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Reviews of Royal Savoy Hotel & Spa

5 out of 5
Royal Savoy Hotel & Spa
Avenue d'Ouchy 40, Lausanne, VD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 321 out of 427 reviews" "
Rating 8 - Good. 83 out of 427 reviews" "
Rating 6 - Okay. 11 out of 427 reviews" "
Rating 4 - Poor. 6 out of 427 reviews" "
Rating 2 - Terrible. 6 out of 427 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Outstanding service and beautiful property !
Stayed 3 nights in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay!!!!!
Stayed 5 nights in Jan 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience loved the hotel and staff location perfect
Stayed 1 night in Jan 2024

6/10 Okay

Michael

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not a New Years event to remember
Over priced , poor and slow service, not enough staff and definitely not a location for New Years event. The New Years Party set up and organisation was embarrassing to say the least, terrible …….a so called DJ in a meeting room with 30 silver ballon’s , it felt like a teenage disco . Each guest reactions as they arrived said it all also - this was funny to watch. The food is way over priced and drink even more so, but food was good when it came , spa was nice and relaxing and the room was nice and tidy. Overall - disappointed I simply could not recommend it tho - sorry.
Stayed 2 nights in Dec 2023

10/10 Excellent

Romina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay at this hotel!
My family and I spent two nights at this hotel and we cannot fault the service in any way. From the moment we arrived, the staff went out of their way to ensure we had an amazing stay. The food was outstanding in both the Sky Lounge and Brasserie; whilst the spa facilities hit every spot too - from massage to the pool. Highly recommend staying there as easy to travel around the city too.
Stayed 2 nights in Dec 2023

8/10 Good

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for a hotel with a grand spa, look no further! The facials and massages were some of the best ever and the numerous water options were amazing.
Stayed 4 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Loved the hotel, everything was great from location to services to staff.
Stayed 3 nights in Nov 2023

10/10 Excellent

Allison

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hotel was beautiful - very modern with exceptional staff who made me feel immediately at home.
Stayed 4 nights in Oct 2023

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, very close to transport
Stayed 3 nights in Oct 2023

10/10 Excellent

catherine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I fund it heavenly
Stayed 2 nights in Sep 2023

10/10 Excellent

IaLingAnnalison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine except the pillows are too soft, that makes my hair very fussy every morning.
Stayed 3 nights in Sep 2023

10/10 Excellent

alec

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy hotel with modern and comfortable rooms. Amenities as well as spa are very nice as well. Five star service of course.
Stayed 1 night in Sep 2023

8/10 Good

Javid

Liked: Cleanliness, staff & service
Switzerland 23
Stay was ok. The hotel looks very nice on the outside and I’m torn to rate it on the interior bc parts are beautiful but our bathrooms floors had nasty spots and the beds and pillows were very uncomfortable. We spent 2 night wit barely any aaC and the weather was 30 Celsius. We were very uncomfortable sleeping. Front desk staff was nice and so were breakfast staffing. The best one was the Italian concierge. He was so exceptional nice and helpful.
Stayed 2 nights in Sep 2023

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Mark

Stayed 2 nights in Aug 2023

10/10 Excellent

Collin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful experience
Stayed 2 nights in Aug 2023

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical building , completely chic and updated rooms, for a great stay
Stayed 1 night in Aug 2023

10/10 Excellent

Seth, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Jul 2023

8/10 Good

Soroush

Liked: Cleanliness, staff & service
Its the best
Stayed 4 nights in Jul 2023

10/10 Excellent

Sushmita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful property. Felt like royalty.
Stayed 4 nights in Jul 2023

10/10 Excellent

Viviane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just an amazing place everything that you should get in a 5 start hotel. The room very spacious the room service great the louge just one of kind experience. The spa facility is one of the best that i have see Thank you do much for the staff we made us feel so special. We stay at Other 5 star hotel in Vienna before this one and was no compares.
Stayed 5 nights in Jul 2023

10/10 Excellent

Stephanie

Liked: Property conditions & facilities, room comfort
Good one!
Amazing hotel and staff! We enjoyed our visit and the breakfast is so good!
Stayed 1 night in May 2023

10/10 Excellent

Johanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous ! Thank you to the sweetest and most helpful staff-especially at reception, concierge desk and at breakfast.
Stayed 4 nights in Apr 2023

10/10 Excellent

Hirah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property ideal location not too far to city center and close to the lake. Amazing spa facility with private female only options in the female locker room. Amazing facial options and facial products. Great breakfast. Great concierge and staff members. Beautiful rooms in a historic yet remodeled building. All around 5/5 stars. Perfect stay.
Stayed 4 nights in Apr 2023
Response from Alain Kropf - General Manager on 18 Apr,2023
Dear Hirah,Many thanks for recently choosing the Royal Savoy Hotel & Spa and for sharing your positive feedback : We are very happy to read that you enjoyed a relaxing, gourmet and thoughtful stay with us !Of course, we sincerely look forward the pleasure of welcoming you back and present you our warmest regards.Alain KropfGeneral manager

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Plumbing Backup
A grand hotel from another era. Sadly, with old structures like this, don’t be surprised if the plumbing backs up into your shower. The real travesty is that management pretended to fix it by spraying room freshener.
Stayed 2 nights in Mar 2023
Response from Alain Kropf - Directeur général on 27 Mar,2023
Dear Traveler,We thank you for choosing the Royal Savoy Hotel & Spa and sincerely regret that your experience with us did not live up to your legitimate expectations and our usual quality standards. We do apologise for the inconvenience caused.Considering that our historic establishment recently reopened after 5 years of complete renovation and that we carry out assiduous preventive maintenance, this uncomfortable situation should not have happened and we assure you of our best attention, together with our Engineering manager, to find the cause of this discomfort and to resolve it as soon as possible.We also regret that the room move with upgrade cut short your stay. We are still sorry that our email of March 20th did not alleviate your disappointment. We do apologise and do hope that you will honour us with a future visit for a successful experience. We deeply wish to change your memory of our Maison.With our best regards, always committed to your satisfaction,Alain Kropf Managing Director

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hôtel.
Stayed 1 night in Feb 2023
Response from Alain Kropf - Directeur général on 6 Mar,2023
Cher Thomas,Nous sommes ravis que vous ayez apprécié votre séjour parmi nous et vous remercions d'avoir choisi le Royal Savoy Hotel & Spa.Nous espérons avoir le plaisir de vous accueillir de nouveau bientôt et vous présentons nos plus cordiales salutations.Alain KropfDirecteur général

10/10 Excellent

Johanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A home away from home.
Stayed 4 nights in Feb 2023
Response from Alain Kropf - General Manager on 28 Feb,2023
Dear Johanna,We are so happy that you felt Home with us, it is certainly the best vitamin you could offer us !We thank you for choosing Royal Savoy Hotel & Spa and sincerely look forward the pleasure of welcoming you back.With our warmest regards,Alain KropfGeneral manager

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A superb,friendly hotel
Stayed 2 nights in Feb 2023
Response from Alain Kropf - General Manager on 28 Feb,2023
Dear Shirley,Many thanks for choosing Royal Savoy Hotel & Spa and a million more for sharing your satisfaction ! We are glad to read that you appreciated the experience and look forward the pleasure of welcoming you back soon.With our warmest regards,Alain KropfGeneral manager

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hotel.
Stayed 2 nights in Feb 2023
Response from Alain Kropf - General Manager on 28 Feb,2023
Dear Thomas,Many thanks for your lovely comment, we are glad to read that you spent a nice stay with us !Looking forward the pleasure of welcoming you back, we present you our warmest regards from Royal Savoy Hotel & Spa.Alain KropfGeneral manager

10/10 Excellent

Remo

Liked: Cleanliness, staff & service, property conditions & facilities
Service at the Bar very slow on Saturday evening (even if it was not full)
Stayed 1 night in Feb 2023
Response from Alain Kropf - General Manager on 23 Feb,2023
Dear Remo,Many thanks for choosing Royal Savoy Hotel & Spa and for sharing your feedback.We take good note of your comment and assure you of our best attention to improve our service at the Lobby Bar.We sincerely hope the pleasure of welcoming you back for a fully successful experience.Best regards,Alain KropfGeneral mannager

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was absolutely serene. Gorgeous. Relaxing. Clean. Best spa I’ve ever been to!
Stayed 11 nights in Jan 2023
Response from Alain Kropf - General Manager on 17 Feb,2023
Dear Cassandra,It is our great pleasure to read that you spent a relaxing and comfortable moment with us ! Many thanks for sharing this precious feedback.We sincerely look forward the pleasure of welcoming you back soon to Royal Savoy Hotel & Spa and present you our grateful regards.Alain KropfGeneral manager

10/10 Excellent

ariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally Worth It!
Stayed 1 night in Jan 2023
Response from Alain Kropf - General Manager on 25 Jan,2023
Dear Ariana,Yes absolutely, you totally worth it !Many thanks for choosing Royal Savoy and for sharing this straight-to-the-heart review, we look forward the pleasure of welcoming you back.With our best wishes for an exceptional year 2023, and our best regards from your Lausanne Home,Alain KropfGeneral manager

10/10 Excellent

Szandra, Old Greenwich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff, 5-star rooms, one of the best breakfasts offerings I've ever seen, state of the art gym and pool. I've traveled to a lot of places, and Royal Savoy Lausanne is easily one of the very top hotels I've stayed at. (for comparison, I was at the Mandarin Oriental in NYC recently).
Response from Alain Kropf - General Manager on 20 Jan,2023
Dear Szandra,Many thanks for choosing Royal Savoy Hotel & Spa and for sharing this so lovely review !It is a real joy to read that you appreciated the experience and we sincerely look forward the pleasure of welcoming you back soon to your Home in Lausanne.We present you our best wishes for a magic year 2023 and our best regards.Alain KropfGeneral manager

10/10 Excellent

Armin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a hub for local elite, super luxury with extremely nice staff and concierge. The spa was the best I've ever seen at a hotel setup and room were spacious and very chic. No negative all positive.
Response from Alain Kropf - General Manager on 21 Dec,2022
Dear Armin,Many thanks for choosing Royal Savoy Hotel & Spa and a million more for your so lovely comment... and the vitamins !We share your review with our colleagues and already look forward the pleasure of welcoming you back to your Lausanne Home.We wish you a happy holiday season !With our warmest regards,Alain KropfGeneral manager

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great, breakfast was perfect. Service was wonderful including the attendance at breakfast. I also managed to enjoy the heated pool. I would recommend being extra careful in the wet area with the black tiles.
Stayed 3 nights in Dec 2022
Response from Alain Kropf - General Manager on 21 Dec,2022
Dear Dan,Many thanks for your recent visit and your precious words, we are very happy to read that you enjoyed your stay.We take good note of your comment in regards to the Spa black tiles and will bring attention to find a solution.We wish you a happy holiday season and look forward the pleasure of welcoming you soon.With our warmest regards,Alain KropfGeneral manager

10/10 Excellent

Ryan

Stayed 1 night in Sep 2022
Response from Alain Kropf - General Manager on 20 Dec,2022
Dear Ryan,Many thanks for your visit and positive review !We look forward the pleasure of welcoming you back to Royal Savoy Hotel & Spa and wish you a happy holiday season.Best regards,Alain KropfGeneral manager

10/10 Excellent

Mansoor, Newark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quite and friendly staff
Stayed 3 nights in Sep 2022
Response from Alain Kropf - General Manager on 21 Sept,2022
Dear Mansoor,Many thanks for choosing Royal Savoy Hotel & Spa and for sharing your positive review.We are happy that you spent a nice stay with us and already look forward the pleasure of welcoming you back.With our best regards,Alain KropfGeneral manager

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gorgeous hotel with all the luxuries. Sophie at the front desk was amazing and helpful and so was the concierge
Stayed 1 night in Sep 2022
Response from Alain Kropf - General Manager on 13 Sept,2022
Dear Susan,What a pleasure to read your lovely comment ! Many thanks for this kind attention and the vitamins that we proudly share with our colleagues.We already look forward the pleasure of welcoming you back to Royal Savoy Hotel & Spa.Best regards,Alain KropfGeneral manager

10/10 Excellent

Nader

Stayed 2 nights in Aug 2022
Response from Alain Kropf - General Manager on 13 Sept,2022
Dear Nader,Many thanks for this precious assessment !Looking forward the pleasure of welcoming you back, we present you our best regards.Alain KropfGeneral manager

10/10 Excellent

Darin

Stayed 3 nights in Aug 2022
Response from Alain Kropf - General Manager on 17 Nov,2022
Dear Darin,Many thanks for staying at Royal Savoy Hotel & Spa and for sharing your positive review.We look forward the pleasure of welcoming you back and present you our best regards.Alain KropfGeneral manager

8/10 Good

Hayden

Stayed 3 nights in Jul 2022
Response from Alain Kropf - General Manager on 23 Oct,2022
Dear Hayden,We hope this message finds you well and regret that you review appears now only !It is maybe too late to ask for details and we just look forward the pleasure of welcoming you back for a fully successful experience.Best regards from Switzerland,Alain KropfGeneral manager

4/10 Poor

Robert, Miami

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Alain Kropf - General Manager on 18 Oct,2022
Dear Robert,We hope this message finds you well and regret that you review appears now only !It is maybe too late to ask for details and we just look forward the pleasure of welcoming you back for a fully successful experience.Best regards from Switzerland,Alain KropfGeneral manager

10/10 Excellent

Said

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Jun 2022
Response from Alain Kropf - General Manager on 29 Jun,2022
Dear Said, Many thanks for staying at Royal Savoy Hotel & Spa and for your lovely comment : We share your encouragements with our colleagues ! Looking forward the pleasure of welcoming you back, we present you our best sunny regards. Alain Kropf General manager

10/10 Excellent

loic

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
very friendly staff and helpful. Very modern rooms.
Stayed 2 nights in Jun 2022
Response from Alain Kropf - General Manager on 29 Jun,2022
Dear Loic, We sincerely thank you for choosing Royal Savoy Hotel & Spa and for sharing your good feelings about this recent experience ! We already look forward the pleasure of welcoming you back and present you our best regards. Alain Kropf General manager

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff!
Stayed 1 night in Jun 2022
Response from Alain Kropf - General Manager on 15 Jun,2022
Dear Stefan, Many thanks for choosing Royal Savoy Hotel & Spa and your lovely comment about our team... that we proudly share ! Looking forward the pleasure of welcoming you back, we present you our best regards. Alain Kropf General manager

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great location in Lausanne. The staff was welcoming and accommodating. The breakfast was really good!
Stayed 3 nights in May 2022
Response from Alain Kropf - General Manager on 15 Jun,2022
Dear Joshua, We sincerely thank you for choosing Royal Savoy Hotel & Spa and for sharing this pleasant feedback ! We are happy to read that you appreciated our town, teams and breakfast. Looking forward the pleasure of welcoming you bac, we present you our best regards. Alain Kropf General manager

10/10 Excellent

Anya

Stayed 1 night in May 2022
Response from Alain Kropf - Directeur Général on 25 May,2022
Chère Anya, Mille mercis d'avoir choisi le Royal Savoy Hotel & Spa et d'avoir attribué cette appréciation à votre séjour parmi nous. Au plaisir de vous accueillir de nouveau et avec nos plus cordiales salutations, Alain Kropf Directeur général

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, very welcoming and comfortable.
Stayed 3 nights in May 2022
Response from Alain Kropf - General Manager on 16 May,2022
Dear Thomas, Many thanks for choosing Royal Savoy Hotel & Spa and for sharing your lovely feedback. We are happy to read that you appreciated the experience and hope to soon have the pleasure of welcoming you back ! Best regards from Lausanne, Alain Kropf General Manager