Outdoor pool, pool umbrellas, pool loungers
Check availability

Reviews of Kerry Hotel, Hong Kong

5 out of 5
Kerry Hotel, Hong Kong
38 Hung Luen Road, Hung Hom Bay, Kowloon

Reviews

9.2

Wonderful

Rating 10 - Excellent. 719 out of 1001 reviews" "
Rating 8 - Good. 202 out of 1001 reviews" "
Rating 6 - Okay. 34 out of 1001 reviews" "
Rating 4 - Poor. 26 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Venus

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
If you are very sensitive to sound and smell, Kerry Hotel may not be the best option for you. The staffs are very helpful and efficient. It is very convenient to the Whampoa MTR station and there is a foodcourt with a lot of food options, which is fabulous. However, the room is a bit disappointing. The carpets have stains on it and the air conditioner has an old air conditioner scent that is not pleasant to smell. Also, the room is not close to soundproof. The noises made from next door through the connecting door, from the corridor and from the pipes can be heard quite clearly in the room that we are staying in. We had terrible sleep that night. Ultimately it was a bit underwhelmed.
Stayed 1 night in May 2024

10/10 Excellent

Dan, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice view of the harbor from the pool deck.
Stayed 1 night in Mar 2024

10/10 Excellent

Liwayway, la jolla

Stayed 2 nights in Mar 2024

10/10 Excellent

Dan, San Francisco

Liked: Amenities, property conditions & facilities
Very pleasant stay. Excellent view of the harbor and HK skyline. Will be back.
Stayed 1 night in Feb 2024

10/10 Excellent

Ke

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and very nice breakfast. I have been to many 5-stars in HK, this one is among the top I would recommend to friends.
Stayed 1 night in Mar 2024

10/10 Excellent

Ava

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is new, room newer than most of hong Kong hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Mario

Stayed 3 nights in Feb 2024

10/10 Excellent

Moustapha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service standard second to none!
Stayed 3 nights in Jan 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch service
We had such a pleasant stay at Kerry Hotel. From check in to check out, there is nothing to fault. Staff were friendly, cleanliness was top notch and the views from our room were amazing. I had an item which was lost and the team were so quick and efficient to assist me with retrieving it. Thanks again and I would definitely return!
Stayed 2 nights in Jan 2024

10/10 Excellent

Kin Kong

Stayed 8 nights in Jan 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
.My daughter and I stayed here for 4 nights. It is close t the subway, so easy to get around. The experience was amazing- from the spa to the pool to the restaurants and sky view bar. The breakfast buffet is the best we had and we stayed at other high-end hotels in Asia. The staff was so kind and welcoming, accommodating our every need. I would highly recommend the Kerry Hotel in Hong Kong.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jerry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Rick

Travelled with family
Liked: Amenities
Definitely a 5 star property! Elegant in every way and very professional staff. Take the package that includes breakfast. It’s fabulous!!!
Stayed 3 nights in Jan 2024

10/10 Excellent

Shaoyun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Lay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Very nice hotel in a quieter area than Shangri La Kowloon. Near Hong Hum boardwalk. On site restaurant was quite good. Good services from cleaning staff to restaurant servers to concierge and front desk assistants. Nice shower head and sound prove between rooms. Comfortable pillows.
Stayed 4 nights in Nov 2023

10/10 Excellent

Caroline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located overlooking the harbour, and is close to a ferry terminal and an MTR station. The worst things were the time it took to check in, there were only 3 staff on duty to serve a line of c30 guests. It was also not clear which desk was for check outs or check ins. Some guests leave early in the morning, so surely it must be possible to clean and re-allocate rooms before the 3.00pm time. The long check in queue is not a good look for such a lovely hotel - please either increase the staff or open the check in window.
Stayed 8 nights in Nov 2023

8/10 Good

jay

Liked: Cleanliness, staff & service, property conditions & facilities
good and will stay again
Stayed 1 night in Nov 2023

10/10 Excellent

Pei Guat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great
Stayed 2 nights in Nov 2023

6/10 Okay

jay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
前臺服務態度機差，辦理入住耗費半小時，駭人聽聞
Stayed 1 night in Nov 2023

10/10 Excellent

jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in too slow very late
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Kevin

Stayed 2 nights in Oct 2023

10/10 Excellent

JOO TECK

Liked: Cleanliness, staff & service, property conditions & facilities
因为香港有台风，没有机会外出，酒店的餐饮也部分关闭，无法吃到我们要的食物。有点失望。
Stayed 3 nights in Oct 2023

10/10 Excellent

YUTAKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

MING

Business traveller
Disliked: Staff & service
Check in experience compared with check out services is different experience. General hotel service is good but extra service is bad
Stayed 4 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

10/10 Excellent

Yingwei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Shaoming

Stayed 3 nights in Aug 2023

10/10 Excellent

Hae Jin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay
Stayed 1 night in Aug 2023

10/10 Excellent

Kin

Liked: Cleanliness, staff & service, property conditions & facilities
New
Stayed 2 nights in Aug 2023

10/10 Excellent

TERESA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, amazing rooms, comfortable beds. We loved the breakfast buffet and the view of the harbor was stunning
Stayed 3 nights in Aug 2023

10/10 Excellent

JAMIDAH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jul 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
I have stayed 5 nights in the summer time. The location is excellent just 5 min walks from the MTR. I like the size of the room and it is clean and quiet as well. There is a food court and coffee shop nearby. And the services is excellent. I would definitely stay there again. The pool and the spa also is awesome. love the view from the pool
Stayed 5 nights in Jun 2023

4/10 Poor

Meghan

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Martin Borrmann, Resident Manager on 22 Jul,2023
Dear Meghan, thank you for choosing us for your recent stay and for sharing your stay experience with us. We are most concerned about your experience at Kerry and are sorry to hear that our service might not live up to your expectations. We would appreciate it if you could kindly contact us and share more feedback for us to investigate, if it is convenient for you. We truly wish to have the opportunity to regain your trust on your next visit. Yours sincerely, Martin Borrmann, Resident Manager

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Martin Borrmann, Resident Manager on 22 Jul,2023
Dear Joyce, thanks for rating us among the best! We truly value your continued support and look forward to welcoming you back next time for another delightful experience with us. Yours sincerely, Martin Borrmann, Resident Manager

10/10 Excellent

Lau

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Stayed 4 nights in May 2023
Response from Martin Borrmann, Resident Manager on 22 Jul,2023
Dear Lau, thanks for rating us among the best! We truly value your continued support and look forward to welcoming you back next time for another delightful experience with us. Yours sincerely, Martin Borrmann, Resident Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
General experience is great, but pending two things to improve: 1 both toothbrushes are identical. Separating them is of course not a problem when there’re two guests but still, the other 5 star hotels have different sets to distinguish easily. 2 didn’t find recycle basket to put used towels.
Stayed 1 night in May 2023
Response from Martin Borrmann, Resident Manager on 3 Jun,2023
Dear guest, thank you for choosing us for your recent stay and for sharing your stay experience with us. We are glad to hear that you enjoyed the stay and appreciated your valuable comment. We will review and constantly look for ways to better fulfil our guests’ expectations and provide the best quality stay experience. We look forward to your visit again, if you need any assistance, please feel free to contact us, we will do our best to serve you. Yours sincerely, Martin Borrmann, Resident Manager

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Martin Borrmann, Resident Manager on 3 Jun,2023
Dear Wei, thanks for rating us among the best! We truly value your continued support and look forward to welcoming you back next time for another delightful experience with us. Yours sincerely, Martin Borrmann, Resident Manager

6/10 Okay

MRJ

Liked: Cleanliness, staff & service
Poorly designed rooms
Check in was swift and professional, the lobby areas spacious but blandly designed, rooms are large and the complimentary mini-bar is a nice touch with echoes of Hotel Icon but there are design flaws throughout the rooms at The Kerry that really shouldn’t be here at this price point and with their 5 star ambitions. Some examples, the toilet and shower are next to each other separated by see through rather than frosted glass, there is no door on the toilet. Despite the size of the bathroom it is therefore only particular fetishists that would choose to make use of two of the facilities at the same time. Blinds are closed with a flimsy plastic pully that takes an age and wakes any sleeping partner, light switches require a degree in electrical engineering and a love of cryptic crosswords to decipher (example - the bedside lamps have a button entitled ‘night light’ on the base. This does not switch off the bedside lamps, it switches on a night light under the TV, the bedside lamps are switched off by a rotating nub underneath the lamp itself that has to be sought out via investigatory hand movements). In short, aspects of the room feel like you have wondered into an escape room with your task being to ‘prepare for bed in less than an hour’. It defies one of the primary reasons for coming to a luxury hotel, to relax and sleep well. All of this means we could easily come back, now we’ve cracked the codes, but whether the impression we have makes us want to return with the
Stayed 1 night in May 2023
Response from Martin Borrmann, Resident Manager on 3 Jun,2023
Dear Guest, thank you for staying with us and for taking the time to share your feedback. We strive to exceed our guests' expectations and it is very disappointing to read that we fell very short of our commitment. Regarding the room design opinion, our room is arranged according to the design concept of the designer Mr. Andre Fu. I am sorry that the furniture arrangement did not meet your expectations. We are very grateful for your valuable opinions, and will reexamine the facilities and equipment in the rooms in our future room upgrade projects to make appropriate improvements. We sincerely hope you will continue to put your trust in Kerry Hotel Hong Kong and we will do our best to provide you more seamless experience that many of our guests have grown so fond of. Yours sincerely, Martin Borrmann, Resident Manager

6/10 Okay

jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
What a lovely hotel but the location is just too far away from where everyone wants to be. Don’t get me wrong the price reflected the location but I would at least put a minibus service on every couple of hours to get people into town as waiting for a taxi sometimes got tedious. But a faultless hotel for amenities and style
Stayed 2 nights in May 2023
Response from Martin Borrmann, Resident Manager on 3 Jun,2023
Dear Jason, thank you for staying with us and for taking the time to share your feedback. We are glad to hear that you enjoyed the stay. Please accept our most sincere apologies for the disappointment you experienced and be assured that we take your feedback seriously, will review your suggestion and explore the feasibility in the future. We hope you will continue to put your trust in Kerry Hotel Hong Kong and we will do our best to provide you more seamless experience that many of our guests have grown so fond of. Yours sincerely, Martin Borrmann, Resident Manager

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Clean rooms and friendly staffs!!!
Stayed 5 nights in Apr 2023
Response from Martin Borrmann, Resident Manager on 3 Jun,2023
Dear Grace, thanks for rating us among the best! We truly value your continued support and look forward to welcoming you back next time for another delightful experience with us. Yours sincerely, Martin Borrmann, Resident Manager

8/10 Good

David TH

Stayed 5 nights in Apr 2023
Response from Martin Borrmann, Resident Manager on 3 Jun,2023
Dear Mr. Chan, thank you for choosing to stay at Kerry Hotel, Hong Kong. It was our pleasure having you stay at the hotel. We are glad to know you are satisfied with your stay overall and our heartfelt hospitality. We truly value your continued support and look forward to welcoming you back next time for another delightful experience with us. Yours sincerely, Martin Borrmann, Resident Manager

10/10 Excellent

Stephanie, Sunnyvale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility, quiet neighborhood yet convenient.
Stayed 4 nights in Apr 2023
Response from Martin Borrmann, Resident Manager on 3 Jun,2023
Dear Ms. Ling, thanks for rating us among the best! We truly value your continued support and look forward to welcoming you back next time for another delightful experience with us. Yours sincerely, Martin Borrmann, Resident Manager

10/10 Excellent

Chia Joseph Der

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Premier room was exceptionally spatious. Housekeeping was efficient and well done. Staff at the buffet restaurant were friendly and service oriented. We were there for dinner without a reservation and the staff did their best to give us a good table with a view. Dockyard is a great concept - we enjoyed the life music on a Friday evening as well as the Indian food, which was excellent.
Stayed 3 nights in Apr 2023
Response from Martin Borrmann, Resident Manager on 3 Jun,2023
Dear Mr. Chia, thank you for choosing to stay at Kerry Hotel, Hong Kong. It was our pleasure having you stay at the hotel. We are glad to know you are satisfied with your stay overall and our heartfelt hospitality. We truly value your continued support and look forward to welcoming you back next time for another delightful experience with us. Yours sincerely, Martin Borrmann, Resident Manager

10/10 Excellent

Neha Parimal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, great spa facilities and treatment!
Stayed 4 nights in Apr 2023
Response from Martin Borrmann, Resident Manager on 3 Jun,2023
Dear Ms. Desai, thanks for rating us among the best! We truly value your continued support and look forward to welcoming you back next time for another delightful experience with us. Yours sincerely, Martin Borrmann, Resident Manager

10/10 Excellent

Ariuntsetseg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, friendly, very nice walking area, and good food choices
Stayed 2 nights in Apr 2023
Response from Martin Borrmann, Resident Manager on 3 Jun,2023
Dear Ms. Ganbaatar, thanks for rating us among the best! We truly value your continued support and look forward to welcoming you back next time for another delightful experience with us. Yours sincerely, Martin Borrmann, Resident Manager

8/10 Good

Miki

Stayed 1 night in Mar 2023
Response from Martin Borrmann, Resident Manager on 1 Apr,2023
Dear Guest, thank you for choosing to stay at Kerry Hotel, Hong Kong. It was our pleasure having you stay at the hotel. We are glad to know you are satisfied with your stay overall and our heartfelt hospitality. We truly value your continued support and look forward to welcoming you back next time for another delightful experience with us. Yours sincerely,Martin Borrmann, Resident Manager

6/10 Okay

chang

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast just very so so, If same price will prefer stay in Shangri-La kowloon. But same date, Kowloon Shangrila much cheaper too.
Stayed 2 nights in Mar 2023
Response from Martin Borrmann, Resident Manager on 1 Apr,2023
Dear Guest, thank you for staying with us and for taking the time to share your feedback. We strive to exceed our guests' expectations and it is very disappointing to read that we fell very short of our commitment. This recent experience does not reflect the usual standards we strive to deliver to our guests daily. Kindly rest assured that it has been shared with the relevant departments as we constantly look for ways to better fulfil our guests’ expectations. We sincerely hope you will continue to put your trust in Kerry Hotel Hong Kong and we will do our best to provide you more seamless experience that many of our guests have grown so fond of. Yours sincerely, Martin Borrmann, Resident Manager