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Reviews of Marco Polo Hongkong Hotel

5 out of 5
Marco Polo Hongkong Hotel
3 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon

Reviews

8.2

Very good

Rating 10 - Excellent. 402 out of 1000 reviews" "
Rating 8 - Good. 384 out of 1000 reviews" "
Rating 6 - Okay. 145 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Megan, COTTESLOE

Travelled with group
Central location, close to everything and easy access to all forms of transport. Star Ferry is steps away and MTR just as close. Hotel is getting old and has a lingering smell, the Italian restaurant, food was very good but the odour is hard to ignore. Floor 17 smell was ok but friends had to move rooms due to mouldy smell on Level 12. Club lounge has amazing and helpful staff but is tired space and food/drinks feel limited
Stayed 2 nights in Apr 2024
Response from Gerhard Aicher Area General Manager on 19 Apr,2024
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

8/10 Good

Kristine Alexie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Maybe its time to upgrade the rooms.
Stayed 1 night in Apr 2024
Response from Gerhard Aicher Area General Manager on 17 Apr,2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Excellent service. Great choice for all you Hong Kong plans.
Stayed 5 nights in Apr 2024
Response from Gerhard Aicher Area General Manager on 12 Apr,2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Good

jacky

Travelled with family and small children
Liked: Cleanliness, staff & service
Location is perfect, breakfast is awesome. The rooms are very outdated, aircon and water heater very loud. Friendly staffs.
Response from Gerhard Aicher Area General Manager on 8 Apr,2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Okay

paulo

Travelled with family
Liked: Staff & service, amenities
The hotel room was too humid. Even though they place dehumidifier all over the place, because they have carpet, it did not help. Suggestion is to replace all the carpet with just hard floor
Stayed 3 nights in Mar 2024
Response from Gerhard Aicher Area General Manager on 8 Apr,2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Okay

Gill

Travelled with family
We had a horrendous delay on our flight into HKG and met my sister at the hotel just before 11.pm. Could not believe it when we were told that there was nowhere we could get a beer or a cup of tea except for room service. We had booked Club rooms but the lounge closed at 11. Thankfully, two charming gentlemen,Andrew and Simon in the lounge made us so welcome and also made tea and a beer for my husband. Although they were just leaving, they insisted on helping us and indeed were absolutely delightful for the rest of our stay. They are the reason we would go back to Marco Polo! Well done to them both.
Stayed 4 nights in Mar 2024
Response from Gerhard Aicher Area General Manager on 2 Apr,2024
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Okay

Brenda, Flower Mound

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Deluxe Room is so OLD n DAMP, carpet worn and bathroom tiny. Only one setting for aircon-so turned it off to keep warm.
Stayed 1 night in Mar 2024
Response from Gerhard Aicher Area General Manager on 22 Mar,2024
Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comments have been well received. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

10/10 Excellent

JAMIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bellman Ray was very very helpful and friendly.
Stayed 3 nights in Mar 2024
Response from Gerhard Aicher Area General Manager on 21 Mar,2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Good

Chun Keung

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is aging and needs refurbishment.The ambiance is good. The bellboy was hardworking and had a very good attitude in helping out. We were very impressed.
Stayed 15 nights in Feb 2024
Response from Gerhard Aicher Area General Manager on 11 Mar,2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

4/10 Poor

Daniel

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gerhard Aicher Area General Manager on 7 Mar,2024
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great amenities kit (slippers, toothbrush/paste). Large room. Requested 2 twins and they were positioned next to each other sharing a king sized headboard. I was pleasantly surprised at the room. Discovered the hotel has a entry to Canton St and another to the ferry terminal/harbor city mall which was very convenient.
Stayed 1 night in Feb 2024
Response from Gerhard Aicher Area General Manager on 7 Mar,2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Gerhard Aicher Area General Manager on 14 Feb,2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

4/10 Poor

Vilma

Disliked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Gerhard Aicher Area General Manager on 9 Feb,2024
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

6/10 Okay

Man Keung Daniel

Everything is fine but the rooms needed refurbishment. This building was one of the very 1st hotel in HK although they did refurbishment over the years but it is getting tired, staying there is old habits and convenience for personal reasons.
Stayed 4 nights in Jan 2024
Response from Gerhard Aicher Area General Manager on 30 Jan,2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Okay

Romell

Travelled with family
Liked: Staff & service
Facilities are quite old specially the bathroom. Noise coming from above the room in the ceiling even at night.
Stayed 4 nights in Jan 2024
Response from Gerhard Aicher Area General Manager on 22 Jan,2024
Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comments have been well received. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

6/10 Okay

Cheng

Travelled with family
Liked: Cleanliness, property conditions & facilities
The front desk staff needs more professional training!
Stayed 3 nights in Jan 2024
Response from Gerhard Aicher Area General Manager on 18 Jan,2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment has been well received.We are sincerely sorry for the experience you had and our service is not up to your expectation. Please be assured that your comments have been escalated to the concerned departments. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

2/10 Terrible

Thuy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Gerhard Aicher Area General Manager on 18 Jan,2024
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

10/10 Excellent

Nigel

Stayed 1 night in Jan 2024
Response from Gerhard Aicher Area General Manager on 18 Jan,2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

STEPHEN D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stephen D HK
Very satisfying stay to-date for our return to visiting HK since the Pandemic. The hotel is as we remembered it in terms of great location, service and cleanliness. The breakfast buffet is really great too! They can improve in terms of their electric outlets and provide bigger TVs based on room size.
Stayed 3 nights in Jan 2024
Response from Gerhard Aicher Area General Manager on 18 Jan,2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Good

Adrian

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Gerhard Aicher Area General Manager on 18 Jan,2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Good

VINCENT J O

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Gerhard Aicher Area General Manager on 12 Jan,2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Location and Staff
Had the opportunity to stay at this hotel right in the middle of the Harbor City area. Plenty to do without having to drive anywhere. They provided me with an amazing view up on the Continental Floor. Breakfast always had a nice variety of choices along with the Afternoon Tea and Evening Drinks. The staff and Manager up on that floor was thoughtful and kind during my entire stay. Very welcoming aura. The room service staff kept the room tidy and everyone was extremely friendly. Thank you for a wonderful experience during our vacation.
Stayed 10 nights in Dec 2023
Response from Gerhard Aicher Area General Manager on 20 Dec,2023
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Good

Ng

Travelled with partner
Liked: Cleanliness, staff & service
location is ok but the tiolet look old
Stayed 4 nights in Nov 2023
Response from Gerhard Aicher Area General Manager on 27 Nov,2023
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Premium property inside world famous Harbour City mall. Exceptional service. HK ate best
Stayed 3 nights in Nov 2023
Response from Gerhard Aicher Area General Manager on 16 Nov,2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Good

budi

Travelled with family
Liked: Cleanliness, staff & service
Location
Stayed 3 nights in Oct 2023
Response from Gerhard Aicher Area General Manager on 7 Nov,2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

tserendagva

Stayed 2 nights in Oct 2023
Response from Gerhard Aicher Area General Manager on 7 Nov,2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Anthony Francis III

Liked: Cleanliness, staff & service, amenities
Everything was just perfect. Will go back in the future.
Stayed 3 nights in Oct 2023
Response from Gerhard Aicher Area General Manager on 25 Oct,2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Okay

Michael

Stayed 3 nights in Oct 2023
Response from Gerhard Aicher Area General Manager on 27 Oct,2023
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

8/10 Good

Duane

Stayed 4 nights in Sep 2023
Response from Gerhard Aicher Area General Manager on 19 Oct,2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Good

Hemant Narendra

Stayed 4 nights in Sep 2023
Response from Gerhard Aicher Area General Manager on 19 Oct,2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Yu Tong

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Gerhard Aicher Area General Manager on 22 Sept,2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Okay

Fiona

Business traveller
Disliked: Cleanliness
Hotel is old needs remodeling. Toilet has no bidet.
Stayed 4 nights in Sep 2023
Response from Gerhard Aicher Area General Manager on 22 Sept,2023
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Good

Jeffrey, Denver

Stayed 1 night in Sep 2023
Response from Gerhard Aicher Area General Manager on 6 Oct,2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Gerhard Aicher Area General Manager on 12 Sept,2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time back to Marco Polo and I am sure I will be back again. I dropped the review for conditions and facilities down to 4 star due to a couple of basic things, for me the bathroom is now pretty tired and secondly some of the TV channels didn't work. The place was very clean and comfortable though and really these are just minor bits of feedback. Highly recommend.
Stayed 1 night in Sep 2023
Response from Gerhard Aicher Area General Manager on 12 Sept,2023
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Good

Kevin

Stayed 1 night in Aug 2023
Response from Gerhard Aicher Area General Manager on 22 Aug,2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Good

ANTONIO

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Gerhard Aicher Area General Manager on 8 Aug,2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

2/10 Terrible

jay

Disliked: Cleanliness, staff & service, property conditions & facilities
very bad room, never stay
Stayed 1 night in Jul 2023
Response from Gerhard Aicher Area General Manager on 8 Aug,2023
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

10/10 Excellent

Zhijian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and good services!
Stayed 14 nights in Jun 2022

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The queue on Sunday check in is unbearable long, while not all counters are staffed. I assume it can be better handle a predicted flood of checkin.
Stayed 1 night in Aug 2021

10/10 Excellent

Cheung, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the view from my room. The sea, the garden of House 1881 and the city view as well.
Stayed 1 night in Oct 2020
Response from Marco Polo Hotels - Hong Kong on 28 Oct,2020
Dear Cheung on, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel turned out to be an excellent choice. Great service and location.
Stayed 2 nights in Jan 2020
Response from Marco Polo Hongkong Hotel on 19 Mar,2020
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager

10/10 Excellent

Nico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for me. Close to the ferry pier, Ocean Terminal shopping plaza.
Stayed 3 nights in Jan 2020
Response from Marco Polo Hongkong Hotel on 31 Jan,2020
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Marco Polo Hongkong Hotel on 20 Jan,2020
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Marco Polo Hongkong Hotel on 13 Jan,2020
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

6/10 Okay

Hany

Business traveller
Liked: Cleanliness
Something wrong with the service,in the
Stayed 6 nights in Jan 2020
Response from Marco Polo Hongkong Hotel on 13 Jan,2020
Dear Hany, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times. Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards, Dalip Singh General Manager Marco Polo Hotels – Hong Kong

10/10 Excellent

Unchulee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice view, nice staff, Very good BF
nice view, nice staff, Very good BF
Stayed 4 nights in Dec 2019
Response from Marco Polo Hongkong Hotel on 3 Jan,2020
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 Excellent

Vicente

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 3 nights in Dec 2019
Response from Marco Polo Hongkong Hotel on 27 Dec,2019
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

8/10 Good

Annie, Perth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would have been nice to know the pool was under construction / closed.
Stayed 2 nights in Dec 2019
Response from Marco Polo Hongkong Hotel on 23 Dec,2019
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Liked the size of rooms and the location. Price good too.
Stayed 3 nights in Dec 2019
Response from Marco Polo Hongkong Hotel on 19 Dec,2019
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong