Our experience here was positive in every way. The apartment was nicely appointed, perfectly clean. We were pleasantly surprised by the services -- we didn't realize the property has daily hotel-like service, cleaning the kitchen, replace linens etc. The staff was enjoyable and very helpful. And best of all is the location. This is right in the middle of the fashion district, but adjacent to soho. So to the west we loved walking through Grosvenor square (be sure to get a latte at the little trailer cafe) and Hyde Park. [Note that the Santander bike rental is 100 yards south of the Hyde Park entrance at Upper Brook Street.] To the east one block is all of Soho --- with its endless collection of eclectic restaurants and shops -- and the theatre district. We attended 3 plays, all within easy walking distance.) To the North and South up and down Regent Street, all the cool upscale shops, including an Apple Store. Oxford Circus is very close to the North, which is the launching point to go anywhere by tube. 200 year old All Souls Church if a 5 minute walk North on Regent for Sunday services, which we attended. (Where John Stott preached for many years.) The location is just off Regent Street far enough to avoid the noise --- so we found the location pleasantly quiet as well. Yes, there are stairs (no lift), which was well documented in the reviews -- and we were happy to climb the stairs as part of daily exercise routine!