8/10 Good
Harshitkumar, Mount Barker
Travelled with family
28 Apr,2024
Liked: Cleanliness
Staff is great, but it seemed like they had not have enough resources. The bar ran out of glasses often so does towels for the pool. Hammocks were in worse condition. Food is boring and repetitive. We had to wait over an hour for check in as the room wasn't ready. Finally we got the room and when we entered the room, it was horribly hot that you can't even stay in for a minute. We were told to allow an hour to cold the room. We went out for the activity, returned after 5 hours only to found out the room was the same! Called reception, they sent the maintenance, they said that they have temporarily fixed it but recommend us to ask for the room change in the morning. We had sleepless night and the aircon couldn't cool down the room. In the morning we asked for the room change, they first told us to pack bags and wait for the update. After few hours they said they will fix the aircon so we don't need to move. After few hours they said they are allocating us the new room and finally we moved to the new room after almost waiting for the whole day doing nothing. On chatting with housekeeping and maintenance staff, we found that everyone was aware of the aircon, but still we were allocated that room. Disappointed!
Harshitkumar
Stayed 7 nights in Apr 2024