The Cumberland Hotel is located in London City Centre, a neighborhood in London, and is in a shopping district and near a metro station. Wimbledon Tennis Club and Twickenham Stadium are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Hyde Park and Russell Square. Natural History Museum and London Eye are not to be missed. Guests love the hotel's convenience to public transportation: Marble Arch Underground Station is just steps away and Bond Street Underground Station is 9 minutes by foot.
Hyde Park and Oxford Street are located near The Cumberland Hotel, which provides shopping on site, dry cleaning/laundry services, and a bar. The on-site restaurant, Sound Cafe, features British cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym.
Other perks include:
English breakfast (surcharge), express check-out and a lift
Tour/ticket information, a 24-hour front desk and multilingual staff
A reception hall, smoke-free property and luggage storage
Guest reviews say great things about the proximity to public transport
Room features
All 900 individually furnished rooms feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews say good things about the clean, spacious rooms at the property.
Other amenities include:
Egyptian cotton sheets and free cots/infant beds
Bathrooms with designer toiletries and shower/bath combinations
Flat-screen TVs with digital channels
Wardrobes/cupboards, heating and daily housekeeping
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Height restrictions apply for on-site parking
Food and drink
Daily English breakfast available 6:00 AM to 10:30 AM for a fee: GBP 15 per person
A bar/lounge
A restaurant
Restaurants on site
Sound Cafe
Sound Sports Bar
Things to do
Gym
Shopping
Family friendly
Free cot
Laundry facilities
Conveniences
24-hour front desk
Guidebooks
Laundry facilities
Luggage storage
Guest services
Concierge services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible path to lift
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
More
Reception hall
Smoke-free property
Room amenities
Bedroom
Blackout drapes
Egyptian-cotton sheets
Free cot
Bathroom
Designer toiletries
Hair dryer
Private bathroom
Shampoo
Shower/bathtub combination
Soap
Toilet paper
Toothbrush and toothpaste on request
Towels
Entertainment
Flat-screen TV with digital channels
Food and drink
24-hour room service
Free bottled water
Restaurant dining guides
More
Air conditioning
Desk
Electrical adapters
Heating
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone
Window screens
Policies
Check-in
Early check-in subject to availability
Early check-in is available for a fee
Check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Free cots are available on request at the property
Payment types at the property
Important information
Optional extras
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
We should mention
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Property is also known as
Hard Rock London
Hard Rock Hotel London
The Cumberland Hotel Hotel
Frequently asked questions
Is The Cumberland Hotel pet-friendly?
No, only service animals are welcome at the property.
The Cumberland Hotel Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 557 out of 1000 reviews" "
10 - Excellent
557
Rating 8 - Good. 225 out of 1000 reviews" "
8 - Good
225
Rating 6 - Okay. 98 out of 1000 reviews" "
6 - Okay
98
Rating 4 - Poor. 60 out of 1000 reviews" "
4 - Poor
60
Rating 2 - Terrible. 60 out of 1000 reviews" "
2 - Terrible
60
8.6/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Teresa
20 Dec,2023
Great hotel, location excellent for central London stay.
Teresa
Stayed 1 night in Dec 2023
8/10 Good
Sarah
19 Dec,2023
Sarah
Stayed 2 nights in Dec 2023
6/10 Okay
Sian
Travelled with partner
3 Dec,2023
Liked: Staff & service, amenities
Disliked: Cleanliness
We stayed here a few years ago and thought it would be nice to come back again. We shouldn’t have. The location is great and all the staff at reception were lovely.
Our room was a massive let down. We’d paid for a deluxe room with a park view- there was nothing delux about it and the view of the park was obstructed by a concrete block outside. The carpet had brown marks all over it and one of the mugs with the kettle was dirty- not marks from tea, it was actually dirty- it had already been used and had dried tea or coffee inside it.
Go to the bar downstairs for the entertainment and great staff and stay elsewhere
Very close to everything in London. Right next to Oxford street. As this is now a Hard Rock Hotel not much memorabilia on display. Room was very expensive, but restaurant very reasonable
Hotel was convenient to the Tube - Marble Arch station adjacent. Family room was spacious and came with refillable mini-bar, robes and slippers. Staff was pleasant although could not accommodate late check out. Restaurant on site was decent - basic fare burgers, salads, etc. Staff was very nice and attentive. Overall, would stay at the Hard Rock London again, although it appears that it has now become the Cumberland.