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For a functions hotel it is very quiet for those other guests who are not partying.
Stephen
Stayed 2 nights in May 2024
8/10 Good
Melissa
Travelled with partner
18 May,2024
Great hotel would stay again
Melissa
Stayed 2 nights in May 2024
10/10 Excellent
Danny
15 May,2024
Danny
Stayed 1 night in May 2024
2/10 Terrible
Carrie
Travelled with family
28 Apr,2024
Disliked: Cleanliness
Unfortunately our room was not clean and had a terrible smell. The carpet was dirty and it just generally looked quite run down and in need of a freshen up. They couldn’t offer another room as all family rooms were booked so we never stayed. We have stayed in other Village Hotels which were great but I couldn’t say the same about this one.
Great Hotel with a good bar and food, friendly staff and a great gym. The cleanliness of my room wasnt to good. The small shelf behind the headboard of the bed was thick with dust and dirt. The edging in the bathroom below the mirror was thick with dust and dirt. The skirting boards was very dusty.
Mark
Stayed 7 nights in Feb 2024
Response from Village Hotel Wirral on 12 Mar,2024
Thank you very much for your review and I was pleased to read you enjoyed some aspects of your stay and your feedback has also been very useful to investigate with my teams.
I live in london and to go to Liverpool it has to be planned If i had the money and and time i be in hotel every week
Thank you to the night check in team made me and my family very welcome even it was 12 midnight when we arrived i hope to see you soon
Mark
Stayed 2 nights in Feb 2024
Response from Village Hotel Wirral on 12 Mar,2024
Thank you for a great review and hope to welcome you back soon.
Nice stay, everything was as ypu would expect. The o ly tbing that was a let down was the bar maid that served us our drinks totally didn't want to be there. She was unhelpful and the only time she used any manners was when she was taking our money. L
Deborah
Stayed 2 nights in Dec 2023
Response from Village Hotel Wirral on 5 Jan,2024
Thank you for your review and feedback which is not a usual comment we receive about our team. We still hope you enjoyed other aspects of your stay.
10/10 Excellent
Kerry
30 Dec,2023
Liked: Cleanliness, staff & service
Enjoyed our stay, however stood on a very small slither of glass in the swimming pool which made my toe bleed. Staff did get me a plaster, they reassured me they check in the pool later.
Kerry
Stayed 1 night in Dec 2023
Response from Village Hotel Wirral on 5 Jan,2024
Thank you for your review and I hope to welcome you back soon. Sorry to hear about the cut, which I hoped healed promptly.
Thank you for a great review and we hope to welcome you back very soon.
10/10 Excellent
Gerard
17 Nov,2023
Gerard
Stayed 1 night in Nov 2023
6/10 Okay
Chi Shing
Travelled with partner
17 Nov,2023
Liked: Staff & service
A Starbucks and a Pub downstairs, very convenient. Room without safety box.
Chi Shing
Stayed 1 night in Nov 2023
Response from Village Hotel Wirral on 21 Nov,2023
It seems that you enjoyed some aspects of your stay but we are sorry our rooms do not provide safes, which is very common unless you select a premium property.
10/10 Excellent
Jason
13 Nov,2023
Jason
Stayed 1 night in Nov 2023
6/10 Okay
Chris
5 Nov,2023
Liked: Staff & service, room comfort
Mixed feelings
Rooms nice...Bathroom was a bit scruffy. Reception area was nice with good facilities and nice staff. V
Chris
Stayed 1 night in Nov 2023
Response from Village Hotel Wirral on 11 Nov,2023
We are sorry to hear you stay was not as you had hoped on this occasion, but thank you for highlighting our team.
Lovely hotel, great facilities, lovely food but most importantly amazing staff. They go above and beyond to make you feel welcome and really special during your stay.
H
Stayed 1 night in Oct 2023
Response from Village Hotel Wirral on 1 Nov,2023
What a great review, thank you. We will look forward to welcoming you back again soon.
10/10 Excellent
Jan
Travelled with group
31 Oct,2023
What a lovely place to stay staff were so friendly. Rooms were modern and spotlessly clean. Good food and also a Starbucks on sight.will definitely be visiting again.
Jan
Stayed 1 night in Oct 2023
Response from Village Hotel Wirral on 1 Nov,2023
Thank you for the great review and we hope to welcome you back again soon.
comfortable hotel, but it's the staff who make it!
Great stay as ever, lovely staff, thanks for the chats to Sally, Nikki and Louie on front desk, and special shout out to Julie at breakfast F&B for remembering why we were last there and giving us a big hug when she found out we were back for the funeral. Love that the staff go that extra step and are friendly x
John
Stayed 2 nights in Oct 2023
Response from Village Hotel Wirral on 21 Oct,2023
Thank you for a great review and highlighting some of our great team. We hope to welcome you back again very soon.
Thank you for your feedback and we choose not to supply glass in rooms as a safety measure but we are more than happy to supply them on request. Thank you for highlighting our great team and hope to welcome you back soon.
Stay was really good the hotel had really good gym and other facilities
William
Stayed 1 night in Sep 2023
Response from Village Hotel Wirral on 20 Sept,2023
Thank you for your review and I hope to welcome you back soon.
8/10 Good
Verified traveller
Travelled with family
18 Sept,2023
Liked: Staff & service, room comfort
Carpet renewal 😊
Hi. My family stay in Village Hotel was brilliant as it was back in July and hopefully it will be again in December with my 5 friends. Sally and Nicky are so helpful as was another lady who asked me if I needed to put my milk in a fridge to keep it cold as my room might be too warm for it. As I said I’m due to go back on 2nd December with my 5 Fussy friends, lovely friends they are, but I know they will love the hotel but not the carpet. I’m afraid it’s time for village hotel to get wooden floors or tiles down as the carpet in our room this time and the last time we’re badly stained and it really takes away from the cleanliness of the rest of our room and the hotel, which is lovely as is the service and food. Please consider this idea. It may be expensive but I’m sure easier to clean and healthier for guests. We had a lovely time on our trip thank you Village Hotel. Kind regards. Marian Dunne p.s sorry I have no photo. Room 227 possibly someone’s spray tan
Verified traveller
Stayed 2 nights in Sep 2023
Response from Village Hotel Wirral on 20 Sept,2023
Thank you for your review and I was pleased to read overall you enjoyed your stay with us. It appears on inspection someone has caused a little damage on our carpet and we have already started the process of getting this replaced. Look forward to welcoming you back in December.
6/10 Okay
Daren
18 Sept,2023
Liked: Staff & service, room comfort
Disliked: Cleanliness
Very disappointed with the room as it stank of cigarette
Daren
Stayed 1 night in Sep 2023
Response from Village Hotel Wirral on 20 Sept,2023
We are sorry to hear this and we would have been more than happy to relocate your room if we were made aware. Please be assured this is not the usual experience we provide for our guests.
Really enjoyable stay at The Village. Staff were excellent and very welcoming, Evening meal was excellent and a surprise upgrade to a family room was much appreciated.
Booked again for my next trip to The Wirral next week.
Verified traveller
Stayed 1 night in Sep 2023
Response from Village Hotel Wirral on 17 Sept,2023
Thank you for a great review and we will look forward to welcoming you back again soon.
Staff were excellent with a smooth and quick check-in and check-out process. Our “club” room was superb - spacious with a very comfortable bed and very large tv. The only slight disappointment was the breakfast, which was being cleared away at 9.30am. This seems too early for non-business guests and was affecting a few other guests too. Continental breakfast was good, the cooked breakfast was ok, but not exactly inspiring. Car parking was a bit confusing - we nearly paid the £5 per day charge, but on check-in were told it didn’t apply during the particular times we were at the hotel
Duncan
Stayed 1 night in Sep 2023
Response from Village Hotel Wirral on 14 Sept,2023
Thank you for your review and I am pleased overall you enjoyed your stay with us, but I will be sure to look into your feedback in further detail. Hope to welcome you back soon.