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Reviews of Hostal Asuncion

2.5 out of 5
Hostal Asuncion
Plaza Santa Barbara, 8, 2nd floor D, Madrid, Madrid

Reviews

7.2

Good

Rating 10 - Excellent. 38 out of 185 reviews" "
Rating 8 - Good. 80 out of 185 reviews" "
Rating 6 - Okay. 32 out of 185 reviews" "
Rating 4 - Poor. 22 out of 185 reviews" "
Rating 2 - Terrible. 13 out of 185 reviews" "

8.0/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

S J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Champions League final
Great value. No reception but efficient system. Metro stop right outside.
Stayed 1 night in Jun 2019
Response from Administración on 7 Jul,2019
We are very happy to know that you enjoyed your stay, we hope you will return soon. regards

8/10 Good

Ludvig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven for the budgeted digital hermit
Worth the price. If you get scared by technology be aware that they use a "digitized approach" whereby you never get to interact with staff, instead they talk to you through cameras and microphones. You don't get a key, you get three access codes. While this is sligtly more cumbersome than a regular hotel experience, it keeps their costs down, and so gives a better price. The area is great, near the center, walkable to a lot of fantastic attractions, nightlife and shopping.
Stayed 2 nights in Apr 2019
Response from Administration on 28 May,2019
Thanks for your comments, we hope to improve our service. regards

4/10 Poor

Verified traveller

Disliked: Staff & service
There was no human contact. Everything is automated.
Stayed 2 nights in Mar 2019
Response from Administracion on 21 Mar,2019
Hello, We are working to offer a better service, thanks for your comments

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2018

6/10 Okay

AnthonyD, New Jersey

Liked: Cleanliness
Disliked: Staff & service
I had trouble getting in in out. Registration was done over an intercom.
Stayed 1 night in Nov 2018
Response from Administración on 13 Dec,2018
Thank you for your comments, we hope to improve communication with our guests to avoid intercom disturbances Regards

8/10 Good

Giancarlo, Perth, Australia

Liked: Cleanliness, property conditions & facilities
Nice location
There’s no people to attend. I personally believe that it’s very innovate way to to do the check in and check out. Using WhatsApp, cameras and codes... I like that part. :)
Stayed 1 night in Jul 2018

2/10 Terrible

Stephen, Chester, UK

Disliked: Staff & service, property conditions & facilities
Too futuristic for its own good
The Hostal Asunción is in a beautiful old Madrid building, in a very central area, and once upon a time I bet it was a good place to stay. Now it’s a nightmare, a Margaret Atwood, post-apocalyptic nightmare. That’s because the accommodation is run remotely, by video-telephony link, to a central team somewhere. There is no staff on site. You press the buzzer at street level and have to wait for a member of the remote team to answer. Presumably they are managing other places too. Something they appear to me to have missed is that the accommodation is in a really busy part of Madrid, with lots of bars, with outside tables and lots of noise. Because of this it was impossible to hear if anyone had answered our press of the buzzer. The remote management team informed us that our pre-payment of the room had not gone through and that we needed either to put cash in an envelope and deposit the envelope in a safe they have set up, or start giving card details down the video-telephony link (as if). Fortunately, we had just enough cash. We had to hold each note up to the video camera. Two other guests walked past as we were doing that. It was embarrassing. The voice on the phone line said they welcomed suggestions. I suggested they hire some people to give a proper service to paying guests. The whole thing is nuts. There are chairs in the hall area, just outside the bedrooms. The chairs are linked by a huge chain and secured by a padlock.
Stayed 1 night in Sep 2017

8/10 Good

Destiny

Liked: Cleanliness, property conditions & facilities, room comfort
Slow check-in, but otherwise worth it!
This was very well located--right next to a metro station and restaurants, BUT two reasons I did not rate it 5/5 all the way: 1. Check in took almost an hour as myself and a couple of other guests were buzzing the door outside for 30 minutes and no one let us into the building. Administration for the hotel isn't physically present so I have no idea how that usually works, but we could only get in touch with them once we got into the building, which took 30 minutes. After that, check-in was smooth-- we had to use a camera and telecom system to call in with someone who gave us our room numbers, room door codes (no keys, they use a number pad), and wifi passwords. 2. It was very noisy because regular patrons live in the same building and I was in a room towards the middle of the building and the guys across the court yard put their music on blast. I know it's not the hotel's fault that happened, but it still affected my stay. Other than that, the room was clean and comfortable enough! For the money I paid, I would probably stay there again.
Stayed 1 night in May 2017

8/10 Good

Anna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hard to check in, but amazing location
Very hard to check in - lost over an hour after a long trip while unable to get a hold of anyone. But the place was overall nice.

4/10 Poor

Yingyi

Disliked: Staff & service, property conditions & facilities
A different style
The location is convenient and the room and the bathroom are clean. The no person in reception is weird. You talk to a camera and get all instructions from speaker. Have to take time to use to it. We didn't have problems entering the building because there was a person coming out at that time. We can leave our luggages in the receiption room before check in. Every room has access code but we were told the code publicly in the receiption room by speaker! Lots of bars and restaurants nearby. Kind of noisy in the night. And you can hear next room's TV too.

4/10 Poor

Valeria

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Bad service dirty room
The service was awful. We asked for advice regarding the best way to go to airport and the guy in reception said "I have no idea". The room was dirty and we found a used soap in the shower courtain. Just stayed one night. They have an strage system of passwords for getting into the rooms wich results very unsafe because there are many codes for opening the doors. The safe didn't work.

4/10 Poor

Steph, Ontario, Canada

Liked: Cleanliness
Disliked: Staff & service, room comfort
Hard to find.
Directly downtown with good location walking distance to mostly everything! Hard to initially find and no face to face staff when checking in. Clean rooms, hard bed, small shower stall, private rooms. All newer security doors and safe.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great because of the urgency to get a room at a decent price ( room around 850 euros the night in average in Madrid at that time ). However, if i had the choice I wouldn't have picked it.

8/10 Good

Verified traveller

Liked: Cleanliness

8/10 Good

Amilcar

Liked: Cleanliness, room comfort

6/10 Okay

Liverpool Benny, Liverpool UK

Liked: Cleanliness, room comfort
Disliked: Staff & service
Average hostal - decent price for location
I arrived late in the evening due to missed flight; warned the hostal who said no problem. Arrived and they expected me to go to another hotel 20 minutes away at Plaza de Espana to register. I refused and eventually got the room code, my Spanish is average but the night staff's english was very poor. It was a bit of a nightmare after a horrid journey. There are currently building works which wasn't mentioned so I had a lovely view of scaffolding and netting. With work-men starting loud building works bang on 9am each day. The room was very small for a double (could just walk around the edge of the bed) but the location is fantastic and I couldn't really grumble at the price. Clean and basic with a decent bathroom.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Close to the city center, with a metro station just outside the hotel door!!!

8/10 Good

Franci, Ljubljana

Liked: Cleanliness, property conditions & facilities
hotel location
Short stay for a meeting in the neighbourhood.

8/10 Good

Nick, Cambridge

Liked: Cleanliness
Great location right next to Alonso Martinez metro stop. Very easy to walk anywhere in the centre from there - Gran Via only 10 mins away on foot. Bit noisy at night (bin men, street sweeper etc), but can't argue with the price

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than I expected
Good room, good location. Automatic doors. Very clean.

8/10 Good

franco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Matthew, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem in a leafy oasis!
I was very impressed with the Hostel Asuncion. The service was excellent, the rooms very clean and a good size and the shower was the best I had had in a long time! The location was perfect and it enhanced a great first trip to Madrid. I will defintely be recommending it to friends and family.

8/10 Good

Ryan, Los Angles, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for budget travelers
Overall the cleanliness of room/hotel was absolutely good. I would totally recommend this hotel for quick night stays or for budget travelers. Hotel amenities were provided and the towels were fresh and soft. They cleaned the room daily so it was always freshened while you go out for the day. I would recommend this hotel to anyone if they want a decent place to stay without having to pay a lot for accommodation. There was no breakfast included but there are so many places close by that you can go to for a coffee or what have you. The hotel location is great because everything you can imagine is close by and in walking distance close to Gran Via and Sol.

8/10 Good

Marconi, Dublin,ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
The hotel was clean affordable.staff are very accommodating and it's location is very accessible to public transport.restaurants is just around the area.and it's just walking distance to famous landmarks.

8/10 Good

Mary Josephine, Bath

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location so much on your doorstep and sol is just 10 mins away. The place was great value for money, I've stayed in another hostel In madrid more expensive without a bathroom and was awful so this is definitely my favourite in Madrid. Just a few tiny things that would make it better, a sanitary bin in the bathroom (for the ladies), a few more pillows as they were feather and went flat straight away. That's it, really enjoyed my stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good value for money.
Easy check-in/check-out. Comfortable bed and great A/C made it a good place to rest up after a day in the city.

8/10 Good

William, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
This is my second time staying, I extended my stay. The hotel is in a perfect area and the price cannot be beat for the area and what you get here. Hotel staff and management are very friendly and helpful. I would recommend this property to everyone.

10/10 Excellent

Jett, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Place to Stay
Hostal Asuncion is located in a great area, plenty of places to eat, nice park like atmosphere also. Metro station less than 1 minute outside the door. The Prado is less than 15 minute walk along a beautiful tree lined road. Wonderful shops all around. The property itself is on the 2nd floor with a lift. The front desk manager is very friendly and helpful. The rooms are cleaned daily and fresh towels and bathroom amenities. I highly recommend this property to anyone staying in Madrid on a budget.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Convenient Hotel, Highly recommended
The property is located right at the Plaza Santa Barbara. Wonderful places to eat and sit under shade trees. It is so convenient to everything. In 50 meters is the metro and bus lines. The hotel has scaffolding on the front as they are refurbishing different areas of the building. The hotel occupy s the 2nd floor. The staff here are very helpful, speak English. Ran into some difficulty during my stay and the front desk manager was helpful and understanding. He took care of things that needed doing. The rooms are nice size and plenty of nice hot water in the bathrooms, the showers are very nice. Clean towels and amenities each day. There is a elevator which is great when you have large luggage. There are no services like kettle for hot water, or microwave or refrigerator. Makes for extended stay a little inconvenient. My overall experience was excellent. I would recommend this property to others. I am coming back through Madrid later in the summer and will stay here again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hostel
Very pleasant experience, comfortable room with clean bathroom. Basic but nice powerful shower. Can't go wrong for the price. Room was functional, comfortable bed, clean sheets and fleece throw. Air conditioning easy to use. Desk and practical hanger and railings provided.

8/10 Good

Izaskun, San Sebastian, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will go back.
Pros: close to the metro station, clean, TV, WiFi, good price, private bathroom. Cons: Small room. no breakfast. Good option if you want something close to metro, clean and not expensive.

10/10 Excellent

caitoso, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, friendly staff
Hotel was in a great central location, we were able to walk easily anywhere. Great neighborhood and friendly staff.

8/10 Good

Val, Murcia, Spain.

Liked: Cleanliness, room comfort
Good price and location.
We had a little trouble finding this hostel as it is totally covered in scaffolding. Look for a big green door next to dominoes pizza. You will find a small sticker next to the door bell for the 2nd floor. Once inside, the check in was quick and simple. No need for a key, just a pin code for both the front door and room door. Although the room was small and basic, it was spotlessly clean. Will use this hostel on our next visit to Madrid.

10/10 Excellent

Byron, Los Angeles, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent service and location
I did enjoy my stay in the hostel Asuncion, It is near to shopping and commercial areas, easy transportation as location is 200 meters from metro station, good prices and friendly service at all time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean room
Perfectly located in the city center, very close(maybe 30 seconds) from metro station, This hostel provides clean room, free-wifi, and neat and friendly service. What would you ask for more for this price and this location? Take advantage of this hostel, unless you are asking for something luxurious. Hostel is located in the same building as BurgerKing.

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Comfortable hostal but had bad luck with noise
The room and bathroom were quite satisfactory however there was an annoying dripping sound which stopped me from having a good nights sleep. Probably just a bit of bad luck on the night really.

4/10 Poor

Ger, Philippines

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Ok.
Well, business trip, close to where I had to be. Bed filled about the whole room, . Hotel on one floor and building still under construction. 3 key-codes to remember to get through all the doors, upfront payment, no night service and worlds smallest bathtube ever. Bit unpersonal all.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good but not the best
I stayed there for 4 days in November. At nights, since the place is in a dense locality and the windows cannot be opened, the room got hot in the nights and air conditioner was not working properly. Also the doors are very thin. So you get to hear anything happening around your room. Apart from these, they had free wifi which worked well and the hostel is located in a very nice place with metro and restaurants nearby.

8/10 Good

Verified traveller

Liked: Room comfort
Comfortable beds
Decent choice of hotel, though its currently undergoing renovation and covered with scaffolding, so balconies are basically inaccessible.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel for visiting madrid
Position of the hotel is very accesible-near the metro, surrounded by bars caffes and restaurants.Inside the room is very clean, staff is very polite and ready to help anytime.

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Good address
Very helpful and nice staff. The hotel location is perfect for a short trip in Madrid (lots of cafés, restaurants and bars not far from the hotel). Rooms are small but enough for a short stay.

8/10 Good

Verified traveller

Liked: Staff & service
cheap and well located

10/10 Excellent

Carlota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Falta de champú y jabón de manos, algo imprescindible ahora con el virus. Mucho ruido de los vecinos por la noche. La habitación algo decepcionante para las fotos que tienen puestas en la web.
Stayed 1 night in Feb 2021

10/10 Excellent

Carlota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El establecimiento me gusto tiene buena tecnologia, las habitaciones son con un codigo pin y esta bastante bien
Stayed 1 night in Jan 2021

10/10 Excellent

Cristo Javier

Stayed 1 night in Oct 2020