Breakfast area

Reviews of Hotel Colorado

3 out of 5
Hotel Colorado
Via Clemente Maraini 19/ Via Adamini 20, Lugano, TI

Reviews

8.0

Very good

Rating 10 - Excellent. 61 out of 201 reviews" "
Rating 8 - Good. 92 out of 201 reviews" "
Rating 6 - Okay. 34 out of 201 reviews" "
Rating 4 - Poor. 10 out of 201 reviews" "
Rating 2 - Terrible. 4 out of 201 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Room was upgraded, clean and comfortable. Also nice to have bar and dining available.
Stayed 3 nights in Apr 2024
Response from Monique on 1 May,2024
Dear Susan,thank you for wanting to leave feedback after your stay in Colorado.We are happy to hear that everything was positive and wishing to meet again at the Colorado on another occasion, we cordially greet you.Monique

10/10 Excellent

Jukka

Stayed 1 night in Oct 2023

8/10 Good

Padmaja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Han Kee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not too far from train station and also the lake...
Stayed 1 night in Sep 2022
Response from Leyla on 8 Nov,2022
La ringraziamo per aver soggiornato nel nostro albergo e per aver trovato il tempo di spendere delle belle parole per noi.

8/10 Good

Sergei

Travelled with group
Liked: Cleanliness, staff & service
Clean but small, good location
Stayed 1 night in Sep 2022
Response from Leyla on 8 Nov,2022
La ringraziamo per aver soggiornato nel nostro albergo e per aver trovato il tempo di spendere delle belle parole per noi.

10/10 Excellent

Callum

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was spotless & very helpful staff.
Stayed 1 night in Aug 2022
Response from Leyla on 25 Aug,2022
We were very pleased to be able to welcome you to the Colorado Hotel, and we thank you for the kind words towards us, we are very pleased to know that we contributed in a positive way to your stay in Lugano.Best regards

8/10 Good

Charmaine

Stayed 2 nights in Jun 2022
Response from Leyla on 25 Aug,2022
Vi ringraziamo per aver soggiornato all'albergo Colorado e per l'ottima recensione.Cordiali saluti.

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff to welcome us went far beyond what was expected.
Stayed 2 nights in Apr 2022

10/10 Excellent

John

Liked: Cleanliness
The staff, Francesca and Christina were very kind and considerate. I will stay there next time
Stayed 1 night in Dec 2021

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay! I went with some friends for a last minute weekend trip and the hotel called me before we got there to make sure they set up our room correctly and when we got there, we were able to check in early and they gave us free transportation and discounts for all sorts of things around Lugano. The room was perfect and the breakfast was delicious! I would definitely stay here again!
Stayed 1 night in Oct 2021
Response from miriam on 21 Oct,2021
Dear Alison, thank you for your wonderful review. We are happy you enjoyed your weekend getaway and that we could contribute to make good memories of your holiday. We look forward to welcoming you again Kind regards

10/10 Excellent

Nico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with friendly staff
Thank you very much - was a very nice stay.
Stayed 3 nights in Jul 2021
Response from miriam on 6 Aug,2021
Dear Guest, thank you very much for your full point review! We are glad you really enjoyed your stay here at Colorado Warm greetings

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from miriam on 6 Aug,2021
Dear Guest, we are happy you enjoyed your time here in Lugano and hope you could relax and explore the region! Warm greetings

8/10 Good

Mrinmoy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Miriam on 22 Jun,2021
Dear Guest, thank you for your review. We are glad you had a nice time here at Colorado! Looking forward to welcoming you again

8/10 Good

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, if you travel alone. Near city walk. But looks old .
Stayed 1 night in May 2021
Response from miriam on 10 Jun,2021
Dear Mohammed, we are glad you appreciated your stay here at Colorado, family run 3 star hotel. Colorado is not a design hotel, so the style may be "old", but we keep rooms and public spaces always clean for our guests. Kind regards

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from miriam on 15 Apr,2021
Dear John, we are glad you appreciated your stay here at Hotel Colorado. Kind regards

8/10 Good

Trifon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8
Good location, close to beach and center.
Stayed 1 night in Mar 2021
Response from miriam on 1 Apr,2021
Dear Guest, thank you for your review! we are happy you appreciated your stay here at Colorado, 3 Star hotel conveniently located near the city center and the lake shore. We look forward to welcoming you next time visiting Lugano

4/10 Poor

James

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Dated and uncomfortable
Very dated, minimal breakfast and the pillows were the most uncomfortable pillows I’ve ever had in a hotel. Small room and expensive mini bar, there are far better equipped hotels in the area for the same price.
Stayed 1 night in Jan 2021
Response from Miriam on 15 Mar,2021
Dear James, we are suprised by your review. Colorado is a 3 Star family run Hotel near the center of Lugano. We are not a boutique hotel but all rooms were recently renovated, and of course you could have asked for another piillow, we have different types. Also Colorado has really competitive roomrates compared to other 3 star Hotel in the city. Kind regards

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from miriam on 4 Oct,2019
Dear Richard, Wow! We really thank you for your full point review and are happy you appreciated the stay here at Family run 3 star Hotel Colorado We look forward to welcoming you again here in Lugano Autumn greetings

6/10 Okay

Verified traveller

Stayed 7 nights in Jun 2019
Response from miriam on 5 Jul,2019
Dear Guest, we are glad you had a nice stay at our Hotel, even though you were not fully satisfied. We would be glad to hear from you, what the problems have been and/or what you were missing during your stay. Only with the feedback from our guest we can improve our services. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from miriam on 9 May,2019
Dear Guest, thank you for your 5 star review! we are really happy when we see that our daily efforts are appreciated by our guests. We await you for your next visit to Lugano! Warm greetings

8/10 Good

Verified traveller

Clean and tidy
Basic but clean and tidy and did the job for a work stay
Stayed 1 night in Aug 2018
Response from miriam on 7 Sept,2018
Dear Guest, we are glad you enjoyed your stay here at 3 Star Hotel Colorado. Colorado is a family run hotel and our recently renovated rooms offer every comfort you may need also on a business trip, like a writing desk in every room, complimentary water kettle with coffee and tea, free WiFi. We hope to welcome you again soon here in Lugano

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just awesome!
Good solid hotel, but family ownership and hospitality makes it a winner!! The staff just couldn’t do enough for us....room was clean, fresh towels daily, and free breakfast was awesome. This location is convenient to everything....cabs get their fast...no doubt we would stay here again.
Stayed 4 nights in Aug 2018
Response from miriam on 7 Sept,2018
Dear Guest, we are really happy you enjoyed the atmosphere here at Hotel Colorado. We are a family run 3 Star Hotel since 1951 and we work hard ever day for our guests to feel like at home and we now that also a clean environment is very important to feel at ease. Also we know a good start in the day is best to enjoy it, so we focus on fresh local products for our breakfast buffet, always included in rate. We look forward to welcoming you again here with us at Hotel Colorado!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from miriam on 6 Aug,2018
Dear Guest, we are glad you appreciated your stay here at hotel Colorado and hope you took advantage of Ticino Ticket for free public transportation during your stay to discover our beautiful region. Warm greetings from Lugano

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean & comfortable room, staff extremely helpful and welcoming, great location, would stay again
Response from mt on 19 Apr,2018
Dear Allison, we are glad you appreciated your stay at family run 3 star Hotel Colorado. COlorado is conveniently located near lake, city center and train station ad is served by buses, free of charge during your stay thanks to Ticino Ticket. We look forward to welcoming you again here in Lugano

10/10 Excellent

Ben, Bako' Clifaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SwLnd adventure
5 star straight across u ask-!? Well- it a 3.5 star / 5 star hotel- in other words outanding 3.5 - the importance of hotels stays in $witzerland is "near rail station"!!!! A single cab ride 5 miles away could easily break the bank- Colorado - 8 min walk- it was a very nice atmosphere and very very helpful staff! Spend the cab fare on a very nice homemade dinner there instead !! Thank you very much Colorado!!
Stayed 1 night in Oct 2017
Response from miriam on 23 Oct,2017
Dear Ben, thank you for your nice word. Luckily your five stars review ist not only about the convenient location near the train station and the city center! We are glad you enjoyed the dinner in our restaurant Tavernetta, with fresh local products and the friendlyness of our team. We agree Switzerland can be expensive, but keep in mind when you arrive at the hotel you receive a pass for free public transportation in the whole Ticino region! This is a nice plus for our destination. We look forward to welcoming you again for your next visit to Lugano

6/10 Okay

Boris

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2017
Response from Hotel Manager on 23 Oct,2017
Dear Guest, we are glad you where overall satisfied with your stay at Hotel Colorado. If you have any suggestion how we could improve our service please feel free to contact us. Only with the help of our guests we can improve service to meet your expectations. Greetings from Lugano

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Lovely staff! Lovely rooms! Ok Good location!
Response from Miriam on 29 May,2017
Dear Guest, we are glad you enjoyed your stay at hotel Colorado and look forward to welcome you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staff, convenient location, breakfast is OK
Good staff, convenient location, breakfast is OK, spacious room
Response from Miriam on 16 Feb,2017
Dear Guest, we are happy you appreciated your stay at Hotel Colorado, convenient located just a 300m away from the lake shore and the city center of Lugano. We hope to host you again for your next visit to Lugano!

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, well priced(over internet)
It would have been great to have better directions to Hotel which in fact is very conveniently situated on a bus route. Take Number 2 bus from train station direction Paradiso and get off at Tassino - the bus stops across from the hotel! The first room we were offered had a bathroom the size of a postage stamp - in fact it was so small that the even smaller shower was in located in the entrance hall with a shower curtain. When we declined the room, we were offered something much more suitable. Once you know your way around, the hotel is within easy walking distance from town and from the lake and a nice stroll away from Paradiso itsself where one can get a ferry. The funicular to Monte Bre (worth a visit for the views although everything closed at the top, this time of year).
Response from General Manager on 9 Dec,2016
Dear Guest, we are happy you enjoyed your stay here at Colorado! Hotel Colorado is a family run 3 stars hotel, which offers convenient rate on the expensive market of Lugano. The Hotel is conveniently located just 1 bus stop from the train station and 300 m on foot from the lake shore and the pedestrian area which leads to the city center. Sorry you were not well informed about how to arrive! Even in low season there are a lot of places to discover here in Lugano, so do not miss the chance to enjoy the mild climate of Ticino! Hoping to host you again for your next visit to Lugano! Kind regards

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Not bad, but they are a little short on staff. The room was very comfy but I could barely get the tv to work on the down time.. The wifi on the top floor also sucks, I couldn't load a YouTube video to save my life.
Response from Miriam on 22 Sept,2016
Dear Guest, we are glad you overall appreciated your stay at Colorado and our nice rooms, all recently renovated. We are sorry you had problem with the TV, but we are always here at the reception to help in any matter. We do not really understand you comment about staff, as we are a family run hotel and dedicate to the hotel the great part of our day. Free basic WIFI connection is provided in the whole structure. Of course if all guest are trying the same time to load heavy files it may get slow. Good it was not a matter of life or death!;) Hoping you will give us second chance. kind regards

6/10 Okay

iF

Liked: Cleanliness, staff & service
Reasobally priced considering the location
The hotel is a walking distance from the lake. The rooms are clean but the shower and the washroom are pretty small. I was also surprised to see that the price specified when I booked wifh Expedia was different from the price charged by the hotel. The price at the hotel was 25% higher.
Response from Miriam on 2 Sept,2016
Dear Guest, we are glad you appreciated your stay. We can not really understand your comment about the room rate. of course you just pay the rate you booked on the internet and it is always including breakfast. We do not change the rate once you arrive! Please consider that our rates are in Swiss Francs and it could be that you looked the rates in your currency. Of course the exchange rate can be different from the time you booked to the time you stayed at the hotel. Also the city taxes are not included in the room rate, as stated in the description. as a little tip: when you have this kind of doubt just ask straight away. We are glad to clear any doubt on spot rather than have guest think they have been cheated! greetings from Lugano

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotel Location
the hotel location is a bit far away from Lugano train station (by walking, approx 15 min), recommend to take bus #2 or #4 (just 1 station).
Response from Hotel Manager on 11 Jul,2016
Dear Guest, we are glad you enjoyed your stay at Hotel Colorado. The hotel is conveniently located near the train station (850 meter) and the lakeshore and pedestrian area (ca 350 meter). So just a short walk but of course you may use the city buses to reach train station and also city center and stops almost in front of the hotel. We always recommend for tourist the bus number 2, which runs among the local attraction from Monte San Salvatore trought station, city center and till Monte bre. Hoping to host you agin for your next visit to Lugano Kind regards

6/10 Okay

Simon

Liked: Cleanliness, staff & service
Disliked: Room comfort
Response from Hotel Manager on 2 Jul,2016
Dear Guest, we are glad you were happy with your stay. The Hotel Colorado is a family run Hotel, since more than 50 year, and we put all hearth in our job, to make the guest fell like at home. Hotel Colorado i convenient located near to the centre and the lake, as well to the train station, making it ideal for every kind of vacation as a basis to discover Lugano and the region. Hoping to welcome you at Colorado for your next visit in Lugano! Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Convenient
The best thing about this hotel is the staff! Everyone was friendly, helpful, and welcoming. The room was comfortable, even though it was showing its age. The wonderful balcony with a gorgeous view made up for it! Hotel Colorado is walking distance to the train station, which I found very convenient. There is a restaurant nearby, between the hotel and train station, called AnaCapri. It is excellent!
Response from Hotel Manager on 14 Apr,2016
Dear Guest, thank you for your review! We are happy you could have a nice time at hotel Colorado, thanks to our welcoming staff, and that you appreciated the nice view form the balcony of our "Comfort" rooms. As you state, the Hotel is convenient located just a 300m away form the pedestrian area and lake and convenient located near the train station (800m) easily reached also with the city buses in a few minutes. For your next visit take advantage of our restaurant-pizzeria "Tavernetta", which serves seasonal and typical dishes, along with a tasty pizza in the evening! See you next time in Lugano!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Not great. There was mould on the curtains in my room and was very noisy. I asked for a new room and they tried to charge me extra for this. Eventually they gave me a mould-free room for no additional charge. Overall the hotel has more of a hostel feel than hotel. There are much better hotels in Lugano in this price bracket.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent quality of service
Excellent quality of services provided. Care about the need of customers. Hotel is located near train station with good breakfast provided in reasonable price.

8/10 Good

Omar, Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, Fair stay.
It was fairly good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel very near to the lake.
Location of this hotel is good in Lugano. They are providing cycle to travellers. Mr BERNOSKONI is providing all sort of help Lot of English people are visiting this hotel. Breakfast timing is great but they have to provide English breakfast, charging little more money.

8/10 Good

Streche, Bucharest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Good , central Hotel . Light breakfast though .

8/10 Good

Janet

Liked: Cleanliness, staff & service

8/10 Good

Paul, Chaska, mn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Convenient location, friendly stuff, the spaciues room.

2/10 Terrible

Retired couple, Adelaide, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Billing issues

10/10 Excellent

Thomas Ehrenbold, Geneva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay in Lugano
we stay at this hotel regularly and enjoy the friendly service and well-kept maintenance of the property. Will stay again.The hotel restaurant "Tavernetta" makes an excellent pizza and other Ticino specialities and good wines.

8/10 Good

Vida and John

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good for breakfast and balcony
Convenient location to train station and quick walk down to lake. Shower is built into a hallway wall, strange, but effective. Man that greeted us at the desk was not very informative regarding breakfast hours, check out time etc.

10/10 Excellent

Susanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Zimmer sind zwar schon etwas älter, aber sauber und geräumig. Schön war, dass wir als 4-köpfige Familie in einem Zimmer übernachten konnten. Das Personal ist freundlich und sehr zuvorkommend. Durch die Nähe zum See und zum Zentrum war das Hotel auch gut gelegen für uns.
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stanza singola tipo sgabuzzino.con ragnatele al soffitto.bagno cieco quasi inagibile.zone comuni tristi ed obsolete.il tutto per soli 130 chf...
Stayed 1 night in Oct 2023

8/10 Good

Pia

Stayed 1 night in Oct 2023

10/10 Excellent

JEAN-DANIEL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
près de la gare personnel sympa adaptation aux conditions
Stayed 2 nights in Sep 2023

8/10 Good

YuLing

Stayed 1 night in Jul 2023