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Amazing experience felt like place I could call home
ABDULLA
Stayed 10 nights in Aug 2023
Response from Federica on 20 Aug,2023
Dear Mr Abdulla,Thank you for leaving your review. I am glad you enjoyed your stay so much that it felt like home.We hope to welcome you back again soon.Kind regards,Federica
This is a very personal hotel with exceptional service in a wonderful location close to the best stores and great cafes. Hotel restaurants were excellent. Room and bathroom were gorgeous, with the highest quality amenities and fixtures. Everyone was highly accommodating and proactive in assuring that we were comfortable. Having the key to the Cadogan Garden across the street was a huge bonus and a peaceful escape from the busy city. We have stayed in Belmond hotels around the world and have always been so pleased. The Cadogan was just wonderful and whenever we are in London again, it will be where we stay again. Our sincere thanks to everyone for making our stay such a lovely experience.
Jean
Stayed 2 nights in May 2023
Response from Federica on 18 Jul,2023
Dear Jean, Thank you for taking the time to write your review. I am glad to read that you had a wonderful time while staying at The Cadogan, and that you enjoyed our restaurant too!It is also lovely to know you had the opportunity to explore the gardens across the street - we also offer complimentary use of the tennis courts in the gardens for our guests, so if you are interested please let us know for next time and we can arrange it for you. We hope to welcome you back again soon.Kind regards,FedericaGuest Experience
Dear Christine, Thank you for your review!We hope to welcome you back again soon.Kind regards,FedericaGuest Experience.
10/10 Excellent
George
22 Jun,2023
Liked: Cleanliness, staff & service
Beautiful hotel and great hospitality.
George
Response from Federica on 24 Jun,2023
Dear Mr. George, Thank you for taking the time to leave your feedback. I am glad to see you enjoyed both the hotel and the service received. We hope to welcome you back again soon.Kind regards,Federica
The Cadogan, A Belmond Hotel is an excellent hotel to stay at with everything you need & more.
I wish I was able to stay longer.
Thank you
Jacqueline
Stayed 1 night in Feb 2023
Response from Federica on 1 Mar,2023
Dear Ms. Jacqueline, Thank you for taking the time to write your review. I am glad to read that you had a wonderful time at The Cadogan!We hope to welcome you back again soon - perhaps for a little longer this time.Kind regards,FedericaGuest Experience
Great hotel…enjoyed my stay there. Premium location if you want to be close to everything yet you desire for quietness at your hotel. One small complaint; I came back to the hotel at 9:30pm one night for a late dinner but restaurant was closed yet the staff said I could go to my room to order room service?
Kirk
Response from Federica on 14 Jan,2023
Dear Mr. Kirk,Thank you for taking the time to share your feedback.Whilst I am really happy to know that you enjoyed your stay at The Cadogan and our hotel's prime location, it is a pity to read about your experience at The LaLee. Please rest assured that your comments have been shared with our management team and will be investigated. We hope to welcome you back again on your next trip to London.Kind regards,FedericaGuest Relations
Thank you for taking the time to leave your feedback. We hope to welcome you back again on your next trip to London.Kind regards,FedericaGuest Experience
Dear Ms. Jeanette, Thank you for taking the time to leave your feedback. We are delighted to read that you enjoyed your time at The Cadogan, and hope to welcome you back in the future!Best regards,Federica
10/10 Excellent
Gavin
26 Sept,2022
Gavin
Stayed 5 nights in Sep 2022
Response from Delia on 14 Oct,2022
Dear Gavin,Thank you very much for your kind feedback!Looking forward to welcoming you back to London
I often stay at the Cadogan and would say it is one my favourite places to stay in London- would highly recommend. The service is second to none, all staff very helpful and always anticipate our needs.
Verified traveller
Stayed 1 night in Oct 2020
Response from Nick Bromhead on 3 Nov,2020
Thank you for your lovely review. It is our pleasure to be your retreat in the heart of Chelsea.
Please let me know when you are next staying with us, as it would be lovely to meet you in person.
All the best
Nice, newly renovated and designed hotel. Service is great and extremely nice but trying to call for Room service is extremely difficult- they are never available. Also rooms are not very well sound proofed - could hear doorbells from next door and lots of noise above.
Verified traveller
Stayed 5 nights in Jan 2020
Response from Maximilian on 3 Feb,2020
Dear valued guest,
Thank you very much for your honest and generous review about the Belmond Cadogan Hotel.
We have taken your mentioned incidents onto board and are looking forward to welcoming you here again soon.
With kindest regards,
The premises design is excellent. But the service table in our room wasn't clear. It was dirty.
There are also the variety of tee bags in room but there is no kettle. The welcome fruit are good but one of mandarin was fasid.
Verified traveller
Stayed 3 nights in Dec 2019
Response from Maximilian Neulinger on 11 Dec,2019
Dear valued guest,
Thank you very much for your kind and honest review of the Belmond Cadogan Hotel. Please note that all our rooms are equipped with a water kettle in order to prepare tea varieties in the room. We will take your comments onto board with the various departments and would be delighted if you would come to us again, when staying in London.
With all best wishes
Very good overall, a bit pricey for what you get. Restaurant and bar also pricey
HIKMAT
Stayed 2 nights in Dec 2019
Response from Maximilian Neulinger on 10 Dec,2019
Dear Hikmat,
Thank you very much for your kind and generous review. We are delighted to hear that you had an enjoyable experience.
With all good wishes and hoping to see you again soon.
Dear valued guest,
Thank you very much for your feedback and your comments on the Belmond Cadogan Hotel.
With all best wishes and hope to see you again soon.
The staff was excellent special Livia and Daniel. The attention to detail of the property and the services provided.
Griffin
Stayed 1 night in Dec 2019
Response from Klaus Kabelitz on 8 Dec,2019
Dear Griffin,
Thank you very much for your kind and generous comment onto the Belmond Cadogan. Delighted to pass on your details to Daniel and Livia.
With best wishes and hoping to see you again soon.
Kindest regards,
Dear valued guest,
thank you very much for your kind review and for your compliments.
Thank you so much for staying here and looking forward to welcoming you back to your Chelsea home very soon
With kind regards
Klaus Kabelitz
General Manager
Elegant property in a great location with very well trained snd attentive staff.
Verified traveller
Stayed 1 night in Nov 2019
Response from Nick Bromhead on 15 Nov,2019
Thank you for your wonderful feedback! We are very proud to be making these amazing experiences for you and our guests.
We look forward to welcoming you back to the Belmond Cadogan in the near future.
10/10 Excellent
Verified traveller
30 Oct,2019
Verified traveller
Stayed 6 nights in Oct 2019
Response from Klaus Kabelitz on 1 Nov,2019
Dear valued guest,
thank you so much for your very kind comment. We are very grateful that you have chosen us for your stay in London and very glad that you had such an enjoyable experience. Delighted to pass on your details to the staff and looking forward to seeing you with us again very soon.
With kind regards
Klaus Kabelitz
General Manager
This was a special trip for my granddaughters 16th birthday. Just the 2 of us
The hotel was sensational
The room was beautifully decorated and immaculate
The reception desk staff was amazing and most of all the concierge desk was professional and made a special effort to engage my granddaughter
Miriam marilyn
Stayed 6 nights in Oct 2019
Response from Nick on 23 Oct,2019
Dear Mariam,
Thank you for your glowing report of out hotel. It is with great pleasure that I share your feedback with the team here at Belmond Cadogan.
We look forward to welcoming you back in the near future!
With warmest wishes
The Belmond Cadogan has become one of my favorite hotels I have ever stayed in.
The service and staff are outstanding! Comparable to my favorite hotel the Manderin Orienal Bangkok. The staff is authenticity friendly and could not be more accommodating. They politely address you by name when greeting you. These little things make a difference. The hotel and the rooms are designed beautifully and up to the highest standard. The lighting is great which is not often in London. I really can’t say enough great things about the Belmond. The location is also top. I will definitely chose this hotel again the next time I am in London.
Stacy
Stayed 1 night in Sep 2019
Response from Klaus on 1 Oct,2019
Dear Stacy, thank you so much for staying with us here in Chelsea and for your very kind comments. Really looking forward to sharing them with our team and to welcoming you back very soon. In the meantime please do not hesitate to contact me for any assistance
With kind regards
Klaus
Klaus Kabelitz
General Manager
Thank you so much for staying with us and for your kind comments which I am delighted to share with our team
Kind regards
Klaus Kabelitz
General Manager
Location was great! Restaurant very overpriced for breakfast.
Verified traveller
Stayed 4 nights in Aug 2019
Response from Klaus on 1 Oct,2019
Thank you very much for your kind comments and constructive feedback. We are always reviewing our prices vis a vis our competition and have taken it on board.
With kind regards
Klaus Kabelitz
General Manager
A truly outstanding hotel. Every possible detail - they got right. The rooms are beautiful, the staff sharp, smiling and helpful, the location is perfect. This is THE place to stay in London if you want luxury and a warm welcome.
Craig
Stayed 2 nights in Aug 2019
Response from Klaus on 1 Oct,2019
Dear Craig,
thank you so much for your staying with us and your kind comments. We are delighted that you enjoyed your stay and it will be a pleasure to share your comments with our team. Looking forward to welcoming you back very soon
With kind regards
Klaus Kabelitz
General Manager
lovely property, professional and passionate staff. extremely convenient location.
Verified traveller
Stayed 3 nights in Aug 2019
Response from Klaus on 1 Oct,2019
Thank you very much for your kind feedback and especially the comments about our staff. Delighted that you enjoyed your stay and it will be a pleasure to share it with them.
With all good wishes
Klaus Kabelitz
General Manager
I stayed in both a junior suite and a standard room. The standard room was cramped and the junior suite was fabulous and roomy. The service was impeccable. Classy bar with exquisite wine list. Gym was sufficient. I did not get a chance to try the spa. I highly recommend.
Verified traveller
Stayed 1 night in Jul 2019
Response from Victoria on 24 Oct,2019
Thank you for your feedback on the size of the Superior room. Wonderful that you enjoyed the selection of wines on offer.
Thank you for taking the time to leave your feedback. We hope to welcome you back again on your next trip to London.Kind regards,FedericaGuest Experience
The best boutique hotel in London. Wonderful, cosy and elegant. Very friendly staff. Location is perfect. I have stayed at all the best hotels in London and this i simply the very best. Outstanding!
Joakim
Stayed 3 nights in Nov 2019
Response from Klaus Kabelitz on 26 Nov,2019
Dear Joakim,
thank you so much for your very kind comment. We are very grateful that you have chosen us for your stay and are very glad that you had such an enjoyable experience. Delighted to pass on your details to all the staff and looking forward to seeing you with us again very soon.
With kind regards
Klaus Kabelitz
General Manager