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Reviews of Isle of Capri Casino Hotel

2.5 out of 5
Isle of Capri Casino Hotel
777 Isle of Capri Parkway, Lula, MS

Reviews

6.2
Rating 10 - Excellent. 161 out of 934 reviews" "
Rating 8 - Good. 231 out of 934 reviews" "
Rating 6 - Okay. 202 out of 934 reviews" "
Rating 4 - Poor. 159 out of 934 reviews" "
Rating 2 - Terrible. 181 out of 934 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Courtney, SHERWOOD

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I found hair on the floor
Stayed 1 night in May 2024

2/10 Terrible

Jason

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
none of the vending machines worked. No bartenders were at any of the bars. Checked out early and wouldn't approve a refund for my stay.
Stayed 4 nights in Apr 2024

8/10 Good

Michael, Aberdeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were the absolute best part of the visit, very friendly, welcoming and helpful. Even though the room was supposedly smoke-free, it still smelled a lot of smoke, and the person next door made a lot of noise. Smoking goes with the territory, i guess, but it would be wonderful if the room didn’t smell of smoke. Food options limited. Wonderful staff.
Stayed 1 night in Apr 2024
Response from Management on 14 Apr,2024
Thank you so much for your feedback! Come back and see us!

10/10 Excellent

LaShandria

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms have been recently remodeled. Clean and simple. Nothing fancy. Served my needs.
Stayed 1 night in Mar 2024
Response from Management on 14 Apr,2024
Thank you so much for your feedback! Come back and see us!

8/10 Good

Bridgette

Stayed 1 night in Mar 2024
Response from Management on 14 Apr,2024
Thank you so much for your rating! Come back and see us!

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities
This place is being renovated at this time, but it doesn’t really interfere with the lodging. The staff were friendly and efficient. Dining options at the casino are very limited and it is a 25-30 minute drive to any other options.
Stayed 1 night in Mar 2024
Response from Management on 14 Apr,2024
Thank you so much for your feedback! Come back and see us!

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service
Was heditant about booming as past visit hotel old and needing updayed. I enjoyed coming to an updated hotel facility.
Stayed 1 night in Mar 2024
Response from Management on 14 Apr,2024
Thank you so much for your feedback! Come back and see us!

8/10 Good

carl

Stayed 1 night in Mar 2024
Response from Management on 14 Apr,2024
Thank you so much for your rating! Come back and see us!

10/10 Excellent

Dianna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Michael

Business traveller
Disliked: Staff & service
Vending machines rarely work correctly and the staff are not friendly.
Stayed 1 night in Dec 2023

2/10 Terrible

Douglas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience
Stayed 1 night in Dec 2023

2/10 Terrible

Jacqueline

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was infested with bugs and very smelly. The entire hotel need to be renovated
Stayed 3 nights in Dec 2023
Response from Shauna Griffin on 4 Jan,2024
We are sorry to hear about your poor experience, Jacqueline. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. We are currently renovating the hotel rooms, so we hope you'll be back to give us another chance to show you our updated hotel rooms.

10/10 Excellent

Larry

Liked: Staff & service
Disliked: Property conditions & facilities
To far away to my room.
Stayed 1 night in Dec 2023

8/10 Good

Roderica

Travelled with family
Liked: Cleanliness, staff & service, amenities
I’m from Lula so Isle of Capri have always been a go to hotel. The staff are friendly and they helped me with my dad that’s is a wheel chair. Room service was great and they stay was well worth it
Stayed 1 night in Dec 2023
Response from Shauna Griffin on 6 Jan,2024
Thank you for your positive review, Roderica! We're delighted to hear that you had a great experience at Isle of Capri Lula. Our staff takes pride in providing friendly service and ensuring a comfortable stay for all our guests. We're glad we could assist you and your dad with the wheelchair accommodations. We appreciate your feedback and hope to welcome you back soon!

10/10 Excellent

Roderica

Stayed 1 night in Dec 2023

4/10 Poor

Cory

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Nov 2023

10/10 Excellent

Luella, little rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful and nice
Stayed 2 nights in Dec 2023

2/10 Terrible

Patsi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is TERRIBLE! Mattresses were original to building it seemed. Mold on bathroom ceiling, hadn’t been painted in decades so there were chips all over all the walls. The internet didn’t work at all. The entire place smells like an ashtray, even in the nonsmoking rooms…..why even bother? The only restaurant has about 5 items to choose from. It’s just horrible! Then, they charged $157 a night?! Ridiculous!!!!
Stayed 1 night in Nov 2023

2/10 Terrible

Christine

Stayed 1 night in Nov 2023

2/10 Terrible

Theresa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023

2/10 Terrible

Jacquelyn

Travelled with family, Travelled with group
I reserved 2 rooms and paid in advance for them. Upon arrival they only had 1 room reserved if after I presented my receipt showing that I paid for 2 rooms. The rooms are outdated, no closets, and the food from O’Henry’s restaurant was terrible!!!!!!!!
Stayed 1 night in Nov 2023

10/10 Excellent

Barbara

Travelled with family
Vacaton
Great food, friendly service, room was clean and very comfortable
Stayed 1 night in Oct 2023

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Quick trip
Room smelled like mold and smoke but it looked clean and was clean. Beds were comfy and staff was very nice.
Stayed 1 night in Oct 2023

2/10 Terrible

Marquita

Stayed 1 night in Oct 2023

6/10 Okay

Michelle

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I paid online through Expedia for a King room - I received a double 😡 I didn’t know there wasn’t a fridge or microwave- bathroom was so outdated- it was confusing on how to even get to “check in” they didn’t even have coffee in the lobby- the lil coffee pot in the room was a joke - the chair in the room was SUPER DUSTY- Staff is very friendly - I understand that things are under construction but guest come first
Stayed 2 nights in Oct 2023

6/10 Okay

Rob

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff was excellent. Everyone I encountered was friendly and responsive to all my needs and questions. The property itself was probably a showcase at one time, but has been neglected for some time. The room was clean and stocked with all the necessities. However it was outdated and needed more or better lighting. I asked the front desk about free wifi and he gave me the info and then he said " We have it, but it is spotty. Depending on your room you might not be able to connect." He was correct, I could not from my room. Not his fault, I felt bad for him having to tell all the guests that.
Stayed 3 nights in Oct 2023

2/10 Terrible

Fernando

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Mary

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nothing that was supposed to be provided was there. No fridge, microwave, breakfast, or dining options were available. No place nearby to get food or groceries. Had to leave our trash and wet towels outside the door and wait for clean towels to be left in that spot. Our suite smelled like stale urine and carpeting was stained and dirty. We reserved 5 nights, considered leaving but had nowhere else to stay
Stayed 5 nights in Oct 2023

4/10 Poor

CHARLES, CONWAY

Travelled with partner
Disliked: Staff & service, amenities
We were not there for the casino. Our stay was proximity to the Blues Festival in Helena. There were these issues: Entrance to the hotel is hard to find. The entry lanes wander around the parking lot, directing you to the casino. I had to go inside to get directions to the hotel entrance. No remote for the TV. Maintenance brought several remotes to try, but none worked. We were able to get the TV on with a switch on the TV, but not able to change channels. The maintenance guy was sorry, but we never heard from him again. No working TV? Too bad. We could sign on to the hotel WIFI, but internet not available. When I asked the desk clerk about WIFI, he said it doesn't work well in some areas of the hotel. Fortunately, I have a "hotspot" on my phone. Water was "hard" not good to rinse soap off. Ice machine on the 2nd floor was out of order. I had to go down to 1st floor to get ice. Clearly, management is not interested in maintaining a reasonably cared for lodging facility.
Stayed 2 nights in Oct 2023

8/10 Good

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent. The staff was great and very helpful
Stayed 3 nights in Sep 2023

10/10 Excellent

Ovell

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from FRONT DEST SUP. on 24 Sept,2023
we are so glad you enjoyed your self. please come back to see us. THANKS.

2/10 Terrible

Caryn

Stayed 1 night in Sep 2023

2/10 Terrible

Tracy

Business traveller
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Jake

Stayed 1 night in Sep 2023

10/10 Excellent

Edna

Stayed 1 night in Sep 2023

2/10 Terrible

Calvine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 1 room with 2 queen beds. We got there and had two double beds. Showed our booking paper to the guys at the front desk and ask to be moved to A room with Queen beds and he SMILED and kept SMILING and said that they didn't have any queen beds in their Hotel. Said Expedia is giving out WRONG information.The floor was dirty. We had 2 set of towels for 3 People. He took A copy of my Booking papers that stated: I booked 1 Classic Room, 2 Queen Beds. Also paid A hotel Booking protection for 3 People. We came there only to sleep, NOT to Gamble. When we left the room we were headed to Helen, West Helen and Marvell. HOPEFULLY I will never have to go there again. MOTEL 6 would have been A better place to stay. Atleast there we would have had room to sit other than on the Beds.
Stayed 2 nights in Sep 2023
Response from Curtis Powers on 21 Sept,2023
Ms. Calvine, I'm glad you took the time to comment about your stay here at the Isle, but its unfortunate that your stay didn't meet your expectations. Our property is in the process of renovating, which will include having larger rooms and suites. We look forward to having you back and accommodating your needs. As always we appreciate your business.

2/10 Terrible

Evana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The base boards, lamps, and desk was dusty. The shower water was brown, turned wash cloth brown. Toilet kept bringing up stuff that was whatever in it. I complained, they said just let the water run until it clear.
Stayed 2 nights in Sep 2023

2/10 Terrible

Sharon

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER AGAIN
Moved 3 times to get a room with good ac, no hair dryer, carmel color water coming out of faucet, no kind of coffee pot throughout the whole place. Mold in the bathroom
Stayed 2 nights in Aug 2023
Response from FRONT DEST SUP. on 8 Aug,2023
SO SORRY FOR ANY INCONVENIECE

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff was very friendly and attentive to our needs. As well, they went out of their way to make special accomadations. There was two things missing....Should have had courtesy coffe makers in the lobby or in the lounge area for guests to get at their leisure, and no roulett table in the casino. Otherwise, very good experience
Stayed 2 nights in Jul 2023
Response from Yasmine Malone on 1 Aug,2023
Hi David! We're glad to know you had an overall great time while visiting our property. Thanks for the suggestion, we will keep this in mind as we consider ways to make our casino a better experience for you. Your feedback is very helpful to us.Best regards,Isle of Capri Lula

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the live dealers in the Casino
Stayed 1 night in Jul 2023
Response from Yasmine Malone on 1 Aug,2023
Hi David! Our dealers are a pleasure to have around. I'm glad to hear you had a good time with them as well. Your feedback is appreciated.

2/10 Terrible

Donald

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Do Not Stay Here!
Facility was VERY dirty, Unkept, & Smokey!
Stayed 1 night in Jul 2023
Response from FRONT DESK on 8 Aug,2023
SO SORRY FOR ANY INCONVENIENCE

6/10 Okay

Michael

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Spiders in the bathroom. Yellow water coming from the sink and shower
Stayed 2 nights in Jul 2023

10/10 Excellent

Margie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the view and ho safe while I was there
Stayed 1 night in Jul 2023
Response from Paige Edgin on 27 Jul,2023
We are absolutely delighted enjoyed the view. It gives us great encouragement to receive such amazing reviews, thank you once again and we look forward to welcoming you back soon.

6/10 Okay

Natasha

Travelled with family
Liked: Room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Shiann

Travelled with family and small children
Disliked: Property conditions & facilities
The carpet was filthy the phone didn’t work and the bed had stains on them terrible for almost 200 never will I ever stay there again
Stayed 1 night in Jul 2023
Response from Yasmine Malone on 27 Jul,2023
Shiann, we are sorry to hear about this experience. We do strive for excellent maintenance of our hotel rooms.

2/10 Terrible

alvin

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Dog hair and stains have pictures out middle of nowhere and pool was shut down never again left day early and it was my wifes birthday
Stayed 2 nights in Jul 2023
Response from FRONT DESK on 8 Aug,2023
SO SORRY FOR ANY INCONVENIENCE

8/10 Good

James, Manhattan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
IT WAS VERY CLEAN AND THE STAFF WAS VERY FRIENDLY AND PROFESSIONAL
Stayed 2 nights in Jul 2023
Response from Yasmine Malone on 27 Jul,2023
Thank you for taking the time to leave us a review of your experience at Isle of Capri Lula, James. We look forward to serving you again in the future.

8/10 Good

Ward

Stayed 1 night in Jul 2023