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Reviews of 130 Queen's Gate Apartments

5 out of 5
130 Queen's Gate Apartments
130 Queen's Gate, Kensington, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 126 out of 199 reviews" "
Rating 8 - Good. 53 out of 199 reviews" "
Rating 6 - Okay. 9 out of 199 reviews" "
Rating 4 - Poor. 4 out of 199 reviews" "
Rating 2 - Terrible. 7 out of 199 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Charlotte

Business traveller
Liked: Cleanliness, property conditions & facilities
Great choice for a stay in Central London. Super apartments would be ideal for a family trip.
Stayed 1 night in Apr 2024

10/10 Excellent

Frances, Padstow Heights

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
visitors from Sydney the property suited our needs .We had a 1 bedroom on the 3rd floor ,spacious ,kitchenette was handy with cereal ,tea coffee provided .Nice touch .Washer/dryer with pods for washing .Hairdryer was amazing for thick hair .The location was very good close to transport all around .Restaurants ,cafes nearby .Staff were excellent & very helpful . thank you .
Stayed 3 nights in Apr 2024

4/10 Poor

Ronald, Eagle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Great/Helpful staff and good location near the London Underground/walk to Hyde Park, Museums, etc. However all furnishings were dirty/worn out and the beds were hard and uncomfortable. We packed light and planned to use the in room washer/dryer - but the dryer did not work well and it took over 2 hours to dry a small load. Additionally, the fan in the bathroom did not work and if we opened the door to let the steam out it set off some kind of alarm resulting in a phone call or knock on the door from hotel staff. Finally, there was LOUD noise (yelling, banging, stomping, music blasting, etc.) most nights until 1:00am or 2:00am. Not really sure but it seemed to come from other hotel guests either above us or in the courtyard below. We would not recommend this hotel and we certainly expected more for the price.
Stayed 7 nights in Feb 2024
Response from General Manager on 26 Feb,2024
Dear Guest,Thank you for bringing your experience to our attention. Please accept our sincere apologies for what occurred as we failed to meet your expectations as well as our own standards of service at 130 Queen's Gate Apartments.We are currently investigating the source of the noise as we have in house zero-noise policy to ensure the comfort of our guests. Your frustration is apparent in your review, and we hope you will give us an opportunity to turn things around and render you perfect hospitality the next time around.Thank you for your feedback; positive or negative it is a tool for improvement.King Regards, Management Team

10/10 Excellent

hattan

Liked: Cleanliness, property conditions & facilities
Response from General Manager on 26 Feb,2024
Dear Guest,Thank you for your feedback and good rating for us; we are delighted you had such a wonderful stay. We are excited for your future plans to return. We look forward to welcoming you back.Kind Regards, Management Team

10/10 Excellent

Kenneth, St George

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Great apartment. Very clean.
Stayed 3 nights in Jan 2024
Response from General Manager on 26 Feb,2024
Dear Guest,Thank you for the wonderful feedback! We are delighted to have provided you a luxury stay; we hope you will be back soon.Kind Regards, Management Team

8/10 Good

Bonnie

Travelled with group
Liked: Cleanliness, property conditions & facilities
Hotel apartment is it walking distance to the natural history, Museum, Victorian and I’ll be museums and other London attractions. Restaurant and shopping close by.
Stayed 3 nights in Nov 2023
Response from Kehinda on 15 Nov,2023
Dear Bonnie,Thank you for staying with us and hope to welcome you back soon.Best,Kehinda W.Site Operations Manager

10/10 Excellent

Junko

Travelled with family
Liked: Cleanliness, room comfort
Great place in London
Always come back here
Stayed 7 nights in Oct 2023
Response from Kehinda on 15 Nov,2023
Dear Junko,Thank you for your review. I look forward to welcoming you back.Best,Kehinda WSite Operations Manager

10/10 Excellent

Kelli

Liked: Cleanliness, amenities, property conditions & facilities
This property was an apartment. Fully fitted kitchen, w/d combination, large living room, spa tub/shower, large bedroom with plenty of stirage
Stayed 5 nights in Oct 2023
Response from Kehinda on 15 Nov,2023
Dear Kelli,Thank you for staying with us. We are delighted you enjoyed your stay and hope to welcome you back soon.Best,Kehinda W.Site Operations Manager

10/10 Excellent

Hatim

Travelled with family
Liked: Cleanliness, room comfort
All good i liked the place .
Stayed 22 nights in Aug 2023
Response from Kehinda on 4 Sept,2023
Dear Hatim,Thank you for your review and for staying with us; I am delighted you enjoyed your stay with us. We look forward to welcoming you back.Best Regards,Kehinda WSite Operations Manager

10/10 Excellent

Carol

Stayed 3 nights in May 2023
Response from Kehinda on 1 Jun,2023
Dear Carol,Many thanks for your review. We hope to see you soon.Best Regards,Kehinda WSite Operations Manager

4/10 Poor

hamad

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
misleading option based on the wrong pictures. apartment condition was bad. cleaning was limited to 3 days a week. some of the staff did not want to inform me that i can pay extra and get more cleaning. some of the staff were nice but one lady was rude and not helpful
Stayed 14 nights in May 2023
Response from Kehinda on 30 May,2023
Dear Hamad,Thank you for your review and feedback. I am sorry to hear about the photos advertised. The head office manages such was informed. The cleaning information is readily available and announced this way on our website. Regarding paying for extra cleaning service, please accept my apologies for any confusion or misunderstanding this may have caused. I am addressing this with the team. I will also handle your comments, as this is out of character regarding the staff in question.We hope to welcome you back shortly. I assure you will be taken care of.Best Regards,kehinda WSite Operation Manager

6/10 Okay

Mohammed, Vancouver

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
This used to be a very comfortable and safe option for families but for some reason they stoped upgrading their furniture. Even the executive apartment is decaying and the furniture got old. Change your furniture. Keep up with the competition. Create a value equivalent to your expensive rates
Stayed 1 night in Apr 2023
Response from Kehinda on 4 May,2023
Dear Mohammed,Thank you for your review. I am sorry to read about your disappointment regarding the furniture. Your feedback will also be shared with the head office. Rightly so, while a complete refurbishment is not taking place, we are actively redecorating and replacing any wear and tear furnishing within the apartments, which will occur over time. Thank you once again for choosing to stay with us. I hope to welcome you back soon.Best Regards,Kehinda WSite Operations Manager

6/10 Okay

Simon

Disliked: Cleanliness, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay!

6/10 Okay

Simon

Travelled with family and small children
Disliked: Amenities
The location is really good, but the apartments are tatty and worn, especially as you're paying a premium price.

10/10 Excellent

Ian

Response from Kehinda on 15 Nov,2023
Dear Ian,Many Thanks for rating us. We hope to see you again.Best,Kehinda WSite Operations Manager

10/10 Excellent

DANIELLE

Travelled with family
Liked: Amenities, property conditions & facilities
Fabulous! Staff excellent and attentive. Location superb. Will be staying again.

10/10 Excellent

Leigh

Liked: Cleanliness
Great location spacious apartments reasonable prices 3 times a week how's cleaning 24 hour front desk service. Matthew in particular was great
Stayed 1 night in Nov 2022

10/10 Excellent

Yong Beom

Stayed 7 nights in Oct 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic
Stayed 7 nights in Oct 2022

8/10 Good

Stephen, Toronto

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Bedroom/sitting area in studio apartment somewhat crowded for two adults. Otherwise, apartment was fine.
Stayed 8 nights in Oct 2022

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay for a family. Great location with restaurants, grocery, coffee shop and Underground station all very close. Beautiful walking neighborhood. Staff was very friendly and helpful. Rooms were spacious for our family of 4. It was very nice having the kitchen and separate living room and we never heard any noise from other rooms/hallway. The only thing is book enough beds for your party. The rollaway bed is not great and was very uncomfortable for a 12-year-old. Maybe a very small child can get away with it.
Stayed 3 nights in Oct 2022

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was large and spacious with a full stove, dishwasher and washing machine. There was lots of cupboard and wardrobe space and a large selection of tv channels. The fabric on the couch, chairs and cushions was slightly shabby and needs replacing but the apartment suited us very well for a 4 week stay. The reception staff, particularly Virgil, were very pleasant, helpful and went out of their way to help.
Stayed 4 nights in Sep 2022

10/10 Excellent

Justin

Liked: Cleanliness, room comfort
Stayed 7 nights in Jun 2022

8/10 Good

omar

Travelled with family
Liked: Cleanliness
Good location. Near major museums and lots of dining options. In an upper class area. Propert is older. Housekeeping is not daily which we weren't aware of. So that was a bummer. In one of washrooms the sink drain was missing. Soaps very small and at one point we were told only first day the soap was complimentary but later they updated their file and all was ok. Very friendly front desk
Stayed 7 nights in Jun 2022

6/10 Okay

Cristiane

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The apartment has a good size and is clean and quiet, the staff was polite and helpful, and the neighborhood is really great. Restaurants, cafes and the subway are close. However it is extremely dated and the view is beyond disappointing. If what you are looking for is a great experience this is not your place. If you don’t care much about the stay, this is a good option.
Stayed 3 nights in Jun 2022

10/10 Excellent

Dorit

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a studio that was spacious and enabled both of us to work. The front desk people were, all of them, friendly, welcoming and helpful. The place is superbly located, next to the Natural History Museum, but in a surprisingly quiet street. There were a lot of restaurants and pubs within walking distance, not to mention supermarkets and such. Would definitely stay there again.
Stayed 3 nights in Feb 2022

10/10 Excellent

Hisham

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing helpful and cheerful staff. Excellent location with good transport access and plenty of dining and shopping around. Spacious flat with all basic needs in a very good condition. Very clean and prompt services if needed 24/7. Safe with high security and excellent covid precaution measures.
Stayed 21 nights in Dec 2021

10/10 Excellent

Jennipher

Liked: Cleanliness, room comfort
It was a very pleasant experience would stay again
Stayed 1 night in Dec 2021

10/10 Excellent

Juliana

Stayed 8 nights in Oct 2021

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, room comfort
We go back again and again
Stayed 10 nights in Sep 2021

10/10 Excellent

Jim, Gilford

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is in excellent location. Comfortable. Clean. The staff are by far the best I have seen; incredibly proactive, quick to respond with solutions and very courteous and friendly.
Stayed 14 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
On arrival the first appartment was completely different to the description on Expedia. I was moved to another appartment after complaining, this was also a different appartment in comparison to the photos but bigger than the first appartment. I was told this is the same appartment booked just different style. The host informed me that he will come back to me the following day of moving me into a better appartment but this did not happen and was never passed on to the next staff. While I was in the appartment I noticed a blanket that had a very bad odour smell, the appartment was very dusty, dirty and unhygienic. There was stool stain on the side of the toilet and there was no cleaning products provided so I could not even remove it myself. The air conditioning and the heating was not functioning correctly I informed the receptionist and I was being told someone will come out the next day but nobody ever did. I asked for a fan and I was told to leave the windows open and I then experienced bugs crawling and flying in I was starting to feel very uncomfortable and I also had enough of making complaints. The washing machine was also not working which damaged my clothes but the host tried to blame this on me and then took my clothes for laundry service for the inconvenience. The curtains were dirty and stained and the bed was defect but this was also denied by the host stating it is the style.
Stayed 9 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very helpful
Stayed 3 nights in Jul 2021

10/10 Excellent

Taija

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very friendly front desk staff! Did everything to make us feel welcome!
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 18 nights in Oct 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to transportation . Staff are very friendly
Stayed 9 nights in Feb 2020

4/10 Poor

Subhi

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Farouk

Business traveller
Liked: Cleanliness, property conditions & facilities
It was my second stay at this location but this time they charged my card a security deposit to be returned after check out. They promised it will be returned next Monday after my stay but never they did. Sorry to say that but it is annoying.
Stayed 2 nights in Nov 2019
Response from Team OneThirty on 17 Dec,2019
Dear Mr Farouk, thank you very much for staying with us. most of the time security deposits are returned immediately but sometimes it is beyond our control when card holder's bank holding the money. i hope you had a good stay and we are looking forward to welcome you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property in the middle of Hyde Park. Amazing restaurants primarily Italian all over the place. Great staff super friendly and knowledgeable. Rooms are very spacious and very clean and functional. Really enjoyed our stay. Good morn
Stayed 6 nights in Nov 2019
Response from Team One Thirty on 17 Dec,2019
Dear Guest, thank you very much for taking the time to write a nice review. we appreciate your stay with us and we are looking forward to welcome you again.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our new favorite in London
130 Queens Gate was perfect for our 5-day stay! It is located in Kensington, one block from the Victoria & Albert Museum and the Natural History Museum. A grocery store and many restaurants are located within easy walking distance. The apartment is fully stocked and there were breakfast biscuits and cereals and coffee, which was nice each day. We are happy we have found our new favorite place to stay in London!
Stayed 5 nights in Nov 2019
Response from Team OneThirty on 17 Dec,2019
Dear Lynn, thank you very much for taking the time to write a nice review. we appreciate your stay with us and we are looking forward to welcome you again.

6/10 Okay

CP, Virginia

Travelled with partner
Compared to our 2016 stay (one-bedroom), the hotel (1 studio and one-bedroom) apartments in 2019 are worn. Room lighting is poor; overhead noise disrupted our sleep. The Manager was quick to respond to our issues and accommodated (with no increase in rate) our relocation request; cleaning and reception staff are friendly but foreign and struggle to help with recommendations for eating places, directions etc. The location is excellent—close to bus stops, Kensington underground and sights.
Stayed 5 nights in Sep 2019
Response from Team OneThirty on 17 Dec,2019
Dear Guest, thank you for your feedback and we are taking it very seriously and improve our services to your expectation.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heater need to be fixed. 2 days out of five days the heater is not working
Stayed 6 nights in Nov 2019
Response from Team OneThirty on 17 Dec,2019
Dear Guest, thank you very much for your feedback and i am pleased to inform you that the problem was fixed. we apologise for the inconvenient caused.

2/10 Terrible

Verified traveller

Stayed 6 nights in Oct 2019
Response from Manager on 17 Dec,2019
Dear Guest,we are sorry to see your feedback. please call us or send an email, let us know what went wrong and we will do our best to make it up to you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019
Response from Team OneThirty on 17 Dec,2019
Dear Guest, thank you very much for taking the time to write a nice review. we appreciate your stay with us and we are looking forward to welcome you again.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious accommodation, but no view from the windows because the unit was in the basement of the building.
Stayed 3 nights in Sep 2019

10/10 Excellent

Ahamd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, helpful pleasant staff. Only negative--I was annoyed that the room seemed half the size of the photos. Not really justifying the description "studio".
Stayed 3 nights in Sep 2019