2/10 Terrible
Melina
Travelled with family
10 May,2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
UNSAFE
I reported that at approximately 11pm last night, someone with a key entered our room while we were sleeping and said they were with housekeeping. They frightened us so my daughter yelled and they left the room. I immediately got up to put the latch on and look through the peephole. I saw someone walking away with a cart. I called the front desk and told them to report it to security. I had no follow up. I called this morning before we checked out and spoke to Rose at the front desk. She insisted on speaking with me even though I asked for a manager. After relaying the story and telling her that the front desk person I called had made notes and said they would contact security, she asked me why didn’t I make a report with security. Rather than being concerned with someone trying to come into my room, she somehow put the onus on me. There are security cameras everywhere so it shouldn’t have been hard for security to review that. I’ve asked for a return call from a manager and have yet to hear anything back.
Melina
Stayed 1 night in May 2024