Mountain view

Reviews of La Palma Hostel - Pensión Central

2 out of 5
La Palma Hostel - Pensión Central
Cl. Yaiza, 4, Fuencaliente de la Palma, La Palma

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 41 reviews" "
Rating 8 - Good. 15 out of 41 reviews" "
Rating 6 - Okay. 5 out of 41 reviews" "
Rating 4 - Poor. 4 out of 41 reviews" "
Rating 2 - Terrible. 3 out of 41 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

7.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely time in Fuencaliente, the Pensión is clean, well equipped and light and the area is quiet. Owner is very friendly . There’s lots to do especially if you like walking and amazing scenery. Good restaurants in town or you can do simple cooking in the appartment . A slightly more comfortable mattress and we would give it top marks.
Stayed 3 nights in Mar 2019
Response from Marco - owner on 18 Mar,2019
Hi Sarah, many thanks for your opinion, I'm very glad knowing you had a good and relaxing time here and you liked the pension. I just have a silly question: I'm used to travel and I must say, usually matress are horrible, even in places with more stars than mine. All my matress are pretty new, made in high density foam and ortopedic. I'm a professional since many years and I know how important is the matress in a hotel room. Probably the matress you have at home is better, but before to criticize mine, perhaps you should travel a bit more! Best regards. Marco

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Marco - Owner on 23 Dec,2018
Thanks a lot!

10/10 Excellent

karl, spalding lincs

Liked: Cleanliness, staff & service
Great wee place !!
Lovely little pension, Fab guy Marco the owner would defo stay again.!!
Response from Marco on 31 Jan,2017
Thanks Karl! It was very nice to meet you and Deborah. Hope to see you soon again! Best wishes and regards.

8/10 Good

Debs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gentle way of life
Fuencaliente is an ideal base for walking. Close to the volcanoes that last erupted in 1971. Good bus links back to the capital or further north.
Response from General Manager on 28 Nov,2016
Thanks for your review and suggestions. We are glad you liked our village. Regards. Pension Central

10/10 Excellent

Lionel

Travelled with family, Travelled with family and small children
Liked: Amenities
Beautiful views, charming village nice flat
Stayed 1 night in May 2024

2/10 Terrible

Frank

Disliked: Cleanliness
Nie mehr mit Exprdia
Stayed 1 night in Feb 2024

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accueil de Marco parfait, toujours des réponses à les questions...je recommande
Stayed 3 nights in Jan 2024
Response from Marco on 24 Feb,2024
Merci beaucoup Gilles !

8/10 Good

Reidun

Stayed 1 night in Jan 2023
Response from Marco - Pensión Central on 2 Mar,2023
Thank for your review!

8/10 Good

José C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Marco on 25 May,2022
Gracias por su comentario. Saludos cordiales. Pensión Central

10/10 Excellent

miguel angel veiga

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Destacar la amabilidad del anfitrión
Stayed 1 night in Sep 2021
Response from Marco - Pensión Central on 22 Oct,2021
Muchas gracias Miguel Angel, espero vuelvas a visitarnos. Un saludo cordial.

10/10 Excellent

Linda, Bayern

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Perdonalservice war sehr gut, sehr freundlich.
Stayed 1 night in Jun 2019
Response from Owner on 17 Jul,2019
Vielen Dank Wir hoffen, Sie kommen bald wieder, um uns zu besuchen. Marco - Pension Central

4/10 Poor

isabelle

Liked: Cleanliness
Disliked: Staff & service, room comfort
I never take the time to write a review but this time I will. Avoid that place! I arrived with exactly 12 minutes of delay at the door, called the number on the door and got somebody on the phone so rude that I thought he was drunk. He even dared to tell me that I should go elsewhere, if I can afford it! After endless discussion, he called the person of the reception and I could check in. During the rest of our stay, we never saw anybody at the reception, independently from the time. Absolutely no service. The room was clean, but the bed awful. And the water tank is too small to wash my hair, let aside a second shower if you are two (I am used to quick shower, but this is beyond that). Down on the Main Street, next to a very nice breakfast place, there is another pension. For the exact same price, you get a much better confort and service.
Stayed 2 nights in Apr 2019
Response from Marco - Pension Central on 1 May,2019
Hello Isabelle, thanks for your review, remember that to be honest is usually better than lie! What you wrote is totally incorrect and impolite, I'm trying to explain you the situation for the last time, then the problem will be only your. You called me at 21:00, it means 30' after the reception closing time, that's the reason because nobody was waiting for your you. Employees are to be paid and you don't have any right more than anybody else! I was not drunk, just in an hospital, waiting for a brain surgery programmed for the next morning to remove a cancer I was having. My life was in a risk, anyway I did my best and resolved your situation. My pension is only a cheap accommodation, if you need more services, you should spend a little more (if you can obviously). I'm glad you liked the pension of my neighbors, it's a cosy place, so next time you will visit our little village, you already know where to book! Have a nice and relaxed life!

10/10 Excellent

jean-francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Marco - owner on 14 Apr,2019
Merci beaucoup!

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Marco - owner on 7 Mar,2019
Thanks Sara, Glad to know your stay was good. Regards. Marco - Pension Central

8/10 Good

María Eugenia

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2019
Response from Marco - owner on 7 Mar,2019
Thanks for your review! Regards. Marco - Pension Central

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from Marco owner on 3 Apr,2019
Thanks!

4/10 Poor

Franca

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Marco - owner on 6 Mar,2019
Bien Franca, que decir, ningun comentario, ninguna respuesta! Buena vida! Marco - Pension Central

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Era lo que i por internet . Por lo demas todo bien.
Stayed 2 nights in Feb 2019
Response from Marco - owner on 28 Feb,2019
Gracias por su comentario, nos alegramos de que su estancia no le haya decepcionado. Saludos cordiales. Marco - Pension Central

6/10 Okay

Nadine

Liked: Staff & service
Logement bien situé, calme mais désuet.
Séjour de 4 nuits, du 19 au 23 février où la température extérieure était plutôt fraîche. Un seul petit radiateur situé dans la chambre pour chauffer le studio était insuffisant. Un tout petit ballon d'eau chaude de 15 litres ne permettait pas de prendre une douche correcte. L'ensemble est plutôt vieillot et aurait besoin d'un rafraîchissement, tout autant que les ustensiles de cuisine et la vaisselle. En revanche, le patron est très sympathique et toujours prêt à rendre service. Idéalement situé pour visiter et randonner dans le sud de l'île.
Stayed 4 nights in Feb 2019
Response from Marco - Owner on 27 Feb,2019
Buongiorno Nadine, essendo italiana le rispondo nella sua stessa lingua che, malgrado viva in Francia, capisce e parla correttamente. Grazie per la Sua recensione, vedo che la vita in Francia le ha fatto assumere un costume molto diffuso presso i nostri cugini d'oltralpe, cioe' che per poco che si spenda, pretendere molto e' comunque legittimo. Purtroppo non e' cosi', cara Nadine, questa e' una pensione con una sola stella e i servizi offerti corrispondono al livello dell'alloggio. Se si vuole di piu' si deve spendere di piu'. In ogni caso, qui in inverno fa freddo e si consideri molto fortunata, perche' durante il suo soggiorno le temperature sono sempre state molto superiori alla media. Il riscaldamento fa quello che puo', in ogni caso, se me lo avesse chiesto, avrei potuto cambiare il programma per aumentare la temperatura e pensi che fino a due anni fa qui non c'era nessun riscaldamento, cosi' avrebbe dovuto sopportare il freddo che comunque, dicono, aiuta a mantenersi giovani! Il boiler da 15 litri e' perfettamente sufficiente per una doccia, per attivita' extra igieniche sotto la doccia puo' effettivamente essere insufficiente... ma quello non e' un problema nostro! In Francia i servizi sono migliori e ci sono bei posti dove passeggiare, quindi non vedo il motivo di venire in un angolo tanto remoto e sottosviluppato del pianeta! Cordialmente. Marco - Pension Central

2/10 Terrible

jose luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE.MALA ATENCION.CAMA CON UN COLCHON HUNDIDO
HORRIBLE.MALA ATENCION.CAMA CON UN COLCHON HUNDIDO QUE TE HACE DAÑO EN LA COLUMNA.HABITACION SUCIA.COCINA EN UN SOTANO INSALUBRE CON MOSQUITOS EN LA BASURA. NEVERA OXIDADA .TV NO SE VE.BAÑO SUCIO NO LO SIGUIENTE.EL VIENTO SE FILTRA POR LA VENTANA Y TE DA EN LA CARA CUANDO INTENTES DORMIR. NO PUEDES CERRAR LA VENTANA.TIENE UN RELOJ DELANTE QUE A LAS SIETE TE DA LAS CAMPANADAS DESPERTANDOTE.NUNCA ME HABIA HOSPEDADO EN UN SITIO TAN HORROROSO.NINGUNA PROFESIONALIDAD NI AMABILIDAD DEL QUE ATIENDE. DESASTROSO.CUANTO MAS LEJOS MEJOR.ES PREFERIBLE NO TENER DONDE HOSPEDARSE QUE HOSPEDARSE AHI.
Stayed 2 nights in Feb 2019
Response from Marco owner on 22 Feb,2019
¿Jose Luis, que te pasa? ¿Porque escribes todo en mayusculas, no sabes que es de mala costumbre? ¿Donde has aprendido a escribir asi, sin espacios, sin puntuacion, sin respeto ninguno de la gramática? Que tuvieras problemas psicologicos lo entendi nada mas ver tu patético peinado, pero hombre, no me imaginaba pudieran ser tan graves! No voy a contestar a nada de tus mentiras y delirios ya que no merece la pena en absoluto, pero hombre, tu salud mental me preocupa en serio, tu necesitas un psicologo muy bueno y tal vez un psiquiatra que pueda recetarte muchos medicamentos!

8/10 Good

Ludovic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tout le nécessaire y est!
Stayed 1 night in Feb 2019
Response from Owner on 15 Feb,2019
Merci beaucoup et a la prochaine! Marco - Pension Central

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Le rapport qualité / rpix / nivea d'équipemet / super vue sur la mer
Stayed 5 nights in Jan 2019
Response from Owner on 13 Feb,2019
Merci beaucoup et a la prochaine! Marco

10/10 Excellent

Rüd

Liked: Cleanliness, staff & service, property conditions & facilities
Das Hostel hat eine freundliche Atmosphäre und ist ein idealer Ausgangspunkt zum Wandern.
Stayed 7 nights in Jan 2019
Response from Owner on 31 Jan,2019
Thanks, We hope to see you here again next year! Regards Marco - Pension Central

6/10 Okay

Verified traveller

Liked: Cleanliness
Buon rapporto qualità/prezzo e ottima posizione
Corridoi bui, con vari interuttori non funzionanti. Cucina non segnalata. Locali in pieno rifacimento (fra cui la reception). TV funzionante... solo per indicare "Non ci sono canali, bisogna cercare i canali". Nessuno a cui chiedere in caso di problemi. Per chi resta più notti: nessun servizio in camera.
Stayed 1 night in Dec 2018
Response from Marco - Owner on 25 Dec,2018
Carissimo, grazie per la tua recensione. Permettici qualche osservazione circa la tua recensione: nessun locale era in pieno rifacimento, neppure in rifacimento parziale, sempre che tu conosca il significato dei termini "locale" e "rifacimento". Ciò che era in rifacimento era l'intero impianto elettrico e questo perché sia in regola con le vigenti normative europee. A questo inconveniente, di cui ci scusiamo, è dovuto il fatto che non tutti gli interruttori funzionassero. Per quanto riguarda a chi chiedere in caso di problemi, sulla tua copia della prenotazione c'è un numero di telefono, il mio, che è anche scritto su un foglio formato A4 e posizionato in buona vista sulla finestra della reception. A quel numero rispondo in qualsiasi orario e, nei limiti delle mie possibilità, risolvo i problemi, tranne quelli psicologici, ovviamente, per quelli serve un professionista. Per chi resta più notti la pensione resta sempre una pensione, i servizi in camera li offrono gli hotel di categoria superiore e sono SEMPRE compresi nel prezzo.

10/10 Excellent

ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Marco Owner on 5 Aug,2018
Muchas gracias!

8/10 Good

Rosa, Tenerife

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pension agradable en medio de pequeño pueblo
Llegamos tarde pero ya lo habiamos avisado. Nos atendieron muy amablemente incluso nos acompañaron a la habitación explicando todo. Cerca hay una iglesia que desde las 7h de la mañana toca las campanas pero no es demasiado desagradable. Hay varias playas pequeñas cerca y el pueblo bastante tranquilo. Nos gustó bastante.
Stayed 2 nights in Jul 2018
Response from Marco Owner on 2 Aug,2018
Hola Rosa, muchas gracias por tu comentario, como habras visto, los televisores estan nuevitos, lamentablemente tras cambiarlos nos hemos dado cuenta de que la siñal de la antena no llega con suficiente fuerza, asi que ya tenemos planeado el cambio de la centralita de la antena. Lo de poner persianas, ya te digo, no es una solucion viable, a lo mejor podriamos obviar con unos estores. De todas maneras, gracias por tu sugerencia. Saludos cordiales. Pension Central

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nettes Hostel in Los Canarios
Empfehlenswertes Hostel in Los Canarios. Freundlicher Eigentümer, faire Preise. Kein Luxus, aber vollkommen ausreichend. Nette Dachterasse.
Stayed 2 nights in Mar 2018
Response from Marco Owner on 31 Mar,2018
Vielen Dank für Ihre Bewertung. Wir freuen uns sehr zu wissen, dass Sie unsere Pension schätzen. Komm bald zurück, um uns zu sehen! Mit freundlichen Grüßen. Marco und alle Angestellten in der Pension Central

2/10 Terrible

Gerard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ronduit slecht niet te vekopen.
Het was een drama, verwarming slecht, kast deuren die niet sluiten, tochten bij ramen, gordijnen die niet sluiten en niet verduisteren, gammel bed waar karton onder de poten lag, tv die niet werkt, boiler die piept, rioollucht, geen handdoeken wissel, geen toiletpapier (zelf gekocht), bestek minimaal en stuk, geen koffiezet apparaat, geen waterkoker, koelkast waar de brokken bij hingen en bijgeluiden had, tafel met 2 krukjes waar je het geen uur op uithield. Kortom voor alle prijzen te duur! De foto van het terras is niet privé maar voor algemeen gebruik.
Stayed 7 nights in Jan 2018
Response from Marco Owner on 5 Feb,2018
Bedankt voor uw beoordeling. Denkt u dat u slechts de helft heeft betaald wat u zou moeten hebben, omdat we u geen kosten in rekening hebben gebracht voor de reservering die u heeft geannuleerd buiten de gratis voorwaarden? We zijn nog steeds erg blij omdat we ons voorstellen dat je niet terug zult komen om ons te zien! Gelukkig zijn bijna al onze gasten zeer tevreden met onze diensten, maar het is normaal dat er soms iemand met psychische problemen aankomt! De psychologische ondersteuningsdienst biedt het gratis aan bij het openbaar bestuur, niet bij ons! Hartelijke groeten en beste wensen voor een goed herstel! Marco - Pension Central

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
................................................................ ..... .. .. ..
Stayed 2 nights in Nov 2017
Response from Marco on 22 Nov,2017
Thanks!

8/10 Good

gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 20 Feb,2017
Thanks for your review. Marco and the staff of Pension Central

4/10 Poor

Didier, Rennes

Disliked: Cleanliness, property conditions & facilities, room comfort
Pension froide et humide en hiver.
Le logement sans balcon au rez-de chaussée est humide (odeurs l'humidité), mal équipé pour la cuisine, pas d'extracteur d'odeur, mauvaise literie. Pas bon rapport qualité/prix.
Response from Marco on 28 Jan,2017
Merci beaucoup et aurevoir!

8/10 Good

Antonio

Liked: Cleanliness, staff & service
Ideal para visitar zona sur y hacer ruta volcanes.
En general, satisfecha, por el precio una buena habitación con baño y cocina amplia y equipada. Pros: Limpieza muy correcta. Servicio muy atento y con muchas facilidades. Organizan traslados para realizar la ruta de los volcanes a buen precio. Ubicación perfecta en la ciudad, cerca de bares y supermercados. Aparcamiento siempre disponible en la misma calle. Contra: Hacia bastante frio en la habitación y mucha humedad, era como una cueva. La cama era bastante pequeña y se clavaban los muelles. Ducha pequeña.
Response from General Manager on 22 Dec,2016
Hola, gracias por tu comentario. Estamos muy felices de saber que te has encontrado bien en nuestra pension. Lamentamos lo del frio y de la humedad, pero es algo que en invierno aqui puede pasar. Por el futuro ententaremos encontrar una solucion. Saludos cordiales. Marco - Pension Central

6/10 Okay

Judit, P

Disliked: Property conditions & facilities, room comfort
Bien
La pensión era cómoda lo que la cama de la derecha se le saltaban las tablas a media noche pero de resto ningún inconveniente
Response from Marco on 15 Dec,2016
Hola Judit, gracias por tu comentario. Lo sentimos por el problema que tuviste con una cama, pero si nos lo hubiera dicho probablemente lo habriamos solucionado. Saludos cordiales.

6/10 Okay

Sabrina

Liked: Staff & service
Accueil très sympathique, il nous a conseillé le restaurant et a réservé pour nous. Chambre spacieuse avec cuisine et très grand balcon. Un peu vieillotte mais propre. Proximité pour la visites des volcans !
Response from General Manager on 9 Sept,2016
merci beaucoup pour votre commentaire. Un salut cordial. Pension Central

8/10 Good

Nelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Direction on 18 Jul,2016
Thank you very much for your good review! Best regards. Marco & the staff of Pension Central

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Response from Direction on 7 May,2016
Vielen Dank für Ihre Bewertung , aber wenn er auch eine Bemerkung gemacht hatte , und wenn ich unterschrieben hätte, hätte ich geschätzt haben sogar noch mehr! Grüße . Pension Central - La Palma Hostel

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Direction on 23 Apr,2016
Gracias por no dejar comentarios!

10/10 Excellent

mimi, barbentane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super vacances a la palma
mario a été tres acceuillant et a satisfait toute nos demandes c est une personne tres sympatique et tres serviable
Response from Direction on 26 Mar,2016
merci beaucoup por ton commentaire. je suis tres content de savoir que vous avez bien aimé votre vacation ici! A la bientot! Marco et toute la Pension Central

8/10 Good

Staffan, Motala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk service och värd
Mycket charmigt och trevligt hotell med en mycket serviceinriktad ägare/värd. Han tog sig till och med tid att skjutsa oss till en trevlig lokal restaurang o dessutom hämta oss efter avslutad måltid.
Response from Direction on 24 Oct,2015
Många tack för din kommentar. Vi är glada att veta att du har varit bra och vi hoppas att se dig snart. Med vänliga hälsningar. Pension Central - La Palma Hostel