Interior

Reviews of Bluebird Lake Placid

2 out of 5
Bluebird Lake Placid
2375 Saranac Avenue, Lake Placid, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 134 out of 229 reviews" "
Rating 8 - Good. 56 out of 229 reviews" "
Rating 6 - Okay. 26 out of 229 reviews" "
Rating 4 - Poor. 9 out of 229 reviews" "
Rating 2 - Terrible. 4 out of 229 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Monika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice updated property
Stayed 1 night in Mar 2024

10/10 Excellent

Jooyoung

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the lobby. It was super spacious and beautiful :)
Stayed 2 nights in Apr 2024

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, new, modern lodging - definitely more of a camping/lodging feel and bends more toward adults. Enjoyed the communal spaces and the cleanliness, and especially the friendly professionalism of staff. The only issues we ran into were adequate parking (during Eclipse week), a loud side door that awoke us early, and the desire for a place to put our clothes/luggage once in room. They are minimalist which we enjoyed, but still including as part of the feedback.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jason, Piscataway

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, within walking distance of downtown and Mirror Lake! The property is beautiful too!
Stayed 1 night in Apr 2024

10/10 Excellent

Olga, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New clean hotel on the main street
Stayed 3 nights in Feb 2024

10/10 Excellent

Ramzi

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay here and would stay again!
Stayed 2 nights in Apr 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Catharine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was difficult at times. We were there for the eclipse, so expected it to be busy. But I would imagine that there will be similar problems during the summer. We had a problem with upstairs guests letting their children run and jump all over until midnight. Our kids were in bed by 9:30 ready to sleep. This disturbance was very annoying. We did mention it to the reception staff. The second night was better, but still went on late. Your lobby area is lovely. I imagine that you will be successful in this location. Overall we enjoyed our stay. We are likely to return later this year.
Stayed 2 nights in Apr 2024

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
With the lack of restaurants in the area (at least with large capacity), an on-premises restaurant would have been nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Marye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, walkable to all the shops and restaurants in town. Newly renovated, everything was clean, great common spaces to enjoy views of Mirror Lake.
Stayed 2 nights in Apr 2024

10/10 Excellent

Flor, Gloversville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful hotel. Conveniently situated on the strip, near Mirror Lake, and walking distance to shops and restaurants, the Olympic Museum and arenas. Will be coming back!!
Stayed 1 night in Apr 2024

6/10 Okay

Michael

Travelled with family
Disliked: Property conditions & facilities
Too many details left unfinished as part of the renovation
Stayed 3 nights in Feb 2024

8/10 Good

Dominique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, front desk staff was extremely helpful and friendly. Room size was adequate and greenhouse lounge as well as library were very comfortable and tastefully designed and decorated
Stayed 4 nights in Mar 2024

6/10 Okay

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. The room was comfortable and clean. The furnishings were updated and cute. The bed was comfortable. It was nice to get fresh towels daily. I wish I had a coffee maker in my room. The common areas were very nice. I enjoyed sitting there and looking out over Mirror Lake.
Stayed 6 nights in Mar 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Plenty of room in the suite.
Stayed 1 night in Mar 2024

2/10 Terrible

Lila

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Disappointing, misleading and ill equipped for hospitality. Leaving unrested, anxious and furious. The experience of this hotel equates to sleeping on a friends couch during a house party, but with better pillows. Within two hours of checking in I felt entirely unwelcome and mislead by bluebird and asked to leave. I am worse off for having stayed here, and wish I just got right back on the road rather than try and get any rest here. I work in hospitality and have never written a review before, but this is genuinely the worst hotel experience I have ever had. I will be forwarding more details elsewhere. The complete lack of respect from other guests and lack of accountability/reinforcement from staff with the failure to offer me a way to get out of this environment has been detrimental. I am very upset and will be seeking a refund. The limited assurances I was given regarding quiet hours (as the bare minimum) weren't even followed up on. For a space that has undergone such extensive and intentional upgrades in todays hospitality climate, I am shocked by the lack of care and protocol in the remaining areas of this business. I feel stuck in this hotel that I cannot enjoy or rest in. If I could afford to just buy another hotel room anywhere else I would. I paid a premium for a beautiful hotel that fell flat in every other category. I have a more detailed review speaking to these issues that I will be following up with.
Stayed 1 night in Mar 2024

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
I had stayed a few times at this hotel years ago, before it was the Bluebird. I was completely shocked to walk in and see the transformation. The attention to detail regarding the decor and the ambience is amazing. We stayed in the king suite and it was simply the cutest. The fact it was so affordable was the icing on the cake. I will definitely recommend and stay at the Bluebird in the future.
Stayed 1 night in Mar 2024
Response from BLP on 8 Mar,2024
Hello Lydia,Thank you for celebrating our property and for sharing that you’d gladly recommend us to those important to you! Our team was delighted to share our renovations with you and are happy to note that we’re adding more dimensions to our property as we speak. Continue to expect growth during each of your future visits. We’ll see you back soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Rustic and country looking
Stayed 1 night in Mar 2024
Response from BLP on 6 Mar,2024
Hello Robert,We’re glad that our aesthetics resonated with you! It was a joy to share our home and we hope you’ll allow us to care for you again soon. Happy travels until then!

6/10 Okay

RIJU

Travelled with family and small children
They gave us the room in the first floor and it was too noisy whole night and day. People on the second floor was making noise and we couldn't sleep all night. It's like live on first floor of the apartment. I complained to the staff but they said they can't do anything about it.
Stayed 1 night in Feb 2024
Response from Front Desk on 26 Feb,2024
Good Afternoon,We are so glad that you decided to stay with the Bluebird Hotel in Lake Placid, NY! It is unfortunate to hear that your experience was not as pleasant as we would like it to be. We had a sold out weekend with a Hockey group which may have led to the excessive noise. We do have Quiet Hours from 10PM to 7AM and try our best to implement these hours for all guests. Once again, we do apologize for the experience and we would like to rectify this if you were to book with us again.Thanks,Front Desk

10/10 Excellent

krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from BLP on 2 Mar,2024
Hello Krzysztof,It was a delight to have you with us in Lake Placid and we’re eager to see you again. Until that return… Take care!

8/10 Good

Oona

Liked: Staff & service, amenities, property conditions & facilities
View was beautiful. I did not like that there was not breakfast or food...
Stayed 1 night in Feb 2024
Response from BLP on 28 Feb,2024
Hello Oona,We love sharing our stunning views with guests! Thanks for letting us know that you loved that aspect of your visit and for your suggestion on how we can keep building on our experience. Our team eagerly hopes to see you back!

6/10 Okay

Christopher

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Wonderful location, beautiful hotel, but the staff was either not present, confused or disinterested in hospitality. Coffee was not available until 7:30am and ran out quickly, the bar was understaffed or not open at all, and the staff was generally aloof. Our room had a slow draining song and the bathroom door lock was loose - both of which I informed the staff about but went unresolved over the course of our two-night stay. Under the right management this would easily be a 5 star hotel.
Stayed 2 nights in Feb 2024
Response from BLP on 28 Feb,2024
Hi Christopher, Thank you for sharing your feedback and for celebrating our potential. While our property is undergoing a growth process in these relatively early days of our being open, we still strive to leave guests wanting for nothing, especially on matters of hospitality. Do accept our apologies for any lapses you encountered and know that each of your notes will be discussed internally. Our team looks forward to ensuring your stay shines brighter when you next do us the pleasure of making yourself at home. Wishing you well until then!

8/10 Good

Jillian

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice spot right next to downtown. Good value for the rooms
Stayed 2 nights in Feb 2024
Response from BLP on 28 Feb,2024
Hello Jillian,It’s awesome to read that you felt your stay was convenient and value-packed. That’s certainly the goal of our team and one we hope to achieve even more fully when we next see you. Take care until then!

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Modern Mountain Hotel with great design details and sitting areas. Hotel is still under construction and parking was limited or non existent during the holiday weekend. Location is awesome and walking distance to downtown Main Street. With luck, you’ll have lake views. Walls are thin and windows are original. If you don’t mind the noise, this is a great spot.
Stayed 6 nights in Feb 2024
Response from BLP on 24 Feb,2024
Hello Sara,We appreciate you joining us! We love our central location and are glad that it, our often stunning views, and other memorable qualities blended to make your overall stay wonderful. We trust that our continued progress will enable us to provide you with an even fuller stay when you next find yourself in Lake Placid. Until then… Happy travels!

8/10 Good

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from BLP on 24 Feb,2024
Hello Meredith,Thank you for choosing our home here in Lake Placid! Our team is grateful to see that you enjoyed an awesome overall stay and can’t wait to make sure your future visits eclipse perfection even more fully. Until that next visit… Take care!

10/10 Excellent

Julia

Liked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Elma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from BLP on 21 Feb,2024
Hello Elma,We were happy to share our home in Lake Placid with you! Thanks for stopping by and for sharing your feedback.Here’s hoping we see you again soon!

8/10 Good

Jean-Francois, Gatineau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the new look of the place. The staff was friendly and helpful. The fire place adds a nice touch to the relax atmosphere. My room was comfortable and clean. Daily housekeeping was provided and I really enjoy that service. They don't seem to be done with the renovations yet so if you need to use your room during the day I would ask for a room away from where the work is done. Also in a great location. You can walk everywhere and easy parking. Overall I did enjoy my stay. Price was reasonable. I recommend this hotel and would go back
Stayed 2 nights in Feb 2024
Response from BLP on 19 Feb,2024
Hello Jean-Francois,From our stellar value to our memorable location, we’re happy to see that you found a ton to enjoy about your time with us! Our team will be glad to know that, amidst everything you loved, our hospitality shined brightly as well. Here’s hoping we see you back soon as, to your comments, our offerings are rapidly growing in these early days of our being open. Until we see you back, our team wishes you the very best in your travels. Take care!

10/10 Excellent

Roger

Stayed 2 nights in Feb 2024

2/10 Terrible

Alan B

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hundred or so kids on property running through halls making noise. Booked first floor and was asked to move, would be an upgrade. Put us on third floor, I’m five weeks into full knee replacement and elevators were not working! Fire alarms went off on two separate occasions. There was no attempt to control the kids!
Stayed 1 night in Feb 2024
Response from BLP on 15 Feb,2024
Hi Alan,Thank you for this note. First, we hope your healing process is coming along and apologize that our being in the process of launching some of our mobility conveniences created friction. Second, please accept our apologies for any disturbance you encountered via your neighbors. We bill ourselves as being a family-friendly place to stay, though, it’s important to us to enforce mutual respect between guests of all ages. It’s clear additional work should have been done to that end. We would have loved to have more fully impressed you and hope to someday get that chance. Until then, know that we’re forever here for you in the heart of Lake Placid. Wishing you a speedy recovery!

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From Louisiana to NY
Location in town was ideal - walking distance to everything. Parking upon arrival was easy (was over crowded later in the night). Check was quick and effortless. The lobby, public area was delightful (fireplaces, cozy nooks, reading library and a bar). The room was clean and looked exactly as advertised (Jr King Room facing the lake). The bed was comfortable but the walls are thin - could hear the neighbor's TV, morning bathroom routine. We traveled with a dog and it was a great place for him too! The whole facility was recently renovated and the elevator was out of service during our trip. Not an issue for us, but could be for others as carrying suitcase(es) up the stairs can be tricky.
Stayed 1 night in Feb 2024
Response from BLP on 8 Feb,2024
Hi Maria,We’re happy to have had you and yours with us! It sounds as though you got a lot of value out of our well-thought-out processes, welcoming rooms, and other thoughtful touches. Please accept our apologies for any external sounds that speed into your room. If in the future, you’re struggling with matters in that vein, let us know. We’re always happy to explore solutions! Until we see you back in Lake Placid… Wishing you the best!

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Close to main street on Mirror lake. Convenient, clean, and cozy. Under construction so a few setbacks such as the out of service elevator. Easy and friendly to work with, Hopefully will be back
Stayed 3 nights in Feb 2024
Response from BLP on 7 Feb,2024
Hey Christian,We’d love to have you back and appreciate you noting how convenient and friendly our property is! As you noted, we’re in the process of growing here in Lake Placid, so, look forward to enjoying even more value when you next check-in. We’ll see you then!

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location…modern and clean
Great location…Modern and clean…seems a few bugs to work out, but overall…good experience, would return!
Stayed 2 nights in Feb 2024
Response from BLP on 7 Feb,2024
Hello Julie,Thank you for letting us know that you enjoyed a wonderful stay in our modern Lake Placid home! We’re constantly growing and getting better so we can’t wait to see you back for what we know will be an even more impressive stay. Until that next visit… Happy travels!

10/10 Excellent

Joshua

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Feb 2024

10/10 Excellent

Marisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
The hotel is so neat! Clean and huge area that you can relax or play board games, enjoy coffee, tea or cocoa. So new!!! The receptionists were polite and extremely nice and gave us all kind of information! Made us feel at home. Bar attendant was also really nice! The views from our room and lounge were amazing! Excellent!
Stayed 3 nights in Feb 2024
Response from BLP on 7 Feb,2024
Hi Marisa,You can always expect amazing hospitality from our team! We’re glad our positive disposition shined alongside our beverage selection, ambiance, and more. You’re forever welcome to join us here in the heart of Lake Placid! See you soon!

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

ken

Stayed 4 nights in Jan 2024
Response from BLP on 21 Jan,2024
Hello Ken,We appreciate you sharing your perfect score! We’re glad to have left such a full impression on you. Until we see you back in Lake Placid… Take care and happy travels!

10/10 Excellent

Luisa, Forest Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Property in process of renovation. But what’s complete has been done well.
Stayed 2 nights in Jan 2024

10/10 Excellent

Joshua

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive property
Stayed 1 night in Jan 2024
Response from BLP on 18 Jan,2024
Hello Joshua,We’re glad to have impressed! We hope you’ll keep us in mind the next time you’re looking for a central place to call home here in unforgettable Lake Placid. Wishing you well!

10/10 Excellent

Sarah-Émilie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bel hôtel. Beaucoup de place au premier étage avec des coins foyer, coins cosy. Cet hôtel appelle à la détente. Chambre très propre et très invitante. Je le recommande!
Stayed 2 nights in Jan 2024

10/10 Excellent

Lilyan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Amelie

Stayed 1 night in Jan 2024
Response from BLP on 10 Jan,2024
Hello Amelie,We appreciate you choosing our home here in Lake Placid! We’d love the opportunity to make your next visit even better, so please, let us know how we can take your experience further ahead of your return. Wishing you the very best!

4/10 Poor

Tamara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great potential; limited staff; need for better trained hotel mgmt staff
Stayed 3 nights in Dec 2023
Response from BLP on 3 Jan,2024
Hello Tamara,Thank you for your feedback! If there’s anything specific you’d like to share on how our team could have better served you, do let us know. We’re always eager for specific feedback we can discuss internally so that we may improve the level of care we offer to our guests. Our team was glad to have you and wishes you wonderful travels until we next welcome you to Lake Placid. Happy New Year!

10/10 Excellent

Dennis, Cliffside Park

Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Stayed 2 nights in Dec 2023

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BLP on 19 Dec,2023
Hello Paula,Thank you for joining us in Lake Placid! Look forward to another great stay when you next settle in. Take care!

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from BLP on 15 Dec,2023
Hello Anita,We appreciate your review! Thank you for making yourself at home with us in Lake Placid and know that we’d relish your return. All the best!

6/10 Okay

Michael, schenectady

Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from BLP on 19 Dec,2023
Hey Michael,We were glad to have you with us and would love to make your next stay shine even brighter! Just let us know how you’d like to see us improve ahead of or during your return visit and we’ll do everything we can to accommodate. See you soon!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from BLP on 12 Dec,2023
Hi Ryan,We appreciate your perfect score! Thank you for choosing our home in Lake Placid and please join us again soon. All the best!