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Reviews of The Suites- St Pancras Hotel Group

4 out of 5
The Suites- St Pancras Hotel Group
31 Argyle Street, London, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 191 out of 246 reviews" "
Rating 8 - Good. 46 out of 246 reviews" "
Rating 6 - Okay. 6 out of 246 reviews" "
Rating 4 - Poor. 1 out of 246 reviews" "
Rating 2 - Terrible. 2 out of 246 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sherryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was appointed nicely with a refrigerator and a microwave. The king bed was very comfortable. It is very convenient to Kings Cross/St. Pancras. The staff was great. Only negative is that it is not very quiet.
Stayed 2 nights in May 2024

10/10 Excellent

Marshall

Travelled with partner
Liked: Staff & service, property conditions & facilities
Ideal location for a London stopover, situated close to St Pancras International and Kings Cross stations.
Stayed 1 night in May 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place in Kings cross that is convenient to walk to and get around the city. Rooms are small. Not many amenities in the building. Can get loud at night.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ronald, Canton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to train stations and variety of dining options.
Stayed 2 nights in May 2024

8/10 Good

rashidul

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall acceptable
Stayed 1 night in Apr 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect nights stay while we were travelling from Paris to London through St Pancreas Station for our family of four. The front desk attendants and service were friendly and professional, helping us with our bags and small requests. The room was perfect for four adults (one separate bedroom and one room with 3 beds). The bed was so comfortable. Thanks for a great stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Geraud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Courtney

Travelled with family
Liked: Amenities
Very clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Jenny

Stayed 3 nights in Mar 2024

8/10 Good

Huidy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was comfortable for our group of 4 with 1 double bed and 2 singles. There were minimal services offered other than luggage storage. The staff were friendly and helpful. The location is very convenient to St. Pancras and King's Cross Stations as well as fast food. This was helpful for us as it was easy to get to this hotel on the Piccadilly line from Heathrow. it was also helpful for us to take an early morning Eurostar train departure. However, the local area was otherwise a little too busy for me to be completely comfortable.

10/10 Excellent

Kali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near train station. Very quiet hotel with large rooms. Friendly staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Moreno

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, room presentation in great and complementary snacks was highly appreciated.
Stayed 2 nights in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was highly modern with futuristic furnishings and fittings. I was very impressed with the location. It was close proximity to Kings Cross station which highlighted how popular it was with tourists. Thank you for letting me stay there. If I have the opportunity to stay there then again, I would greatly appreciate it.
Stayed 1 night in Mar 2024

10/10 Excellent

Tai Ran, Portland

Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The property was exceptional. Clear, quiet, comfortable, great location and very comfortable for two adults and two children. Would definitely recommend and would definitely stay re again.
Stayed 4 nights in Mar 2024

8/10 Good

Scott

Stayed 3 nights in Mar 2024

10/10 Excellent

Tai Ran, Portland

Stayed 1 night in Mar 2024

6/10 Okay

Dana

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Anne-Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel. Friendly and welcoming staff. Perfect location for transport. Lots of shops and restaurants within walking distance. I wish the room was a little bit bigger and the shower was a power shower, having said that loved having a kitchenette. Will definitely be staying again.
Stayed 1 night in Feb 2024

10/10 Excellent

Kyra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Sally

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely find! I felt totally safe in my upgraded room. Thanks for the upgrade. Everything had been thought and especially useful was the big area with further catering facilities on lower ground floor. My only tony complaint which i didnt mention at the time was variable tv reception.maybe as in the basement? Bed was exceptionally comfortable. Everywhere spotlessly clean. Staff very welcoming and helped with my luggage. All in all a little gem for the price
Stayed 1 night in Feb 2024
Response from Darren on 27 Feb,2024
Sally,Thanks for your review and I am glad you found the Suites exceptional. We have also seen the issue with your TV and now had the matter resolved.Thanks for letting us know!Regards

10/10 Excellent

Jun Hee

Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Myra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy
The location was great. It was about a 3 min walk to king cross station. The hotel staff was very friendly and helpful. We got to the hotel early in the morning and they held our luggage for us and even brought it up to our room. The room was very clean and quite large (we had the family suite). We will definitely stay here next time!
Stayed 1 night in Jan 2024

10/10 Excellent

Zoe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was vert clean, modern, quiet and convenient overall excellent
Stayed 1 night in Jan 2024

8/10 Good

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money
Great location. Friendly staff and an excellent breakfast. Very good value for money will recommend to friends.
Stayed 1 night in Jan 2024

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Super clean room with friendly staff. Would book again.
Stayed 1 night in Dec 2023

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was superb! excellent customer service. Comfortable and clean rooms. A great stay and would definitely come back!
Stayed 1 night in Jan 2024

8/10 Good

Tristan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, good for family of 5 for a night before heading off on Eurostar. Probably too small for a much longer stay in London. But good for a short stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Mehelie

Stayed 4 nights in Dec 2023

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2023

10/10 Excellent

Erdem

Stayed 2 nights in Dec 2023

8/10 Good

Kenneth

Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very near king cross station
Stayed 5 nights in Dec 2023

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation and service. Very quiet.
Cannot fault it! From the moment I walked through the door to check in, it was great. Staff are courteous and friendly. My room was ready within minutes, even though I was early. The room was spotless and comfortable. What more do you need!? As a single female I felt safe in the area, even at night
Clean and beautifully presented.
Complimentary minibar!
Safe area
Stayed 2 nights in Dec 2023

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing they catered to us. Was very helpful to what we needed. We had an issue was very quick to respond and take care of it. I would definitely recommend this Hotel. The beds were very comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

William

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The suites in this location are great for families of 4. We had a great experience. The check in was pleasant. And the check out quick. They also left some treats and water which was great. The hotel is great and clean. Close to the train station.
Stayed 2 nights in Nov 2023

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, especially the bathroom! There was a lot of nice tile in the shower and it was spotlessly clean, I was impressed. The room was not huge, but was fine for our two day stay- the kitchenette was cute and had a mini fridge stocked with a few treats. There were a couple of plates, coffee mugs and utensils, which could come in handy. And there was a sink too, it was great! The bed was comfortable, and again, very clean. The staff was friendly and helpful, we would stay at the hotel again any time.
Stayed 2 nights in Nov 2023

10/10 Excellent

tariq

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in family room. Rooms are very thoughtful for families with young children. Things like design of lights/filter on the water tap/complementary snacks/beds etc are very convenient for young children. Location is right next to Kings cross which was prefect for traveling on Eurostar!! all sorts of dining in close proximity. Wife told me to give max rating as she very impressed!! We moved over to Hilton for the second part of the trip and that was disappointing in comparison.
Stayed 2 nights in Nov 2023

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well located hotel for Eurostar travel
This was the perfect spot to stay before an early morning Eurostar from St. Pancreas. Hotel staff were welcoming. Room comfortable, clean and well appointed. Only issue - and not any fault of the hotel - was a soccer match occurring at the same time as our arrival so lots of rowdy fans turning over dustbins as we tried to walk up the street.
Stayed 1 night in Nov 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ticks all the boxes
Immaculate room in a quiet side street less than 5 minutes walk from Kings Cross. We'll stay again.
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in convenient location
Stayed 4 nights in Nov 2023

6/10 Okay

Yongke, Palo Alto

Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near Kings Cross. Cozy family suite
My two friends and I stayed in the family suite, which consisted of two twins and one double bed. Although the space was narrow, it was fine as a place to rest our heads before sightseeing. The decor felt new, updated, and modern. Plenty of outlets. They kept it clean at all times. The bathroom was very tiny and the shower got slippery if you weren't careful (definitely not for the mobile challenged), but other than that we loved the location which was convenient to Kings Cross since we were catching a train at the end of our stay. And it was very quiet in the area, despite such a bustling neighborhood. Staff was always friendly to us and responsive to all of our requests.
Stayed 5 nights in Sep 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early left our luggage at the hotel whilst we went exploring. When we returned to the hotel we found we'd been upgraded to a two bedroom .The staff were really friendly and they couldnt do enough for us. Felt really safe and would definitely stay here again.
Stayed 3 nights in Sep 2023

8/10 Good

Karen

Travelled with family
TV was broken but we were only there for two nights. Not really interested in watching TV anyway. Nice place and close to the Eurostar and St Pancras.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ernest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect all the way
Stayed 2 nights in Sep 2023