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Reviews of Chalet Hôtel La Marmotte

4 out of 5
Chalet Hôtel La Marmotte
61 Rue Du Chene, Les Gets, Haute-Savoie

Reviews

8.8

Excellent

Rating 10 - Excellent. 69 out of 123 reviews" "
Rating 8 - Good. 40 out of 123 reviews" "
Rating 6 - Okay. 7 out of 123 reviews" "
Rating 4 - Poor. 6 out of 123 reviews" "
Rating 2 - Terrible. 1 out of 123 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jean-Paul, Rye

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, right in front of the slopes and in the center of Les Gets. Breakfast buffet is excellent with lots of local specialties. Ample dining options in the hotel and around Les Gets. Nice pool and spa areas.
Stayed 6 nights in Feb 2024

10/10 Excellent

Leal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab location, excellent food in the restaurant, the service was outstanding, your staff are superb. One tiny tiny thing that could be improved, the bar could have been opened up earlier. We wanted to have a business meeting at 4pm, beautiful comfortable seating area, perfect for a meeting but couldn’t get any drinks for our guests. Otherwise an A1 experience, thank you
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Terrible! Don’t waste your money!
We were disappointed that every evening, the fire was not lit in the main lounge nor was the bar open. We asked to get a drink and were told the bar does not open until Saturday 23rd but when we spoke to a man on reception, he said he would get us a drink. We made it clear that we would have liked to sit by the fire and enjoy a drink in the evening but the fire was not lit once. The only night it was lit was on Thursday when we made a complaint but it was too late as we had left to go elsewhere. We understand that we are staying pre-season; however, we booked with the presumption that the lifts would be open (as stated on the Les Gets website). Whilst we understand the hotel is not busy and won’t be until the season begins but what about the guests that are staying in the hotel like is? It is not difficult to have the fire lit and to have someone on the bar to serve your guests? On another note, the swimming pool was freezing as was the jacuzzi. This was both in the morning and in the afternoon- it was not an enjoyable experience. Other guests also felt the same and we even heard a French couple complaining how cold it was! There were also only a few towels, the two times we went, we had to share a towel! It was really not very enjoyable at all.
Stayed 7 nights in Dec 2023

10/10 Excellent

Naomi

Stayed 2 nights in May 2023

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely rooms and great staff service
Stayed 4 nights in Jan 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

4/10 Poor

Sophie

Liked: Cleanliness
I did not like the fact there is no mirror in the room and no English subtitles no WiFi code in the room but to top it off building work in the morning with no notification I was not impressed being woken up after travelling basically all day
Stayed 4 nights in Sep 2022

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, comfortable room, good food
Stayed 4 nights in May 2022

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really helpful
Stayed 3 nights in Mar 2022

10/10 Excellent

Martin

Stayed 7 nights in Feb 2022

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel great position excellent food and staff . The only downfall was the cold Boot Room easy to rectify
Stayed 4 nights in Feb 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and breakfast
Stayed 7 nights in Jan 2022

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a lovely Hotel with excellent access to Les Gets slopes, Bar’s and Restaurants. would definitely use this Hotel again😊
Stayed 5 nights in Jan 2022

4/10 Poor

Peter

Disliked: Staff & service
Disappointing
First impressions count and the rude receptionist let this property and the experience down. Dragging chairs around the restaurant early every morning vibrated through our room above which meant no relaxation was possible.
Stayed 3 nights in Jan 2022

8/10 Good

Padraig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were large and good value. Spa could have done with a timed entry system given current restrictions as it was a bit messy. Restaurant was great. Decent breakfast.
Stayed 1 night in Dec 2021

8/10 Good

Nicolas

Liked: Cleanliness, staff & service
As expected for ski resort chalet in summer
As expected for a chalet hotel in a ski resort during summer, ie not as charming as in winter. Covid 19 restrictions well respected (masks when walking in hotel, staff serving buffer for guests etc.). Parking a little hard to find and not close to entrance. Updated bathroom but dated room. No air flow switch in bathroom (why?). Nice service. Very central
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant place right on the slopes can’t fault it
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Really great stay here - so close to the slopes and the shops. Lovely family room with proper space and wardrobes. Loved the ski room that took you pretty much to the main lift. Brilliant facilities and lovely staff. Will definitely be back! Thank you all
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great location and excellent facilities , worth a visit
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a dream for mountain bikers. With it being situated directly across the road from the Chavannes lift which takes you to the top of Les Gets trails and even has FREE PARKING. They even have ample MTB storage in a secure and locked garage.
Stayed 9 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 6 nights in Feb 2019

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location with alpine style and fab food!
Amazing location in the town. Super cute Alpine style hotel with fantastic restaurants and bar. Classic room is small but has everything you need, and our balcony looked straight over the slopes next to the Chavanne lift. Ski shops right next door too! Great ski locker area in the hotel. Friendly staff. Bathroom is a little tired but we had the most basic room. Despite the central location, the noise is minimal! All in all, hard to fault! Will definitely go back, but may opt for a bigger room.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for skiing
Excellent hotel, comfy room, charming staff and great restaurants. Add in the most convenient location at the foot of the slopes to make a great location for a ski holiday in Les Gets. The pool is huge (could have been a touch warmer during our stay) and the spa is excellent (but they need to turn the sauna on before the 4pm opening time!). We had a great stay, and will be back again.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Staff were lovely and the hotel overall was good. Bistacha restaurant really good and breakfast in the Piste anoir was also good. Room (family room on the 4th floor) was a bit tight for 3 of us with all the clobber you take skiing but the view over the pistes was lovely. Shower wasn’t very good and the WiFi was average in our room so our 9 yo missed her kind doe time (1st works problems). Other facilities (ski lockers etc were good and our daughter enjoyed the pool. Overall very nice hote, lovely staffl and we would retur.
Stayed 3 nights in Jan 2019

8/10 Good

D, Cardiff, Wales, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good choice to stay in Les Gets
Decent place and very decent staff. The location excellent for access to the lifts. There’s a bike room in the garage. The restaurant had some good food. The breakfast was good most days and with excellent pastries. The rooms would be improved with tea/coffee making facilities and some glasses being in them. In many respects a good choice to stay in Les Gets
Stayed 3 nights in Jun 2018

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2017

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint Ski Hotel
Lovely ski hotel with good choice of restaurants. Nice bar and spa. Small room but fantastic location and view of slopes.

8/10 Good

Nick , Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
warm and friendly hotel
Great position being almost ski in-ski out. Spa and restaurants are fabulous! Perfect for relaxing after a hard day on the slopes. The only small complaint is that the room was very hot! The view out over the slopes made up for that though. I would not hesitate to book again.

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Beautiful hotel. Lovely decor and big bedrooms. Restaurant very good too. Highly recommend.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Dale, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top spot for a break
Roome have views over the ski slopes in winter and summer sports activities such as parapente, BMX amd walking trails. The hotel provides all the comfort one would expect of a four star hotel. Brakfast provides a ramge of offerings including cereals, bread and pastries, yoghurt, juices and fresh fruit. Free parking is available in a public car park 50 metres from the hotel

8/10 Good

Graham, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for skiing
A weekend away in Les Gets. The downstairs and public areas are much nicer than the bedrooms. The bedrooms are functional and comfortable without being plush. Hotel staff are friendly breakfast was a bit disappnting.

10/10 Excellent

stephen, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for ski break
On piste, next to main lift. Ski hire next door. Staff superb

10/10 Excellent

Coreen, Warsaw

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel, wonderful service
Beautiful hotel, well presented, excellent service and gorgeous restaurants. I will most definitely return.

6/10 Okay

Verified traveller

Disliked: Room comfort
Very handy for town and first ski lift.
The hotel was really good on most things, it was very handy for the town centre and the ski lifts. The room was a little old and small, but still clean and tidy. The staff, that's a strange one, as some were very good and some awful. I was pretty happy with most things, however for the cost I would expect a higher quality of service from all staff and a more modern spacious room.

8/10 Good

mark, suffolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel with a great location
A Lovely stay on our return leg of a Euro tour with this hotel a great position for the mounting biking that we have chosen. room was warm comfy and clean - the water in the bathroom could have been hotter and the WiFi was not very efficient... did not work on our stay. Staff were absolutely fantastic especially Thierry and Sandrine..... Thierry was on hand at all hours of the day to provide efficient and personable service.... he remembered everyone's name and their preferences....a Jewel. Food at breakfast was varied and of good quality the Restaurant was excellent at dinner, however the dessert selection could be improved. Overall a great stay and will be back in the winter for some fun next year We stayed across the road in the La Tapiaz part of the hotel and the rooms here seemed to be more modern - Many thanks for a lovely stay!

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Very nice hotel on a stunning setting.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Fabulous ambience & staff, facilities need work
Staff were fab but the pool is cold as is the jacuzzi. Shower was broken & water was cold one morning . Would certainly go back & hope these things would be fixed .

4/10 Poor

Nicholas, UK

Liked: Cleanliness
Disliked: Room comfort
Not 4* !
Freezing cold room and no hot water for a bath or shower during the whole stay. Very long wait in the dining room between courses. Food was average for the cost. Overall poor value for money.

10/10 Excellent

steveM, leicester

Liked: Cleanliness, staff & service, property conditions & facilities
Ski stay
Good hotel and good service. Bar area refurbished to a high standard. Bedrooms need to catch up a little. Would stay here again.

10/10 Excellent

Chase, Berlin, Deutschland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Friendly Service, Beautiful Hotel & Dest.
Very friendly service. Beautiful hotel and destination--right next to the main chairlift of Les Gets. A true mountain lodge with rustic rooms (they have modern amenities and are very comfortable however). Good complimentary breakfast provided. Excellent pool and spa. No complaints. You will leave feeling truly relaxed. The only bad thing is that the one reasonably priced method of transportation from Cluses (closest train station) operates very infrequently, so you'll likely have to take a 60 Euro taxi to Les Gets from station or ~150 Euro from Geneva, unless you're lucky and find an arriving/departing train that happens to work with the bus schedule. Moreover, train route from Geneva is not very direct at all. It all seems worth it, however, once you've arrived.

8/10 Good

JEANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour ski en 4*
Bon séjour avec quelques petites remarques: dans la chambre Manque un mini bar et machine à café. Le bar ferme à 22h30 un peu tôt pour nous
Stayed 2 nights in Jan 2024

6/10 Okay

Petra

Stayed 2 nights in Jan 2024

8/10 Good

Neville

Stayed 1 night in Nov 2023

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

laurent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Edouard

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Super hôtel familial
Super séjour dans ce bel établissement historique du centre des Gets Personnel jeune et sympathique, toujours souriant et aidant Hôtel avec de nombreux services, restaurants, spa, belle piscine etc Très bonne carte au restaurant malgré quelques plats manquants car la saison s’achevait Chambres un peu vieillissante mais la plupart vont être refaites visiblement. J’espère que les prix resteront « abordables »
Stayed 1 night in Apr 2023