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Reviews of Marshall Lodge

2.5 out of 5
Marshall Lodge
1333 West Vest St, Marshall, MO

Reviews

5.2
Rating 10 - Excellent. 3 out of 62 reviews" "
Rating 8 - Good. 7 out of 62 reviews" "
Rating 6 - Okay. 24 out of 62 reviews" "
Rating 4 - Poor. 14 out of 62 reviews" "
Rating 2 - Terrible. 14 out of 62 reviews" "

5.0/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

4.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Sarah

Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
The sign says free breakfast, low rates, and a pool. None of that was true! Very dirty outside in the parking lot and the hallways. Various people sitting on hood of cars, others on plastic chairs in parking lots lending an unsafe feeling. The room was, however, fairly clean.
Stayed 1 night in Jul 2021
Response from Manager on 27 Jul,2021
Hi, Sorry about sign for breakfast. Due to Covid 19 we don't serve breakfast or coffee. Sorry for your misunderstanding. Manager

2/10 Terrible

Norma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
On par with the Bates Motel
When I checked in the owner was extremely rude. There was no coffee, no breakfast, no maid service, it was noisy as hell, run down and basically unsafe. Never stay here if you can help it. I only stayed cause my son was graduating from college and the two best hotels in town were already booked.
Stayed 2 nights in Apr 2021
Response from Manager on 4 May,2021
we are sorry if you feel like that. du to covid 19 don't serve breakfast

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The room had an odd smell. The bed was comfortable, but overall needs some updating/maintaining.
Stayed 1 night in Oct 2020
Response from manager on 26 Oct,2020
sorry for your bad experience.

8/10 Good

Larry

Travelled with family
Liked: Staff & service
Stayed 2 nights in Aug 2020
Response from Manager on 4 Sept,2020
Thanks Larry to take time to post your review.

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2020
Response from Manager on 15 Jul,2020
Sorry for your experience. Due to COVID 19 we don't serve coffee or breakfast. Manager

2/10 Terrible

Terra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Manager on 6 Jan,2020
Sorry about your experience

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The place was filthy
Stayed 1 night in Jan 2020
Response from Manager on 6 Jan,2020
Sorry about your experience

6/10 Okay

Verified traveller

Travelled with group
Liked: Room comfort
Close to Grand Pass
Older, basic hotel - had clean beds and a shower. Stayed here as it was closest to Grand Pass to duck hunt.
Stayed 1 night in Dec 2019
Response from Manager on 1 Jan,2020
Thanks for your response. We try to improve it

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight in Marshall
Bed was comfortable. A little disappointed that the breakfast was not available but for the money it was a good place to stay
Stayed 1 night in Oct 2019
Response from Manager on 8 Oct,2019
Thanks for the positive review. We do have continental breakfast in office lobby in the morning 6a.m to9 a.m Sorry yo missed it. We appreciate your business

6/10 Okay

Charles

Liked: Staff & service, room comfort
Marshall Lodge was a bit run down and showing age.
Stayed 2 nights in Oct 2019
Response from Manager on 8 Oct,2019
We are sorry for not to meet your requirement & expectation.We apologize for that.

4/10 Poor

Anita

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
Marshall Lodge is old and needs updating. Not very clean. The staff were friendly and helpful.
Stayed 3 nights in Oct 2019
Response from manager on 7 Oct,2019
We are sorry for not to meet your expectation. We apologize for that.

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from manager on 7 Oct,2019
We are sorry for not to meet your expectation. We apologize for that.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trash along the entrance sidewalks....bathroom was terrible, small and round toilet seat on extended toilet seat that pinched everytime sat on....we were assured of a king size bed and when we arrived none available in the whole place so we had to pay 10.00 extra to get 2 regular beds and was supposed to be non smoking room , on arrival and every time we left and came back to a smoke filled room so bad we had to use an air cleaner !! beds were clean tho!! Electrical for plugin of refrigerator and Micro wave were a "maze of connections" and wall plug didn't work!! We were quite disgusted with it as we paid more and got less!!
Stayed 4 nights in Sep 2019
Response from Manager on 30 Sept,2019
Sorry for your trouble. It was a rodeo time & still she gave you double room with nominal charge.Next time we will give you 10% extra discount for your trouble .

4/10 Poor

Rachelle

Disliked: Cleanliness, property conditions & facilities
Needs updated
The room was overall clean but dated tremendously. The room smelled like water had been leaking in there for awhile. The price was great and the breakfast wasn’t.
Stayed 1 night in Jul 2019
Response from Manager on 24 Jul,2019
Sorry about your trouble. We will check & try to fix the problem

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019
Response from Manager on 25 Jun,2019
Sorry for your trouble

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay there again
Clean room , nice bed, quick and easy check-in.
Stayed 1 night in Jun 2019
Response from Manager on 12 Jun,2019
Thank you for your response. We appreciate your business

6/10 Okay

Verified traveller

Stayed 1 night in May 2019
Response from Manager on 16 Jun,2019
Thank You for the response

8/10 Good

Tom, Missouri

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A great place to stay for the price. Rooms are clean & spacious & the staff is very friendly. Will definitely stay here again when I’m in town.
Stayed 2 nights in May 2019
Response from Manager on 26 May,2019
Thank You.

6/10 Okay

Dustin

Stayed 1 night in May 2019
Response from Manager on 15 May,2019
Thank you for the response.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Manager on 15 May,2019
Sorry for the inconvenience.

6/10 Okay

Erin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort is lacking.
There was no seating area in the room a chair would have been nice. The ice machine in the building did not work and there was no coffee maker in the room. The water pressure in the shower was high but it caused the floor in the bathroom to get soaked. There was no phone in the room and our keys would stop working every other try.
Stayed 1 night in Apr 2019
Response from Manager on 6 May,2019
Sorry for the trouble.Ice Machine was broke & taken care on 2nd of this month.Phone system is mashed up & irreparable.Keys problem are due to weather . We are trying to resolve every problem.

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019
Response from manager on 14 Apr,2019
Thank you for your response

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The toilet in the first room didn’t work so we got moved. The place could definitely use some updating.
Stayed 1 night in Mar 2019
Response from Manager on 21 Mar,2019
sorry for the trouble. We will take care of it asap and will be glad to give you extra 10% of on your next stay with us. Manager

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
I drove in the parking lot turned around and drove out.
Stayed 1 night in Feb 2019
Response from manager on 6 Feb,2019
sorry about it.

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was dirty heater didn’t work well hotel is old and ran down could use some updates
Stayed 1 night in Jan 2019
Response from manager on 14 Jan,2019
sorry if you r not happy.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
everything!no place to hang clothes pop machine broke !
Stayed 3 nights in Oct 2018
Response from Manager on 4 Dec,2018
We are waiting to gets part for pop machine. Sorry about the cloth rack.We will fix that problems in asap.

4/10 Poor

Bo

Liked: Staff & service
Disliked: Cleanliness, room comfort
We brought a couple of bedbugs home with us! Will not be back.
Stayed 1 night in Oct 2018
Response from Manager on 25 Oct,2018
Can you tell us when did you stay here & which room? We have best pest control company .

8/10 Good

Glenn

Liked: Cleanliness, staff & service, room comfort
needs more sound proofing. could hear all guests coming into their rooms.
Stayed 1 night in Oct 2018
Response from manager on 9 Oct,2018
we will try our best

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Most disgusting place I have ever been I did not stay the night there I wouldn’t even take my shoes off in that place. This should not be on your list for hotels nasty nasty
Stayed 1 night in Aug 2018
Response from Manager on 22 Aug,2018
Sorry for your inconvenience. We will try to improve it.

8/10 Good

Maggie, AR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling with small dog. Good location. Very roomy.
Stayed 1 night in Jul 2018
Response from Manager on 15 Jul,2018
Thank you for the positive review

6/10 Okay

Scott, Marshall MO

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Old but clean. Comfortable bed. A/C / Heat worked well.
Stayed 1 night in Jan 2018
Response from Manager on 2 Feb,2018
Thanks for your review.

4/10 Poor

rd, colorado

Liked: Staff & service
Marshall Wrestling
Poor painting. Staff was very good. Lower end hotel.
Stayed 3 nights in Jan 2018
Response from Manager on 23 Jan,2018
Thank you for the review. We will try to fix the problem &work on it..

6/10 Okay

Verified traveller

A place to sleep.
Ok, if you are just looking for a place to sleep. Needs a little updating and an attententive maintenance person.
Stayed 1 night in Oct 2017
Thanks for your review. We are working on it to upgrade. Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT DIRTY- JUST TERRIBLE
hotel is old and worn out- beds and room looked clean- room was old and dark. bathroom light didn't even work- so not sure how they cleaned anything- light switch turns on TV and fridge- we had food in the fridge- that at some point they came in and turned light switch off- food was spoiled. 4 days- they never cleaned room once- never made beds- etc.. there was NO door hanger to ask them for privacy- so that wasn't the issue, they brought us clean towels and some "make up remover" because "obviously we needed it- because we had used a wash cloth to wash our faces and it had makeup on it" per the lady who brought towels- but never made the bed- LOL TV was a joke- about 10 of the 150 channels worked- the rest were pixilated so bad you could not see them.
Stayed 3 nights in Sep 2017

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again!
Would not stay again. Outdated and dirty. Light switch is connected to all power in the room. No covers for electrical outlets. Gap under door where outside bugs came in because door to the building was always open and no security measures in place.
Stayed 1 night in Sep 2017

6/10 Okay

50 yr. old mom, Midwest

Disliked: Property conditions & facilities
Close to Sedalia~State Fair
Beds were very comfortable and there was an ice machine! Closest place to The Missouri State Fair on such late notice of needing a place near Sedalia. We probably would never stay there again, at least on purpose we wouldn't!
Stayed 1 night in Aug 2017

6/10 Okay

Mary

Liked: Cleanliness
The room was very dark as was the bathroom by the sink but otherwise it was just fine. I went down for a funeral so all I did was sleep there.

8/10 Good

angela

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was very rude. Room was not very clean. Pictures were very deceiving. Not worth what I paid.

6/10 Okay

Joseph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Jamie, US

Liked: Room comfort
Disliked: Property conditions & facilities
Some of it looked pretty good and was updated somewhat, other parts were pretty sad.....

4/10 Poor

Jim

Disliked: Cleanliness, property conditions & facilities
There were stains and burn marks on the bed spread. The floor needed to be vacuumed. The overall property was in bad need of cleaning and updating.

6/10 Okay

Aaron

Disliked: Property conditions & facilities
Next door to the Living Room.

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steer Clear of the Marshall Lodge
Horrible first impression - very small lobby - drab and not appealing. Wreaked of Body Odor. Once attendant worked with me I figured out where the B.O. was coming from. Permeated the entire lobby area. Got to room -- room door was wide open - had not yet been cleaned up from previous guests. Curtains were half up half down and had holes in them. Turned around and went back to the front desk and got a refund. They did not want to refund, but eventually did. Will never, ever go here again.

2/10 Terrible

IVAN, TrailCreek In.

Disliked: Cleanliness, property conditions & facilities, room comfort
The windows were dirty there were cobwebs hanging 2 bed clothes were stained refrigerator was dirty I will never stay there again and I was locked out of my room for one hour and there was a sign in the lobby be back in 5 minutes but I had to wait for one hour to get in!!!

6/10 Okay

Florencia

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An older motel.
Though an older motel, It was clean, and the beds were quite comfortable. It was quiet also. Not much on handicap toilets, but they accommodated us by allowing us to switch to a lower room.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Cracked toilet seat. Air-conditioning would stop. No chain on door.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy hotel
Filthy hotel! Went up to our room and there were dead bugs in the bed. Toilet was dirty, floor had crumbs on it. Stains on the sheets and it smelled awful. Went down to the lobby and demanded my money back!