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Reviews of The Reiz Suites, Artotel Curated

3 out of 5
The Reiz Suites, Artotel Curated
Jl. Tembakau Deli No.1, Kesawan, Kec., Medan Bar, Medan, North Sumatra

Reviews

8.0

Very good

Rating 10 - Excellent. 3 out of 7 reviews" "
Rating 8 - Good. 1 out of 7 reviews" "
Rating 6 - Okay. 3 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

GuanRen

Liked: Cleanliness
Disliked: Property conditions & facilities
Check in was slow. Only 1 staff to do the checkin. One lift to service the entire building
Stayed 3 nights in Mar 2024
Response from Lidya on 14 Mar,2024
Dear Mr/Mrs Guaren, Thank you for staying with The Reiz Suites Medan! We truly appreciate you taking the time to write us a review and feedback about your experience staying with The Reiz Suites Medan. We do understand with your disappointing with your experience staying with us. Please accept our sincere apology for your inconvenienced about the facility and services. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience in the future and to ensure that this issue is corrected moving forward. We have shared your valuable feedback with appropriate team so that we can elevate your experience whenever your travels bring you back to Medan. Once again thank you very much.Sincerely RegardsAnton Subiyakto General Manager

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located near a big shopping mall and many restaurants. The staff was friendly and helpful. But most importantly they texted me when I was on my way to the airport because I had forgotten my wallet in the hotel room 🙏🙏!. I had no idea I had forgotten my wallet with all my important documents and cards. Everything was in my wallet and because of their great service I managed to get my flight on time. Thank you so much for your service and honesty ❤️
Stayed 2 nights in Jan 2024
Response from Lidya on 14 Mar,2024
Dear Mr./Mrs Amal,Thank you so much for taking the time to share this 5-star review with our team! We love hearing how much you enjoyed The Reiz Suites, ARTOTEL Curated - Medan. Once again, thank you for choosing The Reiz Suites, ARTOTEL Curated - Medan. In the meantime, we look forward to your next visit.Sincerely Regards,Anton SubiyaktoGeneral Manager

8/10 Good

Lamar

Liked: Staff & service, property conditions & facilities
Overall a nice location for westerners. This is just a few observations to explain the location limitations. We had a room for 3 but only had 2 towels. Received another but had to ask. Hot water in bathroom sink and showers only (not kitchen). Curtains don’t block light. A/C works well and is in all areas. Access to pool unusual, pool closes at 7:00, they request specific swimware for women, and no chairs around pool.
Stayed 4 nights in Apr 2023
Response from The Reiz Suites Medan on 29 May,2023
Dear Mr Lamar,Thank you for staying with The Reiz Suites Medan! We truly appreciate you taking the time to write us a review and feedback about your experience staying with The Reiz Suites Medan. We do understand with your disappointing with your experience staying with us. Please accept our sincere apology for your inconvenienced about the facility and services. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience in the future and to ensure that this issue is corrected moving forward. We have shared your valuable feedback with appropriate team so that we can elevate your experience whenever your travels bring you back to Medan. Once again thank you very much.Regards,Anton SubiyaktoGeneral Manager

10/10 Excellent

Ayu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Anton Subiyakto - General Manager on 25 Apr,2023
Dear Ms. Ayu, Thank you so much for taking the time to share this outstanding review with our team! We love hearing how much you enjoyed The Reiz Suites, ARTOTEL Curated - Medan.Once again, thank you for choosing The Reiz Suites, ARTOTEL Curated - Medan. In the meantime, we look forward to your next visit.Regards,

6/10 Okay

Evelyn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Cleanliness can be improved. We got into our suite and were greeted by 3 cockroaches. The bathroom was dirty with mouldy silicone around the bath area, and there was a constant sewer smell that we couldn't get rid of. The living room air-con didn't work very well and there wasn't enough lighting in the bedroom. There wasn't a table in the bedroom as well which was inconvenient.
Stayed 8 nights in Feb 2023
Response from Nina - Ecommerce on 21 Feb,2023
Dear Ms. Evelyn, Thank you for staying with The Reiz Suites Medan!We truly appreciate you taking the time to write us a review and feedback about your experience staying with The Reiz Suites Medan. We do understand with your disappointing with your experience staying with us. Please accept our sincere apology for your inconvenienced about the cleanliness of facilities and employee's services. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience in the future and to ensure that this issue is corrected moving forward. We have shared your valuable feedback with appropriate hotel team so that we can elevate your experience whenever your travels bring you back to Medan.Once again thank you very much.

6/10 Okay

Halil

Stayed 15 nights in Mar 2024
Response from Lidya on 24 Apr,2024
Dear Mr.Mrs Halil,Thank you for staying with The Reiz Suites Medan! We truly appreciate you taking the time to write us a review and feedback about your experience staying with The Reiz Suites Medan. We do understand with your disappointing with your experience staying with us. Please accept our sincere apology for your inconvenienced about the facility and services. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience in the future and to ensure that this issue is corrected moving forward. We have shared your valuable feedback with appropriate team so that we can elevate your experience whenever your travels bring you back to Medan. Once again thank you very much.Sincerely Regards,Anton Subiyakto Cluster General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Tout
Stayed 1 night in Jan 2023
Response from E-commerce on 6 Mar,2023
Dear Mr/Ms. Etienne, Thank you so much for taking the time to share this 5-star review with our team! We love hearing how much you enjoyed The Reiz Suites, ARTOTEL Curated - Medan.Once again, thank you for choosing The Reiz Suites, ARTOTEL Curated - Medan. In the meantime, we look forward to your next visit.