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Reviews of Grand Mercure Basildene Manor

4 out of 5
Grand Mercure Basildene Manor
187 Wallcliffe Road, Margaret River, WA

Reviews

9.8

Exceptional

Rating 10 - Excellent. 181 out of 212 reviews" "
Rating 8 - Good. 24 out of 212 reviews" "
Rating 6 - Okay. 6 out of 212 reviews" "
Rating 4 - Poor. 1 out of 212 reviews" "
Rating 2 - Terrible. 0 out of 212 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambience was beautiful. Plenty of activities available-tennis, swimming, games, jigsaws,books to read.
Stayed 4 nights in Apr 2024
Response from Basildene Team on 15 May,2024
Thank you for your glowing review. It was great to hear that you had a wonderful stay with us. We look forward to welcoming you back next time you are in the South West.

10/10 Excellent

Peter, Montreal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful property, clean surrounded by beautiful well maintained garden. The best hotel on this trip. Great breakfast with local fruits, clean and very magical dining area.
Stayed 1 night in Mar 2024
Response from Team Basildene on 3 Apr,2024
Dear Peter,Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Basildene Manor.We look forward to welcoming you back soon.

10/10 Excellent

Paul, Burlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property set in tranquil gardens. Great breakfast buffet with options for a cooked breakfast. Rooms are large and well appointed, staff very friendly and helpful. A short drive to Margaret River restaurants and lots to see/do in the area.
Stayed 4 nights in Dec 2023
Response from Basildene Team on 2 Feb,2024
Dear Paul,Thank you for taking a moment to share your experience at Basildene Manor. We are so pleased tohear that you enjoyed your stay. We look forward to welcoming you back again soon.Warm regards,

10/10 Excellent

Sheila

Travelled with partner
Lovely stay, such friendly and helpful staff. Great breakfasts and afternoon cakes and tea.
Stayed 3 nights in Dec 2023

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property set in beautiful gardens with a pool and bbq area. We were well looked after.
Stayed 3 nights in Nov 2023
Response from Basildene Team on 30 Nov,2023
Dear Denise,Thank you for taking the time to review your recent Manor stay. We are all so delighted that you have enjoyed the experience and we look forward to welcoming you again soon.Warm regards,Basildene Team

10/10 Excellent

Charles, Cabarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, close to town and great restaurants. Staff excellent and breakfast was also very nice. Have already recommended this property to several friends.
Stayed 2 nights in Sep 2023
Response from Daniela Ranieri, Basildene Reservations on 30 Sept,2023
Dear Charles,Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Basildene Manor.We look forward to welcoming you back soon.

10/10 Excellent

Bronwyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old house recently renovated. Beautiful gardens. Very relaxing stay close to all the attractions of the Margaret River area. Staff were helpful in choosing the local places to visit.
Stayed 3 nights in Jul 2023
Response from The Basildene Team on 26 Jul,2023
Dear Bronwyn,thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our guests. We Look forward to welcoming you again soon.Kind regards,

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beautiful property and gardens makes this a magical setting. Staff and breakfast were wonderful!
Stayed 3 nights in Jul 2023
Response from The Basildene Team on 26 Jul,2023
Dear Wanda,Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Basildene Manor.We look forward to welcoming you back soon.Kind regards

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I enjoyed our recent stay very much. The property is absolutely lovely and is so recently refreshed, you can still smell the fresh paint. The gardens are beautifully manicured and there simply isn't a thing out of place in the manor. The included breakfast is excellent, far better than any major hotel restaurant I've ever eaten in and the conservatory it is served in is a perfect place to enjoy it. Couldn't recommend a stay here while in Margaret River any higher.
Stayed 4 nights in Jun 2023
Response from The Basildene Team on 26 Jul,2023
Dear David,Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and we hope you'll stay with us again next time you're in Margaret River.Kind regards

10/10 Excellent

Chris

Stayed 2 nights in Apr 2023

10/10 Excellent

Timothy

Stayed 1 night in Feb 2023
Response from Basildene Team on 30 Nov,2023
Dear Timothy,Thank you for taking the time to write such a wonderful review. We are delighted to know that you enjoyed your time at the Manor. We look forward to welcoming you back again soon! Warm regards,Basildene Team

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Property and attentive staff
Loved our stay, the property was stunning, beautiful gardens, nice pool area, lovely room and the the little touches made it special. Staff were attentive and gave great recommendations for things to do and places to eat. Breakfast was lovely too!
Stayed 3 nights in Jan 2023
Response from Maike on 5 Apr,2023
Dear Karen,We could not be happier about your compliments! Thank you so very much for sharing. Warm regards,Maike and the Team @ Basildene Manor

10/10 Excellent

Zenobia

Stayed 3 nights in Dec 2022
Response from Basildene Team on 30 Nov,2023
Dear Zenobia,Thank you for choosing to stay at Basildene Manor and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.Warm regards,Basildene Team

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this wonderful accommodation
We had a wonderful and relaxing stay at this beautiful boutique hotel. Surrounded by stunning gardens and plenty of birdsong this was the perfect getaway. The bedroom was large and very comfortable with a balcony from which we could look out at the beautiful gardens every morning we woke up. There were 2 cosy lounges with open fires and books and games supplied. The breakfast was excellent and each afternoon a very tasty home made cake was provided with the tea and coffee that was available throughout the day. The staff were excellent. However, what really stood out for us was on the day that we didn't require room service they left a basket of fresh towels, toiletries and other provisions outside our door. A guest laundry was also provided which was gratefully appreciated by all the guests. The location just outside Margaret River town was very convenient for finding wonderful restaurants, cafes and shops and was also close to the wineries. The only negative was the WiFi was a little problematic. Despite that minor hiccup, we would certainly stay here again and would highly recommend this accommodation to anyone thinking of having a holiday in the Margaret River region.
Stayed 5 nights in Jun 2022

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt like a English Country Manor
Stayed 2 nights in May 2022

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced, nice hotel other than that
A very tidy hotel, modern bathroom and fixtures, large rooms, good breakfast. Beautiful view from the breakfast conservatory. However we were in 'Shiraz' room, which was absoltuely not worth what we paid. At $250/nt it would've been great, but at the $500/nt we paid it was quite underwhelming. Bed was only just okay in terms of comfort, window looked out the carpark, no bath, no blacony, no nice view and grounds were quite small. I've stayed in many better quality hotels for half the price. Summary: great place, just way overpriced, at least for Shiraz room.
Stayed 1 night in Apr 2022

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. The history of the building is beautiful, the grounds, building and interiors have been well maintained. Breakfast in the conservatory each morning was very nice with beautiful views over the formal gardens.
Stayed 3 nights in Apr 2022

10/10 Excellent

Ralph

Stayed 7 nights in Apr 2022

10/10 Excellent

Vivian

Stayed 1 night in Mar 2022

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manor and grounds were beautiful, really something special. Rooms were well equipped and the staff were friendly and went out of their way to accommodate us.
Stayed 2 nights in Feb 2022

8/10 Good

Gladys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet , private , serene, fantastic breakfast. Appreciated the fresh towels for the pool each time. Morries Restaurant was fantastic - wifi is poor. The shower head is rather awkward - has anyone suggested rain shower heads , easy, less risk of water going everywhere. The dining room chairs are high, small and rather uncomfortable . However the bench seat in the dining room was a much more comfortable height and a good height for the table.
Stayed 2 nights in Jan 2022

10/10 Excellent

fran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a wonderful place, great location - easy to walk into Margaret River. Staff very helpful and made you feel welcome - despite the Covid19 restrictions
Stayed 3 nights in Jun 2020
Response from Maike on 14 Jul,2020
Dear Fran, Thank you for taking the time to write a lovely review. We are delighted that you enjoyed your time with us. We hope to welcome you back to the Manor again soon! Warm Regards, Maike Lawrence-Brown, Basildene Manor

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in lots of hotels and apartments in my lifetime, but this one would be considered the very best of them. I am planning to stay again for a holiday as soon as I am able.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 5 nights and didn't want to leave. Gorgeous rooms and beautiful gardens. Tastefully decorated. Super comfy bed with expensive linens. Cooked to order breakfast was divine. Loved the afternoon cake and tea. Just 10 mins to town of Margaret River and 10 minutes to serene beach. Close to many wineries. Hope to return soon.
Stayed 3 nights in Mar 2020

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit of luxury in Margaret River
Lovely food, friendly staff, beautiful rooms and grounds
Stayed 1 night in Mar 2020

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a wonderful experience and walking distance to Margaret River centre for eating options
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the historic building and facilities. Staff very helpful.
Stayed 3 nights in Jan 2020

10/10 Excellent

Peter, Perth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, excellent service, wonderful views, late checkout, comfortable. Exceeded all expectations well done! The place to stay
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a genuinely beautiful place to stay, far more than a hotel. The gardens are exquisite and the added extras, such as the basket of apples kept at reception, the daily afternoon tea and the scones with jam packed for you to take upon departure, amongst many others, are such a treat.
Stayed 4 nights in Jan 2020

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely old building and location. Room was a bit small and there was no room to put your toiletries bag in the bathroom. My only other suggestion would be to start breakfast earlier. 8am is a bit late.
Stayed 2 nights in Dec 2019

10/10 Excellent

Borja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful property. If you are going to Margaret River. It is a must stay!!! Recommend it 100^
Stayed 2 nights in Oct 2019

10/10 Excellent

Joyce C S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, well maintained property and gardens. You get a real sense of history when staying at the manor; thoroughly enjoyed our stay.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The warmth and helpfulness of the staff. Breakfast was outstanding - including the Gluten-Free options available. Close proximity to the township of Margaret River and the various wineries and other tourist activities. Wonderful gardens!
Stayed 3 nights in Sep 2019

10/10 Excellent

Nick, Malaysia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A fantastic place to stay if you’re visiting Margaret River. Rooms and staffs are superb. The breakfast dining area and food are delectable! 6 stars if I’m going to rate it.
Stayed 1 night in Sep 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing and tranquil
The staff were exceptional and they served an amazing breakfast. We were given a little treat at end of our stay to enjoy on the road. A lovely touch.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Basildene Manor on 12 Nov,2020
Thank you for taking the time to write a review. We are delighted to read that you enjoyed your time with us. We always appreciate our guests’ feedback and comments. We look forward to welcoming you back again soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the History surrounded with the Basildene Manor and the luxurious rooms and facilities. We would love to go back for longer another time.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel base for Margaret River.
This is a great hotel. The hotel is full of character and history. Our Manor room was very comfortable and included a private outdoor courtyard. The gardens are lovely and well maintained. The sitting rooms were inviting...loved relaxing in front of the fire at the end of the day sipping local wine. Daniela and staff were very friendly, helpful and knowledgable. They made us feel at home. One of the best breakfasts we've had in any hotel. The conveniences of town are a very short drive away. This hotel is highly recommended as a base for touring the Margaret River region. Loved our stay at Basildene Manor....
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Magnificently presented , beautiful gardens, top customer service, brilliant breakfast, scones on departure an extra nice touch
Stayed 1 night in May 2019

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay!
Great place to stay. Lovely gardens and nice areas to sit and relax. Friendly staff. Good breakfast too!
Stayed 3 nights in Apr 2019

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel, staff & food.
Bedrooms & bathrooms are large & beautifully furnished. Staff are extremely friendly & helpful. Breakfast was excellent with a great choice of food, beautifully cooked. Hotel was set in wonderful gardens & very conveniently located for Margaret River
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
All in all, our stay was average. The exterior of the building (and some parts of the interior) are beautiful and the gardens are absolutely stunning. The service was also friendly and professional. However, the room we stayed in (from memory, the Traminer room), was quite run down and so tiny that it was difficult to unpack our belongings. While they do serve breakfast, they don't have a proper restaurant and you have to visit one of the eateries in Margaret River for lunch and dinner. This wouldn't be an issue apart from the fact that it's a bit too far to walk into town (especially at night). Breakfast was good, but the selection was fairly limited.
Stayed 2 nights in Feb 2019
Response from Grace on 15 Mar,2019
Hello, Thank you for taking the time to review your stay with us. We are pleased to hear that you enjoyed the gardens and the efforts from all of our team. I do apologize for the disappointment regarding the size of your room, and that you feel your time here was average. I hope that if we welcome you again in the future that we can offer you one of our beautiful King Bath Suites. Thanks again for your comments and feedback. Warm Regards, Grace and the Team@Basildene