Water supply was completely shut off in the middle of the night. Water supply suddenly stopped in the middle of showering, that was the most terrible experience. No water to flush the toilet, we couldn't use the bathroom as well. Called the emergency number over 10 times at mid-night, call center staff only recorded our request, no status update, no response, and no action to fix the issue. No on-site staff to look into the problem. Problem was eventually fixed the next day. Equipment failures sometime happen, hotel management should have a good communication channel for customers to get help, but this hotel failed completely in this area. Other than that, the resort environment is good. Areas are clean and well maintained. Cabin condition is good, looks like newly built structure. Our stay could have been excellent if there were no water equipment failure.