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Reviews of Norfolk Inn Paddington

3 out of 5
Norfolk Inn Paddington
6-8 Norfolk Square, London, England

Reviews

5.0
Rating 10 - Excellent. 27 out of 533 reviews" "
Rating 8 - Good. 98 out of 533 reviews" "
Rating 6 - Okay. 136 out of 533 reviews" "
Rating 4 - Poor. 124 out of 533 reviews" "
Rating 2 - Terrible. 148 out of 533 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

4.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ideally suited to arrivals from Paddington, great access to all the sights with underground & bus routes right outside your door. Great variety of good value places to eat on your doorstep and lovely area around the river and park to chill. Rooms were very compact but everything you needed if you are looking for a base to explore London on a budget. Staff were very helpful and amenable providing left luggage facility. Would definitely stay again.
Stayed 2 nights in May 2024

2/10 Terrible

Art

Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel I have ever stayed in. Broken window in corridor. No toilet in my bathroom (not advertised) Filthy. Smelly.Mattress shocking. This was genuinely the worst room I have ever stayed in.
Stayed 1 night in May 2024

4/10 Poor

Fjch

Business traveller
Disliked: Cleanliness, property conditions & facilities
"While the bedding was generally clean, the room itself was messy and in need of a proper cleaning. The most disappointing aspect was that the room description on the website did not match reality, especially concerning the absence of a toilet in the room. Instead, the toilet associated with the room was located in the corridor, requiring me to dress up during the night just to access it. I specifically sought a room with a toilet, so this discrepancy was my biggest disappointment. Additionally, the furniture was very old; I was concerned that the cabinet might fall apart when opening its door. There are much better places to stay for the same amount of money in London."
Stayed 1 night in May 2024

4/10 Poor

Ngoc

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs
I've stayed at a number of these budget hotels around Paddington, and you get what you pay for, but this was shocking. Room1 The toilet hadn't been cleaned or flushed (I took this photo after flushing it). Hole in the wall, no TV, no soap or toiletries. Generally grubby, dirty, dark and miserable. Asked for a different room and got: Room 2 Dirty bed sheets as photographed. There was a TV (but it didn't work). And there wasn't a toilet, which I wasn't told about. The window was open when I got there (2 degrees outside perhaps?) then it rattled in the wind when I closed it. By this point, after a long day of travelling, and first hauling my suitcase down into the basement, and then up to the 3rd or 4th floor I cut my losses and managed a few short hours kip. Pick one of the other ones, you'll thank me.
Stayed 1 night in Jan 2024

4/10 Poor

Laura

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The room was old and extremely small. The stairs were thighs and it was an adventure to climb up with our bags.
Stayed 4 nights in Dec 2023

2/10 Terrible

Harrison

Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap but not cheerful!
Positives - the pillows were comfortable. Thats it! Negatives - I get that this was cheap but still... the mattress was horrific, the room was cold, the carpet was dirty and worst of all I had to hold my nose and breath through my mouth when using the bathroom to prevent myself from being sick from the smell of stagnant water stuck in the drains
Stayed 1 night in Dec 2023

2/10 Terrible

Melanie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ‘hotel’ is in a terrible condition and is very, very dirty! There are smashed windows on the landing, the light didn’t work in my room, the sink was completely blocked and the curtains were hanging off. Awful experience!
Stayed 1 night in Nov 2023

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good area
Stayed 1 night in Oct 2023

2/10 Terrible

David

Disliked: Staff & service, property conditions & facilities, room comfort
At least the heating worked!
We knew beforehand that the rooms were very small, however not being able to open the bathroom door due to room size and furniture is rediculous. The curtain only covered half the window and physically could not be drawn fully across, not very private on a busy road. As for the bed, whilst clean, the mattress was well past it’s usable life and was lifeless on one side to the extent I nearly rolled out of bed. The bathroom was tiny having been built into one corner of the room. The toilet itself did not look secure and safe to sit on! The only plus points were that the staff were polite and the heating worked (although excessively)
Stayed 2 nights in Oct 2023

4/10 Poor

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2023

8/10 Good

Hwa Wee

Stayed 1 night in Oct 2023

6/10 Okay

Jonathan

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty and dusty room, terrible shower. Bed seemed ok at best. Was a cheap option so cant really expect too much.
Stayed 1 night in Sep 2023

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Kimberley

Liked: Cleanliness, property conditions & facilities, room comfort
Basics all there, nothing more.
Room was clean and all I needed. Access was ok for me, but it was up a significant amount of stairs, which were very narrow. In the London heat at the time, the room Heated up very quickly even with window open. Would have been helpful to have a fan, though no where to stand it. Through the night what sounded like a generator kept starting loudly and being noisy for periods of time. This was quite disturbing.
Stayed 1 night in Sep 2023

4/10 Poor

David

Disliked: Staff & service, amenities, property conditions & facilities
Hotel wanted to take a photocopy of my ID which is not a legal requirement when the guest is a UK citizen as they are only required to keep a record of guests and satisfy themselves they are who they say they are. Showing my passport and drivers licence is more than enough proof of id especially when combined with a card payment in the same name. We had a fairly heated discussion and eventually I wrote my licence number on their registration form but still feel uncomfortable with them having even that information. The TV didn't work and the ensuite bathroom smelt damp and I ended up just sleeping a minimal amount and left at 6.30 am without using the shower as I just wanted to get out of the place.
Stayed 1 night in Aug 2023

6/10 Okay

Jia-Jing

Stayed 3 nights in Jul 2023

4/10 Poor

Jia-Jing

Business traveller
Disliked: Property conditions & facilities, room comfort
Basin malfunction
No hair-dryer. The basin is not working.
Stayed 1 night in Jul 2023

4/10 Poor

Natalie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Wasn’t great at all - paid £70 for a Saturday night so wasn’t expecting a lot but it somehow still managed to disappoint. Asked for £20 if we weren’t able to return the card key - not typical practice
Stayed 1 night in Jul 2023

2/10 Terrible

Carlton, Birmingham

Travelled with group
Disliked: Property conditions & facilities
Hotel was not what I thought. Did not stay night, booked another hotel. The room given was in basement, mouse box in room! Bed mattress was so soft and felt very well used. I would not recommend unless your homeless. Only positive location.
Stayed 1 night in Jun 2023

4/10 Poor

Julian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Emma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Hair found on the bed, carpet was disgusting, toilet was all brown with no brush to clean it, windows were so soiled Would not pay even 10 £ for that room again but because of the Bst festival everything was fully booked
Stayed 1 night in Jun 2023

6/10 Okay

Daniel

Stayed 1 night in Jul 2023

2/10 Terrible

Holly

Stayed 1 night in Jun 2023

6/10 Okay

Brittney

Disliked: Property conditions & facilities
They property is VERY conveniently located near Paddington Station. Was easy to go to and from where I needed to via the train station which took about a 5 min walk. The structure itself is a bit outdated (as I expected). Bathroom was clean and hot water was plentiful. Bed/linings were clean. Clean towels. The bathroom was a bit tight. I’m 5’2 and my elbows were hitting either side of the stand up shower. However, can’t complain, it served its purpose for my needs. My only complaint is that the area is loud as there is generally a lot going on and there is a pub at the corner. I heard people ALL night from outside. Almost wish I had some earplugs. No central AC, but was a cool evening. Wasn’t an issue for me. check in/out was quick. If you need to check in early, I would call ahead to check on availability. They did accommodate holding on to my bags until I was a able to check in.
Stayed 1 night in Jun 2023

2/10 Terrible

Ian

Travelled with family
avoid at all costs
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and unprofessional
On arrival we checked in and went to our room, the door was already unlocked and dirty towels over the floor, flies everywhere and dirty bedding and rubbish left in room, clearly had not been cleaned. Informed reception and they replied” wait two minutes and it will be cleaned” I told the receptionist it would take longer than 2mins to clean and asked for another room. Again this was not the cleanest but did have a bed made up. Windows had tape on glass as smashed and walls need paint as dirt and marks throughout, mould in bathroom and stunk of drainage. Also staff not helpful and rude - had no hun in hotel to leave rubbish so left an empty can on the table in the receptionist area due to no hun and the man behind desk said that’s not a bin and I said well where is the bin as there’s non in the room or in here, he said bins are outside being really rude and cocky.
Stayed 2 nights in Jun 2023

6/10 Okay

Vikki

Stayed 3 nights in Jun 2023

4/10 Poor

Larry

Stayed 1 night in Jun 2023

4/10 Poor

Rabia

Disliked: Cleanliness, staff & service, property conditions & facilities
A terrible place to stay, extremely dirty, broken furniture and absolutely horrible mattress. I asked for a fan since it was 27 degrees to be told that they have no fans. I was given a room in the basement with a window thst opened in a little well with a shed. In order to cool the room, when i decided to open the window, I was shocked and terrified to see coakroches all over the place. This place should be shut down.
Stayed 1 night in Jun 2023

4/10 Poor

andries

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
UNSATISFACTORY STAY
Window broken, could not close. Room not cleaned rubbish on floor from prior guests. Tap loose. Rubbish bins never emptied during my 3 day visit.
Stayed 3 nights in Jun 2023

2/10 Terrible

Marisha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful stay
The staff was very unfriendly and not welcoming at all. Our room had a terrible smell of musty old damp carpets. The room itself was not clean, windows full of bird droppings and the extension lead filthy. But he shower was ok but also dirty with hairs. The toilet had no toilet brush and the seat was broken. No toilet paper on arrival we had to ask for toilet paper. We where woken up at 05:00 by the pigeons in the courtyard. Clearly no effort made to deter them from the area. The room was boiling hot and was located down a very narrow staircase. There was rubbish and stuff left everywhere in the corridors. Worst hotel my friend and I have ever stayed in, and for £340 I would expect at least a clean room.
Stayed 2 nights in Jun 2023

10/10 Excellent

john

Stayed 2 nights in Jun 2023

2/10 Terrible

Asel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Want a terrible place to stay - this is the one.
When I arrived, there was no curtain on the window. I asked the reception, he said that they will install the curtain tomorrow morning. Since I was suppose to stay only one night, this was not an option. He suggested that I should sleep without a curtain - i cannot change, sunrise is at 4:30 at the moment, so i was suppose to sleep without it.
Stayed 1 night in Jun 2023

6/10 Okay

Harish

Business traveller
Disliked: Property conditions & facilities
Norfolk inn
Convenient hotel near to Paddington station and walkable to my place of work. I was out all day and night so can’t really judge it. But a tired hotel in need of a makeover.
Stayed 4 nights in Jun 2023

2/10 Terrible

Omid

Disliked: Cleanliness, staff & service, property conditions & facilities
The only positive thing about this property was its proximity to the Paddington Station. The service was non-existent.
Stayed 2 nights in Jun 2023

6/10 Okay

W

Disliked: Cleanliness, property conditions & facilities
Some surprises
Room size was good with decent bed. General cleanliness not so strong. No towels was a strange policy when you have an en-suite but no floor towels!
Stayed 2 nights in Jun 2023

6/10 Okay

Nelly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff very nice
Stayed 3 nights in May 2023

6/10 Okay

Chris

Stayed 1 night in May 2023

6/10 Okay

Caitlin

Liked: Staff & service
Was ok but no toilet was in the room
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst London hotel stayed in
Had to move room as toilet not working in original room. 2nd room filthy, had to stand on towels in the bathroom as floor looked like it had never been cleaned, same as carpeted area in main room. Bed side lamps on opposite wall had wire to operate as damaged and hanging off wall. Dangerous
Stayed 1 night in May 2023

2/10 Terrible

Azeem

Stayed 1 night in May 2023

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Vimbai

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid avoid avoid !
Room was not cleaned or mopped or anything. Floor was sticky and muddy. Bathroom stained. Strong foul smell, curtains falling from rails and just so disgusting overall
Stayed 1 night in Apr 2023

8/10 Good

Zivanayi

Liked: Cleanliness, staff & service
Disliked: Amenities
Read the reviews. I liked the service from the staff. There are no lifts. Two nights and no complaints. I got what I expected and it was actually better than my expectations. Would recommend it.

2/10 Terrible

Wynni

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
was told we will have a bathroom with toilet and shower inside the room but instead when we got there the toilet was separate in the hallway with other rooms, in the morning the radiator turned on and was spitting out boiling water next to the bed, very unsafe not happy at all
Stayed 1 night in Apr 2023

4/10 Poor

Harry

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Mar 2023