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Reviews of Le Meridien Towers Makkah

5 out of 5
Le Meridien Towers Makkah
Kudai Road, Makkah

Reviews

8.0

Very good

Rating 10 - Excellent. 146 out of 360 reviews" "
Rating 8 - Good. 114 out of 360 reviews" "
Rating 6 - Okay. 55 out of 360 reviews" "
Rating 4 - Poor. 22 out of 360 reviews" "
Rating 2 - Terrible. 23 out of 360 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Naila

Stayed 2 nights in Mar 2024

8/10 Good

Muhammad

Stayed 1 night in Mar 2024

10/10 Excellent

Ramatoulaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent séjour dans une suite exécutive N 1301 très fonctionnelle. Service de navette top ! Bravo!
Stayed 5 nights in Jan 2024

10/10 Excellent

vikhar

Stayed 2 nights in Jan 2024

10/10 Excellent

Mohammed

Stayed 1 night in Jan 2024

6/10 Okay

Rasif

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
We booked a royal suite. The actual accommodation was different than what was shown in the photos on expedia. The room was smelling bad when we checked in. The fittings inside needed a good repair. The carpet was dirty as well. One of the showers was broken, about which we complained but it was never attended to. I will not rate it really bad, rather would say it was an average stay. However, full credit to their shuttle service which never disappointed us.
Stayed 8 nights in Dec 2023

6/10 Okay

Deeko

Travelled with family
Liked: Property conditions & facilities
Near haram
Stayed 1 night in Dec 2023

8/10 Good

Emad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle bus to the hotel was more than perfect around the clock and the destinations was not so far about 5 minutes away from the Haram staff are happy to serve all clients with care and love
Stayed 2 nights in Nov 2023

10/10 Excellent

Obaid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access ro Haram. Dining and clean rooms. Good service
Stayed 2 nights in Nov 2023

10/10 Excellent

Syed, Markham

Liked: Amenities
Keep up the good work
Stayed 2 nights in Nov 2023
Response from Le Meridien Towers Makkah on 14 Nov,2023
Dear Mr. Sayed,Greetings from Le Meridien Towers Makkah!At the outset it gives us great pleasure to earnestly show our gratitude for having chosen our hotel as the preferred venue for your stay during your visit to MakkahThank you for sharing your valuable feedback. We highly appreciate your recognition of our services. We look forward to your continued patronage.With Best RegardsLe Meridien Towers Makkah

10/10 Excellent

Asif Ahmed saeed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Le Meridien Towers Makkah on 14 Nov,2023
Dear Mr. Asif,Greetings from Le Meridien Towers Makkah!At the outset it gives us great pleasure to earnestly show our gratitude for having chosen our hotel as the preferred venue for your stay during your visit to MakkahThank you for sharing your valuable feedback. We highly appreciate your recognition of our services. We look forward to your continued patronage.With Best RegardsLe Meridien Towers Makkah

10/10 Excellent

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
I've stayed many times before at this propriety. Even during Ramadan. As always, i would say it's Money Well Spent. The shuttle service to Haram is unbeatable. 3 Minutes ride only and 24/H service. No one could beat that. The rooms are comfortable and clean. But the highlight that i noticed this last visit, is how everyone is striving and even competing to present you with the best service possible. It's unbelievable how everyone from the Room Service that checks on us all the time to ensure that we're not missing anything, and they're ready to do your room any time, to the crew in charge of the breakfast. Especially at the Khaleeji ( Gulf ) Restaurant. While, the breakfast could definitely be better and perhaps this is one thing that hasn't changed or improved much in years. However, it's really not much compared to the welcoming smiles that you get and the immediate attention from the minute you step in to the restaurant. I would like to mention Mr. Saud Syed Kareem. He's very welcoming and always makes sure to go above and beyond for our comfort and with all the guests. Thank you Sir. Overall, i will highly recommend Le Meridien Towers. And, i can't wait to go back.
Stayed 3 nights in Sep 2023
Response from Le Meridien Towers Makkah on 23 Oct,2023
Dear Mr. Mohammed,Thank you for staying with us and providing your valuable feedback. We highly appreciate your recognition of our overall efforts and services. We look forward to welcome you again.RegardsLe Meridien Towers Makkah

6/10 Okay

Khaled

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Shuttle is good but customer service is not
The best thing about the hotel is the shuttle to the Haram which takes 2 minutes. The customer service needs to improve and staff need to be trained in it, it seems some people are employed for the sake of it.
Stayed 4 nights in Oct 2023
Response from Le Meridien Towers Makkah on 23 Oct,2023
Dear Mr. Khaled,Thank you for staying with us and providing your valuable feedback. Your feedback has been noted and we assure that we shall take suitable measures to meet your expectations. We look forward to welcome you again.RegardsLe Meridien Towers Makkah

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good but poor customer service
This is my third time staying in this hotel in the last 18 months. The best thing about this hotel is the shuttle to the Haram (literally outside), it takes less than 2 minutes to get to the clock tower from the hotel. The shuttle is around every 10 minutes (it's frequent). The housekeeping has improved however the check-in needs to be improved a lot particularly the staff, it's like some of them don't know what they're doing and were employed for the sake of it. They need to be trained better and provide better customer service as this affects your mood about the hotel.
Stayed 2 nights in Oct 2023
Response from Le Meridien Towers Makkah on 23 Oct,2023
Dear Guest,Thank you for staying with us and providing your valuable feedback. Please accept our sincere apology for the inconvenience caused. We look forward to welcome you again.RegardsLe Meridien Towers Makkah

8/10 Good

anowar

Travelled with family
Liked: Staff & service
It’s not 5 star..but good for the price..the lobby where they have the coaches (waiting areas) need to be more clean and to much flies around.. Room are decent/air conditioner need new thermostat won’t work only on one speed .. The best thing I like about this hotel is the transportation from and to the haram masjid ..
Stayed 4 nights in Sep 2023
Response from Le Meridien Towers Makkah on 14 Nov,2023
Dear Guest,Greetings from Le Meridien Towers Makkah!At the outset it gives us great pleasure to earnestly show our gratitude for having chosen our hotel as the preferred venue for your stay during your visit to MakkahThank you for sharing your valuable feedback. We highly appreciate your recognition of our services. While apologizing for the inconvenience caused to you, we would like to assure you that your observation has been discussed with our management team and suitable action initiated.Let us assure you that it is our constant endeavor to provide high standards of personalized service and efficiency and would request you to not to hold this particular incident as a reflection of our overall services. We look forward to your continued patronage.With Best RegardsLe Meridien Towers Makkah

10/10 Excellent

Muhammad

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for Umrah pilgrims with reasonable price. Special thanks to Bell Boy Shafi from Burma.
Stayed 2 nights in Sep 2023
Response from Le Meridien Towers Makkah on 14 Nov,2023
Dear Mr. Muhammad,Greetings from Le Meridien Towers Makkah!At the outset it gives us great pleasure to earnestly show our gratitude for having chosen our hotel as the preferred venue for your stay during your visit to MakkahThank you for sharing your valuable feedback. We highly appreciate your recognition of our services. We look forward to your continued patronage.With Best RegardsLe Meridien Towers Makkah

10/10 Excellent

Murtala Muqaddas

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Prompt response and good meal
Stayed 10 nights in Sep 2023
Response from Le Meridien Towers Makkah on 14 Nov,2023
Dear Mr. Murtala,Greetings from Le Meridien Towers Makkah!At the outset it gives us great pleasure to earnestly show our gratitude for having chosen our hotel as the preferred venue for your stay during your visit to MakkahThank you for sharing your valuable feedback. We highly appreciate your recognition of our services. We look forward to your continued patronage.With Best RegardsLe Meridien Towers Makkah

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Sep 2023
Response from Le Meridien Towers Makkah on 14 Nov,2023
Dear Mr. Ahmed,Greetings from Le Meridien Towers Makkah!At the outset it gives us great pleasure to earnestly show our gratitude for having chosen our hotel as the preferred venue for your stay during your visit to MakkahThank you for sharing your valuable feedback. We highly appreciate your recognition of our services. We look forward to your continued patronage.With Best RegardsLe Meridien Towers Makkah

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UMRAH LESSER HAJJ
Nice mee our accommodation requirements. Shuttle service to Haram was fantastic. Fellow shuttle service users need to learn to Queue
Stayed 6 nights in Aug 2023

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The service was terrible and this is not a 5* hotel
Stayed 2 nights in Aug 2023

10/10 Excellent

Mohammed mohsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

sumera

Stayed 11 nights in Jul 2023

10/10 Excellent

Ammar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would come back to this property without hesitation.
Stayed 3 nights in Jul 2023

10/10 Excellent

Nofiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

2/10 Terrible

sheerin

Stayed 1 night in Jun 2023

2/10 Terrible

sheerin

Disliked: Property conditions & facilities
The staff is very rude. Their behaviour is very bad. Besides, they torture even though the payment is done in advance. I hate the property.
Stayed 1 night in Jun 2023

8/10 Good

Razzak

Liked: Cleanliness, property conditions & facilities
Check-in is very slow and complex, with long queues forming as a result. Must have the booking reference ready. My booking could not be found, even with the reference number, as 'the system is updated only once a day'. Kept me waiting over 30 minutes for someone to check the booking, which was eventually found. The management need to improve their check-in process. The staff work hard and do their best
Stayed 1 night in May 2023

10/10 Excellent

Mohammad

Stayed 2 nights in May 2023

10/10 Excellent

WESSAMELDIN

The bus shuttles make it very close to haram
Stayed 1 night in May 2023

8/10 Good

Nabeel

Stayed 3 nights in May 2023

10/10 Excellent

AbdulHafeedh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
It was a beautiful hotel
Stayed 4 nights in Apr 2023

10/10 Excellent

Sahar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bus shuttles were very easy to take and accessible at all times. Property was very clean, staff were very helpful and friendly. I checked in within minutes and same with checking out. Highly recommended
Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grrat hotel snd excellent shuttle service to Haram
The suite with kitchenette was very useful during our stay in Ramadan as we could just heat up our food. The reception and room service staff were friendly and accommodating. The free shuttle service to Haram was excellent which took few minutes and made the whole trip comfortable and easy. Jazakallah Meridian!
Stayed 9 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every one is good except bus drivers they waited t
All is well i was staying more then 10yrs
Stayed 2 nights in Jan 2023

4/10 Poor

Jean Francois

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apparts are not clean, carpets, table and counter, rest rooms moldy, carpet dirty and dusty
Stayed 2 nights in Feb 2023

4/10 Poor

AHMAD

Travelled with group
Disliked: Staff & service, property conditions & facilities

8/10 Good

Ashraf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfying
It was OK overall. The only drawback is the huge number of guests which made it difficult sometimes for the staff to do their duties perfectly. The breakfast wav varied and satisfying. It’s a nice place anyway.
Stayed 4 nights in Feb 2023

8/10 Good

rehool

Travelled with group
Disliked: Amenities
I loved the frequencies of shuttle services (24 hrs) to the Masjid al-Haram (the Great Mosque of Makkah).and the drop off and pick up location. One can easily find the way without getting lost. This was/is an A service. It takes less than 4 minutes to get there by the shuttle and 5 minutes walk to the Kaa'ba. What I didn't not like was that, the hotel does not have any newer plug points ( Electrical outlets) to plug in the USB for phone charging like all hotels do these days in the rooms. That's very old fashion and INCONVENIENCE!!! So be prepared if you are staying here. Apart from that, I would say, it served my purpose and I am happy for what I got for the price I paid. The rooms have a safe, small refrigerator and a kitchenette (no stove or microwave). It comes in handy if you are staying for few days to store fruits and non perishable food. I would recommend this hotel if you are not a picky person.
Stayed 3 nights in Feb 2023

6/10 Okay

Mariama

Stayed 2 nights in Jan 2023

10/10 Excellent

Naayef

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The guys at the reception checking us in and out were amazing
Stayed 1 night in Jan 2023

10/10 Excellent

Leena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The hotel was very close to Haram. the bus hotel bus to transfer is amazing and runs nearly every 5-10 minutes. the room was clean and spacious
Stayed 5 nights in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place and close to masjid
Stayed 1 night in Dec 2022

10/10 Excellent

Tajudeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and I stay in wasn't bad. Good Overall
Stayed 2 nights in Nov 2022

6/10 Okay

amtul

Liked: Room comfort
It was just ok stay.
Initially our stay at Tower 5 room was good but no view. We booked for City View and when we requested for city view room, we were given Room at Tower 8, which had several issues. It wasn't clean, overused furniture, bathroom was clogged water. Breakfast was good. Reception staff not experienced. Shuttle service is good.
Stayed 4 nights in Aug 2022

10/10 Excellent

ASHRAF

Stayed 6 nights in Aug 2022

8/10 Good

Muhammad Raheel

Stayed 1 night in Jan 2022

2/10 Terrible

Mustapha

Stayed 5 nights in Apr 2022
Response from reservation manager on 12 May,2022
please visit us again

10/10 Excellent

Khalid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay with fast and smooth commute
Friend of mine and I stayed 7 nights at le méridien towers Makkah . The check in was smooth they even upgraded our room to a one bedroom apartment . Most of the staff were friendly and welcoming. The hotel is huge and very busy but still the lifts are always available. The hotel has 3 restaurants, mini supermarket and few perfume and clothing shops . They provide buses to take us to the Haram the journey only takes between 80 and 120 seconds They were so many buses we hardly had to wait for one to get to the Haram . On our way back you might have to wait few minutes to get into the bus . But overall it’s very smooth and convenient. We were very happy with our stay Ahmed Shakir one of the directors was very friendly and welcoming and he was happy to assist . I strongly recommend this hotel and I would definitely stay there again if I get a chance to preform another umra insha’Allah.
Stayed 7 nights in Apr 2022
Response from reservation manager on 12 May,2022
thank you for taking time to rating and please visit us again

2/10 Terrible

Sulaiman

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from reservation manager on 12 May,2022
please visit up again

2/10 Terrible

Momed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a run down property with dirty.bed sheets, no iron.board, un responsive reception and broken furniture. The only good thing about this hotel is the shuttle bus to haram is really good. So if you just want a place.to crash and go.to the mosque .Fine, otherwise stay away !!
Stayed 2 nights in Apr 2022