2/10 Terrible
Harpreet
Travelled with family, Travelled with pets
17 Jun,2024
Disliked: Staff & service, property conditions & facilities
My family and I booked the Hyatt Place for four nights while we were in town for my sister’s graduation. We specifically booked this hotel because it is advertised as being ‘Pet Friendly.’ I have a golden doodle, who is extremely friendly. He barks, yes, because ALL dogs bark. We were first placed into a room on the wrong floor, a floor not meant for pets. This is not our fault or our problem. Our golden doodle barked twice overnight and someone complained.
We were initially told that we will have to move rooms because we were given the wrong room. Okay, that’s fine. Then, abruptly, we were told that we would have to leave the hotel entirely because our dog is ‘aggressive.’ How is he aggressive? Did he try to bite anyone or lunge at anyone? No, all he did was bark because ALL DOGS BARK. Do not advertise the hotel as PET FRIENDLY if you cannot handle barking.
This was highly unprofessional and unacceptable by Hyatt Place and the management. Luckily, we were able to leave our dog with my sister, who resides in Lansing, for the remainder of our stay but I will never book a stay at any Hyatt Place ever again.
I will also be lodging a complaint against the management of this specific hotel.
Harpreet
Stayed 4 nights in Jun 2024