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Reviews of Holiday Inn Matamoros, an IHG Hotel

3.5 out of 5
Holiday Inn Matamoros, an IHG Hotel
Av Pedro Cardenas 5001, Matamoros, TAMPS

Reviews

8.4

Very good

Rating 10 - Excellent. 98 out of 181 reviews" "
Rating 8 - Good. 44 out of 181 reviews" "
Rating 6 - Okay. 21 out of 181 reviews" "
Rating 4 - Poor. 9 out of 181 reviews" "
Rating 2 - Terrible. 9 out of 181 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Elvia

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The temperature in the building was not cool enough, we had a broken chair. The a/c in our room was also broken, we had to transfer to another room on our second day.
Stayed 3 nights in May 2022

8/10 Good

Ruben

Liked: Staff & service
I’m super picky so 8.5 out of 10
Lovely hotel, mattress was ok , very quiet, the food was amazing! They still want you to comply with mask but just refuse you will be ok !
Stayed 1 night in Apr 2022

8/10 Good

Jose

Stayed 1 night in Mar 2022

8/10 Good

Cinthya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very pleasant. The dining options were excellent.
Stayed 1 night in Mar 2022

10/10 Excellent

Luz Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was very friendly.. Rooms are very clean.
Stayed 1 night in Jan 2022

10/10 Excellent

Beatrice

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Samantha

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Conveniente
Es conveniente, no tan bonito y el lobby huele mucho a cigarro
Stayed 2 nights in Nov 2021

10/10 Excellent

Marilu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonder except that I paid for breakfast extra and they told me that it was not showing in their system.
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
When I bought the tickets I was told the breakfast was included, then I asked the clerk hotel for my breakfast tickets he said that Expedia did not make the reservation with the breakfast so I have to pay extra for my breakfast very desapointed with expedia about my reservation.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was super clean. Only thing I was that my key kept inactivating.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel located away from the main traffic.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2021

6/10 Okay

Krishna

Business traveller
Liked: Staff & service, room comfort
Reliable People
Restaurant and service are nice. Hotel is run down.
Stayed 2 nights in May 2021

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Front desk not helpful at all But I have the best customer service from housekeeping department My room was always clean and smelling fresh Thank you
Stayed 4 nights in Apr 2021

10/10 Excellent

Israel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Stephany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT
Stayed 2 nights in Mar 2021

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and comfortable place to stay. Friendly staff and they are following Covid guidelines.
Stayed 5 nights in Jan 2021

6/10 Okay

Verified traveller

Stayed 9 nights in Dec 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2020

8/10 Good

Maria

Stayed 1 night in Aug 2020

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
I didn't like that the pool is not open. I didn't like that the breakfast schedule was a different one and I lost a paid breakfast. I didn't like that tne AC was not cold enough and the staff was not helpful to change me the room or provide a fan.
Stayed 2 nights in Jun 2020
Response from Sincerely, Perla Ortegón / Sales Manager on 16 Jun,2020
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn MATAMOROS. Please note that your feedback is extremely valuable to us. We use feedback, like yours, to make continual changes to our brand to enhance the guest experience. We will be happy to follow up on your feedback. We hope you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can help you, contact me directly.

10/10 Excellent

Cynthia, Houston Tx

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always Holiday Inn Matamoros never disappoints. Staff is always friendly, rooms are very clean with everything working. The hotel handled all measures with the pandemic the right way.
Stayed 3 nights in Jun 2020
Response from Sincerely, Perla Ortegón / Sales Manager on 15 Jun,2020
Thank you for taking the time to tell us about your experience at Holiday Inn MATAMOROS. Please note that your feedback is extremely valuable to us. We use feedback, like yours, to make continual changes to our brand to enhance the guest experience. We hope you will give us the opportunity to serve you again in the future. Again, thanks for choosing Holiday Inn, and if I can help you, contact me directly.

8/10 Good

Derian, Monterrey

Business traveller
Liked: Cleanliness
It was well located and the rooms were quite espacious. The breakfast was only satisfactory and asked for a sweet bread and they brought my a very stale peace of bread - it was disguting and almost vomitted.
Stayed 1 night in Apr 2020
Response from Gerencia de Ventas / Sales Manager on 6 Apr,2020
Agradecemos su comentario y una disculpa por el inconveniente del pan, estaremos al pendiente y e daremos seguimiento, saludos y buen día.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Sinceramente Gerente de Ventas/Sales Manager on 24 Apr,2020
Gracias por tomarse el tiempo para calificar su experiencia en Holiday Inn MATAMOROS. Tenga en cuenta que su calificación es extremadamente valiosa para nosotros. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro. Nuevamente, gracias por elegir Holiday Inn.

8/10 Good

Priciliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I sleep real goo
Stayed 1 night in Mar 2020
Response from Sales Manager Holiday Inn Matamoros on 19 Mar,2020
Thank you very much for you message and calification, always at your services. Have a wondeful day!

4/10 Poor

Rafael

Business traveller
Liked: Room comfort
Stayed 1 night in Mar 2020
Response from Atentamente, Gerencia de Ventas / Sales Manager on 17 Mar,2020
Agradecemos su calificación, esta es su casa, regrese pronto.

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an excelent service ill be back soon
Stayed 1 night in Mar 2020
Response from Gerencia de Ventas / Sales Manager on 19 Mar,2020
Agradecemos su calificación y el que nos haya elegido como su Hotel sede, regrese pronto esta es su casa.

10/10 Excellent

CYNTHIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Gerencia de Ventas / Sales Manager on 24 Jan,2020
Buen día, agradecemos su calificación y el que nos haya visitado, esta es su casa, regrese pronto, tenga un día exitoso.

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Close to restaurants and pool was clean. Beds were too small and i was charged extra for an extra bed
Stayed 2 nights in Aug 2019
Response from Sales Manager on 10 Sept,2019
Thank you for taking the time to tell us about your experience at Holiday Inn MATAMOROS. Please know that your comments are extremely valuable to us. We use comments, like yours, to continually make changes to our brand To improve the guest experience, we regret the incident, this comment is sent to the corresponding departments for monitoring. We are here to serve you and if you wish to contact us directly, we are happy to serve you. Sincerely, Sales Manager +52 868 811-5000

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 1 night in Aug 2019
Response from Sales Manager on 26 Aug,2019
Thank you for your kind rating about your experience at Holiday Inn MATAMOROS. Please know that your rating is extremely valuable to us, we use it, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly. Sincerely, Sales Manager Ph. +52 (868) 811-5000

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
I ordered a two queen regular room and was given a handicap room was only room available but I had booked my room online n it was not handicapped accessible
Stayed 1 night in Aug 2019
Response from Sales management. on 15 Aug,2019
Dear Guest, receive a cordial greeting, Expedia shows available rooms and does not show rooms for the disabled, an apology for the detail, we will review the information again, it should have been detail of the system, we are here to serve you. Greetings. Sincerely,

8/10 Good

EE

Liked: Cleanliness, staff & service, property conditions & facilities
Although I couldn't speak Spanish, there were kitchen staff who did, they were very helpful and friendly. The taste of the food was excellent.
Stayed 1 night in Jul 2019
Response from Sales Manager on 26 Jul,2019
Dear guest, Receive a cordial and affectionate greeting from your friends at Holiday Inn Matamoros, We appreciate your preference and loyalty as a member of IHG Rewards. Your feedback is of great importance and we are here to serve you. Sincerely, Sales Manager / Gerente de Ventas +52 (868) 811 5000

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019
Response from Estimado Huésped, on 13 Jul,2019
Agradecemos su calificación y estamos para servirle. Tenga usted un día exitoso.

2/10 Terrible

Verified traveller

Stayed 7 nights in May 2019
Response from Estimado Huésped, on 11 Jul,2019
Reciba un cordial saludo de sus amigos de Holiday Inn Matamoros, agradecemos su fidelidad como miembro de IHG Rewards, estamos para servirle, esta es su casa, regrese pronto. Siempre a sus órdenes. Gerencia de Ventas.

8/10 Good

Yuliana

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2019
Response from Buen día, on 19 Jun,2019
Estimada Yuliana, Recibe un cordial y afectuoso saludo de sus amigos de Holiday Inn Matamoros, agradecemos tu preferencia! Agradecemos infinitamente tu puntuación, si en algo más podemos servirle no dude en llamarnos directamente al teléfono (868) 8115000 reservaciones. Siempre a sus órdenes Gerente de Ventas.

2/10 Terrible

Verified traveller

Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
It was disappointing that staff could not help with the ordering of meals.
Stayed 2 nights in Apr 2019
Response from Dear Guest, on 11 Jul,2019
Receive a cordial greeting, we appreciate your kind feedback, with pleasure, we are here to serve you. We regret not having attended your request as you would have liked, we will give you the appropriate follow-up. Sincerely, Sales management

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Estimado Huésped, on 13 Jul,2019
Reciba un cordial saludo, agradecemos su amable retroalimentación, con gusto, estamos para servirle. Regrese pronto esta es su casa. Atentamente, Gerencia de Ventas.

8/10 Good

Yuliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Estimado Huésped, on 13 Jul,2019
Reciba un cordial saludo, agradecemos su amable puntuación, con gusto, estamos para servirle. Regrese pronto esta es su casa. Atentamente, Gerencia de Ventas.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019
Response from Querido Huésped, on 13 Jul,2019
Reciba un cordial saludo, agradecemos su amable puntuación, con gusto, estamos para servirle. Regrese pronto esta es su casa. Atentamente, Gerencia de Ventas.

10/10 Excellent

Arvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping staff was great as well as the Customer Service
Stayed 1 night in Feb 2019
Response from Dear Guest. on 11 Jul,2019
Receive a cordial greeting, we appreciate your kind feedback, with pleasure, we are here to serve you. Thank you so much. Sincerely, Sales management

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i requested a king size bed and got a full size double beds. I did not appreciate it at all.
Stayed 1 night in Jan 2019
Response from Dear Guest. on 11 Jul,2019
Receive a cordial greeting, we appreciate your kind feedback, with pleasure, we are here to serve you. We regret not having attended your request as you would have liked, we will give you the appropriate follow-up. Sincerely, Sales management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Estimado Huésped. on 13 Jul,2019
Reciba un cordial saludo, agradecemos su amable puntuación, con gusto, estamos para servirle. Muchas Gracias. Atentamente, Gerencia de Ventas

6/10 Okay

Rosie, Rio hondo Tx

Liked: Cleanliness, property conditions & facilities, room comfort
It was good only the lady in the front desk did not wanted to work with us because we arrived early and we booked a not smoking room and the only one that she had available a that time was a smoking we said it was fine but we can change later to a not smoking and she said that we will have to pay again
Stayed 1 night in Nov 2018
Response from Dear Guest on 11 Jul,2019
Receive a cordial greeting, we appreciate your kind feedback, with pleasure, we are here to serve you. We regret not having attended your request as you would have liked, we will give you the appropriate follow-up. Sincerely, Sales management

10/10 Excellent

Ramon, Bloomfield Hills, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel. Excellent water pressure at the shower. The breakfast buffet is delicious, but it is not included in the hotel rate.
Stayed 1 night in Nov 2018
Response from Dear Guest, on 11 Jul,2019
Receive a cordial greeting, we appreciate your kind feedback, with pleasure, we are here to serve you. Thank you so much. Sincerely, Sales management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Estimado huésped, on 13 Jul,2019
Reciba un cordial saludo, agradecemos su amable puntuación, con gusto, estamos para servirle. Muchas Gracias. Atentamente, Gerencia de Ventas

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Querido Cliente, on 13 Jul,2019
Reciba un cordial saludo, agradecemos su amable puntuación, con gusto, estamos para servirle. Muchas Gracias. Atentamente, Gerencia de Ventas