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Reviews of Corus Hyde Park Hotel

4 out of 5
Corus Hyde Park Hotel
1 Lancaster Gate, 1-7, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 491 out of 1791 reviews" "
Rating 8 - Good. 558 out of 1791 reviews" "
Rating 6 - Okay. 389 out of 1791 reviews" "
Rating 4 - Poor. 212 out of 1791 reviews" "
Rating 2 - Terrible. 141 out of 1791 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Mary-Ann

Travelled with family
Liked: Cleanliness
Room was small but adequate and clean. The view was of an alleyway FULL of garbage. Great neighborhood. Right across street from Hyde Park - lovely. Bus system great. Easy access to the sights.
Stayed 4 nights in Apr 2024

2/10 Terrible

Deborah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible room /dirty and furniture old and damaged dingy interior window didn’t close properly thank god it was only for 1 night
Stayed 1 night in Apr 2024

6/10 Okay

Tony

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed there a few times over the years. Rooms were always small but location was terrific. This time i booked a executive larger room. Upon arrival, i noticed the outside and interior have degraded significantly since i stayed before 2020. The executive room was room 252, main level, large and spacious but rather outdated. Also, the walls were not sound proof and every night noisy, a homeless person was sleeping directly outside our window only 3 ft away from out bed inside the hotel. Hopefully, this hotel will improve as we enjoy the area. also, missed the piano player..
Stayed 3 nights in Apr 2024
Response from Minoli on 4 May,2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused. Please know that we are investigating the issue. We hope that you'll consider giving us another chance in the future to provide you with the exceptional experience that you deserve. Once again we sincerely apologize for the inconvenience caused.

4/10 Poor

Mikenzi

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel does not match the photos. Linens were dirty, carpet was stained and dirty. It was horribly outdated and it almost looked, smelled as if it had flooded as the wood was damaged through our whole floor and the carpet had terrible staining.
Stayed 1 night in Apr 2024
Response from Minoli on 4 May,2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights as they help us identify areas where we can improve and ensure a better experience for our guests. We sincerely apologize for the inconvenience caused

10/10 Excellent

Rosa, LOS ANGELES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Corus Hotel Hyde Park staff, especially manager Dante Domingo, were very helpful and professional. I had nice interactions with everyone working there at the lobby and restaurant. The location is stellar right on Hyde Park, easy to walk to the underground at Lancaster Gate and Paddington Station. Good restaurants around.
Stayed 5 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Minoli on 4 May,2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Lillie, Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Minoli on 4 May,2024
Thanks for staying with us. We appreciate your feedback.

6/10 Okay

Kristi

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Minoli on 28 Apr,2024
Thanks for staying with us. We appreciate your feedback

6/10 Okay

Matthew

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The toilets didn't flush and the receptionist yesterday was exceedingly curt.
Stayed 1 night in Apr 2024
Response from Minoli on 27 Apr,2024
Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay with us. We appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.

8/10 Good

Claire

Travelled with group
Liked: Cleanliness, staff & service, amenities
Hotel location was perfect, room was nice and big and the bed was very comfortable
Stayed 1 night in Apr 2024
Response from Minoli on 27 Apr,2024
Thank you for Choosing Corus Hotel Hyde Park and taking time to share your positive experience with us! We greatly appreciate your feedback and are delighted to hear that you enjoyed your stay. We're already looking forward to welcoming you back for another stay with us!

10/10 Excellent

Monono

Liked: Amenities
The hotel was very good, good service, comfortable bed
Stayed 1 night in Apr 2024
Response from Minoli on 4 May,2024
Thanks for staying with us. We appreciate your feedback.

2/10 Terrible

Laura

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very unfriedndy and not helpful when asked a question.
Stayed 4 nights in Apr 2024
Response from Minoli on 28 Apr,2024
Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay with us. We appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.

10/10 Excellent

Tobias

Stayed 2 nights in Apr 2024
Response from Minoli on 28 Apr,2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Efrain, Frederick

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location. Very convenient right next to Hyde park. Access to transportation was excellent. Staff was helpful and accomodating.
Stayed 4 nights in Mar 2024
Response from Minoli on 27 Apr,2024
Thank you for Choosing Corus Hotel Hyde Park and taking time to share your positive experience with us! We greatly appreciate your feedback and are delighted to hear that you enjoyed your stay and that our location suited you wellOur team strive to provide exceptional service to all our guests, and it's wonderful to hear that their efforts made your stay memorable. We will be sure to pass along your kind words to them.We're already looking forward to welcoming you back for another stay with us!

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel. Tube station minutes away but more importantly great friendly staff, special mention to Dante and Olga who were superb 😀
Stayed 1 night in Apr 2024
Response from Minoli on 28 Apr,2024
Thank you for choosing to stay at Corus hotel and for sharing your experience. We're delighted to hear that you enjoyed your break and that our location suited you well. It's wonderful to know that our staff made your stay even more enjoyable. We'll be sure to pass along your kind words to them. We strive to provide excellent service to all our guests, and it's fantastic to hear when our team members go above and beyond to make your stay memorable.We're pleased that you enjoyed our breakfast offerings. We aim to provide a variety of options to ensure our guests start their day off right.We can't wait to welcome you back.

2/10 Terrible

Kevin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Booked this hotel because they advertised they had air conditioning the first 3 nights I was there my air conditioning was not working only the heat and they kept saying they would fix it or look into it and never did until I finally requested to be switched to a new room. Definitely would not stay here again.
Stayed 2 nights in Apr 2024
Response from Minoli on 28 Apr,2024
Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay with us. We appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Minoli on 28 Apr,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was nice and the staff was friendly
Stayed 1 night in Mar 2024
Response from Minoli on 28 Apr,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hyde Park was a wonderful location to stay. We walked the city everyday, but the Lancaster Gate station was 5 mins from hotel if we needed. Easy to get to from Heathrow via the new Elizabeth Line and a transfer to the Central Line. Room was not fancy and lacked maintenance, but was comfortable and cleaned daily. The lobby is beautiful and breakfast in the conservetory was a lovely view. The breakfast itself was not so wonderful. The eggs were unedible and the selections beyond the full English were slim. We tried the full english once and that was enough. Extremely bland.
Stayed 7 nights in Mar 2024
Response from Minoli on 28 Apr,2024
Thank you for Choosing Corus Hotel Hyde Park and taking time to share your positive experience with us! We greatly appreciate your feedback and are delighted to hear that you enjoyed your stay. We are already looking forward to welcoming you back.

8/10 Good

Kimberley

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It was in an excellent location very close to tube station, the bed was lumpy and uncomfortable also the toilet didn’t flush very well and not very clear on check out time
Stayed 1 night in Mar 2024
Response from Minoli on 28 Apr,2024
Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay with us. We appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.

10/10 Excellent

Ganesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a great location Excellent value for money.
Stayed 1 night in Mar 2024
Response from Minoli on 28 Apr,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very lovely. The room was small but had everything you need and nothing you didn't. A very efficient use of space. The only drawback was the temperature control. It didn't seem to work properly and the room was quite stuffy. The staff were polite and helpful. The restaurant was excellent, the food was prepared well and arrived quickly.

4/10 Poor

Alison, London

Travelled with partner
Disliked: Amenities, property conditions & facilities
Executive room was poor, dirty carpets and battered skirtings and doors, bathroom was in desperate need of refurbishment! Poor breakfast offering! Would not stay here again.
Stayed 2 nights in Mar 2024
Response from Minoli on 4 May,2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights as they help us identify areas where we can improve and ensure a better experience for our guests. We sincerely apologize for any inconvenience this may have caused.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was nice and clean and had what we needed, a little bit more basic than expected. The room was quite small but we only stayed one night so was fine for us. The man on the reception desk could have been a bit friendlier and also mentioned what time and where breakfast was the next morning, as there were no paperwork in the room to explain this either. Very convenient and great location though.
Stayed 1 night in Mar 2024

8/10 Good

Jake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and convenient for a property adjacent to Hyde Park. Noisy AC unit that made strange noises in the middle of the night from time to time.
Stayed 6 nights in Mar 2024

8/10 Good

Alicja

Travelled with partner
Liked: Cleanliness, staff & service
A small room with an uncomfortable bathroom (totally inconvenient for tall person) and non-working water temperature regulation. The bed and linen are perfect! An excellent location!
Stayed 2 nights in Mar 2024

6/10 Okay

Alanna

Stayed 6 nights in Mar 2024
Response from Minoli on 28 Apr,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to everything you need . Very central. Clean tidy, staff very polite and helpful.
Stayed 2 nights in Mar 2024
Response from Minoli on 28 Apr,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jane

Travelled with family and small children
Liked: Cleanliness, staff & service
we had a nice / relaxing weekend the staff were helpful & friendly
Stayed 2 nights in Mar 2024
Response from Minoli on 4 May,2024
Thanks for staying with us. We appreciate your feedback.

6/10 Okay

Fiona

Travelled with partner
Liked: Cleanliness, staff & service
So close to the tube station, staff friendly. Our room was business room & was very small, nowhere to put clothes or suitcase. The sliding mirror on wardrobe wasnt even attached & as i have a disability on my hand it was difficult to acess the few hangers or tea/coffee facilities & safe. The hotel room doors wrte very dilapidated on the outsides & could do with new & carpets in hallways very old
Stayed 2 nights in Mar 2024

2/10 Terrible

Keston

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t like the size of the room, the shower area was too small and narrow and the room has a problem with ants infestation
Stayed 2 nights in Mar 2024
Response from Minoli on 4 May,2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights as they help us identify areas where we can improve and ensure a better experience for our guests. We sincerely apologize for any inconvenience this may have caused.

4/10 Poor

Adam

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Stephen, Gillingham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good quality hotel in a convenient location. Rooms are small but perfectly adequate for a weekend in London.
Stayed 2 nights in Mar 2024

8/10 Good

Gary

Travelled with partner
The hotel rooms were a bit dated but clean
Stayed 1 night in Mar 2024

6/10 Okay

Rithik

Liked: Cleanliness
Customer service was iffy and room was a bit worn down for an ‘executive room’
Stayed 2 nights in Mar 2024
Response from Minoli on 4 May,2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights as they help us identify areas where we can improve and ensure a better experience for our guests. We sincerely apologize for any inconvenience this may have caused.

8/10 Good

Teena

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The beds here were fantastic! Staff amazing! The rest not so go, paper thin wall, no heat in the room, tub wouldnt drain
Stayed 1 night in Mar 2024
Response from Minoli on 28 Apr,2024
Thank you for Choosing Corus Hotel Hyde Park and taking time to share your experience with us! We greatly appreciate your feedback! We are already forward to welcoming you back.

8/10 Good

Anna

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Minoli on 28 Apr,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gina

Stayed 1 night in Mar 2024
Response from Minoli on 28 Apr,2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

colin

Travelled with family
Liked: Cleanliness
Small double rooms, very thin. Walls, noisey Good value for money
Stayed 2 nights in Mar 2024
Response from Minoli on 28 Apr,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities
Comfortable two night stay. Hotel is tired in places and a smile on check in would be nice but our room was fine, breakfast great and the hotel was exactly where we wanted to stay. We would definitely return
Stayed 2 nights in Mar 2024
Response from Minoli on 28 Apr,2024
Thank you for Choosing Corus Hotel Hyde Park and taking time to share your positive experience with us! We greatly appreciate your feedback and are delighted to hear that you enjoyed your stay.We're already looking forward to welcoming you back for another stay with us!

10/10 Excellent

Chloe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect. The hotel was clean and the staff were helpful.
Stayed 1 night in Mar 2024
Response from Minoli on 28 Apr,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Minoli on 28 Apr,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely cheap hotel, good location too
Stayed 1 night in Feb 2024
Response from Minoli on 28 Apr,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

stacia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed being on the top floor overlooking the park. Beautiful views. Close to the underground stations and bus stops.
Stayed 1 night in Feb 2024
Response from Minoli on 28 Apr,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Stefan

Stayed 1 night in Feb 2024
Response from Minoli on 28 Apr,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Beverley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking distance from Lancaster gate Tube. Much nicer hotel than I was expecting! Opposite Hyde Park. Very convenient
Stayed 1 night in Feb 2024
Response from Minoli on 20 Feb,2024
Thank you for your wonderful review! We're thrilled to hear that you found our hotel to be much nicer than expected and that our location near Lancaster Gate Tube and Hyde Park was convenient for you. Providing our guests with a pleasant and comfortable experience is always our goal, and we're delighted that we exceeded your expectations. We hope to have the pleasure of welcoming you back on your next visit to the area!

6/10 Okay

Shantell

Disliked: Cleanliness, amenities, property conditions & facilities
Honestly it looks great on the outside, but the inside is outdated. They had to "reinstate" my reservation even though I did a check in email letting them know I was arriving after 12pm. Then the room was freezing. I called down for an extra blanket, but they only said housekeeping was closed so I slept in my coat. The following days were fine, but don't expect any extras here. This place is literally for sleeping only. The location is great for the tube, but the 4 stars I saw were generous. I'd give it 2.5 at best. However, the reception was great beside the blanket ordeal.
Stayed 3 nights in Feb 2024
Response from Minoli on 20 Feb,2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take your comments seriously and will address the issues you've raised with our team to ensure improvements are made. It's disappointing to hear that we fell short of your expectations, particularly with regards to the room condition and the handling of your reservation. We appreciate your kind words about our reception staff and our convenient location near the tube. Your feedback helps us to better understand areas where we can improve, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. Thank you for choosing to stay with us.

10/10 Excellent

Jenile

Liked: Cleanliness, staff & service
Great location for my needs
Stayed 8 nights in Feb 2024
Response from Minoli on 20 Feb,2024
We're glad to hear that our location suited your needs perfectly! Thank you for choosing to stay with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you back again in the future!

10/10 Excellent

Efraim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and value
Stayed 1 night in Feb 2024
Response from Minoli on 20 Feb,2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and found it to be a great place with good value. Providing excellent experiences for our guests is our top priority, and we're delighted that we met your expectations. If there's anything else we can do to enhance your stay or if you have any further feedback, please feel free to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is very tired and dirty both inside the room and hallways , staff are great as always plus its a good location.
Stayed 3 nights in Feb 2024
Response from Minoli on 20 Feb,2024
We sincerely apologize for the disappointment you experienced during your stay. Maintaining a clean and comfortable environment is of utmost importance to us, and we regret that we fell short of your expectations on this occasion. Please know that we take your feedback seriously and will address the issues you've raised with our housekeeping team to ensure improvements are made. We greatly appreciate your kind words about our staff and our location, and we hope to have the opportunity to restore your confidence in our hotel during your future visits. Thank you for bringing these concerns to our attention.