The hotel has an imposing appearance overall and is nicely fitted out but the amenities and service, despite the attempt to project the hotel as hip, leave quite a bit to be desired.
For one thing, not only is there no coffee maker of any kind in the room, there is not even a water kettle. And when I asked to borrow one I was told they had none. It is one thing, for reasons of overall aesthetics or others, to decide not to equip every room with a kettle, it is quite another to not to keep a few handy just in case they are asked for, and I had to went to the bar every morning to get a glass of hot water à la Oliver Twist. The second day of our stay it started to rain, and I asked to borrow an umbrella on our way out, only to be told that they had none to lend. They did not run out of umbrellas, but just never had any to offer their guests in the event of rain in the first place. We therefore spent our first morning in Lille drenched in the freezing rain while hopping from one cover to another looking for an umbrella to buy.
On our check out day my wife bought a postcard, stamped it and requested the hotel to put it in the mail for her, only to be told that it could not be done because they did not know where they could find a mail box.
We never asked for any service out of the ordinary at this hotel. Every request we made we had made countless times at other hotels and had been met every single time.