Lobby sitting area

Reviews of Dash Living on Prat

3.5 out of 5
Dash Living on Prat
21 Prat Avenue, Tsim Sha Tsui, Kowloon

Reviews

8.6

Excellent

Rating 10 - Excellent. 451 out of 1000 reviews" "
Rating 8 - Good. 427 out of 1000 reviews" "
Rating 6 - Okay. 88 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jacky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Apr 2024

8/10 Good

David, Charlottesville

Stayed 4 nights in Apr 2024

10/10 Excellent

Bai Lu, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean n spacious
Stayed 1 night in Mar 2024

8/10 Good

STeve

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay
Stayed 2 nights in Feb 2024

6/10 Okay

Albert

Liked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

PengXiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge staff was well trained and provided an excellent service. The hotel was on a convenient spot based on traveling or walking distance to famous attractions.
Stayed 3 nights in Jan 2024

6/10 Okay

kenneth

Convenient location.
Stayed 7 nights in Jan 2024

6/10 Okay

Khee Choong

Stayed 3 nights in Jan 2024

6/10 Okay

MUBASHIR

Liked: Cleanliness
Disliked: Staff & service
Customer service needs a lot of improvement.
Stayed 1 night in Jan 2024

6/10 Okay

Ying

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Kerby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We extended our stay here twice and ended up spending 7 nights. The staff was friendly and helpful especially Yuko and Sarah. They gave some great suggestions for restaurants and was very helpful with directions. One of the major complaints I see is people complaining about is the size of the beds. Be mindful that this is Hong Kong. The rooms are going to be smaller. A queen size bed is much smaller than a regular size American queen. That goes for all sizes of beds. So be mindful of this when selecting your hotel. The hotel does not provide daily house keeping. So if that’s your desire than this hotel is not for you. One other important thing to note is the rooms do not have heat. Only AC. So if you are one to get cold easily than again this hotel is not for you. A couple of things that make this hotel a great choice is the location. Restaurants galore right out the front door and the MTR train station is only two blocks away. Lastly the hotel offers a lounge area in the basement for an extra $70HK. The lounge has a full on kitchen, coffee maker, big screen TVs, laundry machines, a yoga or meditation room with limited dumbbells. Definitely worth the extra $70. Overall, I definitely would recommend this hotel.
Stayed 3 nights in Jan 2024
Response from Community Team on 31 Jan,2024
Dear Kerby,Thank you for sharing your detailed and positive feedback about your extended stay at our property. We're thrilled to hear that you had a great experience and that our staff, especially Yuko and Sarah, provided friendly and helpful service. It's wonderful to know that their suggestions for restaurants and directions were valuable to you.Regarding the size of the beds, we appreciate your understanding that space can be limited in Hong Kong. We strive to provide comfortable accommodations within the constraints of the city's size limitations. We also appreciate you mentioning that our hotel does not provide daily housekeeping and that the rooms do not have heating, as this information is important for potential guests to consider when making their selection.We're glad that you found our location convenient, with a variety of restaurants nearby and the MTR train station within walking distance. Additionally, we're pleased to hear that you enjoyed our basement lounge area, which offers various amenities for an additional fee. We're glad you found it to be worth the extra cost.Thank you for recommending our property. We truly appreciate your support and hope to have the pleasure of welcoming you back in the future. If you have any further comments or need any assistance, please feel free to let us know.

6/10 Okay

Richard, Everett

Travelled with partner
A decent property but no room service and no heat in the rooms, we were given a blanket but for the price there should be heat in the winter months
Stayed 3 nights in Dec 2023
Response from Community Team on 31 Jan,2024
Dear Richard,Thank you for your feedback regarding your recent stay. We apologize for the inconvenience caused by the lack of room service and heating in the rooms. We understand that these amenities are important, especially during the winter months. We will take your comments into consideration and make efforts to improve our services and facilities to better meet the expectations of our guests. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to provide you with a more satisfactory experience in the future.

10/10 Excellent

Jin Biao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and have huge bathroom especially in Hong Kong.
Stayed 3 nights in Nov 2023
Response from Dash Living on Prat on 24 Nov,2023
Dear Jin Biao,We're delighted to hear that you found our location to be very good and appreciated the spacious bathroom, especially considering the context of being in Hong Kong. Providing a comfortable and convenient experience is important to us, and we're glad that we met your expectations. Thank you for your positive feedback, and we hope to have the opportunity to welcome you back in the future.Best Regards,Community TeamDash Living on Prat

8/10 Good

Wing Sze

Stayed 1 night in Nov 2023
Response from Dash Living on Prat on 30 Nov,2023
Dear Wing Sze,Thank you for your positive rating! We appreciate your feedback and are glad to hear that you had a good overall experience with us. We take your comments seriously and will continue to work towards improving our services to provide an even better experience for our guests.Once again, thank you for your rating, and we hope to have the opportunity to welcome you back in the future.Best regards,Community TeamDash Living on Prat

8/10 Good

sing long Jason

Liked: Staff & service, property conditions & facilities
good location
Stayed 2 nights in Nov 2023
Response from Dash Living on Prat on 7 Nov,2023
Dear Sing Long Jason,Thank you for your feedback! We're glad to hear that you found our property to have a good location. We understand that a convenient location is essential for our guests to easily access various attractions, business districts, and transportation hubs.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We value your satisfaction and hope to have the opportunity to welcome you back in the future.Best Regards,Community TeamDash Living on Prat

4/10 Poor

Fabio

Business traveller
Disliked: Cleanliness, staff & service, amenities
There is no service for the room .. I understand not changing the bed every day for environmental reasons, but making the bed and cleaning the room minimum standard
Stayed 4 nights in Oct 2023
Response from Dash Living on Prat on 3 Nov,2023
Dear Fabio,We apologize for the confusion and frustration you experienced regarding the lack of cleaning service during your stay. We understand the importance of a well-maintained and clean room for our guests.It seems there may have been a miscommunication or misunderstanding regarding our service offerings. We apologize if this was not communicated clearly to you. As a serviced apartment, we aim to provide a balance between the convenience of hotel services and the flexibility of independent living. We offer weekly cleaning services for guests staying over 7 days, ensuring that the room is well-maintained throughout longer stays. Additionally, for guests staying for a shorter duration, we provide daily towel changing and trash disposal services to ensure their comfort and convenience.We value your feedback and hope to have the opportunity to welcome you back in the future, providing you with an even better experience.Best Regards,Community TeamDash Living on Prat

6/10 Okay

Fabio

Business traveller
Disliked: Amenities, property conditions & facilities
Did not appreciate the non room bed .. cleaning service… they will not make your bed / clean your room … Not sure when the meaning hotel changed to a room with NO service…
Stayed 3 nights in Oct 2023
Response from Dash Living on Prat on 3 Nov,2023
Dear Fabio,We apologize for the confusion and frustration you experienced regarding the lack of cleaning service during your stay. .It seems there may have been a miscommunication or misunderstanding regarding our service offerings. We apologize if this was not communicated clearly to you. As a serviced apartment, we aim to provide a balance between the convenience of hotel services and the flexibility of independent living. We offer weekly cleaning services for guests staying over 7 days, ensuring that the room is well-maintained throughout longer stays. Additionally, for guests staying for a shorter duration, we provide daily towel changing and trash disposal services to ensure their comfort and convenience.We value your satisfaction and hope to have the opportunity to provide you with a better experience in the future.Best Regards,Community TeamDash Living on Prat

8/10 Good

Rajni, New York

Business traveller, Travelled with partner
Good location
Stayed 3 nights in Sep 2023
Response from Community Team on 26 Sept,2023
Dear Rajni,Thank you for your feedback. We're glad to hear that you found the location of our hotel to be good. We understand the importance of a convenient location for our guests' satisfaction and accessibility to nearby attractions.We appreciate your feedback and hope to welcome you back in the future.Best Regards,Community TeamDash Living on Prat

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a great value in a nice easy to access part of TST. I would return anytime for a short stay. Simple place for a good night sleep with no frills. And a room you can move around in and be comfortable.
Stayed 1 night in Sep 2023
Response from Community Team on 16 Sept,2023
Dear Ryan,Thank you for your wonderful feedback! We're delighted to hear that you had a great experience at our hotel and found it to be of great value. It's fantastic to know that you would return for a short stay. We also take pride in offering spacious and comfortable rooms for our guests to move around and feel at ease.Thank you for your kind words and recommendation. We look forward to welcoming you back on your next visit. Best regards,Community TeamDash Living on Prat

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 7 nights in May 2023

8/10 Good

J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend has dust mites allergies and she's been suffering stuffed nose the first-night of her stay. so the cleanness could be improved and worked on.
Stayed 3 nights in Apr 2023

8/10 Good

Fung Ying

Stayed 15 nights in Apr 2023

8/10 Good

Howard

Travelled with family
Liked: Cleanliness, property conditions & facilities
They should mention clearly that they are not hotel. No daily room service. But big kitchen and laundry in basement. Also one elevator so usually wait for 5-10 min for it.
Stayed 9 nights in Mar 2023

10/10 Excellent

MAN KIN MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

4/10 Poor

Yan Nok Joli

Stayed 1 night in Oct 2021

10/10 Excellent

Yip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is friendly and approachable.
Stayed 3 nights in Oct 2021
Response from Angel Lee Front Office Manager on 1 Nov,2021
Thank you so much for reviewing your recent stay with us. We are glad to hear that your Butterfly experience was pleasant. Thank you once again and we look forward to welcoming you back in the future! Yours sincerely, Angel Lee Front Office Manager

6/10 Okay

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tv
The tv was very old, resolution is unacceptable
Stayed 1 night in Oct 2021
Response from Angel Lee Front Office Manager on 1 Nov,2021
Thank you for taking the time to share your experience with us. I am sincerely regretful to hear your disappointment regarding the TV condition. We will definitely take note of your comment regarding our TV quality and seek necessary improvement to ensure our guests can enjoy a relaxing stay. It would be a pleasure to welcome you back to our improved hotel! Yours sincerely, Angel Lee Front Office Manager

6/10 Okay

Chi biu

Stayed 1 night in Oct 2021
Response from Angel Lee Front Office Manager on 1 Nov,2021
Thank you so much for reviewing your recent stay with us. We look forward to welcoming you back in the future! Yours sincerely, Angel Lee Front Office Manager

8/10 Good

Albert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay
Stayed 7 nights in Oct 2021
Response from Angel Lee Front Office Manager on 1 Nov,2021
Thank you so much for reviewing your recent stay with us. We are glad to hear that your Butterfly experience was pleasant. Thank you once again and we look forward to welcoming you back in the future! Yours sincerely, Angel Lee Front Office Manager

10/10 Excellent

Alexius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Angel Lee Front Office Manager on 16 Oct,2021
Thank you so much for reviewing your recent stay with us. We are glad to hear that your Butterfly experience was pleasant. Thank you once again and we look forward to welcoming you back in the future! Yours sincerely, Angel Lee Front Office Manager

6/10 Okay

Yan Mei

Travelled with family
Many nice restaurants nearby
No view at all.
Stayed 1 night in Sep 2021
Response from Angel Lee Front Office Manager on 16 Oct,2021
Thank you for taking the time to share your recent experience with us. We would like to do more recommendations for the restaurant nearby for your next visit. Thank you once again and we look forward to welcoming you back in the near future! Yours sincerely, Angel Lee Front Office Manager

10/10 Excellent

Tak Wan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Angel Lee Front Office Manager on 16 Oct,2021
Thank you so much for reviewing your recent stay with us. We are glad to hear that your Butterfly experience was pleasant. Thank you once again and we look forward to welcoming you back in the future! Yours sincerely, Angel Lee Front Office Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Angel Lee Front Office Manager on 25 Sept,2021
Thank you so much for reviewing your recent stay with us. We are glad to hear that your Butterfly experience was pleasant. Thank you once again and we look forward to welcoming you back in the future! Yours sincerely, Angel Lee Front Office Manager

4/10 Poor

Man Ting Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won’t come again
Very dirty room
Stayed 1 night in Sep 2021
Response from Angel Lee Front Office Manager on 25 Sept,2021
Thank you for taking the time to share your experience with us. I am sincerely regretful to hear your disappointment relating to the room was dirty. Our Housekeeping team has been briefed immediately on the concern to minimize re-occurrence possibility. It would be a pleasure to personally welcome you back to our improved hotel! Yours sincerely, Angel Lee Front Office Manager

6/10 Okay

??

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Aug 2021
Response from Angel Lee Front Office Manager on 25 Sept,2021
Thank you for taking the time to share your recent experience with us. Thank you once again and we look forward to welcoming you back in the future! Yours sincerely, Angel Lee Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Angel Lee Front Office Manager on 25 Sept,2021
Thank you very much your valuable time in reviewing us. We are delighted to learn that you enjoyed your stay with us. Thank you again for your stay and review. We would be honored to welcome you again in the future! Yours sincerely, Angel Lee Front Office Manager

4/10 Poor

Hysan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from 前堂部經理 李靜儀 on 25 Sept,2021
您好!感謝您選擇了我們的酒店並抽出寶貴時間為我們進行評價。我們致力為每位客人提供最優質、舒適的入住體驗。 我們非常高興 閣下滿意是次住宿體驗。 再次感謝您的分享,期待在不久的將來能再次歡迎 閣下蒞臨我們的酒店!此致,前堂部經理 李靜儀

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful
Stayed 1 night in Aug 2021
Response from Manager on 9 Aug,2021
Thank you so much for reviewing your recent stay with us. It is such a pleasure to read such positive feedback. We are thrilled that you are so happy with everything that we are trying to deliver in terms of service and hospitality. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Jack Ng Front Office Manager

10/10 Excellent

Lo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Manager on 18 May,2021
Thank you so much for reviewing your recent stay with us. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Jack Ng Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Nov 2020
Response from Manager on 14 Dec,2020
Thank you so much for reviewing your recent stay with us. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Jack Ng Front Office Manager

10/10 Excellent

Simon, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money, clean and nice staff here, highly recommended for stay
Stayed 1 night in Dec 2020
Response from Front Office Manager on 8 Dec,2020
Thank you so much for recommending us! We are glad to know you thoroughly enjoyed your stay. Your compliments regarding our rooms and service have been truly a reward for the members of my team, who devote themselves to providing the most exceptional service for our guests. Thank you again for your stay and review. We would be honored to welcome you again in the future! With much appreciation, Jack Ng Front Office Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Big room, but a little bit dusty. Good location. Construction is undergoing at the ground floor.
Stayed 1 night in Oct 2020
Response from Manager on 20 Oct,2020
Thank you very much for your time to review our hotel. Your feedback will allow us more insight into which areas need improvements, so for that we appreciate the time you took to offer us this feedback. Once again, thank you for your stay and review and it would be a pleasure to welcome you back to our improved hotel! Yours sincerely, Jack Ng Front Office Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Sound proof needs to improve
The people staying next door were having a party on Saturday night and I could hear them at 2am. Perhaps the hotel can improve the sound proof of the rooms.
Stayed 3 nights in Oct 2020
Response from Manager on 20 Oct,2020
Thank you very much for your time to review our hotel. Your feedback will allow us more insight into which areas need improvements, so for that we appreciate the time you took to offer us this feedback. Once again, thank you for your stay and review and it would be a pleasure to welcome you back to our improved hotel! Yours sincerely, Jack Ng Front Office Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is newly furnished and the staff are energetic, friendly. Room condition is very good, clean and with little butterflies on pillows.
Stayed 1 night in Oct 2020
Response from Manager on 8 Oct,2020
Thank you so much for recommending us! We are glad to know you thoroughly enjoyed your stay. It is nice to know you found our hotel room clean and comfortable. That’s our goal. We will be surely let our guest services team know you appreciated their warm and friendly services as well. Thank you again for your stay and review. We would be honored to welcome you again in the future! With much appreciation, Jack Ng Front Office Manager

4/10 Poor

WING LIM WILLIAM

Stayed 1 night in Aug 2020
Response from Manager on 23 Sept,2020
Thank you very much for your time to review our hotel. Your feedback will allow us more insight into which areas need improvements, so for that we appreciate the time you took to offer us this feedback. Yours sincerely, Jack Ng Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2020
Response from Manager on 6 Sept,2020
Thank you so much for reviewing your recent stay with us. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Jack Ng Front Office Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and nice staff
Extended checkout promotion was very nice! Kind and helpful front desk. Room was spacious but smelled a bit of smoke. Overall a good value for the money, very convenient in TST.
Stayed 1 night in Jul 2020
Response from Front Office Manager on 22 Jul,2020
Thank you for such delightful comments! it's wonderful to know that you found us a good choice for your stay. It is such a pleasure to read such positive feedback. We are thrilled that you are so happy with everything that we are trying to deliver in terms of service and hospitality. Thank you again for your stay and review. We would be honored to welcome you again in the future! With much appreciation, Jack Ng Front Office Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
I think the price reflects the condition of the room, in fact, it’s a bit disappointing to guest as the pictures of the room is slightly different from actual situation. The pic is more impressive!!!
Stayed 1 night in Jul 2020
Response from Front Office Manager on 22 Jul,2020
Thank you very much for spending your valuable time in reviewing us. We are regretful to learn about your disappointment. May I have your room number please so then I can have our Engineering team and Housekeeping team to check on the room condition. Thank you again for choosing our hotel and your valuable review! Yours sincerely, Jack Ng Front Office Manager

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the Butterfly
Another enjoyable stay at the Butterfly. No complaints.
Stayed 1 night in Jun 2020
Response from Manager on 4 Jul,2020
Thank you so much for reviewing your recent stay with us. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Jack Ng Front Office Manager