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Reviews of HomeTown Inn by OYO - Liberal, KS

2.5 out of 5
HomeTown Inn by OYO - Liberal, KS
603 east pancake blvd, Liberal, KS

Reviews

7.0

Good

Rating 10 - Excellent. 19 out of 57 reviews" "
Rating 8 - Good. 13 out of 57 reviews" "
Rating 6 - Okay. 8 out of 57 reviews" "
Rating 4 - Poor. 9 out of 57 reviews" "
Rating 2 - Terrible. 8 out of 57 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great price, friendly owner, clean room, comfy bed, easy access on main road...
Stayed 1 night in Apr 2024
Response from Barbara on 2 May,2024
Pleased to hear your kind words of gratitude, Sandra! We are going to do our best to never fail to impress you every time. Regards, Barbara

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ammy on 4 May,2024
Thanks for the positive rating, Anthony! Hope to welcome you again soon. Regards, Noah.

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property
Stayed 1 night in Jan 2024
Response from Ammy on 6 May,2024
Thanks for the positive rating, Matthew! Hope to welcome you again soon. Regards, Noah.

4/10 Poor

Brian

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very cheap place to stay
Stayed 1 night in Oct 2023
Response from A on 6 May,2024
Hi, Brian! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

8/10 Good

ANTHONY, Las Vegas

Liked: Staff & service
Staff was well run by very nice lady
Stayed 1 night in Nov 2023
Response from Joey on 22 Jan,2024
Hi, Anthony! We are elated to know that you liked our services. Regards, Joey

4/10 Poor

Deon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not stay here again.
Ice makers dont work. Rooms are outdated and the box spring stained on the sides. Toilet sounded like some one was stepping on a cats tail when you flushed. Dont fall for the the so called deal with Dominos pizza either. Charged us additional $35 for our small dog. His kennel is cleaner than the room.
Stayed 1 night in Nov 2023
Response from Barbara on 22 Jan,2024
Hi, Deon! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

10/10 Excellent

Todd, Hawthorne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay for the night.
Stayed 1 night in Nov 2023

4/10 Poor

Scott

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was old and run downthe checkin was quick but not informative the a/c heater were hard to figure out and did not work well the bed was comfortable but all things considered not a good stay
Stayed 1 night in Nov 2023

2/10 Terrible

Kristie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023

8/10 Good

Gerald

Travelled with partner
Liked: Amenities
Ok for the price, friendly, quiet
Stayed 1 night in Nov 2023

2/10 Terrible

Kenneth R

Liked: Cleanliness
Disliked: Staff & service, amenities
This place is mostly empty and strange and the innkeeper was unfriendly when I inquired about my reservation via Expedia.
Stayed 1 night in Nov 2023

2/10 Terrible

Kenneth R

Disliked: Staff & service
Skip it

2/10 Terrible

Jerald

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Caught male staff member looking into our room while we were getting ready and taking luggage to the car.
Stayed 1 night in Oct 2023
Response from Ava on 17 Oct,2023
Sorry for the hassle you faced, Jerald! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Ava

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities
Work in progress
The hotel is ok for the price. The desk person was very nice. The hotel is in need of a lot of work. It is old. There is not much activity for the rooms so when we tuned on the air the room was damp. It seems they are trying to get things going, but there is a lot of work to be done. If you need a inexpensive place to spend the night it will do.
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct,2023
Hi, James! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Ava

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised. For the valuable price. The room was cute clean and didn’t smell….wooohoo
Stayed 1 night in Sep 2023
Response from Dewi on 12 Sept,2023
Never meant to disappoint you, Kelli! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

8/10 Good

Defeng

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Good for overnight
Stayed 1 night in Sep 2023
Response from Ava on 13 Sept,2023
Hey Defeng! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Ava

4/10 Poor

catherine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this property is not "Art Deco", it is aged, more like 70's remodel in progress. I called after booking to inquire if a fridge was int he room, the reply was "yes, all rooms have a fridge" When I checked in, it would have been nice to have said fridge plugged in and cold upon my arrival since I had called ahead. Also, have the air conditioning on so the room is cool upon guest arrival. A HUGE touch that would have been appreciated considering the aged appearance of this property (do NOT open cabinet under sink, unless you are prepared to be scared-this should be closed shut so guests cannot open, ewe) Staff attitude (the owner?) when I mentioned things, she hurriedly offered a refund indication I would not find this rate elsewhere in town. I guess you get what you pay for. Will not stay again.
Response from Maria on 12 Sept,2023
Hi, Catherine! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Maria

6/10 Okay

Deborah

Liked: Cleanliness, staff & service, room comfort
They are just getting going. The price was cheap, but the room was good. Air conditioner was great but bucket outside made me nervous a little. Lady was nice when I checked in.
Stayed 1 night in Aug 2023
Response from Ava on 13 Sept,2023
We are extremely sorry to hear about this, Deborah! We are working hard to deliver great service experience each time when someone visits our hotel. Looking forward to enhancing your experience with us. Regards, Ava

8/10 Good

Joan

Stayed 1 night in Jul 2023
Response from Eva on 25 Jul,2023
Hi, Joan! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Eva

6/10 Okay

Kimberley

Liked: Cleanliness, staff & service, room comfort
Worth a try
So, this hotel is CLEARLY in need of some serious updating. But, that being said, it was VERY clean. In addition, I travel a lot for work. And the bed in this hotel was one of the best I have slept on, hands down. No perks. But you do get what you pay for. So, if you are looking for a no-frills, cost-friendly, GREAT sleep hotel, this is the one!!!!
Stayed 1 night in Jun 2023
Response from Noah on 5 Jul,2023
Hi, Kimberley! Thanks for rating us positively, and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Noah

6/10 Okay

Bret

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Mom and pop owned, so appreciate supporting local. Quiet and conveniently located. Hotel undergoing years long renovation which they are doing themselves. Price of pet fee not listed on site ($25+taxes and credit card fee); however, so that was a surprise.
Stayed 1 night in Jun 2023
Response from Noah on 5 Jul,2023
Hi, Bret! Thanks for spending your valuable time writing the review. Feedback and suggestions of our valued guests like you always motivate us to improve our services further. Regards, Noah

10/10 Excellent

MARY BETH, GRAIN VALLEY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a spacious room with comfortable beds, perfect for my family. We walked next door for a wonderful breakfast. The building had indoor halls for safetey and cover from weather. The decor was a dated, but perfectly clean. Would stay here again!
Stayed 1 night in Jun 2023
Response from Lisa on 24 Jun,2023
Hi Mary! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Lisa

8/10 Good

Doug

Stayed 1 night in Jun 2023
Response from Eva on 10 Jul,2023
Hi, Doug! we are happy to hear you had a great time with us. Your precious words of gratitude have meant a great deal to us, and hope to serve you even better soon. Regards, Eva

2/10 Terrible

Veronica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Place!!!! Stay Clear!!!!
We didn't even stay there the front desk/owner of the motel wouldn't give me the price that you guys gave me. She tried to change the price quoting that they don't give rooms that low and was yelling at me. We traveled all the way from Dallas Texas and were met with a horrible experience. IShe cancelled my reservation because I told her that wasnt right. I went down the street and rented another motel. Will never recommend this place to anyone ever
Stayed 2 nights in Jun 2023
Response from Ava on 21 Jun,2023
Hi, Veronica! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Ava

10/10 Excellent

Lance, Oro Valley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic option for the value. Very basic amenities, but clean, convenient and quiet. One warning - Don't let the gentleman at the front desk tell you any jokes unless you enjoy groaning at the punch line.
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun,2023
Hi Lance! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Ava

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are large and have a nice CORNER OFFICE DESK....more like a cheap Miami Studio apartment
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun,2023
Hi Charles! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Ava

8/10 Good

Anthony

Liked: Staff & service
Disliked: Property conditions & facilities
This will be a nice hotel
Hotel in state of major renovation. The room, while quiet & comfortable, lacked basic amenities, refrigerator, electric outlets not working. I had to charge my phone at the outlet near the sink. The open courtyard was probably very nice when Holiday Inn owned this hotel, but now it looks like a post apocalyptic scene. I think the new owners want to renovate but it will take a lot of work. I was tired, the bed was comfortable, & a diner was next door for breakfast.
Stayed 1 night in May 2023
Response from Ava on 21 Jun,2023
Hey, Anthony! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava

10/10 Excellent

Raquel

Stayed 3 nights in May 2023
Response from Ava on 21 Jun,2023
Thanks for rating us superbly, Raquel! Glad to know that you loved our services :) Regards, Ava

10/10 Excellent

Charlie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ava on 21 Jun,2023
Hi, Charlie! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. The rooms were very clean and spacious. Bed was comfortable.
Stayed 1 night in May 2023
Response from Ava on 21 Jun,2023
Pleased to hear your kind words of appreciation, Timothy! We will try our best to never fail in amazing you every time. Regards, Ava

4/10 Poor

Karl

Stayed 1 night in May 2023
Response from Ava on 21 Jun,2023
Hi, Karl! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

10/10 Excellent

Barb

Liked: Cleanliness, property conditions & facilities
On my way
Stayed 1 night in May 2023
Response from Ava on 21 Jun,2023
Great to hear this, Barb! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ava

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and eager to accommodate. Property is currently under renovation. So, if you don't like that sorry of thing then don't be upset. It will be a fantastic property once renovations are done.
Stayed 1 night in May 2023
Response from Barbara on 5 Jul,2023
Thanks for your kind and lovely words, James! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Barbara

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent--will definitely stay here again!
Stayed 1 night in Mar 2023

4/10 Poor

Jessica

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Unfinished sketchy room, no warm water, no Kleenex, the refrigerator didn’t work. The staff was rude about disclosing the pet fee and shared her disappointment in booking through Expedia.
Stayed 2 nights in Feb 2023

10/10 Excellent

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Was on of the most pleasant experiences ever! The lady at the front desk was so nice and informative! I will never forget my experience here!
Stayed 1 night in Dec 2022
Response from Annie on 10 Dec,2022
Thank you for staying with us.Merry Christmas to you. Look forward to seeing you in near future.

10/10 Excellent

Kalen

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 6 nights, great budget hotel. Owners went above and beyond for me and my accommodations. Wouldnt hesitate to say here again!
Response from Annie on 10 Dec,2022
Thank you Kalen.Safe journey back to home. Hope to see you again, when ever you go past liberal. Merry Christmas.

2/10 Terrible

Troy

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Annie on 10 Dec,2022
Do let us know what went wrong we can only try to improve. Merry Christmas.

10/10 Excellent

Shain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2022
Response from Annie on 21 Nov,2022
We hope your stay is comfortable ,Thank you for your time and really appreciate the business you give us.

6/10 Okay

Sharon

Liked: Staff & service
Disliked: Property conditions & facilities
Renovation in progress
The owner was wonderful; I appreciated his help with everything. He has a positive attitude. One wing is in the process of being renovated so is not available to rent. My bed had apparently been used by someone/s heavier who slept in one spot, as I sunk down into it. There were no lampshades on the bed lamps. My toilet flush handle was broken in half so I had to be careful when flushing. The carpet definitely needed to be deep steamed, so bring your slippers. In regards to safety: The hotel on the east side has a different type of layout - a building where the rooms have a glass enclosed hallway leading to them. This did allow me to look in before entering as the door from the parking lot to the glass hallway had no lock. Apparently COVID hit private hotels pretty hard and everyone is doing the best they can, so I am glad I could help a privately owned property.
Stayed 1 night in Jun 2022
Response from Paddy on 27 Jul,2022
So sorry for your experience. We will do our best to not give rooms where a long stay has been.

2/10 Terrible

Cherie

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
The air conditioner didn't cool room off at all. It was not a nice stay at all but we were tired and just there to sleep.
Stayed 1 night in Jun 2022
Response from Paddy on 27 Jul,2022
With this hot weather we are trying for cooler rooms.

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty! Towels stained! Carpet disgusting! DO NOT STAY HERE!!!
Stayed 1 night in Mar 2022

6/10 Okay

Moussa

Business traveller
Disliked: Staff & service, amenities
Very basic services, no staff whatsoever, very limited/non-existent services
Stayed 3 nights in Oct 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady was extremely rude and unprofessional
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They are in the middle of massive renovations, so the looks were bad. But the room was large, comfortable and contained everything I needed.
Stayed 3 nights in May 2021

8/10 Good

Kiala

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2021

10/10 Excellent

ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very great customer service. A pleasure to stay there. Very accomodating.
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and quiet
Hotel was in the process of being updated but it was very clean and quiet staff was very friendly and helpful bed was comfortable refrigeration was ice cold would stay again
Stayed 1 night in Nov 2020

8/10 Good

Ramona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
I wish I had known that the property was under total renovation. My one positive comment is that the room was extremely quiet ( a good thing). I used one of the cloth chairs to sit and read. Either that chair or the bed is infested with bedbugs as I have 5-6 bites on various parts of my body. I was assigned room 129, with king size bed.
Stayed 1 night in Aug 2019