Reception

Reviews of Malmaison London

4 out of 5
Malmaison London
18-21 Charterhouse Square, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 503 out of 1000 reviews" "
Rating 8 - Good. 325 out of 1000 reviews" "
Rating 6 - Okay. 111 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Simon

Travelled with partner
Very quiet
Stayed 1 night in Apr 2024
Response from mal on 28 Apr,2024
Hello Simon,We thank you for your feedback as it important to us. We look forward to your next visit with us.Kind regards,Malmaison London

10/10 Excellent

Alistair

Liked: Amenities
Convenient for what we planned to do
Stayed 1 night in Apr 2024
Response from Mal on 17 Apr,2024
Hello Alistair,Thank you for your score. It is important to us and are pleased you enjoyed your stay.We look forward to your next visit.Kind regards,Malmaison London

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, friendly staff, great location and a brilliant breakfast!
Stayed 1 night in Apr 2024
Response from Mal on 11 Apr,2024
Hello, Thank you for your score. We look forward to your next visit. Kind regards,Malmaison London

6/10 Okay

Fernando

Stayed 2 nights in Mar 2024
Response from Mal on 3 Apr,2024
Hello Fernando,We thank you for your feedback as it is important to us. If you could let us know the reason for your score, it will help us improve.Kind regards,Malmaison London

10/10 Excellent

Aashdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mal on 5 Apr,2024
Hello Aashdeep,We appreciate your feedback and thank you for your score. We look forward to your next visit with us.Kind regards,Malmaison London

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mal on 5 Apr,2024
Hello Andrew,Thank you for your score and we are pleased you enjoyed your time with us. We look forward to your next visit.Kind regards,Malmaison London

10/10 Excellent

shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Malmaison London on 23 Mar,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Anne

Stayed 2 nights in Mar 2024
Response from Mal on 8 Apr,2024
Hello Anne,Thank you for taking the time to give us your feedback. We appreciate this and will let all the staff know.We look forward to you next visit.Kind regards,Malmaison London

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and breakfast choice. Rooms are a decent size but felt they have crammed to much in so little room around the bed
Stayed 2 nights in Mar 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Was lovely stay.
Stayed 1 night in Mar 2024
Response from Mal on 12 Mar,2024
Hello Kenneth, Thank you for your feedback! We are glad you enjoyed your stay and hope to welcome you back in the future. Kind regards, Malmaison London

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Victor was really helpful and friendly. Even upgraded our room free of charge! Thanks for making our stay more of a treat.
Stayed 1 night in Feb 2024
Response from Mal on 20 Feb,2024
Hello Amy,We thank you for your comments and will pass this on to Victor and are pleased he was such a help to you. We look forward to your next visit.Kind regards,Malmaison London

10/10 Excellent

Maurice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting was excellent, well connected to the underground. The staff where excellent. The room and bathroon were spacious, the bed comfortable with crisp linen.
Stayed 2 nights in Feb 2024
Response from Mal on 19 Feb,2024
Hello Maurice, Thank you for taking the time to leave a feedback! We are glad you enjoyed your stay and hope to see you again. Kind regards, Malmaison London

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm a fan of Malmaison and this on doesn't disappoint. Close to the Elizabeth line so easy to get about London.
Stayed 1 night in Feb 2024
Response from Mal on 17 Feb,2024
Hello Martin,Thank you for your rating. We are glad you enjoyed your stay with us.Kind regards, Malmaison London

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding location. Friendly and efficient staff. Rooms are quirky but comfortable.
Stayed 5 nights in Feb 2024
Response from Mal on 9 Feb,2024
Hello Jeremy,Thank you for the rating and feedback. We are glad you enjoyed your stay with us. Kind regards, Malmaison London

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for location, service and friendly
From check in to check out the service was excellent. The lady on reception was a little stressed as I think it had been a busy morning. We left our bags as we arrived early. We had booked for 2 nights but under separate bookings. On check in the lady was very helpful and for an additional £10 we were able to keep the same room for both nights. The room is one of the best we’ve stayed in at Malmaison as it was in a quiet area and we didn’t hear anything. Breakfast was lovely with a great choice. Look forward to visiting again
Stayed 1 night in Jan 2024
Response from Mal on 8 Feb,2024
Hello Kirsty, Thank you for your rating and taking the time to give a feedback. We are glad you enjoyed your stay with us and found everything to your liking. We look forward to having you stay with us again. Kind regards, Malmaison London

8/10 Good

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting , quiet but short walk to lovely bars and restaurants
Stayed 2 nights in Jan 2024
Response from Mal on 7 Feb,2024
Hello Liz, Thank you for the rating and feedback. We are glad you enjoyed your stay with us. Kind regards, Malmaison London

8/10 Good

Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay.
Stayed 1 night in Jan 2024
Response from Mal on 7 Feb,2024
Hello Jimmy, Thank you for your rating. If you have sometime to give us a feedback we would be able to pass it onto the team. Kind regards, Malmaison London

10/10 Excellent

Emer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price, great location, great stay!
Victor was there to greet us, a pure joy! Friendly, professional and very quick checking us in. The standout for me in the room was the shower. AMAZING! I will be staying again even just for that. The bed was very comfortable and the room had all the amenities you’d want. It was also very quiet which was perfect! The breakfast was lovely. Great choice and thed breakfast was great too. Overall, great price, great location, great stay!
Stayed 1 night in Jan 2024
Response from Mal on 11 Jan,2024
Hello Emer, Thank you for the rating and taking the time to give us a feedback! We are extremely happy to hear that you enjoyed your stay with us and we hope to welcome you again Kind regards,Malmaison London

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Mal on 7 Feb,2024
Hello John, Thank you for your rating. If you have some time to let us know the reason for your rating, we will be able to pass it on to our teamsKind regards, Malmaison London

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good option
Good location near Farringdon station. Spacious rooms by London standards, and a reasonable value for an upscale hotel. Front desk staff seemed inattentive and disinterested but we didn’t require any help.
Stayed 1 night in Dec 2023
Response from Mal on 6 Jan,2024
Hello, Thank you for your feedback! We are glad you enjoyed your stay and apologize for the front desk staff. It will be taken up with our senior management. Thank you, Malmaison London

6/10 Okay

Jolie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overrated
Stayed 1 night in Dec 2023
Response from Mal on 6 Jan,2024
Hi Jolie,We are sorry to hear that. If you have some time to let us know what it was specifically so we can pass this on to our teams, it would be greatly appreciated. Kind regards, Malmaison London

6/10 Okay

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel/Sloppy lazy welcome!
Nice hotel clean comfy & well designed! Adrienne was polite & professional only issue sloppy lazy welcome from lady at front desk! Hotel stay was fine but treated much better @ other hotels! Fix your front of desk staff!
Stayed 1 night in Dec 2023
Response from Mal on 6 Jan,2024
Hello Patricia, We are glad you enjoyed our hotel and apologize for the front desk staff. This will be passed onto to our senior management team. Kind regards, Malmaison London

10/10 Excellent

Derek

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mal on 1 Jan,2024
Hello Peter, Thank you for your rating! We are happy you enjoyed your stay. If you have some time to let us know anything specific that we can pass on to our teams, it will be greatly appreciated.Kind regards,Malmaison London

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an enjoyable experience as it always seems to be. My preference if I am staying in town
Stayed 1 night in Dec 2023
Response from Mal on 1 Jan,2024
Hello Martin, Thank you for your feedback! We would love to see you again and are glad you enjoyed your stay.Kind regards,Malmaison London

2/10 Terrible

rita

Stayed 1 night in Dec 2023
Response from Mal on 11 Jan,2024
Hi Rita,We are sorry that you did not enjoy your stay with us. If you have some time to let us know the reason for your rating, we will be able to pass it on to our teams. Kind regards,Malmaison London

6/10 Okay

D G J

Liked: Property conditions & facilities
Disliked: Room comfort
Disappointed!
It was good but very disappointed that the hotel did not offer us a couple of free drinks after proposing to my girlfriend where other hotels would offer a couple of free glasses of champagne! Put me off going back!
Stayed 2 nights in Dec 2023
Response from Malmaison London on 17 Dec,2023
Hello Mr Murphy,Firstly, I would like to congratulate you on your proposal. However, I am sorry to hear that you may had negative experience during your stay with us.After reviewing the notes and message on your reservation, I was unable to find any indications about this special event you mentioned. At Malmaison our goal us to make every guest's stay special. If we had been aware of the proposal, we would have been delighted to provide complimentary drinks and other amenities to make your experience more memorable.If you choose to stay with us again, please let us know in advance so that we can make arrangements to ensure that your stay is unforgettable. As a gesture of goodwill, we would like to offer you two complimentary drinks. You can inform us of your next stay by sending messages through Expedia or by giving us a call.I hope that everything else with the room and stay was satisfactory. Malmaison London wishes you a Merry Christmas and Happy Holidays.Best regards,Malmaison London wish you a Merry Christmas and happy holidays.Best wishes,

6/10 Okay

Jill

Liked: Cleanliness
Friendly and helpful reception staff. Bed and pillows very uncomfortable. The snack I had as room service was appaling.
Stayed 1 night in Dec 2023
Response from Mal on 1 Jan,2024
Hello Jill, Thank you for your feedback. We are pleased to hear that our reception staff left a positive impression. However, we are truly sorry to hear that the pillows and bed were uncomfortable and wish we were informed about this during your stay as our team would have been happy to assist. Kind regards, Malmaison London

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mal on 1 Jan,2024
HelloThank you for your rating! If there is anything specific that we can get feedback on, that would be greatly appreciated. Kind regards,Malmaison London

10/10 Excellent

peter

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mal on 5 Dec,2023
Hello Peter, Thank you for your rating! We are happy you enjoyed your stay. If you have some time to let us know anything specific that we can pass on to our teams, it will be greatly appreciated.Kind regards,Malmaison London

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
As above
Stayed 2 nights in Nov 2023
Response from Mal on 28 Nov,2023
Hello Raymond,We thank you for your rating. If there was anything specific you enjoyed with us, please let us know so we can pass this on to our teams.Kind regards,Malmaison London

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly staff at check-in / out. All good.
Stayed 2 nights in Nov 2023
Response from Mal on 28 Nov,2023
Dear Chris, thank you for taking the time to rate your stay with us. We are glad you enjoyed your stay and we look forward to seeing you again soon.Kind regards,Malmaison London

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mal on 1 Jan,2024
Hi Sean, Thank you for your feedback! We would appreciate it if you could let us know anything specific.Kind regards,Malmaison London

6/10 Okay

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy
We asked for a quieter room as when we stayed last time we was in a room in the front of the hotel and very noisy due to the bars down the road. Our room was actually at the front again and closer to the bars so again very noisy.
Stayed 2 nights in Nov 2023
Response from mal on 21 Nov,2023
Hello, We are sorry that this has happened. We will look into why and let our senior management know for review. We do have double glazing on our windows to reduce the noise that we have but appreciate your feedback.Kind regards,Malmaison London

6/10 Okay

Adam

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from mal on 21 Nov,2023
Hello Adam,We appreciate your feedback. If you can let us know the reasons of your score it will be greatly appreciated. This will help us improve anything that was not to your liking.Kind regards,Malmaison London

10/10 Excellent

Isaac

Stayed 1 night in Nov 2023
Response from Mal on 1 Jan,2024
Hello Isaac,Thank you for your rating! We are glad you enjoyed your stay with us. If there is anything specific that we can get feedback on, that would be greatly appreciated. Kind regards,Malmaison London

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice , parking easy if your get in the square early. Rooms a lot smaller than they appear in photos - even delicate club rooms.
Stayed 1 night in Nov 2023
Response from Mal on 13 Nov,2023
Hello Andrew, Thank you for your review. We will pass your feedback to the senior management. We are glad you enjoyed your stay.Kind Regards, Malmaison London

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mal on 11 Nov,2023
Hello Vanessa,We are so pleased you enjoyed your stay and appreciate the score. If you have some time to let us know anything specific that we can pass on to our teams, it will be greatly appreciated.Kind regards,Malmaison London

10/10 Excellent

Mark

Stayed 1 night in Nov 2023
Response from Mal on 11 Nov,2023
Hello Mark,Thank you for your score. We are pleased you enjoyed. If there was anything specific that we can pass on to our teams, please let us know.Kind regards,Malmaison London

6/10 Okay

Hilary

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from mal on 7 Nov,2023
Hello Hilary, We thank you for your feedback. Could you please let us know in more detail of your score, which we can then pass onto the senior management team.

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from mal on 31 Oct,2023
Hello Paul,We would really appreciate your feed back on the score you gave us to improve and pass back to our teams as well. Kind regards,Malmaison London

2/10 Terrible

Steve

Stayed 1 night in Oct 2023
Response from Mal on 13 Nov,2023
Hello Steve, we are sorry you did not enjoy your stay.We are always open to feedback should you stay with us again to make your stay more enjoyable. Kind regards,Malmaison London

10/10 Excellent

Sharon

Stayed 3 nights in Oct 2023
Response from Marie on 27 Oct,2023
Dear Sharon,Thank you for taking the time to rate your stay with us.I am delighted to read that you have enjoyed your stay with us.We look forward to seeing you again soon.Kind regards,

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for the event I was at.
Stayed 2 nights in Sep 2023
Response from mal on 14 Oct,2023
Hello Charlotte,Thank you for score. If there was anything particular that you enjoyed or that made your stay, we would love to hear about and pass it on to our team. We look forward to your next visit.Kind regards,Malmaison London

2/10 Terrible

Michelle

Stayed 1 night in Sep 2023
Response from mal on 8 Oct,2023
Hello Michelle,We would like to hear why you gave us this score in order to improve. If you can let us know in detail, this would be very helpful. Without knowing the issues, we are unable to change anything that you thought may need attention.Kind regards,Malmaison London

10/10 Excellent

Claire

Stayed 1 night in Sep 2023
Response from mal on 19 Sept,2023
Hello Claire,We thank you for your score. If there was anything specific you enjoyed with us, please let us know so we can pass this comments on to our teams.Kind regards,Malmaison London

10/10 Excellent

Steven

Stayed 1 night in Sep 2023
Response from mal on 8 Oct,2023
Hello Steven,Thank you for your score. If you could let us know the reasons so we can pass this on to our team, it will be greatly appreciated. We look forward to your next visit.Kind regards,Malmaison London

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Sep 2023
Response from Sophie on 11 Sept,2023
Hi Chris,Thank you so much for your great feedback, we are so glad that you had such a positive experience at our hotel.We hope that next time you are looking for a getaway, you will consider coming to stay with us again.Team Malmaison London

10/10 Excellent

Manuel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and very helpful!
Stayed 1 night in Sep 2023
Response from Sophie on 11 Sept,2023
Hi Manuel,Thank you so much for your positive feedback, our staff work hard to create a welcoming and helpful environment for our guests.We will pass on your kind words, we hope you will come and stay with us again soon.Team Malmaison London

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in a quiet area overlooking a very pretty park. The service was excellent. Check in was by the lovely Victor who was very friendly & upgraded our room & gave us complimentary prosecco vouchers to use at the bar as we were celebrating a special anniversary. We had a wonderful stay & would definitely stay again.
Stayed 1 night in Aug 2023
Response from mal on 4 Sept,2023
Hello Brenda,We are so pleased you enjoyed your stay. We will be passing this on to all our teams, especially Victor. We do look forward to your next visit.Kind regards,Malmaison London