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Reviews of Hotel St Ellis

4 out of 5
Hotel St Ellis
Rizal Street, Legazpi, Albay

Reviews

7.4

Good

Rating 10 - Excellent. 25 out of 132 reviews" "
Rating 8 - Good. 60 out of 132 reviews" "
Rating 6 - Okay. 28 out of 132 reviews" "
Rating 4 - Poor. 11 out of 132 reviews" "
Rating 2 - Terrible. 8 out of 132 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Pieter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would certainly stay again! Front desk and dining staff were excellent. Only quibble would be the remodeling going on during the stay. Was supposed to be from 8 am until 5 pm. Often it continued on into the evening, but I was in the Philippines. Island time is a real thing after all.
Stayed 9 nights in Apr 2024

2/10 Terrible

willie, Colubia

Travelled with partner
Liked: Cleanliness, staff & service
I had never stayed at a hotel with no toilet paper or tissue in the bathroom. It was just terrible with just two towels in the bathroom. In addition, after we checked out, we had to hang around until the room was inspected. I would not recommend this property to anyone.
Stayed 1 night in Feb 2024

6/10 Okay

PENNY

Overnight stay
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for
The hotel has no hot water.. I’ve been here a number of times and the sheets always have some sort of smell the other time it smelled like smoke and this time is smelled like it wasn’t washed properly had a faint smell of a dirty dish rag if that makes any sense? It smelled sour? The sink filled up when u left the tap on and had a smell of sewer.. the breakfast was better than I expected tho had a decent selection of food(Filipino food). Staff were accommodating and polite.. but hey you get what you pay for. Not THAT bad. A 2-3/5 rating..
Stayed 1 night in Jan 2024

2/10 Terrible

Tzarina

Stayed 2 nights in Dec 2023

10/10 Excellent

JOHN VINCENT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent property, services and location
Stayed 6 nights in Nov 2023

6/10 Okay

Maria

The bathroom was stinky and had to request someone to come and refresh it. Rowdy guests after 11p.
Stayed 3 nights in Nov 2023

8/10 Good

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot is a plus for this hotel.
Stayed 1 night in Oct 2023

4/10 Poor

Myra

Disliked: Cleanliness, property conditions & facilities
Cockroaches running around in our room , we asked to be moved but they initially refused , stating they are fully booked . My uncle has to get mad to finally moved us to another room after we insisted & shied then pictures of the cockroaches & they finally moved us to another room which also had baby cockroaches upon our arrival . Then they moved us to another room they says it’s executive. No apologies received stating they upgraded us but the third room is the same as the first room we had .. pool was not working ..the only consolation was sone staff are very respectful & pleasant. Will not booked here again …
Stayed 4 nights in Aug 2023

10/10 Excellent

Sharla

Stayed 8 nights in Aug 2023

6/10 Okay

Hamish

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Nice room, but shower barely worked, the front desk said they have Hotel.com / Expedia clients the less nice rooms :(
Stayed 1 night in Jul 2023

8/10 Good

Miguel

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Steven, Pittsburgh

Liked: Cleanliness, staff & service
The hotel could use some modernization. It looks like retro 1960's. Paint is chipped or peeling. A bath mat in shower would help as the floor was slippery.
Stayed 1 night in Mar 2023

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful interior, excellent service and friendly staff. The only issue is the parking. They told me to drive around back. The parking are was a small, uneven gravel are, with piles of garbage & trash. About enough room for six vehicles, but two would have to move if you were there first. Absolutely disgusting and unacceptable. Nice hotel, and I told them I would return, but let me know when they get better parking arrangements.
Stayed 1 night in Mar 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had left a very fancy hotel in another city before coming here, and we noticed a slippage in the overall maintenance in the back areas of the hotel, but the lobby was excellent overall. The staff made up for any shortcomings by enthusiasm and diligence. They try very hard.
Stayed 3 nights in Jan 2023

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfy, yummy
It's very clean, has great beds, the staff is excellent and the restaurant in excellent. The free B fast buffet is one of the best I've seen
Stayed 1 night in Feb 2023

2/10 Terrible

IVY

Stayed 2 nights in Jan 2023

4/10 Poor

warren

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great customer service, rooms are not what appears, they are much older. Shower is not good at all and rooms are very old.
Stayed 6 nights in Jan 2023
Response from Hotel St. Ellis on 11 Feb,2023
Hi Warren, thank you for your feedback. We'll let the management be aware of this. Thank you and keep safe!

8/10 Good

Carmen, Manchester

Stayed 2 nights in Jan 2023

4/10 Poor

Sharon

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were very helpful. But the hotel is very disappointing. Smell of sewer in the room, cleaning staff did not provide towels. Had to request towels everytime. Rooms not thoroughly clean each time.
Response from Hotel St. Ellis on 11 Feb,2023
Hi Sharon, thank you for your feedback, we'll let the management be aware of this. Thank you and keep safe!

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesomeness

6/10 Okay

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was helpful and cordial. They also offer free shuttle to the airport. The driver also stopped at nice view spots for photo opportunities. Also, mall is walking distance and easy access for lunch & dinner.
Response from Jhek on 12 Nov,2022
Thank you for your feedback Ma'am. Hotel St. Ellis make sure that guest will have memorable experience while with us. Hope to see you again Ma'am. Thank you and keep safe!

8/10 Good

Mary

Stayed 1 night in Sep 2022
Response from Jhek on 8 Nov,2022
Thank you for your feedback Ma'am, keep safe.

10/10 Excellent

Rosanna, Tamuning

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and have staff very friendly.
Stayed 1 night in Aug 2022

2/10 Terrible

Jesse, L'Orignal

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay Away -COCKROACH!!!!, We were greeted by a cockroach in the room, front desk sent somebody to get the cockroach we trapped in a glass and that's it. We packed our bags and decided to move hotel. As we are talking to the front desk they offer to move us to another room while 2-3 cockroaches passed around the area. It was a booking trough Expedia and all was prepaid, front desk staff looks wasted more of our time and looks like they don't know what they are doing when I demanded a refund. It's been over a month and I'm still waiting for my money back, Expedia team is working to reach them but somehow the hotel is unreachable. Worst hotel experience!
Stayed 1 night in Apr 2022

6/10 Okay

paul

Liked: Staff & service
Nice but way below for what it was advertised as. Nice people but building is in below condition for the price.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent front desk service, only one request for maintenance, and was tended to immediately. Excellent airport shuttle service.
Stayed 3 nights in Nov 2019
Response from Jude on 19 Dec,2019
Dear Mr. Charles, Thank you for your sharing your review during your stay at Hotel St. Ellis. There is nothing more motivating than receiving feedback from our valued guests that inspires us to improve further. We hope for another opportunity of welcoming you back soon, as it would be a great pleasure to have you once again in Hotel St. Ellis. Sincerely, Reservations

8/10 Good

Robert_L, Riyadh

Travelled with partner
Liked: Cleanliness, staff & service
Location is great. Short walking distance to malls and "Embarcadero".
Stayed 2 nights in Nov 2019

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A taste of quiet luxury
Impressive lobby, great breakfast, helpful staff, nice pool. Cozy room with adequate lights, nice bathroom. The only negative thing I could.say are the pillow cases though were definitely clean had that peculiar smell of laundry that had not thoroughly dried. Good location, close to St. Raphael Church.
Stayed 2 nights in Oct 2019

6/10 Okay

Fernando

Poor service
Did not arrange land transfer from airport to hotel. Land transfer from hotel to airport was made a day ago but service vehicle came 30 minutes late. We almost missed our flight.
Stayed 1 night in Oct 2019

8/10 Good

M.

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were kind and courteous. Meal was good, lots of varieties. Building needs a bit of refurbishing.
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problem Hotel is convenient to airport, food was good
Stayed 1 night in Sep 2019

8/10 Good

Rodolfo Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Legazpi City experience
Amazing
Stayed 1 night in Aug 2019

6/10 Okay

Rene A

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Hotel location is near to Ayala Mall.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's at the city center. Close to shopping and church. Public transport is accessible
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is good near to everything, Breakfast was okay if you like Jam with toast bring your own.
Stayed 2 nights in Apr 2019
Response from Mabel B. on 17 Apr,2019
Dear Anonymous, Thank you for your sharing your review during your stay at Hotel St. Ellis. There is nothing more motivating than receiving feedback from our valued guests that inspires us to improve further. We hope for another opportunity of welcoming you back soon, as it would be a great pleasure to have you once again in Hotel St. Ellis. Sincerely, Mabel B.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallway colors and the double door going out of elevator 😉
Stayed 1 night in Apr 2019
Response from Mabel B. on 17 Apr,2019
Dear Anonymous, Thank you for your sharing your review during your stay at Hotel St. Ellis. There is nothing more motivating than receiving feedback from our valued guests that inspires us to improve further. We hope for another opportunity of welcoming you back soon, as it would be a great pleasure to have you once again in Hotel St. Ellis. Sincerely, Mabel B.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, accomodating. Should need to include good breakfast choices
Stayed 1 night in Feb 2019
Response from Mabel B. on 1 Apr,2019
Dear Anonymous, Thank you for your sharing your review during your stay at Hotel St. Ellis. There is nothing more motivating than receiving feedback from our valued guests that inspires us to improve further. We hope for another opportunity of welcoming you back soon, as it would be a great pleasure to have you once again in Hotel St. Ellis. Sincerely, Mabel

8/10 Good

Pula, Toronto, CA

Business traveller, Travelled with partner
Liked: Staff & service
People's customer service are excellent. The hotel needs a lot of updating.
Stayed 11 nights in Jan 2019
Response from Mabel B. on 1 Apr,2019
Dear Pula, Thank you for your sharing your review during your stay at Hotel St. Ellis. There is nothing more motivating than receiving feedback from our valued guests that inspires us to improve further. We hope for another opportunity of welcoming you back soon, as it would be a great pleasure to have you once again in Hotel St. Ellis. Sincerely, Mabel

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel and the staff are excellent. Buffet breakfast is so good. Definitely will comeback again.
Stayed 1 night in Feb 2019
Response from Mabel B. on 6 Feb,2019
Dear Anonymous, Thank you for your sharing your review during your stay at Hotel St. Ellis. There is nothing more motivating than receiving feedback from our valued guests that inspires us to improve further. We hope for another opportunity of welcoming you back soon, as it would be a great pleasure to have you once again in Hotel St. Ellis. Sincerely,

8/10 Good

Edwin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good ambience. Good service provided by staff. Had a good time at the hotel. The shuttle service provided is most appreciated. The
Stayed 5 nights in Nov 2018

4/10 Poor

SELVAM

Good to be a Motel.
For those with no expectations or just for the night it's ok but I'll give the hotel a 2 thumbs up and the breakfast was so bad as the dish were so cold.
Stayed 1 night in Oct 2018

2/10 Terrible

James, Scotland

Disliked: Cleanliness, property conditions & facilities, room comfort
Hi speed wi fi non existent, air conditioning too noisy, terrible smell of sewage on exiting and entering the hotel, view from the window was a wall two feet from the window, thankfully I will never stay there again, decor needs urgently refurbished
Stayed 5 nights in Oct 2018
Response from OM on 25 Oct,2018
Dear James, Thank you for your review. We deeply regret the experience you had during your recent stay in our hotel and offer our sincere apology. We take all feedback seriously, and sincerely regret that we did not meet your expectations this time. Please be assured that your comments have been addressed with the appropriate team members to analyze the reported situation. Please contact me directly for future stays to ensure it exceeds your expectations. Yours sincerely, Gemma Apan Operations Manager

10/10 Excellent

Eric, Singapore

Liked: Cleanliness, staff & service, room comfort
Comfy and clean
I booked 2 rooms for myself and my friends for few days. The breakfast buffet food was nice. Hotel room is clean and bathroom as well. They serve distilled water in a unique “bottle”. Hotel receptionist named Nicole was super nice, from check in to check out, she arranged my hotel-airport transfer. I went back to the hotel to get some stuff that I’ve forgotten to pack when I checked out. Thank you!
Stayed 2 nights in Sep 2018
Response from OM on 23 Oct,2018
Dear Eric, Thank you for taking the time to share your experience with us. I am very pleased to learn that you enjoyed your stay in our property and I look forward to welcome you back very soon. Warm Regards, Gemma Apan Operations Manager

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

Gerald V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Only stayed one night, but very classy hotel with professional staff and great breakfast.
Stayed 2 nights in Sep 2018
Response from Gem on 5 Sept,2018
Dear Gerald V, Thank you for taking the time to share your experience with us. I am very pleased to learn that you enjoyed your stay in our property and I look forward to welcome you back very soon. Warm Regards, Gemma Apan Operations Manager

8/10 Good

mick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort