Reception

Reviews of Native Bankside

4 out of 5
Native Bankside
1 and 2 Bear Gardens, London, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 679 out of 874 reviews" "
Rating 8 - Good. 155 out of 874 reviews" "
Rating 6 - Okay. 26 out of 874 reviews" "
Rating 4 - Poor. 11 out of 874 reviews" "
Rating 2 - Terrible. 3 out of 874 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Second visit, great location
Stayed 3 nights in May 2024
Response from Native on 15 May,2024
Hi Janice thank you so much for taking the time to share your feedback about your second visit with us! We're thrilled to hear that you enjoyed our great location and that it made a positive impact on your experience. We're constantly working to improve and exceed our guests' expectations, and feedback like yours helps us do just that. We hope to welcome you back again soon!Kind Regards Native Bankside

10/10 Excellent

Bryce

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Excellent location. Great walkability right on the Thames. They absolutely do not answer the phone and they don’t come clean your room or even empty the trash. But the full kitchen and two bathrooms is a huge perk.
Stayed 4 nights in Apr 2024
Response from Native on 6 May,2024
Hi Bryce Thank you for your feedback and for highlighting the excellent location and great walkability of our property. We apologise for any inconvenience caused by the lack of responsiveness to phone calls and room cleaning services. We will address this issue with our team to ensure improvements are made. We are glad to hear that you found the full kitchen and two bathrooms to be a huge perk during your stay. We hope to welcome you back in the future and provide you with a better experience. Thank you again for your review.Kind Regards Native Bankside

10/10 Excellent

Taylor

Liked: Cleanliness, property conditions & facilities
We loved the layout, kitchen ammenities, washer/dryer. Very clean and modern! Just perfect for what we needed!
Stayed 3 nights in Apr 2024
Response from native on 3 May,2024
Dear Guest.Thank you so much for your kind words! We are thrilled to hear that you enjoyed the layout, kitchen amenities, and washer/dryer in our rental property. We take great pride in providing a clean and modern space for our guests, and we are so glad it was a perfect fit for your needs. We hope to host you again in the future!Kind RegardsNative Bankside Team

6/10 Okay

ian

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This property is in an amazing location. Borough Market and loads of great restaurants are steps away. The hotel staff is there to check you in and nothing more. It feels more like a building concierge than a front desk. We had a studio and while the room was small, it was nice to have a small kitchen. The bathroom is tiny with nowhere to put your shaving kits and a bad shower. The worst part about this property was the constant slamming of hotel room doors. Day and night. You can handle for a night, but it gets to be unbearable. Poor design and inconsiderate travellers.
Stayed 5 nights in Apr 2024
Response from Native on 24 Apr,2024
Hi Ian Thank you for taking the time to review our property. We are pleased to hear that you enjoyed our amazing location near Borough Market and the variety of great restaurants nearby. We appreciate your feedback regarding our staff and the room amenities.We apologise for any inconvenience you experienced with the size of the room and bathroom. Regarding the noise from slamming doors, we apologise for any disturbance this may have caused during your stay. We will address this issue with our staff to ensure that all guests are considerate of their fellow travellers.Thank you again for your review and we hope to have the opportunity to welcome you back in the future.Kind Regards Native Bankside

10/10 Excellent

bruce

Liked: Cleanliness, amenities, property conditions & facilities
Great location right on the jubilee walk ( ok, 100 feet walk). Grocery stores near by, short walk to underground and trains. Next to the Tate Modern. Lots of restaurants nearby. In short, a little gem.
Stayed 5 nights in Apr 2024
Response from Native on 23 Apr,2024
Hi BruceThank you for the fantastic review! We are thrilled to hear that you enjoyed our convenient location and proximity to various amenities. We take pride in being a little gem in the bustling city, and we are glad that you had a positive experience staying with us. We hope to welcome you back in the future!Kind Regards Native Bankside

8/10 Good

Jason, New York

Travelled with partner
Liked: Cleanliness, property conditions & facilities
For the price, I really don't think this can be beat. If you don't need daily house keeping and all the amenities of a big brand name hotel, you will not be disappointed. Then apart-hotel was clean, newly renovated, and comfortable. It's missing some basic things like towel hooks and an appropriate outlet in the bathroom, but those are minor details. We also had to ask for extra toilet paper, towels, and paper towels (for the mini kitchen) because they don't stock those items well, but that wasn't a big deal.
Stayed 4 nights in Apr 2024
Response from Native on 22 Apr,2024
Hi Jason Thank you for taking the time to leave a review! We are glad to hear that you enjoyed your stay at our apart-hotel and found it clean, newly renovated, and comfortable. We appreciate your feedback about the minor details such as towel hooks and bathroom outlets, and we will definitely take that into consideration for future improvements. We apologise for any inconvenience regarding the stocking of extra items like toilet paper, towels, and paper towels as they are refilled on request. We hope to welcome you back again soon!Kind RegardsNative Bankside

10/10 Excellent

Fiona

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Native on 22 Apr,2024
Hi Fiona Thank you so much for your 5-star review! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.Kind RegardsNative Bankside

10/10 Excellent

Dan

Stayed 2 nights in Apr 2024
Response from Native on 6 May,2024
Hi Dan Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with us. we look forward to welcoming you back soon. Kind Regards Native Bankside

10/10 Excellent

Oliver

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel in a fantastic location, 2 minutes from the river boat, walking distance to London Bridge and Borough Market. Loved our stay there!
Stayed 4 nights in Feb 2024
Response from Native on 15 Apr,2024
Hi Oliver Thank you for taking the time to review our hotel! We are thrilled to hear that you enjoyed your stay and found our location to be convenient. We strive to provide excellent service and are glad to hear that we met your expectations. We hope to welcome you back again soon!Kind Regards Native Bankside

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Native on 16 Apr,2024
Hi Paul Thank you so much for the positive review! We are thrilled to hear that you had a great experience with us. We appreciate your feedback and look forward to serving you again in the future.Kind Regards Native Bankside

10/10 Excellent

Amelia

Liked: Cleanliness, amenities, property conditions & facilities
It felt very quiet and private, such a great little street but so close to so much! The closest transport was the river taxi but we got picked up by taxis from the address no problem, and just a short walk to the underground, buses etc. There's two eating options just at the end of the street and plenty more close by. The hotel/apartment has everything you'll need, including a full size washing machine and fridge, and even a cooker/microwave and dishwasher. Really well designed. I kept thinking we'd just got really lucky but I can't recommend this hidden gem highly enough!
Stayed 2 nights in Mar 2024
Response from native on 2 Apr,2024
Hi Amelia Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay with us and found our location to be convenient. We are glad that you found our property well-equipped and comfortable. We take pride in providing a cozy and quiet retreat for our guests. We appreciate your recommendation and hope to welcome you back in the future. Thank you for choosing to stay with us!Kind Regards Native Bankside

10/10 Excellent

Janelise

Liked: Cleanliness, amenities, property conditions & facilities
I BOOKED THIS HOTEL AFTER A LOT OF RESEARCH FOR MY VACATION. IT WAS EVERYTHING I WAS LOOKING FOR, A QUIET PLACE THAT FELT LIKE HOME AND SURROUNDED BY PLACES TO EAT, TRANSPORTATION AND NOT TO BUSY. I FELT LIKE I WAS IN A PLACE WHERE THERE WAS A LOT GOING AROUND BUT NOT AS BUSY AS OTHER TURISTIC PLACES IN LONDON AS PICCADILY. YOU HAVE BOROUGH MARKET IN A 5 TO 7 MINUTES WALK, THE TOWER BRIDGE TUBE STATION LIKE 9 MINUTES WALK. YOU CAN GET TO THE HOTEL FROM THE AIRPORT THROUGH THE TUBE VERY EASILY. THE BED WAS COMFORTABLE AND THE BATHROOM HAD A BIG BATHTUB. THE KITCHEN HAD THE ESSENTIALS TO HAVE A QUICK BREAKFAST OR DINNER IF YOU DON'T WANT TO GO OUT. ITS NEAR BY BOROUGH MARKET, ST. PAULS CATHEDRAL, TOWER BRIDGE, SHAKESPEARE THEATER, TATEM MUSEUM, AND MUCH MORE. THE PERSONNEL WAS VERY NICE AND APPROACHABLE. WILL RECOMMEND.
Stayed 5 nights in Mar 2024
Response from native on 1 Apr,2024
Hi Janelise Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your stay with us and that our hotel met all of your expectations. We strive to provide a quiet and comfortable atmosphere for our guests, and we are delighted to hear that you felt at home during your vacation.We are glad to hear that you found our location convenient and close to many popular attractions in London. It's great to know that you were able to easily access transportation and that our staff was helpful and friendly during your stay.We appreciate your recommendation and we hope to welcome you back again in the future. Thank you for choosing our hotel for your vacation!Kind Regards Native Bankside

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely LOVED staying at Native Bankside- the room was spacious & beautifully designed. We stayed in an apartment room which had so many small thoughtful touches from laundry soap to a glass water bottle to use. Staff was lovely & the location was perfect for exploring. Would definitely stay there again!
Stayed 3 nights in Mar 2024
Response from native on 1 Apr,2024
Hi Margaret Thank you so much for your fantastic review! We are delighted to hear that you absolutely loved your stay at Native Bankside. It's wonderful to know that you enjoyed the spacious and beautifully designed apartment room, as well as the thoughtful touches like laundry soap and a glass water bottle. We strive to make our guests feel at home and we are glad that you appreciated these details.We are thrilled to hear that our staff was lovely and that the location was perfect for exploring the area. It's great to know that you would definitely stay with us again - we would love to welcome you back!Thank you for choosing Native Bankside for your stay and for taking the time to share your wonderful feedback. We look forward to welcoming you again in the future!Kind Regards Native Bankside

8/10 Good

Colin

Stayed 3 nights in Mar 2024
Response from Native on 18 Apr,2024
Hi Colin Thank you for your review and feedback! We appreciate your positive rating. We hope to see you again soon!kind Regards Native Bankside

10/10 Excellent

Alyce

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The aparthotel have lovely big rooms and well equipped for stays in London . We ordered dinner to the hotel and it was lovely to sit down and eat in our own space with our little girl instead of having to go out for dinner and sit in a restaurant with a toddler
Stayed 1 night in Mar 2024
Response from Native on 27 Mar,2024
Hi Alyce.Thank you for your positive review. We are happy to hear that you enjoyed your stay at our aparthotel and found our rooms to be spacious and well-equipped. We are also glad that you were able to enjoy a peaceful dinner in the comfort of your own space with your little girl. We hope to welcome you back in the future! Kind Regards Native Bankside

10/10 Excellent

Changsheng

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The condo unit is spacious,looks modern and clean, industrial style, love it! Location is great, right besides the Thames river south bank. 15 minutes walk to the Tower Bridge and other nearby attractions. Lots of choices of restaurants nearby. 10 minutes walk to London Bridge station and M&S supermarket. Highly recommended.
Stayed 4 nights in Mar 2024
Response from Native on 27 Mar,2024
Hi Changsheng Thank you for your positive feedback and for highly recommending our condo unit. We are glad that you enjoyed the spacious, modern, and clean industrial style of our unit, as well as its great location near the Thames river and various attractions and amenities. We hope to welcome you back soon.Kind Regards Native Bankside

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Native on 26 Mar,2024
Hi Peter Thank you for your feedback on our location. We are delighted to hear that you found it great. We strive to provide a convenient and accessible location for all our customers, and we are glad that it met your expectations.we look forward to welcoming you back soon Kind Regards Native Bankside

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, amenities
Fabulous location. Lovely apartments. Friendly staff
Stayed 7 nights in Mar 2024
Response from Native on 18 Mar,2024
Hi Susan Thank you for your positive review! We are thrilled to hear that you enjoyed our fabulous location, lovely apartments, and friendly staff. We strive to provide a welcoming and comfortable experience for all of our guests. We hope to welcome you back again in the future!Kind RegardsNative Bankside

10/10 Excellent

Ferit

Liked: Cleanliness, amenities, property conditions & facilities
Nice location, clean property. The only issue is the checkout time which is 10:00 am, too early. Also the appliances make buzzing noise at night which was a bit too loud. Otherwise a very nice stay.
Stayed 1 night in Mar 2024
Response from Native on 12 Mar,2024
Hi Ferit Thank you for taking the time to leave a review. We are glad to hear that you enjoyed the location and found the property to be clean. We apologise for any inconvenience caused by the early checkout time and the buzzing noise from the appliances. We will address these issues to ensure a more comfortable stay for future guests. We hope to welcome you back again in the future. Thank you for your feedback.Kind Regards Native Bankside

8/10 Good

Dawn

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are advertised as “sound proofed”, but neighbor noise, early morning trash pickup, and nearby construction were all problematic during my three-day stay. The room was nice, though, and the staff was friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Native on 8 Mar,2024
Hi Dawn Thank you for taking the time to provide feedback on your recent stay. We apologise for any inconvenience caused by noise disturbances during your visit. We strive to create a peaceful environment for all of our guests and will work to address the issues you mentioned. We are glad to hear that you found the room comfortable and that our staff provided friendly and helpful service. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable experience. Thank you for choosing to stay with us.Kind Regards Native Bankside

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent! We really enjoyed the location and the ability to spread out.
Stayed 3 nights in Mar 2024
Response from Native on 6 Mar,2024
Hi Ann Thank you for your kind words! We are thrilled to hear that you enjoyed the location and space at our property. We hope to welcome you back again in the future.Kind Regards Native Bankside

10/10 Excellent

Matt

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Clean and simple. Fantastic lighting and good bathroom. Mattress was a little too hard. All round great hotel.
Stayed 2 nights in Feb 2024
Response from Native on 4 Mar,2024
Hi Matt Thank you for your review. We are pleased to hear that you enjoyed our great location, clean and simple accommodations, fantastic lighting, and good bathroom. We apologise for any discomfort you experienced with the mattress and will take your feedback into consideration for future improvements. We are glad you had an overall great stay with us and hope to welcome you back again in the future. Thank you for choosing our hotel.Kind Regards Native Bankside

6/10 Okay

sara

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Native on 4 Mar,2024
Hi SaraThank you for the review. We hope you had a great stay at Native Bankside and we look forward to welcoming you back soon. Kind Regards Native Bankside

10/10 Excellent

Alessia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Clean & newly renovated room. Helpful and polite staff. Very safe area. Close to multiple Underground stations (London Bridge, Mansion House, Bankside). Well situated for Borough Market visits, walks along the Thames, Tate Modern, The Globe and more. Would stay here again in a heartbeat.
Stayed 4 nights in Feb 2024
Response from Native on 28 Feb,2024
Hi Alessia Thank you so much for your glowing review! We are thrilled to hear that you had an excellent stay and enjoyed our clean and newly renovated rooms. Our staff always strives to be helpful and polite, and we are pleased to hear that you felt safe in our area. It's great to know that our location near multiple Underground stations made it easy for you to explore all that London has to offer. We would love to welcome you back for another stay in the future. Thank you again for choosing to stay with us!Kind Regards Native Bankside

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay in an excellent location! Will continue to return here when I am in London.
Stayed 3 nights in Feb 2024
Response from Native on 27 Feb,2024
Hi Jordan Thank you for your kind words! We are thrilled to hear that you had an excellent stay with us. We look forward to welcoming you back on your next visit to London.Kind Regards Native Bankside

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Another great stay. Helpful staff and very quiet rooms. And I think the most comfortable beds I have experienced in a hotel. For not much more than the price of a hotel room (if you catch the offer prices) in the centre of London it's a no - brainer to stay here as the quality and location are superb even notwithstanding the additional kitchen facilities you would get by staying here
Stayed 2 nights in Dec 2023
Response from Native on 23 Feb,2024
Hi Michael Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay with us again. Our staff works hard to provide excellent service and we are glad to hear that they were helpful during your visit. We take pride in our quiet and comfortable rooms, and we are happy to hear that you found our beds to be the best you have experienced in a hotel. We strive to offer great value for our guests and we are delighted that you found our hotel to be a no-brainer choice for your stay in London. We hope to welcome you back again soon!Kind Regards Native Bankside

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Extremely clean. Lots of construction around the area but thats not the fault of the property.
Stayed 1 night in Feb 2024
Response from Native on 19 Feb,2024
Hi Charles Thank you for your positive review! We are glad to hear that you found our property beautiful and extremely clean. We apologize for any inconvenience caused by the construction in the area but we appreciate your understanding and hope to welcome you back again soon.Kind Regards Native Bankside

8/10 Good

Peter

Stayed 1 night in Feb 2024
Response from Native on 21 Mar,2024
Hi Peter Thank you for the positive review and for taking the time to share your experience! We strive to provide excellent service and are pleased to hear that you enjoyed your visit.we look forward to welcoming you back soon. Kind Regards Native Bankside

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Native on 15 Feb,2024
Hi Thank you so much for your kind words! We are thrilled to hear that you had a great stay with us. We greatly appreciate your feedback and hope to welcome you back again in the futureKind Regards Native Bankside

10/10 Excellent

Ainsley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property right in Southbank - close to all sorts of great restaurants and bars. The property was spacious and nice and modern and well equipped. Would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Native on 15 Feb,2024
Hi Ainsley Thank you for your kind review! We're glad to hear you enjoyed your stay at our property in Southbank. We strive to provide a modern and well-equipped space for our guests, and we're thrilled that you found it spacious and to your liking. We look forward to welcoming you back on your next visit to the area. Kind Regards Native Bankside

10/10 Excellent

hewitt

Liked: Cleanliness, room comfort
Fab hotel, Great Service, Will be Back Again 5*
Fantastic Hotel, we stayed here for a little trip to London (2night stay) for my 40th Birthday, so spent a little more than normal and it was well worth it, Fab room with mini kitchen, on arrival there was a little note and some chocolates for my birthday and towel swans on the bed, the bathroom was great size and the bed was super comfy, it was hard to get up and moving to see the sights of the big city. Just a short walk and you are at the tube station to get your adventure going. Will stay here again for our next trip,
Stayed 2 nights in Feb 2024
Response from Native on 13 Feb,2024
Hi Hewitt Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your stay with us for your 40th birthday trip to London. It was our pleasure to provide you with a special birthday treat and we are delighted that you appreciated the little touches like the towel swans and chocolates. We are glad to hear that you found the room comfortable and well-equipped, and that our location near the tube station made it easy for you to explore the city. We can't wait to welcome you back for your next trip to London!Kind Regards Native Bankside

10/10 Excellent

Pru

Stayed 1 night in Feb 2024
Response from Native on 21 Mar,2024
Hi Pru Thank you for the positive review and for taking the time to share your experience! We strive to provide excellent service and are pleased to hear that you enjoyed your visit.we look forward to welcoming you back soon. Kind Regards Native Bankside

10/10 Excellent

Ricardo

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Awesome vibe and decor
Stayed 2 nights in Feb 2024
Response from Native on 8 Feb,2024
Hi Ricardo Thank you so much for your kind words! We're thrilled to hear that you enjoyed our vibe and decor. We put a lot of effort into creating a welcoming and stylish atmosphere, so it's great to know that it was appreciated. We hope to see you again soon!Kind Regards Native Bankside

10/10 Excellent

Nadine, Brooklyn

Liked: Cleanliness, amenities, property conditions & facilities
Pictured as advertised. Helpful staff. Lotsa amenities. It would've been great if the room had a phone to communicate with the front desk as not everyone had a UK# to make local calls.
Stayed 8 nights in Jan 2024
Response from Native on 6 Feb,2024
Hi Nadine Thank you for taking the time to leave a review! We are glad to hear that you found our property to be as advertised and that our staff was helpful during your stay. We appreciate your feedback about the lack of a phone in the room and will take this into consideration for future improvements. We apologise for any inconvenience this may have caused and hope to welcome you back again in the future. Thank you for choosing to stay with us.Kind regards Native Bankside

8/10 Good

Nikhil

Liked: Cleanliness, room comfort
Lovely Apartment in a great location
Location is excellent. Just seconds from Bankside and close to buses, tube and water taxi. Walking path all the way to the Houses of Parliament. Size of one bed apartment - just right Reception - attentive and helpful The self help breakfast a lovely touch We loved our stay here and will definitely come back to stay. Only small downsides were the maintenance team who did not fix the extractor in the bathroom and no manuals for any of the appliances that made the 5* into a 4*
Glorious winter morning view form bedroom window
Full mooon on a clear pre dawn sky
view across the millenium bridge
Stayed 7 nights in Jan 2024
Response from Native on 5 Feb,2024
Hi Nikhil Thank you so much for your kind words and feedback on your recent stay with us. We are delighted to hear that you loved our location, attentive reception staff, and the self-help breakfast option.We apologise for any inconvenience caused by the maintenance team not fixing the extractor in the bathroom and the lack of appliance manuals. We will make sure to address these issues promptly to ensure a seamless experience for our future guests.We appreciate your valuable feedback and look forward to welcoming you back for another stay in the future. Thank you for choosing to stay with us.Kind Regards Native Bankside

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Clean, convenient, facilities good but my bedroom had no windows (just two small skylights) which I didn’t like at all. Maybe not an issue for others but not what I expected.
Stayed 12 nights in Jan 2024
Response from Native on 2 Feb,2024
Hi Thank you for taking the time to share your feedback with us. We are glad to hear that you found our facilities clean and convenient during your stay. However, we deeply apologise that your bedroom did not meet your expectations due to the absence of windows, but rather having two small skylights.Once again, thank you for your review, and we hope to have the opportunity to provide you with a better experience in the future.Kind Regards Native Bankside

10/10 Excellent

Sonja, Haymarket

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and spacious.
Stayed 3 nights in Jan 2024
Response from Native on 30 Jan,2024
Hi Sonja Thank you for your positive feedback! We are delighted to hear that you found our room clean and spacious. We strive to provide our guests with a comfortable and enjoyable experience, and your words greatly encourage us. We look forward to welcoming you back!Kind Regards Native Bankside

8/10 Good

Claire

Stayed 1 night in Jan 2024
Response from Native on 21 Mar,2024
Hi Claire Thank you for the positive review and for taking the time to share your experience! We strive to provide excellent service and are pleased to hear that you enjoyed your visit.we look forward to welcoming you back soon. Kind Regards Native Bankside

10/10 Excellent

Jakveer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was fantastic and we thoroughly enjoyed our stay.
Stayed 2 nights in Jan 2024
Response from Native on 26 Jan,2024
Hi Jakveer Thank you so much for your glowing review! We are thrilled to hear that you found our property to be fantastic and that you thoroughly enjoyed your stay. It means a lot to us that our efforts to create a memorable experience were successful. We hope to have the pleasure of welcoming you back in the future.Kind Regards Native Bankside

10/10 Excellent

lindsey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a really lovely stay here. Room (premium studio) was great and fitted out well. Would stay here again
Stayed 2 nights in Jan 2024
Response from Native on 26 Jan,2024
Hi Lindsey Thank you so much for your kind words! We're thrilled to hear that you had a lovely stay with us and that you found the premium studio to be great with its well-fitted amenities. We really appreciate your feedback and we sincerely hope to welcome you back again in the future.Kind Regards Native Bankside

8/10 Good

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed my stay. Great room, perfect area! My one complaint is the bed and pillows. While it was nice to have a king size bed, it was very very hard and the pillows were not comfortable. Also there is construction noises that begin very early so bring earplugs.
Stayed 7 nights in Jan 2024
Response from Native on 24 Jan,2024
Hi Jeffrey Thank you so much for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay overall and appreciated our great rooms and perfect location. However, we apologise for any inconvenience caused by the bed and pillows not meeting your expectations. We understand that comfort is crucial, and we will certainly take note of your comments and review the bedding options for future improvements.Additionally, we're sorry for the disturbance caused by the nearby construction noise. Should you choose to stay with us again, please do not hesitate to reach out to our front desk staff who will be more than happy to assist you with providing earplugs or even arranging a more peaceful room location.We genuinely appreciate your valuable input and are committed to continually enhancing our guests' experiences. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Kind Regards Native Bankside

10/10 Excellent

Jasmin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Native on 22 Jan,2024
Hi Jasmin Thank you so much for your positive review! We greatly appreciate your feedback and are thrilled that you had such a great experience with us. It's wonderful to hear that we could meet your expectations. We look forward to serving you again in the future!Kind Regards Native Bankside

8/10 Good

Lee

Stayed 4 nights in Jan 2024
Response from Native on 22 Jan,2024
Hi Lee Thank you so much for your positive review! We greatly appreciate your feedback and are thrilled that you had such a great experience with us. It's wonderful to hear that we could meet your expectations. We look forward to serving you again in the future!Kind Regards Native Bankside

10/10 Excellent

Jonathan

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Native on 19 Jan,2024
Hi Jonathan Thank you so much for the 10 out of 10 review! Your feedback means the world to us and we greatly appreciate your support. We are thrilled to hear that you had such a positive experience during your stay. Once again, thank you for your kind words!Kind Regards Native Bankside

4/10 Poor

Stella

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Jan 2024
Response from Native on 19 Jan,2024
Hi StellaThank you for taking the time to provide your feedback. We appreciate your honest opinion and value the input of our guests. We strive to continuously improve our services, so if there is anything specific you would like us to address or any suggestions you have, please let us know. We hope to have another opportunity to better ensure you have a great stay with us in the future.Kind Regards Native Bankside

4/10 Poor

Callum

Liked: Property conditions & facilities
Disliked: Cleanliness
I booked a room for the evening as a Christmas gift for my son and his partner as they had a 21st birthday to attend in London. Unfortunately, when my son returned home the following day, he showed me pictures of a badly stained headboard which could only be described as body fluid. I have to say that I was very disappointed at the lack of cleanliness as this was supposed to be a special evening for them
Stayed 1 night in Jan 2024
Response from Native on 11 Jan,2024
Hi Callum Thank you for bringing your concerns to our attention regarding your recent stay with us. We sincerely apologise for the disappointing experience your son and his partner had during their special evening.Maintaining a high level of cleanliness is of utmost importance to us, and we are truly sorry that we fell short on this occasion. We take these matters very seriously and have addressed the issue with our housekeeping team to ensure this does not happen again in the future. We have conducted a full investigation with the housekeeping supervisor and can confirm it was not bodily fluid on the headboard but just general wear and tear. Once again, we apologise for any inconvenience caused and appreciate your understanding.We look forward to welcoming you all back in the future Kind Regards Native Bankside

8/10 Good

Kerrie

Liked: Cleanliness
Not our favourite hotel.
We have mixed feelings about this accommodation. On a positive note, they provided a bottle of wine and treats for my husband’s birthday. The location is in a quiet street with lots of great places to eat nearby. The washing machine/dryer is a great addition. On a negative note, the reception staff seemed more interested in chatting among themselves than welcoming guests. The room isn’t serviced during your stay, so you need to ask for basics like toilet paper and tea bags. The pillows are very uncomfortable and the room seemed very small and I am not sure it is the type of room we paid for. It is a long walk to the nearest tube stations. If you need to stay in this particular area it may be a good option, but we wouldn’t choose this hotel again.
Stayed 3 nights in Jan 2024
Response from Native on 9 Jan,2024
Hi Kerrie Thank you for taking the time to provide feedback on your stay. We appreciate both your positive comments and the areas where we fell short of your expectations.We are thrilled to hear that you enjoyed the thoughtful gesture of providing a bottle of wine and treats for your husband's birthday. It is also great to know that you appreciated the location, with its quiet surroundings and proximity to excellent dining options. We take pride in offering convenient amenities such as the washing machine/dryer.However, we sincerely apologize for the less than satisfactory experiences you encountered with our reception staff. We understand that their engagement in conversations among themselves may have affected your overall impression, and we will address this matter internally to ensure it does not happen again in the future.Regarding the room service, we apologize for any inconvenience caused. We will take your feedback into consideration and evaluate our practices to better meet our guests' needs for essentials like toilet paper and tea bags.We regret to hear that you found the pillows uncomfortable and perceived the room as smaller than expected. We understand how important a good night's rest is, and we will assess the quality of our pillows to ensure a more comfortable experience for our guests. Additionally, we apologize if the room you stayed in did not align with your expectations, and we will re-evaluate our room descriptions to ensure accuracy.We understand that the distance to the nearest tube stations may have been less than ideal for your needs. We apologize for any inconvenience caused, and we appreciate your feedback as it helps us evaluate and improve our guests' overall experience.Thank you again for your feedback. We genuinely value your comments, and we hope to have the opportunity to provide you with a more enjoyable stay in the future should you decide to give us another chance.Kind Regards Native Bankside

4/10 Poor

Matthew

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Poorly maintained fixtures and fittings, scratched, scuffed, pulled upholstery etc. Not a single place to sit down that didn't have revolting-looking stains on the fabric. Inadequate cleaning - dust/hairballs formed in places around the floor, previous guest's food and rubbish also on the floor. The reality was not inline with the quality and standard presented in all the glossy branding/official photos and recent glowing reviews that convinced me to book - I was left questioning the legitimacy of the positive write ups. Perhaps maintenance and house keeping has just been abaonded since then. I booked a premium apartment. On entry to the room it smelt like stale B.O. masked with expensive air freshener. The sofa was revolting with stains and layers of dust, the bed throw was stained, the chair in the bedroom was stained, the dining room chairs were stained, and the floor had dustballs and rubbish and dropped food about. It was too much to accept so we returned to reception to ask for a new room. The reception attendant stated that the only other available room was a "downgrade" - but assured us we would be refunded the difference if we accepted it and they made apologies. Refund has not materialised.. The cleanliness of the second room was acceptable (in that it actually looked like and smelled like it had been properly cleaned everywhere at least). The standard of the room was shabby and worn like the first one we were given, and the theme of stains everywhere continued.
Stayed 1 night in Dec 2023
Response from Native on 9 Jan,2024
Hi Matthew Thank you for bringing your concerns to our attention regarding your recent stay at our property. We apologize for the disappointing experience you had with the condition and cleanliness of your room.Maintaining high-quality fixtures and cleanliness is our top priority, and we are sorry that we fell short in meeting your expectations. We take your feedback seriously and will address these issues with our housekeeping and maintenance teams to ensure that proper cleaning and maintenance standards are consistently upheld.Regarding the stale odour in your initial room, we apologize for any discomfort caused. We have shared your feedback with our team to ensure such instances are promptly addressed in the future.We appreciate your feedback and thank you again for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back in the future.Kind Regards Native Bankside

10/10 Excellent

Ying-Yi

Stayed 2 nights in Dec 2023
Response from Native on 9 Jan,2024
Hi Ying-Yi Thank you so much for your incredibly kind review! We are thrilled to hear that you had a fantastic experience with us and that we could exceed your expectations. Your 5 out 5 rating means the world to us, and we genuinely appreciate your support. We hope to see you again soon and continue providing you with exceptional service.Kind RegardsNative Bankside

8/10 Good

Yvette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a good experience, however, we had trouble finding the location as the name of the building doesn’t coincide with Native Bankside.
Stayed 3 nights in Dec 2023
Response from Native on 9 Jan,2024
Hi Yvette Thank you for taking the time to share your feedback about your experience with us. We appreciate your kind words and are glad to hear that you had a positive experience overall. We apologize for any inconvenience you faced while trying to locate our building. We understand that the name discrepancy could be confusing and we will certainly take this feedback into consideration for future improvements. Our aim is to ensure a seamless experience for all our customers and we appreciate your understanding. If there is anything else we can assist you with, please feel free to reach out to us. We hope to welcome you back again soon.Kind Regards Native Bankside