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Reviews of MaxStays Max Pavilion at The Venice Residences

MaxStays Max Pavilion at The Venice Residences
Alessandro Tower, The Venice, Luxury Residences, Mckinley Hill, Taguig

Reviews

7.8

Good

Rating 10 - Excellent. 11 out of 31 reviews" "
Rating 8 - Good. 10 out of 31 reviews" "
Rating 6 - Okay. 6 out of 31 reviews" "
Rating 4 - Poor. 2 out of 31 reviews" "
Rating 2 - Terrible. 2 out of 31 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

Edwin

Travelled with partner
Courteous staff. Location trendy with walkable good restaurants and connected to a mall. Fixtures are old, no hot water, few shower tiles unglued. Terrace was used as storages. Visible crawling pest. Very disappointed as it was advertised as 5 star accommodation.
Stayed 1 night in Feb 2024
Response from MaxStays on 28 Feb,2024
Dear Sir Edwin, Greetings!Thank you for sharing your feedback with us. We genuinely appreciate your kind words about our courteous staff and the trendy location with convenient access to restaurants and a mall.We deeply regret to learn about the challenges you encountered during your stay. Please accept our sincere apologies for the issues. Your comments have been taken seriously, and we are addressing these concerns to ensure a more comfortable experience for our guests in the future. We understand your disappointment, and we assure you that this does not align with the standard of excellence we aim to uphold. Once again, thank you for bringing these matters to our attention. Warm regards,

8/10 Good

Jasmin

Stayed 3 nights in Jan 2024
Response from MaxStays on 28 Feb,2024
Dear Ms. Jasmin, Greetings!We wanted to extend a heartfelt thank you for your recent stay at our property. Your commendable score of 8 out of 10 is greatly appreciated, and it reinforces our dedication to providing exceptional experiences for our guests.Your feedback is invaluable to us, and we're thrilled to hear that your stay met your expectations. We're committed to continually improving our services, and your insights help us in this endeavor.Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future.Warm regards,

10/10 Excellent

Jack

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from MaxStays on 9 Jan,2024
Dear Sir Jack,Thank you so much for taking the time to leave us a perfect score for your stay at our property.We're delighted to hear that you had a wonderful experience, and it was truly a pleasure hosting you. Your positive feedback means a lot to us, and we hope to welcome you back in the future.Best regards,

10/10 Excellent

Roden

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from MaxStays on 17 Jun,2023
Hi Roden, Greetings!Thank you for taking the time to give our property a perfect score. We truly appreciate your feedback and look forward to welcoming you back in the future.Regards,

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from The Management on 16 Feb,2020
Dear Alex, Greetings from MaxStays! Thank you for staying at our property and thank you your perfect ratings. We hope to welcome you again in the future. Kind regards,

8/10 Good

Mari Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay :)
Over night stay for my parents and me and my husband. It was enjoyable :)
Stayed 1 night in Dec 2019
Response from The Management on 6 Jan,2020
Dear Ms. Mari, Greetings from MaxStays! Thank you so much for your wonderful review about us. We are grateful to know that you had such a wonderful experience staying at our property with your family. Your comments are highly appreciated as we continue to do our very best for the comfort and satisfaction of all our guests. We look forward to welcoming you back for another pleasant stay in the near future. Kind regards, The Management

10/10 Excellent

Jim Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Stayed 1 night in Nov 2019
Response from MaxTeam on 20 Nov,2019
Dear Mr. Jim, Thank you for taking the time to share your perfect review. We hope to welcome you back again soon. Best regards, MaxTeam

10/10 Excellent

Vincent

Liked: Cleanliness, property conditions & facilities, room comfort
Good location, nice pool, clean and friendly staff
Friendly staff. Clean room. I had an early check in at an empty unit. The early check was charged seriously. Unit has super fast internet, Netflix, smart tv. Even a washing machine.
Stayed 2 nights in Aug 2019
Response from MaxTeam on 5 Sept,2019
Dear Mr. Vincent, Greetings from MaxStays! Thank you so much for taking the time to share your experience and choosing our property. We are delighted to have your high admiration in so many aspects, especially our friendly staff, clean room, amenities, and our location. We are proud that we were able to contribute in making your short trip enjoyable. Your compliments truly motivate us in continuing to deliver the service standards to our guests. Once again, thank you so much and we look forward to the pleasure of welcoming you back at MaxStays - Max Pavilion @ The Venice Residences. Warm regards, MaxTeam

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s a good experience. I enjoyed the fact the property was close to everything including the easy access to the mall. I wish the front desk staff was a little more friendly with inquires.
Stayed 17 nights in Jul 2019
Response from MaxTeam on 8 Aug,2019
Dear MaxStays Guest, Thank you for taking the time to write this review of the property. We would like to extend our apologies for the inconvenience you have experienced during your most recent stay with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times especially the building receptionists are not our staff. However, we are thankful that this concern has been brought to our attention as this will help us to work closely with the building admin. Once again, thank you so much. Kind regards, MaxTeam

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is fine if not super except the check-in procedure is lacking. It took us awhile to check in due to poor collaboration between the residents teller and the max pavilion teller.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything closeby and very high end, highy recomnendable
Stayed 6 nights in Nov 2018
Response from MaxStays Team on 11 Dec,2018
Dear Ada, Thank you for taking your time to share your experience with us, providing an exceptional service is our top priority at MaxStays. Once again, thank you and we hope to see you again soon at Maxstays. Best Regards, MaxStays Team

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Max residences need to do more work in communicating that it was a unit owner and not the owner of the development. I spent a lot of valuable time just to find where can find the property and to find how I ca check in.
Stayed 1 night in Jul 2018
Response from Clariza on 4 Aug,2018
Dear Guest, Thank you for taking your time to share your experience with us, your feedback is important to us to better improve our service, your concern with the location has been raised to the Management and rest assured this was given proper action. Again, Thank you and we hope to see you again at MaxStays. Best Regards, MaxStays Team

2/10 Terrible

Peter

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Go somewhere else!
A con... Expensive , small room, not a real hotel, no restaurant or bar, no entrance sign so difficult to find, no return of funds if you want to leave and you do, aircon blow on your head...
Response from Clang on 9 Aug,2018
Dear Peter, Thank you for your feedback, I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, we assure you this was given proper action. Again, Thank you and we hope to see you again at MaxStays. Regards, MaxStays Team

10/10 Excellent

Zairah, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 5 star experience in Manila
I'm very pleased with my experience at the hotel. Staff were very accommodating and helpful. The room was very clean and the hotel is attached to the beautiful Venice Grand Canal Mall. The hallway did smell a bit like smoke but that's the only drawback. I would stay here again.
Stayed 1 night in Jan 2018
Response from Clariza on 26 Jan,2018
Dear Zairah, Thank you for taking your time to share your experience at MaxStays - Max Pavilion @ The Venice Residences, providing an exceptional service is our top priority at MaxStays and we are ecstatic to know that we have met expectations and enjoyed your stay with us, this will be shared to our staff to further motivate them in providing an exceptional service to all our guests. Again, thank you and we hope to see you again soon at MaxStays. Best Regards, MaxStays Team

10/10 Excellent

devin, new orleans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and nice
Room was clean and staff was nice we had a good time
Stayed 9 nights in Nov 2017
Response from Clang on 9 Aug,2018
Dear Devin, Thank you for taking your time to share your experience with us, we appreciate your comment regarding our customer service. Our trained to provide only the best in customer service and we are pleased to know that we have met your expectations and enjoyed your stay with us. Again, Thank you and we hope to see you again at MaxStays. Best Regards, MaxStays Team

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish I could stay more than a day, I love the place, the security, most specially the friendly staff, they keep my baggage in their office secured while I go shopping. thank you so much for the excellent service:))
Stayed 1 night in Sep 2017
Response from Clang on 9 Aug,2018
Dear Catherine, Thank you for taking your time to share your experience with us, we appreciate your comments regarding our customer service. Our staff trained to provide only the best in customer service and we are pleased to know that we have met your expectations and enjoyed your stay with us. Again, Thank you and we hope to see you again at MaxStays. Best Regards, MaxStays Team

10/10 Excellent

Andrew, San Francisco, Cebu, Bohol, BGC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT a small Hotel Room, it's a Spacious Condo
I posted a review about my check in, but I felt compelled to write a longer review here after reading some of the other (not so good) reviews. I can tell you that Max Pavilion runs a very professional organization and highly qualified staff. They send a very nice email greeting when you book a room, they do a followup email and offer suggestions when to arrive to avoid the heavy traffic in Manila. Their concierge greeted my wife and I in the lobby withing a few minutes, accompanied us to our room and brought us a nice refreshing welcome drink. This is not something you get from any 3-4 Star hotels and only from a few 5-Star hotels. In my opinion, they are 100% High Class! Yes, it is true they are not a hotel, but the accommodations are much better that any 3-4 Star hotel. And if you plan to stay anywhere more than a day or two, you really want the comfort and space of Max Stay's condo suites. These are not tiny hotel rooms, they are spacious condo suites with everything you would expect to find in a condo and at a price far far less than a hotel suite. The units are are connected via walkway to the Venice Grand Canal Mall with great shopping and delicious restaurants that offer just about any cuisine you want. Do yourself a favor and forget the hotels, stay in comfort at one of the Max Pavilion units. You will be more than pleased!
Stayed 2 nights in May 2017
Response from Clang on 9 Aug,2018
Dear Andrew, Thank you for taking your time to share your experience with us, we appreciate your comments regarding our customer service. Our staff trained to provide only the best in customer service and we are pleased to know that we have met your expectations and enjoyed your stay with us. Again, Thank you and we hope to see you again at MaxStays. Best Regards, MaxStays Team

10/10 Excellent

Tao Shun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good time
Parking confusing
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb !
I don't know about the others saying the room wasn't good at all. The room was clean, ac is cold, shower is okay as well as the heater, bathroom is also clean, staffs are accommodating they even waited us for 6 hrs at the lobby because of late arrival. I only planned to stay for 2 days but ended up staying a week. The place is near Venice Mall, there's plenty of restaurants near. Overall experience was great. Would recommend this to a friend :)
Response from Clang on 9 Aug,2018
Dear Valued Guest, Thank you for taking your time to share your experience with us, we appreciate your comments regarding our customer service. Our staff trained to provide only the best in customer service and we are pleased to know that we have met your expectations and enjoyed your stay with us. Again, Thank you and we hope to see you again at MaxStays. Best Regards, MaxStays Team

8/10 Good

Lai Kuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Gordon Smith, Hong Kong

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
BARE ROOM NO HOTEL FACILITIES! FRAUD!
This is someone renting out rooms in a condo tower falsely advertising as hotel with 5 star facilities. We found NONE of the facilities advertised, not even a hotel lobby or reception. It took almost one hour (!) for someone to show up at the apartment tower to take us to the room because nobody was working on site. The lobby with fireplace, business center, free shuttle and all the other advertised hotel facilities DID NOT EXIST. There was also no access to a shared swimming pool, residents club or other condominion tower facilities to make up. Outside next to the building was construction going on and inside the building next to the room rented out was construction. Workers were hauling building supplies up and down the elevator. We found out that similar rooms are available for rent for 15000 Pesos per month via OLX. We were charged more than 18000 Pesos for 3 nights. We asked for a 50% refund making up for the lack of any hotel facilities. This would still have been 9000 Pesos for 3 nights. There was no cooperation or counter offer from the owner. No concessions whatsoever or attempt at making up. This was our worst ever Expedia experience after many years and countless hotel stays. We feel outright defrauded and the only reason we even agreed to check in to that room was the fact that we pre-booked via this site and did not have time to look for a real hotel on short notice.

8/10 Good

Reuben

Stayed 14 nights in Apr 2024
Response from MaxStays on 22 May,2024
Hi Sir Reuben,Thank you so much for your 4-star review! We're glad you enjoyed your stay. Your feedback is appreciated, and we look forward to hosting you again!Best,

6/10 Okay

Alf Rune

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

MORITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
携帯より客をみろ
入口の雰囲気最悪。客を見ずに携帯電話を見ていて最悪。あれは、別の会社なのかな。ホテルのスタッフは漢字良かったです。
Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
場所がわかりにくく　シャワーも湯が使えなかった
Stayed 1 night in Apr 2019

8/10 Good

Franco, Berlin, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Für 5 Sterne reicht es nicht. Die Ausstattung ist ok. Das Kingsize Bett ist sehr bequem und der 49 Zoll Curve-Fernseher mit kostenfreier amazon Prime und Netflix Nutzung ist eindeutig das Highlight. WLAN mit im Schnitt 10 Mbit im Download (1 Mbit im Upload) hat zuverlässig funktioniert. Abzug gibt es bei der Küche: der Wasserkocher lässt sich nur mit meinem Stromadapter nutzen. Die Tassimo ist klasse, jedoch fehlen die passenden Tassen dazu. Der Billigkleiderschrank ist schräg zusammengebaut. Der Roomservice ist nett und zuvorkommend, jedoch wurde 2x nicht immer auf dem sehr guten hohen Niveau sauber gemacht (ich war 4 Wochen hier). Ich kann das Appartment-Hotel dennoch guten Gewissens weiterempfehlen.
Stayed 26 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
좋네요
전반적으로 깔끔합니다. 특히 무료 laundry service가 daily 지원해주니 좋습니다 다만, 호텔은 아니다 보니 아침 조식 부페는 없으며, 기타 호텔에서 누릴 수 있는 부대시설은 즐기기 어렵습니다. 위치는 베니스몰 인근이라 식당 및 쇼핑은 괜찮고, 하이스트릿도 5분 이면 도달 가능해서 위치는 편리합니다.

8/10 Good

BONGGYU

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
5starts hotel??
The overall facility looks good and room was clean enough. But there was no actual FRONT desk and the guide who sit on the front can't do any chek-in or check-out... They just call to the other clerk and the clerk appeared from somewhere. It took 15~20min normally to meet the actual front clerk. No taxi calling, No bell boy, Key is the old manual key. Be aware that this hotel is 5 starts.
Stayed 1 night in Aug 2017
We apologize that we didn't meet your expectations but based on our listing from Expedia we are categorized as Apartment Hotel. Our main goal is to provide the best quality service to our guests. Your feedback is important to us and we will take this as a challenge to better improve our services. We hope you give us a chance to show you that we can provide an exceptional service. Thank you and we hope to see you again at MaxStays.

8/10 Good

マニラー

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
日本でいう民泊のホテル
一般の人達が居住する高級コンドーミニアムの一部を宿泊客にあてている。そのため受付で係員を呼び出しチェックイン。チェックアウトは部屋から係員を呼び出し行う。すぐに来てくれスムーズで問題なし。部屋はスリッパがなかったが清潔快適、キッチンや冷蔵庫もあり。ショッピングモールに隣接。