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Reviews of Arro Khampa by Zinc Journey Lijiang

4.5 out of 5
Arro Khampa by Zinc Journey Lijiang
No.11 Qingyun Village, Longquan Community, Shuhe Old Town, Lijiang, Yunnan

Reviews

9.6

Exceptional

Rating 10 - Excellent. 24 out of 29 reviews" "
Rating 8 - Good. 4 out of 29 reviews" "
Rating 6 - Okay. 0 out of 29 reviews" "
Rating 4 - Poor. 0 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

XIAOTIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A must come place. The best of the best. Definitely recommend!
Stayed 3 nights in Oct 2023

10/10 Excellent

Agustina, Chongqing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place and the people are amazing. It was a special occasion because it was the Spring Festival at the same time of the coronavirus outbreak, and they were very stressed as they received the order to shut down the hotel.
Stayed 6 nights in Jan 2020
Response from Guest Relation on 19 Mar,2020
Dear Agustina Thank you so much for your kind review, and very saddened that you came at very unfortunate time, we felt very much sorry for that. Hope to welcome you back again when COVID-19 is no more there. Lobsang

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent
Stayed 4 nights in Dec 2019
Response from Lobsang on 10 Jan,2020
Dear David Thank you so much for your kind review. Looking forward to seeing you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, serene, lovely service
Although the hotel is not in the main part of Shuhe, it is a beautiful oasis. The staff and service were delightful. Loved it.
Stayed 3 nights in Jun 2019
Response from With Best and many Regards by Kalsang on 5 Jul,2019
Hello dear Anonymous thank you so for your lovely recommendation about the staffs and the hotel , here we are looking forward to see you soon the most definitely in our home Arro Khampa Boutique .

10/10 Excellent

Xiao chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best place for holiday!
a fantastic stay in a very pleasure location in Shuhe Old Town. warm staff and helpful who arranged horse ride, Thanka painting and private tour to the Wenfeng monastery. It is a small boutique hotel but very nice design and warm Tibetan and Naxi staff. The room is clean and big enough.the breakfast provided each day was testy. we had dinner at the second floor restaurant which was relaxing and enjoyable. the hotel located short walk from the Shehe old town, 10 minutes walk to the old town square from hotel. great atmosphere boutique hotel, staff always willing to help, and we like there beautiful terrace and water body, and amazing Thangka hall, culture center, book bar, walnut tree garden specially the tea house with Yunnan Pu'er Tea. Tsomo a Tibetan GM always helpful to explain Tibetan culture and architect. really lucky to have chosen this hotel which is very unique architect and real boutique style and International standard services and facilities, special attention to details. Heating system comfortable. All around here are loveable, perfect live here for a week to paint Thangka and read book.
Stayed 1 night in Feb 2019
Response from Jacky on 10 Mar,2019
Dear Chen Thank you very much for your review, our approval is a great motivation for us to do better and provide better service. It is our mission to serve every guest with best of our ability and make guest feel at home. Arrokhampa Boutique Hotel actually is a home away from home to all the guests. Looking forward to seeing you again. Jacky Arrokhampa Lijiang

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Lijiang!!
An oasis of peace & happiness 7 minute walk to the old city. Amazing staff will assist you every possible way. Learn about traditional culture. We recommend at the highest level!
Stayed 4 nights in Sep 2018
Response from your sincerely by Arro Khampa Lijiang Zinc Journey on 30 Sept,2018
Thank you fou your comments,we weii continue to work hard,welcome you at the meeting

10/10 Excellent

Ellen, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in charming old Lijiang, comfortable and large room
Stayed 4 nights in Sep 2018
Response from your sincerely by Arro Khampa Lijiang Zinc Journey on 27 Sept,2018
Hello Ellen ,thanks for your nicely for feedback Ljiang Arro Khampa .

10/10 Excellent

C&M, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
We stayed five nights in Arro Khampa and cannot begin to express our happiness with the manager, Tsomo, and her assistant manager, Caoling together with all the staff who made the hotel a very special experience. Our room was comfortable and we found the balcony overlooking the inner courtyard with fishpond very tranquil after a long day’s activity. Tsomo was always on hand to help with queries and suggestions on tours or restaurants. In general the ambience of the hotel was exceptional and the location was perfect to get away from the crowds of the tourist areas. We certainly plan to go back to Liljiang and Arro Khampa in the future.
Stayed 5 nights in May 2018
Response from Jacky on 10 Mar,2019
Daer Guest Thank you very much for your kind review, it wa a great honor for us to get your approval, it was really a true source of motivation for all of our staff to do better, work harder and provide better service. looking foward to seeing you soon at Arrokhampa Boutique Hotel. Jacky Arrokhampa Lijiang

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel that's great all around
The hotel was amazing. Very comfortable room, which was spacious and very well equipped. The restaurant serves fantastic breakfast and we also had 1 dinner there. The staff was fantastic, very helpful and goes all out to assist if you have any problems. The old town of Shuhe is the much preferred option if you are wary of crowds and the hotel is only a short walk from the entrance of the old town.
Response from Jack on 10 Mar,2019
Dear Sarah Thank you very much for your generous review, and thank you for your approval of our hotel. We will do our best to provide the best service and keep improving all the aspects of our service. Jacky Arrokhampa Lijiang

2/10 Terrible

Fred, NewJersey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deceptive pictures on Expedia inaccurate reviews
Beautiful pictures on Expedia great reviews-All are false and deceptive. Small hotel 15 rooms can’t drive to hotel because it is reached via an alley way uphill. Then ten high steps to entrance. No elevators. 20 steep steps to room on second floor and no handrail. Shower filthy ! Room dirty cold. Window looked out on underware drying across the balcony. More food on my kitchen table then they offered for breakfast. Juice consisted of one glass of organic juice in a pitcher. They were unwrapping twinkies when we arrived to place on the pastry dish. The so called great manager “Ricky” had quit and a very young man was now in charge. This hotel doesn’t deserve three stars. On the basis if what was on Expedia we booked several nights but our experience was so bad we checked the next morning. Do not go to this so called hotel !!
Stayed 2 nights in Dec 2017
Response from Tsomo on 21 Dec,2017
Dear ，，，we are very sad for not having been able to reach your expectations, l think your travel agency made a mistake, you wanted a 5 star hotel, big one and located in the city of Lijiang, and Arro Khampa is a beautiful hotel but Boutique hotel, located in the nice and quiet neighborhood Shuhe Old Town, 8 km away from the crowdy Lijiang Dayan Old Town, so we understand that when you arrived here you expected something different but in tripadvisor we are in the Top 5 amongs 960 hotels in Lijiang, with 100 positive reviews, our guests who come to Arro Khampa are looking for a relaxed place, where you feel like at home, where you can learn Tibetan Thangka painting in our cultural center, drink a glass of wine and read a great book in our Cafe&Book Lounge, enjoy a traditional yak meat hot pot in our restaurant or tasting free of charge different Yunnan tea in our Tea House. It is a pity that you didnt give yourselves the opportunity to enjoy your stay here. Anyway l enjoyed the interesting conversation that we had about your and mine travels around the world enjoying a nice Chilean wine. I wish you a great trip in January to Argentina, Antarctica and Chile, and all good energies for you, be positive and enjoy the life. (PS: We have 2 parking at the entrance of the hotel and 4 more at the back, free transport to airport if you stay 3 nights, please inform to your travel agency

10/10 Excellent

Raymond, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
Arrived fairly late and was warmly greeted by Enrique, the manager. Showed to my room and then invited down to the 'tea lounge' for tea. Hotel is very well managed, beautiful boutique hotel, very comfortable and clean room, good options for breakfast, friendly and accommodating staff, a 10 minute walk to the old town. I could not have asked for anything more perfect. I will certainly return.
Stayed 2 nights in Oct 2017
Response from Jacky on 10 Mar,2019
Dear Raymond Thank you so much for your kind review, your approval is a lot to us, we will keep improving the quality of our service. Looking forward to seeing u soon. Jacky Arrokhampa Lijiang

10/10 Excellent

Tim, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience! The place is fantastic and the staff are exceptionally helpful and friendly. I would totally come back next time I travel to Lijiang.
Stayed 3 nights in Aug 2017

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel & Management.
Great hotel, great facilities and a fantastic manager. He really does everything to make the guest's journey unforgettable. Thank you Ricky for making our stay so fantastic!
Stayed 3 nights in Aug 2017
Response from Jacky on 10 Mar,2019
Dear Max Thank you so much for your generous review, it really encouraged us a lot. We will do our best to keep improving our service and make Arrokhampa better and a real home away from home to all the guests. Jacky Arrokhampa Lijiang

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Arro Khampa was awesome. I came with my gf, we immediately made friends with the general manager, Ricky, and had a blast. The building and its interior design were gorgeous, the food was great, and the service was top notch. Ricky went out of his way every day to make us feel at home and the staff were warm and friendly.
Stayed 5 nights in Aug 2017

10/10 Excellent

Maryann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't miss Arro Khampa!!
We LOVED our stay at Arro Khampa. Our room was beautiful and extremely comfortable, and the hotel property was absolutely lovely. We also want to thank the general manager, Ricky, for everything he did to make our stay amazing. Whatever we needed -- hiring a driver to help us explore the nearby villages, exchanging money, buying wonderful wine, recommending fantastic restaurants, accompanying us to pick up train tickets, and the list goes on -- he was there for us!! We can't wait for our travels to take us back to Lijiang so we can visit Arro Khampa again!!!
Stayed 3 nights in Jul 2017

10/10 Excellent

Kevin, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Nice location in old village that is very authentic and not touristy like Dayan Old Town. Great room, great staff, nice food.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience! The hotel design is beautiful and the staff were very helpful. I would definitely stay there again.

10/10 Excellent

Wendy, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous, relaxing place
Loved our 2 night stay. Everything was clean and comfortable, food in the restaurant was delicious, we ate there both nights.

10/10 Excellent

Mac, Miami, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
My husband and I stayed in this beautifull hotel for 2days and we absolutely love this hotel...it was the best in all the hotells that we stayed in china because we felt like home...plus the hotel is beautifuly decorated. The manager whose name is Ricardo was very nice and helpful. He went on and beyond to make our stay confortable...we were on a special diet and he help us with our food needs...for us it has been one of the best experiences in a hotel (we usually travel alot). The hotel is also located in one of the old towns in lijiang so you can walk around the town and enjoyed the old city...we recomend this hotel to everyone!!!
Response from Ricky on 14 Jan,2017
Dear Mac: Thank you very much for sharing your positive experience in our hotel! I am very happy you enjoyed your time here! we will continue improving our service to the best. We hope to welcome you again soon here in our hotel! Best wishes, Ricky

10/10 Excellent

Yeshayahou, Haifa, israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A BEAUTIFUL AND MAGICAL HOTEL
The minute we entered this hotel we felt the warm and positive atmosphere and the good energy of this hotel. We were warmly welcomed and given the traditional Hata and immediately served with hot traditional tea thus we encountered a very generous welcome. Our room was spacious, modern and very new. The architecture of the hotel is just magical. Constructed with combination of local stone , wood and glass, it is modernly equipped with spacious bath-tab and shower, huge king size bed, fridge, very large TV and actually everything you need. The bed matrass of high quality and the sheets and towels are soft and gives luxurious feeling. Breakfast was included large variety and the staff was ready to respond to any personal request . The room was cleaned and reorganised daily, free water, fruits coke and diet coke were added to the room for free use. The hotel has only about 15 rooms but it is spaciously built around a centrally located open pond with gold fish and when rain is falling, the sound of rain falling into the pool is a most relaxing experience. Ricardo, the manager is extremely helpful and ready to serve at any time and is responsive to any request. We had a warm home feeling while staying at the hotel. In addition, the staff is extremely nice and few are able to communicate in English.
Response from General Manager on 15 Jan,2017
Dear Guest： Thank you very much for your kind review. We are very happy to see you enjoy our hotel and we are looking forward to have you soon again with us! Best wishes, Ricky

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel I had in China
I think this is the first time I leave a review for a hotel. I had to because this hotel is such a gem! I traveled to many places and I very rarely got to a place like that. The team and his manager is so nice. The food is so good that we decided to only eat there instead of going to the old town near by. The hotel is also very very quiet. The garden is very peaceful, it's been a pleasure to relax there. About our room. It's probably the best one I had in China. Super clean, super comfortable and modern. I just want to go back now. Thanks Ricky and thanks to your amazing team.
Response from General Manager on 15 Jan,2017
Dear Guest： Thank you very much for your kind review. It is our pleasure to host you, and we are very happy to see you have a good time here. and we are looking forward to have you soon again with us! Best wishes, Ricky

10/10 Excellent

Keith, Shanghai via USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect combination of service, design, location
My girlfriend and I had an incredible time staying at this new hotel in Shuhe Old Town. Ricky, the manager, is a great person and keen on making everyone's trip to Lijiang memorable. He is particularly well acquainted with Yunnan and its cultures, food, and attractions, making for an excellent source of inspiration and information. The room was clean, bright and well designed. We booked a simple room, but still had a balcony, bathtub, super comfortable bed, and an in-room router along with the standard amenities. The hotel includes a standalone tea house that's perfect for experiencing Yunnanese tea, local spirits or even Chilean wines. It was an excellent spot for late-night conversations. The on-site restaurant brings together the foods from the ancient tea-horse trail in a beautiful, intimate setting overlooking the central courtyard and mountains. The hotel is located in an excellent, quiet section 10 minutes from the old town and the trail head for the ancient Tea-Horse trail.
Response from General Manager on 15 Jan,2017
Dear Keith: Thank you very much share your experience in our hotel! All your comments will help us to improve our service. We are looking forward to see you in future soon! With best regards Ricky

8/10 Good

YU LIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staffs are so nice and helpful. They gave great recommedation for tourist spots. The room we stayed is clean and warm. It takes only 10 minutes by walk to Shuhe Old town. I would like to stay this hotel if I visit Lijiang again.
Stayed 3 nights in Jan 2020
Response from Lobsang on 19 Mar,2020
Dear Yulin We are overjoyed that you had a great time and memorable experience at Arrokhampa. We will do our best to keep improving everything here to make our guests happier and more comfortable. Hope to see you again soon.

10/10 Excellent

seongsim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
다시가고싶은곳
조용하고 호텔곳곳이 아기자기하고 섬세함이 느껴졌으며 직원들이 너무친절하였고 방이 넖었으며 시설이 너무좋았습니다. 식사도 넘맛있고 정성이 느껴지는 식사였습니다 다음에 다시 가고싶은곳이에요
Stayed 1 night in Dec 2019
Response from Arrokhampa on 30 Jan,2020
Dear Seongsim Thank you so much for your kind review, it is the best New Year gift to all the staffs here. Your positive compliment is a lot to us, we will keep doing our best to make Arrokhampa a better ambience for all the lovely guests. Hope to see you soon. Lobsang

8/10 Good

shih hung (brad)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Lobsang on 12 Sept,2019
Thank you so much for your kind review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清幽度假精品小酒店
位置比較偏遠，但也是因為這樣換來更寧靜、清幽環境。離古鎮步行約10-15分鐘左右。員工友善，酒店漂亮，不過房間隔局小了點，陳設也比較普通簡單，如果浴室空間能與床能稍微隔起來感覺會比較好。如果下次有機會再去麗江，這家酒店絕對是我的首選。
Response from 阿杰 on 12 Mar,2019
尊贵的贵宾 非常感谢你对本店的认可，我们会持续努力提供更好的服务。你对本店慷慨的建议我们会在董事会议上提出的，愿第三家阿若康巴建得更好。 期待你下次光临。 阿杰 阿若康巴丽江

10/10 Excellent

Disi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
120%會推薦給任何一個要去麗江的人!一個有開床服務的客棧!
Stayed 2 nights in Feb 2018
Response from 阿杰 on 12 Mar,2019
Dear Disi 非常感谢你的点评，你对本店的认可是我们最大的动力，我们会持续努力提升我们的服务质量。 期待你再次光临。 阿杰 阿若康巴丽江

10/10 Excellent

taejun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숨겨진 수허고성을 느낄수 있습니다. 꼭 리셉션에 지도로 설명해달라라하세요 관광객이 적은 숨은곳을
Stayed 1 night in Dec 2017
Response from Tsomo on 8 Jan,2018
당신의 평가에 감사 드립니다.모든 일이 뜻 대로 되기를 바 랍니다.

8/10 Good

Hak yong, Jeonju, South Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind
Mr. Ricky who was a general manager is very kind and good man. Also he gave us a well explainable traveling schedule. All people are very kind.
Response from General Manager on 14 Jan,2017
Dear Mr. Yong: Thank you very much for your kind comments! It was our pleasure to meet you, and i am glad you have a good time in here! We are looking forward to have you soon again with us! Best wishes, Yeling