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Reviews of Hyatt Regency London Albert Embankment

4 out of 5
Hyatt Regency London Albert Embankment
10-11 Albert Embankment, London, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 424 out of 594 reviews" "
Rating 8 - Good. 129 out of 594 reviews" "
Rating 6 - Okay. 23 out of 594 reviews" "
Rating 4 - Poor. 14 out of 594 reviews" "
Rating 2 - Terrible. 4 out of 594 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

HEYDI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view, good sized bathroom
Stayed 3 nights in May 2024

10/10 Excellent

CHARLES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I begin????!!!! Beautiful hotel stay and two of the most amazing staff members/hosts I’ve ever encountered! Taher and Michelle went above and beyond for my wife and I. We travel often and this has been so memorable. The kindness and hospitality from the two of them ranks higher than 5 stars. Many stoic faces in our visit but they fade in comparison to what these two individuals have done. We will be back and I would highly recommend you stop here on your travels. This area is close to many sites and the welcoming of these two made it all the better. Many thanks again!
Stayed 4 nights in May 2024
Response from Talha on 9 May,2024
Dear Charles,Thank you for taking the time to share your feedback following your most recent stay with us. I am delighted to read such wonderful comments regarding your time spent with us. I will of course share your feedback with the entire hotel team and I hope to have the pleasure of welcoming you back in the near future.Sincerely,Reception TeamTalha

6/10 Okay

Xuemei

Stayed 2 nights in Apr 2024
Response from Talha on 9 May,2024
Dear Xuemei,Thank you for staying with us and for taking the time to provide feedback about your experience at Hyatt Regency London – Albert Embankment.I would like to start by apologising for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at anytime.Sincerely,Reception Team

8/10 Good

Donna

Travelled with family
The room was so small.
Stayed 2 nights in Apr 2024

8/10 Good

Rae Anne

Travelled with partner
Liked: Amenities
Great location, very close to attractions and hotel staff are so friendly.
Stayed 2 nights in Apr 2024
Response from Sumona on 11 May,2024
Dear Anne,Thank you for staying with Hyatt Regency Albert Embankment and taking the time to leave your valuable comments.I am delighted to be aware that we were successful to satisfy you in every aspect of your stay. Good to hear that the location turned out to be perfect for you.We are proud to have a great team who makes our guests feel like home.Looking forward to give you another warm Hyatt welcome back again soon.Best Regards,Sumona PriyaDuty Managersumona.priya@hyatt.comHyatt Regency Albert Embankment

10/10 Excellent

Trevor Jason Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was really friendly and helpful!
Stayed 1 night in Apr 2024
Response from Sumona on 11 May,2024
Thank you for staying with Hyatt Regency Albert Embankment and taking the time to leave your valuable comments.I am delighted to be aware that we were successful to satisfy you in every aspect of your stay.We are proud to have such a great team who ensure our guests feel like home.Looking forward to give you another warm Hyatt welcome back again soon.Best Regards,Sumona PriyaDuty Managersumona.priya@hyatt.comHyatt Regency Albert Embankment

10/10 Excellent

lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE PROPERTY WITH EXCELLENT TOURIST LOCATION NEARBY SO MANY LAND MARKS.
Stayed 3 nights in Apr 2024
Response from Talha on 25 Apr,2024
Dear lawrence,Thank you very much for nice feedbackMany ThankReception Team

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Talha on 25 Apr,2024
Dear Kelly,Following your recent stay here at the Hyatt Regency London – Albert Embankment, I would like to thank you for taking the time to complete our online survey.It is our philosophy to ensure that we provide our guests with the highest standards of service at all times. I am delighted to know that you enjoyed most aspects of your visit.I look forward to the pleasure of welcoming you again to in the near future.Many Thanks Reception Team

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Talha on 25 Apr,2024
Dear Scott,Following your recent stay here at the Hyatt Regency London – Albert Embankment, I would like to thank you for taking the time to complete our online survey.It is our philosophy to ensure that we provide our guests with the highest standards of service at all times. I am delighted to know that you enjoyed most aspects of your visit.I look forward to the pleasure of welcoming you again to in the near future.Many thanksReception Team

10/10 Excellent

Robert

Travelled with group
Enjoyed our stay a lot! Great location, staff, rooms. Not a huge fan or restaurant with loud music for a younger crowd but nothing but a positive review from me
Stayed 3 nights in Apr 2024
Response from Sumona on 11 May,2024
Dear Robert,Thank you for staying at Hyatt Regency Albert Embankment and taking the time to leave your valuable comments.I am euphoric to know that you enjoyed every aspect of your stay.I would like to inform we have another fine dining restaurant called Potus where the breakfast, lunch and dinner is served if you are not a fan of loud music, that one would be a good choice for you.Looking forward to welcome you back again soon.Best Regards,Sumona PriyaDuty Manager Hyatt Regency Albert Embankment

10/10 Excellent

Orson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff
Stayed 4 nights in Apr 2024
Response from Talha on 25 Apr,2024
Dear Orson,Thank you for your feedback.I am delighted to read such wonderful comments regarding your time spent with us. I will of course share your feedback with the entire hotel team and I hope to have the pleasure of welcoming you back in the near future.Many ThanksReception Team

10/10 Excellent

Andy

Stayed 2 nights in Apr 2024
Response from Talha on 9 May,2024
Dear Andy,Following your recent stay here at the Hyatt Regency London – Albert Embankment, I would like to thank you for taking the time to complete our online survey.It is our philosophy to ensure that we provide our guests with the highest standards of service at all times. I am delighted to know that you enjoyed most aspects of your visit.I look forward to the pleasure of welcoming you again to in the near future.Sincerely,Reception Team

8/10 Good

Sukhchaman

Stayed 1 night in Mar 2024
Response from Talha on 12 May,2024
Dear Sukhchaman, Following your recent stay here at the Hyatt Regency London – Albert Embankment, I would like to thank you for taking the time to complete our online survey.It is our philosophy to ensure that we provide our guests with the highest standards of service at all times. I am delighted to know that you enjoyed most aspects of your visit.I look forward to the pleasure of welcoming you again to in the near future.Sincerely,Reception TeamTalha Duty Mnager

10/10 Excellent

Irving Eloy Macias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Talha on 25 Apr,2024
Dear Irving Eloy,Following your recent stay here at the Hyatt Regency London – Albert Embankment, I would like to thank you for taking the time to complete our online survey.It is our philosophy to ensure that we provide our guests with the highest standards of service at all times. I am delighted to know that you enjoyed most aspects of your visit.Many Thanks Reception Team

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Small but with everything we needed for a weekend stay. By the river and almost opposite the House of Commons. Good breakfast and helpful staff
Stayed 1 night in Apr 2024
Response from Talha on 8 Apr,2024
Dear David,Thank you for staying with us.Thank you for your kind words. I am delighted to know that you enjoyed most aspects of your visit.Many thanksReception Team

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect The rates for your laundry services are very high Maybe take a look at that so that it is more convenient for all guest
Stayed 4 nights in Mar 2024
Response from Talha on 8 Apr,2024
Dear Hilda,Thank you for taking the time to share your feedback following your most recent stay with us. I am delighted to read such wonderful comments regarding your time spent with us. Many thanksReception Team

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Over all nice just some communication problems with staff
Stayed 4 nights in Mar 2024
Response from Talha on 25 Apr,2024
Dear Esther,Thank you for completing our online survey following your most recent stay with us.We always use our guests’ feedback in order to improve our services. Please rest assured that your comments will be used towards this direction and will be shared with the team.I do hope to have the opportunity to welcome you back again in future travels and of course please od reach out to me if I can be of any further assistance.Sincerely,Many ThanksReception Team

10/10 Excellent

Elspeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay here as the last leg of a long journey. The cleanliness, location and especially the helpfulness of the staff were very much appreciated!
Stayed 2 nights in Mar 2024
Response from Talha on 19 Mar,2024
Dear Elspeth,Thank you for your feedback. I am delighted to read such wonderful comments regarding your time spent with us. I look forward to the pleasure of welcoming you again to in the near future.Many Thanks Reception Team

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel, such wonderful views of the Thames from our room. Staff was delightful and the breakfast was fantastic. Would love to visit again
Stayed 2 nights in Mar 2024
Response from Talha on 19 Mar,2024
Dear Brandon, Thank you for taking the time to share your feedback following your most recent stay with us. I am delighted to read such wonderful comments regarding your time spent with us. I will of course share your feedback with the entire hotel team and I hope to have the pleasure of welcoming you back in the near future.Many ThanksTalhaReception Team

10/10 Excellent

Tanya

Stayed 2 nights in Mar 2024
Response from Talha on 16 Mar,2024
Dear Tanya, Following your recent stay here at the Hyatt Regency London – Albert Embankment, I would like to thank you for taking the time to complete our online survey.It is our philosophy to ensure that we provide our guests with the highest standards of service at all times. I am delighted to know that you enjoyed most aspects of your visit.I look forward to the pleasure of welcoming you again to in the near future.Many Thanks Reception Team

10/10 Excellent

Shawn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accodamating. Very clean rooms. Great rooftop bar
Stayed 5 nights in Mar 2024
Response from Talha on 13 Mar,2024
Dear Shawn,Thank you for taking the time to share your feedback following your most recent stay with us. I am delighted to read such wonderful comments regarding your time spent with us. Thank you again for your feedback.Many Thanks Reception Team

10/10 Excellent

Zhen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and help fully.
Stayed 2 nights in Feb 2024
Response from Talha on 13 Mar,2024
Thank you very much feedback about our staff.Many Thanks Reception

8/10 Good

Manuel, Bronx

Liked: Staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Mar 2024
Response from Talha on 13 Mar,2024
Thank you feedback your feedback.Many ThanksReception Team

10/10 Excellent

Andy

Liked: Cleanliness, amenities
Great
Response from Talha on 5 Mar,2024
Dear Rodgers,Following your recent stay here at the Hyatt Regency London – Albert Embankment, I would like to thank you for taking the time to complete our online survey.It is our philosophy to ensure that we provide our guests with the highest standards of service at all times. I am delighted to know that you enjoyed most aspects of your visit.I look forward to the pleasure of welcoming you again to in the near future.many thanks Reception team

8/10 Good

Kuran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredibly friendly and the onsite rooftop restaurant was awesome!
Stayed 2 nights in Dec 2023
Response from Talha on 5 Mar,2024
Dear Maan,Thank you for taking the time to share your feedback following your most recent stay with us. I am delighted to read such wonderful comments regarding your time spent with us. I will of course share your feedback with the entire hotel team and I hope to have the pleasure of welcoming you back in the near future.Many Thanks Reception

10/10 Excellent

Debra

Stayed 3 nights in Feb 2024
Response from Talha on 29 Mar,2024
Dear DebraFollowing your recent stay here at the Hyatt Regency London – Albert Embankment, I would like to thank you for taking the time to complete our online survey.It is our philosophy to ensure that we provide our guests with the highest standards of service at all times. I am delighted to know that you enjoyed most aspects of your visit.I look forward to the pleasure of welcoming you again to in the near future.Sincerely,Many ThanksTalhaDuty Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Nothing special about the rooms, or stay in general, however would point out that the hotel doesn't allow food deliveries. I needed to eat in the hotel room due to work, and so ordered room service. Not only was this very expensive (£55 for a starter and main), it also tasted like it had been thrown in a microwave from frozen. If you're not going to allow deliveries, make the menu bigger and more economical.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mila

Liked: Cleanliness, staff & service, property conditions & facilities
Located more or less close to everything, great for walking, nice hotel!
Stayed 6 nights in Jan 2024
Response from Talha on 5 Mar,2024
Dear Mila,Following your recent stay here at the Hyatt Regency London – Albert Embankment, I would like to thank you for taking the time to complete our online survey.It is our philosophy to ensure that we provide our guests with the highest standards of service at all times. I am delighted to know that you enjoyed most aspects of your visit.I look forward to the pleasure of welcoming you again to in the near future.ThanksReception team.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will go back !!!
Response from Talha on 6 Mar,2024
Dear Michelle,Thank you for taking the time to share your feedback following your most recent stay with us. I am delighted to read such wonderful comments regarding your time spent with us. I will of course share your feedback with the entire hotel team and I hope to have the pleasure of welcoming you back in the near future.Many Thanks Reception

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff
Stayed 1 night in Jan 2024
Response from Talha on 6 Mar,2024
Dear Natasha,Thank you for taking the time to share your feedback following your most recent stay with us. I am delighted to read such wonderful comments regarding your time spent with us. I will of course share your feedback with the entire hotel team and I hope to have the pleasure of welcoming you back in the near future.Many Thanks Reception team

10/10 Excellent

Lucinda, Hull

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Talha on 6 Mar,2024
Dear Lucinda,Following your recent stay here at the Hyatt Regency London – Albert Embankment, I would like to thank you for taking the time to complete our online survey.It is our philosophy to ensure that we provide our guests with the highest standards of service at all times. I am delighted to know that you enjoyed most aspects of your visit.I look forward to the pleasure of welcoming you again to in the near future.Many ThanksReception

10/10 Excellent

D'Vaughnia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 6 nights in Jan 2024
Response from Talha on 6 Mar,2024
Dear Davis,Thank you for staying with us.Thank you for your feedback.Many Thanks Reception Team

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what I wanted
I wanted a view of Big Ben and I got it just like their website showed. The room was nice and clean. It was a great trip!
The room
The view from the balcony
Stayed 4 nights in Dec 2023
Response from Talha on 6 Mar,2024
Dear Tracy,Thank you for taking the time to share your feedback following your most recent stay with us. I am delighted to read such wonderful comments regarding your time spent with us. I will of course share your feedback with the entire hotel team and I hope to have the pleasure of welcoming you back in the near future.Thanks ManyReception Team

10/10 Excellent

Sevan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Luke

Stayed 4 nights in Dec 2023

10/10 Excellent

Majlinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Talha on 5 Mar,2024
Dear Majlinda,Following your recent stay here at the Hyatt Regency London – Albert Embankment, I would like to thank you for taking the time to complete our online survey.It is our philosophy to ensure that we provide our guests with the highest standards of service at all times. I am delighted to know that you enjoyed most aspects of your visit.I look forward to the pleasure of welcoming you again to in the near future.Many Thanks Reception

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Heard from several people in London that this property was formerly a Holiday Inn Crowne Plaza. It had a boutique feel, like other Hyatt Regency properties I've stayed at. You will need to walk a bit, or take a taxi to anything touristy. Very quiet neighborhood. I would recommend it as an intimate stay.
Stayed 4 nights in Dec 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Basit on 13 Dec,2023
Thank you for your feedback! We were delighted to welcome you.We do hope you will have an opportunity to visit us again soon when another warm Hyatt welcome will await!Kind regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
London 2023
Everything was amazing at this hotel. The front desk staff were exceptionally friendly.
Stayed 3 nights in Dec 2023
Response from Basit on 13 Dec,2023
Thank you for your wonderful feedback! We were delighted to welcome you.I will ensure your kind comments are shared with the team across the hotel. We do hope you will have an opportunity to visit us again soon when another warm Hyatt welcome will await!Kind regards,

10/10 Excellent

Iuliia

Stayed 4 nights in Dec 2023

10/10 Excellent

Ali

Stayed 5 nights in Nov 2023
Response from Michelle Bokhari on 21 Dec,2023
Dear Ali,Thank you so much for taking time to review our hotel, we do our best to make sure you have an unforgettable experience with us! We hope to welcome you back at Hyatt Albert Embankment!Kind regards,Michelle BokhariDuty Manager

10/10 Excellent

Anthony

Stayed 4 nights in Oct 2023
Response from Sara on 21 Nov,2023
Thank you for staying with us Anthony, we appreciate your feedback.Regards,

10/10 Excellent

Mersida

Liked: Cleanliness, staff & service, property conditions & facilities
Very hard to park
Stayed 2 nights in Nov 2023
Response from Sara on 20 Nov,2023
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Delphine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sara on 13 Nov,2023
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

angus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Nov 2023
Response from Sara on 10 Nov,2023
Thank you Angus for sharing. We appreciate your feedback!

10/10 Excellent

Roy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Nov 2023
Response from Sara on 10 Nov,2023
Thank you Roy for staying with us. We appreciate your feedback.

4/10 Poor

James

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice room but bedding hadn’t been changed.
Bedding had been re-used, was dirty and had hair on the sheets + pillows.
Stayed 1 night in Nov 2023
Response from Sara on 2 Nov,2023
Dear James,Thank you for sharing your feedback.Just to clarify, what do you mean 'bedding had been re-used?'Please accept my deepest apologies for the inconvenience, I will follow up with my Housekeeping Manager to avoid unpleasant situation.Regards,

8/10 Good

Garry O

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: Rooms were modern in decor and technology. Dislike: curb appeal is very attractive. The decor out front needs to be restored. It's old and weather worn and dirty.
Stayed 2 nights in Oct 2023
Response from Sara on 2 Nov,2023
Thank you Garry O for your feedback.Looking forward to welcome you back soon.Regards

8/10 Good

Sharif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Trip to London
The location was excellant; walking distrance from almost all the attraction you want to see and explore in London. Room was clean, the bathroom was good with an excellat shower, and service was good. However, for the trourists going from the USA, the room might feel too small (at least the one we were in); the closet was too small and no drawers in the room to organize your garments if you are visiting for multiple days. There was almost no room to open up your luggage and organize things.
Stayed 8 nights in Oct 2023
Response from Sara on 31 Oct,2023
Thank you Sharif for your feedback.I am glad you enjoyed you stay with us, please be aware that we can offer different size of room and our bedrooms are competitive in the market for London.Sorry if you felt the room you booked was very small.For future booking, please, do not hesitate to contact us , it will be our pleasure to help you select the right bedroom for your needs.Regards,

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view from our private balcony over the Thames River and across to Parliament, Big Ben, and even the London Eye can be seen. Room had high end finishes and within walking distance to all of London's tourist locations.
Stayed 4 nights in Oct 2023
Response from Sara on 30 Oct,2023
Dear Mary,Thank you for your lovely feedback!We are glad to understand you enjoyed you stay with us and we are looking forward to welcome you soon.Best