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Reviews of Hampton by Hilton London Docklands

3.5 out of 5
Hampton by Hilton London Docklands
Dockside Road, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 554 out of 1004 reviews" "
Rating 8 - Good. 325 out of 1004 reviews" "
Rating 6 - Okay. 70 out of 1004 reviews" "
Rating 4 - Poor. 27 out of 1004 reviews" "
Rating 2 - Terrible. 28 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Azlin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious, especially the bathroom. Walking distance from DLR prince Albert station. Walking distance to ExCel London.
Stayed 4 nights in Apr 2024
Response from Reception Team on 29 Apr,2024
Thank you!

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hearty breakfasts to be had here, nice way to start the day. Rooms and facilities OK, clean. Can walk to the underground and to the Excel center
Stayed 5 nights in Apr 2024
Response from Reception Team on 26 Apr,2024
Thank you!

6/10 Okay

Yuan

Stayed 1 night in Apr 2024
Response from Beatrice, Guest Service Manager on 12 May,2024
Dear Yuan,Thank you for taking your time to leave our hotel a review, we really appreciate it. We are sorry to hear that you did not have a pleasant stay with us. Your feedback is important to us, therefore we will definitely take this onboard to improve our hotel services.We hope despite this you do decide to stay with us again, where we hope you will have a more pleasant experience.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with. Lovely breakfast and staff at breakfast time we lovely and friendly. Fairly easy access to central London. I would return to this hotel if staying in London in the future
Stayed 2 nights in Mar 2024
Response from Reception Team on 3 Apr,2024
Thank you for your lovely review!

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, handy for the Excel. Good pub and Chinese restaurant within walking distance.
Stayed 2 nights in Mar 2024
Response from Tamanna Kabir, Guest Service Assistant. on 30 Mar,2024
Dear Guest,Thank you for staying at Hampton by Hilton London Docklands. We appreciate your valuable feedback and are happy to hear your pleasant stay with us. We hope to welcome you in the future. Kind Regards,

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
In general everything were okay except the sink had drainage issues
Stayed 2 nights in Mar 2024
Response from Tamanna Kabir, Guest Service Assistant. on 20 Mar,2024
Dear Pedro,Thank you so much for staying at Hampton by Hilton London Docklands. We appreciate your feedback and will convey to the relevant team for our service improvements. We would live to welcome you in the future.Kind Regards,

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Needs bigger and better quality beds
Stayed 1 night in Mar 2024
Response from Tamanna Kabir, Guest Service Assistant. on 30 Mar,2024
Dear Guest,Thank you for staying at Hampton by Hilton London Docklands and sharing your experience. We appreciate your feedback and will take into consideration for our service improvements. Looking forward to welcome you in the future.Kind Regards,

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel to stay at to attend Excel event. Breakfast was busy, but they do warn you and there are lots of staff on hand to turn tables round. Room good size as was the bathroom. Both clean. Shower good power and temp with toiletries.
Stayed 1 night in Mar 2024
Response from Beatrice, Guest Service Manager on 26 Mar,2024
Thank you for leaving us a high rating for your stay at Hampton by Hilton, we really appreciate the kind comments you said about our hotel rooms, facilities and also staff. We are glad you had such a comfortable stay and we hope to welcome you back to our hotel again soon!

10/10 Excellent

Matthew

Stayed 1 night in Mar 2024
Response from Reception Team on 10 Apr,2024
Thank you!

10/10 Excellent

Henrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were people smoking randomly outside the hotel entrance
Stayed 1 night in Dec 2023
Response from Tamanna Kabir, Guest Service Assistant. on 9 Mar,2024
Dear Guest,Thank you so much for staying at Hampton by Hilton London Docklands. Thank you also for sharing your recent experience. We appreciate your feedback and will take into consideration for future service improvements. We hope that this does not affect your future stay with us.Kind Regards,

8/10 Good

Chika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hampton Team on 11 Mar,2024
Thank you!

6/10 Okay

Haris

Disliked: Staff & service
Work van broken into in the car park. Beware. There was old broken glass on the floor elsewhere so obviously not the first break in. Staff really didn’t care either. As expected as the service really lets this place down.
Stayed 2 nights in Feb 2024
Response from Reception Team. on 5 Mar,2024
Dear Haris,We are sorry to hear about your vehicle being broken to during your stay, we are happy to look through CCTV and provide evidence to police if you can send any information regarding the theft over to reception@hbhlondondocklands.co.uk we can investigate further. Apologies once again.

8/10 Good

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the ExCel. Approx 15 mins walk. Breakfast was great, rooms were clean. Only downsides is that there was a lot of litter near the building from the property close by, and the area felt a bit unloved. There is also no convenience store near the hotel, but a full range of snacks and drinks can be bought at reception.
Stayed 2 nights in Feb 2024
Response from Recaption Team on 5 Mar,2024
Dear Anna,Thank you for providing feedback on your experience. We look forward to welcoming you in the near future.

8/10 Good

Peter

Business traveller
Liked: Amenities
My second stay here and as delightful as the first! Great location
Stayed 1 night in Feb 2024
Response from Recaption Team on 5 Mar,2024
Dear Peter,Thank you for sharing your experience, we are pleased to hear that we met your expectations and we look forward to your future visit to Hampton.

8/10 Good

Somayya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Reception Team on 15 Feb,2024
Thank you!

10/10 Excellent

Sonny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Feb 2024
Response from Hampton Team on 14 Feb,2024
Dear Sonny,Thank you for taking the time to provide feedback, we are glad to hear that you had a pleasant experience at our property and we look forward to welcoming you next time.

8/10 Good

Victoria

Liked: Property conditions & facilities
It was ok, the staff in the restaurant were a bit abrupt
Stayed 1 night in Feb 2024
Response from Reception Team on 15 Feb,2024
Thank you for your review.

10/10 Excellent

fleur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location and access to transport
Near transport on the DLR had good access nearby to get O2 Arena. Limited food outlets in the area though. Plan your journey incase of delays on transport however was a good service.
Stayed 1 night in Jan 2024
Response from Reception Team on 31 Jan,2024
Thank you!

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all great. The beds weren’t super comfortable but it was a very clean, friendly and quiet place to stay. There was a large variety for breakfast as well.
Stayed 6 nights in Jan 2024
Response from Reception on 31 Jan,2024
Thank you!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AEG1975
Hotel was lovely. Staff amazing. Rooms were very clean & spacious. Disability rooms were first class & hotel responded very quickly when I'd had an accident. Will definitely recommend and stay again
Stayed 3 nights in Jan 2024
Response from Reception Team on 17 Jan,2024
Thank you!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel! Room was great, just what we wanted! Good breakfast choices! Enjoyed our stay immensely! Would recommend!
Stayed 3 nights in Jan 2024
Response from Reception Team on 17 Jan,2024
Thank you!

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reception Team on 17 Jan,2024
Thank you!

4/10 Poor

Charlotte

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff are lovely, there is nothing I could fault. But the rooms, where they’re clean(ish) and look nice, are very uncomfortable. The beds are hard as bricks, chairs stained and heating makes such a horrid noise, it needs to be turned off - leaving you in the freezing cold. Do not recommend for a comfortable night.
Stayed 1 night in Jan 2024
Response from Reception Team on 17 Jan,2024
Thank you and sorry for the inconvenience caused to you!

8/10 Good

Abraham

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice place but customer service could be improved
I booked 2 rooms and ended up being placed on floor 4 and floor 7. Before arriving, I called and I was told my request to be on the same floor will be looked at. Upon arrival, I was told this is not going to be possible, and that the manager who picked up the call could have done it at the time, but they didn't.
Stayed 2 nights in Dec 2023
Response from Reception Team on 17 Jan,2024
We are sorry for the inconvenience caused to you during your stay. We will make sure your next stay is 10/10!

10/10 Excellent

Zohar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception Team on 30 Dec,2023
Thank you!

2/10 Terrible

Grant

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not Book thus or visited the hotel so no ideas why its showing up
Stayed 1 night in Dec 2023
Response from Reception Team on 28 Dec,2023
Thank you for your comment - we will investigate further.

2/10 Terrible

Avari

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfas6 was tastest and very horrible
Stayed 1 night in Dec 2023
Response from Reception Team on 28 Dec,2023
Sorry for your negative experience.

8/10 Good

Andrew

Travelled with family
Stayed 1 night in Dec 2023
Response from Reception Team on 28 Dec,2023
Thank you

10/10 Excellent

craig

Travelled with partner
Stayed 1 night in Dec 2023
Response from Reception Team on 28 Dec,2023
Thank You.

6/10 Okay

Alkamal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Small room but have necessary amenities. No shops or eating places within walking distance. Had to buy a 50p power adaptor for £7.95 which should be available for loan during the stay. For a $150-200 a night hotel, breakfast is very basic and not much flavor or options.
Stayed 3 nights in Dec 2023
Response from Reception Team on 28 Dec,2023
Thank you.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and helpful reception staff. Spotlessly clean hotel. Very comfortable bed & room. Highly recommend recommend.
Stayed 2 nights in Dec 2023
Response from Reception Team on 28 Dec,2023
Thank you!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfectly placed for our visit to the Excel, just a short walk away. Plenty of parking opposite,£12/24hrs. Every staff member we met were very friendly and everywhere was clean and tidy. The breakfast was very good if a little hectic being situated in a small cul de sac but it was a busy time.
Stayed 1 night in Dec 2023
Response from Reception Team on 28 Dec,2023
Thank you!

10/10 Excellent

Nicola

Stayed 1 night in Dec 2023
Response from Reception Team on 28 Dec,2023
Thank you!

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception Team on 5 Dec,2023
Thank you!

6/10 Okay

Scott

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not great value for money and room a little dirty
Stayed 2 nights in Dec 2023
Response from Reception Team on 5 Dec,2023
Thanks.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Reception Team on 5 Dec,2023
Thank you!

6/10 Okay

Khuram

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hotel itself was great! The reception staff were extremely helpful whenever I needed anything (unfortunately not the same for the kitchen staff) and the room was super comfortable and spacious for the price My only downside was the breakfast was limited and when I asked for gluten free bread I was given fridge cold bread and told to warm it up in the same machine used for normal bread covered in crumbs, which I couldn’t do as I have an allergy Travel in and out of central London and tourist hot spots were quite lengthy from the hotel but great being next to an airport if that’s what you needed it for
Stayed 4 nights in Nov 2023
Response from Alisha-Rae. Guest Service Manager on 30 Nov,2023
Dear Khuram, Thank you for taking the time to share your feedback. We are pleased to hear that your overall stay was pleasant and we apologise for any inconvenience you had faced during your time with us, we look forward to welcoming you on a future visit to Hampton!

10/10 Excellent

Alexander

Stayed 2 nights in Nov 2023
Response from Reception Team on 28 Dec,2023
Thank you.

6/10 Okay

George

Travelled with partner
Liked: Cleanliness
Transport links ok and rooms ok
Stayed 2 nights in Nov 2023
Response from Alisha-Rae. Guest Service Manager on 30 Nov,2023
Dear George,Thank you for your review, we look forward to your future visit.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Q
Stayed 2 nights in Nov 2023
Response from Alisha-Rae. Guest Service Manager on 30 Nov,2023
Dear Stephen,Thank you for providing feedback, we look forward to your future visit.

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to LCY
Stayed 1 night in Nov 2023
Response from Reception Team on 27 Nov,2023
Thank you!

10/10 Excellent

Vimbai

Travelled with group
Rooms were exceptionally clean and comfortable ,and the staff was friendly and approachable
Stayed 1 night in Nov 2023
Response from Reception Team on 24 Nov,2023
Thank you!

8/10 Good

Jenny

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay would go again
Stayed 1 night in Nov 2023
Response from Reception Team on 24 Nov,2023
Thank you!

10/10 Excellent

Lisa

Business traveller
London on Business
Front desk and brkfst staff were wonderful!
Stayed 3 nights in Nov 2023
Response from Reception Team on 24 Nov,2023
Thank you!

10/10 Excellent

Katalaina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the DLR and to the Excel Centre. The room was very clean and well serviced. The staff at both the Bar and restaurant were very kind and helpful.
Stayed 4 nights in Nov 2023
Response from Reception Team on 21 Nov,2023
Thank you!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 1 night in Nov 2023
Response from Reception Team on 20 Nov,2023
Thank you!

8/10 Good

Anilkumar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Good room.
Stayed 1 night in Nov 2023
Response from Reception Team on 16 Nov,2023
Thank you!

10/10 Excellent

Eve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, love the 24hr bar & food :)
Stayed 1 night in Nov 2023
Response from Alisha-Rae. Guest Service Manager on 16 Nov,2023
Dear Eve, Thank you for sharing your experience, we are pleased to hear you had a great stay and we look forward to your future visit.

6/10 Okay

Esther

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel was lovely, staff were very friendly and helpful. HOWEVER their were stains on the walls which looked very very dirty!
Stayed 2 nights in Nov 2023
Response from Alisha-Rae. Guest Service Manager on 16 Nov,2023
Dear Esther,Thank you for your review. We will be sure to relay your feedback to the relevant departments and we look forward to welcoming you again soon.

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alisha-Rae. Guest Service Manager on 16 Nov,2023
Dear Kimberley,Thank you for your review. We look forward to welcoming you in the near future.