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Reviews of Hotel Xenia, Autograph Collection

4.5 out of 5
Hotel Xenia, Autograph Collection
160 Cromwell Road, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 423 out of 758 reviews" "
Rating 8 - Good. 250 out of 758 reviews" "
Rating 6 - Okay. 65 out of 758 reviews" "
Rating 4 - Poor. 14 out of 758 reviews" "
Rating 2 - Terrible. 6 out of 758 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Miguel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very small but otherwise nice
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Suzanne

Travelled with family
Liked: Amenities, property conditions & facilities
Such a great experience at Xenia! The staff were so accommodating and the hotel was very clean. The area and proximity to the tube was great. I will be back when I return to London!
Stayed 2 nights in Jan 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Tiny hot room
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

ellen, Saint Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Xenia! Staff is wonderful as is the breakfast. Convenient located near a central Tube stop. Neighborhood is also very walkable with lots of dining options. I hope to go back Soon!
Stayed 4 nights in Oct 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is amazing. Albino is a fantastic host. One of my favorite hotels.
Stayed 1 night in Aug 2023

6/10 Okay

Troy

Stayed 1 night in Jul 2023

10/10 Excellent

Sadiya

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, staff, rooms and food!
Stayed 7 nights in Jul 2023

10/10 Excellent

R

Stayed 1 night in Jul 2023

6/10 Okay

Carlos, Nashville

Liked: Cleanliness, staff & service
The rooms are tiny! The property is nice and the restaurant on premise is nice. The service is great. But the rooms are very small. They are comfortable enough if you just want to rest/sleep.
Stayed 3 nights in May 2023

8/10 Good

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful, and excellent staff courteous and helpful. Room was very quite small fro two people, and stuffy at night while trying to sleep.
Stayed 5 nights in May 2023

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 4 nights in May 2023

10/10 Excellent

Kelly-Marie, Hook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Deborah

Liked: Staff & service, amenities, property conditions & facilities
Great stay in a lovely small boutique hotel

6/10 Okay

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

David

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

8/10 Good

Maria Del Rocio

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property had a pleasant ambience and staff were helpful for the most part. I think their cleaning services need a bit more of upgrading, there was an under garment left by the previous guest in my room. It makes you think if they really cleaned the room well. Overall, I would have rate the property a solid 7.
Stayed 3 nights in Apr 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good location
Lovely hotel and a great location to see london. The reception staff were so welcoming and helpful. The bar staff I believe were fairly new and didn’t quite know all of the menu. They we’re trying but it was as little slow at times
Stayed 1 night in Apr 2022

2/10 Terrible

Juval, ein vered

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Not a 4 star hotel . Hardly 3 . Lousy internet . Small rooms . No ability to control temp , no refrigerator , skip this one .
Stayed 3 nights in Mar 2022

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Alexander

Stayed 1 night in Mar 2022

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional team, very helpful, upgraded me when I needed to stay longer
Stayed 3 nights in Feb 2022

10/10 Excellent

Tara

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Kensington neighborhood. We enjoyed our room and balcony very much. Absolutely lovely. The breakfast selections were very nice. Front desk staff was excellent. My only complaint is the mattress is a bit hard. But that is all in one's opinion. My husband didn't mind it at all. Thanks for a lovely stay!
Stayed 3 nights in Feb 2022

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely hotel
Really lovely nights trip to London. We checked in early and had our room upgraded which was a lovely treat. It was spacious, very clean and comfortable with lovely toiletries from l’occitane.
Stayed 1 night in Jan 2022

10/10 Excellent

Nalith

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We were greeted by Andre at the front desk. He was very friendly, provided exceptional service and made us feel very welcomed and at home. He made our stay memorable. Great hotel and would stay there again!
Stayed 1 night in Oct 2021

10/10 Excellent

Gabriele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very friendly staff - perfect for a restful stay
Great experience, good location and very helpful staff. I arrived a little early and still got accommodated with a room upon my arrival. I even got a free upgrade to a category above what I had booked.
Stayed 1 night in Oct 2021

8/10 Good

Heather

Stayed 1 night in Oct 2021

10/10 Excellent

jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our trip Staff were all especially attentive and helpful
Stayed 1 night in Oct 2021

10/10 Excellent

Ruhela

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Hotel was really good. Good staff and location is great. Really disappointed to find there was no pool. The reason I booked this hotel was that on Hotels.com it stated there was a pool. Although the hotel was great I would not have paid the price had I known it wasn’t what was promised.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even during Covid19 outbreak, staff was fantastic.
Stayed 1 night in Mar 2020
Response from Hotel Xenia, Autograph Collection on 15 May,2020
Dear Guest Thank you for your kind feedback about the Hotel Xenia, Autograph Collection. We are glad you enjoyed your stay with us and we look forward to welcoming you back whenever your travels bring you back to London. Kind regards

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Laura, Fort Lauderdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel. Great balcony room. Friendly and helpful staff. Always quick with special requests. The room had a beautiful city view wirh balcony overlooking a quiet street.
Stayed 3 nights in Dec 2019

10/10 Excellent

Mickenzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Why does Hotels.com call Xenia "fabulous"?!?
Our room was minuscule, dark, and freezing. NB: Your room thermostat does nothing. It's for show. They control the temperature centrally--and the heat was off. They kept saying they'd turn it on but didn't do that until night time. I think that's how they get you to leave the room, since there's no breakfast to get you out, so the cleaners could come in. It took over two hours of begging after we first got to the room, before they gave us a small space heater. Since the room was so small, the tiny space heater heated it quickly--until a breaker blew and the outlets went out. The cleaning people didn't clean the tub and were circumspect about sharing routine toiletries. Desk personnel were unwilling to loan scotch tape so we could wrap a Christmas gift. The only positives were: Prosecco in lobby while you wait for your room, a bowl of apples in lobby, plenty of hot water for a bath, and pleasant-enough staff. I recommend you go to this hotel's sister hotel instead,the Kensington Marriott. That one is just across the street. They're both Marriots. That one has larger, warmer, brighter rooms, a minifridge, etc., nicer personnel, and a comfortable executive room business lounge--and they will loan you tape. At that hotel, you can control your room's temperature and find places to put your luggage and personal toiletries. Imagine that!
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, small rooms. Great staff. Great location.
Stayed 3 nights in Oct 2019

10/10 Excellent

enrico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Lisa, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good boutique hotel. The rooms are quite small. I had a classic and there were two of us. It would be good for one person.
Stayed 4 nights in Aug 2019

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay at Hotel Xenia, even thought it was just one night. It is a very cute hotel and was in the wonderful Kensington area. The staff were friendly and very helpful. Our room was clean and great for what we needed.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Room too small for 2 people
Rooms are extremely small for 2 people. Bed and small table took up 70-80% of the room. We had a slanted wall that made walking around one side the bed nearly impossible. Air conditioning was not working and had 1 small window to open for airflow. Please read the fine print on room size as none of the pictures on the website adequately represent the size of our room. Hotel common areas were nice and the hotel is located in a good location. No ice.
Stayed 1 night in Aug 2019

10/10 Excellent

Rachel, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very nice property. Staff very helpful Would recommend to others
Stayed 6 nights in Jul 2019
Response from Julita on 7 Aug,2019
Dear Guest Thank you for your kind feedback about the Hotel Xenia, Autograph Collection. We are glad you enjoyed your stay with us and we look forward to welcoming you back whenever your travels bring you back to London. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Julita on 22 Jul,2019
Dear Guest Thank you for your kind feedback about the Hotel Xenia, Autograph Collection. We are glad you enjoyed your stay with us and we look forward to welcoming you back whenever your travels bring you back to London. Kind regards

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Julita on 16 Jul,2019
Dear Guest Thank you for your kind feedback about the Hotel Xenia, Autograph Collection. We are glad you enjoyed your stay with us and we look forward to welcoming you back whenever your travels bring you back to London. Kind regards