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The room was absolutely tiny and the bed was really hard. The shower was dirty and had stuff all over the bottom of it. However the property was nice and the staff was very helpful.
Marlayna
Stayed 1 night in May 2024
Response from Reception team on 20 May,2024
Dear Marlayna,Thank you for your feedback. We apologise for the issues you encountered with the room and shower. Your comments will help us improve our services. We're glad you appreciated the property and our helpful staff. We hope to have the opportunity to provide a better experience in the future.Best regards,Hotel Reception Team
This hotel is located about 6 minutes of walk from the subway station. There are plenty of restaurants in the area. Staff are very nice. Breakfast is very basic. Our room was very small.
Super standard, has everything you need, felt safe, helpful staff. Stayed with a friend but have stayed in the area alone too and felt safe. Convenient transport options to central, district, and circle lines
Emily
Stayed 3 nights in May 2024
Response from Crinela on 19 May,2024
Dear Emily, We're pleased to hear you had a comfortable and safe stay. It's great to know that our location and transport options met your needs, and that our staff were helpful. We look forward to welcoming you back in the future. Warm regards
First off all the door keys are not working so receptionist must come to open the door from the master card. This is inconvenient. Which will be hard to go outside and come back. Secondly the beds are not that clean there was white painting pieces and the coffee cups are stained. Not a good experience. In the morning it was so noisy which is annoying.
Chef
Stayed 1 night in Apr 2024
8/10 Good
Mario, Beach Park
Travelled with partner
3 Apr,2024
Liked: Cleanliness, staff & service, amenities
Breakfast is fenomenal
Mario
Stayed 3 nights in Mar 2024
6/10 Okay
N
Travelled with partner
25 Mar,2024
Liked: Cleanliness
I found that this hotel is not allergy friendly. They were told about my allergy and intolerance and still struggled to understand apart from providing milk after I asked on arrival. Breakfast was minimal for me due to no items dairy free. You have to ask for things you need in your room and no staff speak english as their first language which is difficult for them and guests. They were all really lovely and tried their best, the managers and owners need to be more present and supportive to them.
Nice, quiet hotel. We stayed here twice during our travel in the UK. The staff was very friendly and were able accommodate our early arrival by letting us store our luggage in the room. Hotel is conveniently located within walking distance to several underground stations and a variety of eateries and shopping. Only drawback is that the rooms do not have air conditioning and did get a bit hot at night. Hotel does provide fans in the rooms. Would definitely stay here again!
Ann
Stayed 1 night in Mar 2024
8/10 Good
Nicholas
21 Mar,2024
Pastries gone in 20 minutes for breakfast - great location.
I spent 6 nights and the property was perfectly clean and close to everything. Short walk to 2 tube stations with multiple lines. Will definitely recommend and stay again!
Daniel
Stayed 6 nights in Mar 2024
6/10 Okay
Shey
9 Mar,2024
Liked: Staff & service
Friendly staff
Shey
Stayed 2 nights in Mar 2024
8/10 Good
Colette
25 Feb,2024
Liked: Amenities
Lovely square, very peaceful, yet close to shops, cafes, underground.
Also many tourist sites within walking distance.
A nice hotel in a very quiet area, we slept with the window open. Excellent service and friendly staff. Extremely comfortable bed and renovated room and bathroom.. A gem in London.
Very impressed with room. Although small but for a night or two… it is fine for us. Neat, tidy and quite new. Pillow is a little flat if there’s one thing I want to point out.
The property is clean and the staff friendly and accommodating. It is located on a fairly quiet street but there are plenty of restaurants and shops around.
The only issue we had was that the elevator was out of service. We did get a room on the second floor but with the heavy bags we had, it was a challenge. I booked the room having read in reviews that the elevator was out of service however, I thought that it would certainly be fixed by the time we stayed there.
Overall it was a good experience to be fair.
Had a great few day stay. Hotel is definitely old, but has been updated. Rooms and bathrooms are small, but usable. The staff was very accommodating and let us check in 6 early. The last day of our stay the elevator was broken, so it was a hike to the 4th floor, but that wasn't a big deal.
Good location, good price. Basic, but relatively clean (except for one pillow with some very nasty stuff stuck to it). Nice folks. I didn't need it being on the ground floor, but there is a lift (elevator) for the millions of people moaning about it on London hotel reviews.
No elevator on the day we stayed. We have a huge luggage, a stroller and a toddler. We managed to climb (yes my kid climbed as he was too tired) to the fourth floor yet we were all exhausted. Tiny but nice shower room. No toothbrush, toothpaste and slippers provided. Better to bring your own. Staff are nice. Breakfast was fair with toast and fruits. Location is close to supermarkets and subway station. We may come again and hope the lift will get fixed by then😂
MAN YAN
Stayed 1 night in Sep 2023
Response from Reception team on 11 Oct,2023
Dear guest thank you for your review. we are genuinely sorry to hear your disappointment about the elevator. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope that you will consider this as a one-off experience and visit us again to give us another opportunity to restore your faith in us. kind regards
Dear guest Thank you for reviewing your recent stay with us. We’re always on the lookout for guests sharing their honest concerns with us and assisting us in making the possible future changes. We hope you’ll come and see us again soon. Best regards.