Indoor pool, pool loungers

Reviews of Adina Apartment Hotel Melbourne Southbank

4 out of 5
Adina Apartment Hotel Melbourne Southbank
99 City Road, Southbank, VIC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 307 out of 444 reviews" "
Rating 8 - Good. 98 out of 444 reviews" "
Rating 6 - Okay. 19 out of 444 reviews" "
Rating 4 - Poor. 11 out of 444 reviews" "
Rating 2 - Terrible. 9 out of 444 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sailesh

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in Southbank. Service was excellent and rooms well maintained
Stayed 1 night in Apr 2024

10/10 Excellent

Johnathon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central, friendly staff
Stayed 5 nights in Apr 2024

10/10 Excellent

Nutsima

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room & location was great. I had a VIP access so we received a wine. The white wine was very very nice.
Stayed 1 night in Apr 2024

8/10 Good

Sophie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room itself was very nice for the price. Only downside is there is no onsite parking, it’s down the road slightly which was a little annoying. The shower had nice pressure but didn’t get overly hot.
Stayed 1 night in Apr 2024

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely modern property. Great to have a little kitchen and laundry. Loved the big bath and bath salts!
Stayed 3 nights in Apr 2024

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful spacious and modern apartment. Great location in Southbank will definitely stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

JOHN, Haymarket

Liked: Staff & service, amenities, property conditions & facilities
Great property close to the city within walking distance to restaurants and bars. Lovely pool which is heated. The walls between rooms are quite thin, make sure you pick a quite a room at the end of the hallway.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nabil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I liked
Stayed 3 nights in Mar 2024

6/10 Okay

ADAM

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There's no toilet brush, and the cleaners don't clean the toilet, so it gets pretty gross after four days. Don't make me ask for a toilet brush or ask for that to be taken care of, neither of those are conversations that anybody wants to have.
Stayed 4 nights in Mar 2024
Response from Madison Reception on 31 Mar,2024
Dear Adam,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely appreciate your input as it helps us to continually improve our services and amenities.We are thrilled to hear that you enjoyed your overall experience with us. It brings us great joy to know that our efforts to provide exceptional hospitality and comfortable accommodations were evident during your stay.Your comments about the housekeeping have been duly noted, and we will certainly address this with our team to ensure that any issues are promptly resolved and that we maintain the high standards that our guests expect.We strive to create memorable experiences for all our guests, and we regret that we fell short in any aspect of your stay. Please rest assured that your feedback will be used constructively to enhance our guest experience moving forward.Once again, we appreciate your valuable feedback and hope to have the pleasure of welcoming you back to our hotel in the future for another enjoyable stay.Warm regards,MadisonReceptionAdina Apartment Hotel Melbourne Southbank

8/10 Good

Gregory, Dunedin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Little things like making the bed properly and making sure bathroom products pump would make it 5 stars
Stayed 1 night in Mar 2024
Response from Madison Reception on 31 Mar,2024
Dear Gregory,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely appreciate your input as it helps us to continually improve our services and amenities.We are thrilled to hear that you enjoyed your overall experience with us. It brings us great joy to know that our efforts to provide exceptional hospitality and comfortable accommodations were evident during your stay.Your comments about the facilities have been duly noted, and we will certainly address this with our team to ensure that any issues are promptly resolved and that we maintain the high standards that our guests expect.We strive to create memorable experiences for all our guests, and we regret that we fell short in any aspect of your stay. Please rest assured that your feedback will be used constructively to enhance our guest experience moving forward.Once again, we appreciate your valuable feedback and hope to have the pleasure of welcoming you back to our hotel in the future for another enjoyable stay.Warm regards,MadisonReceptionAdina Apartment Hotel Melbourne Southbank

10/10 Excellent

Narelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, great rooms, comfy bed.
Stayed 1 night in Mar 2024
Response from Madison Reception on 22 Mar,2024
Dear Narelle,Thank you for taking the time to let us know about your stay.I'm glad you enjoyed your time with us.Hope to see you again in the near future.Warm regards,MadisonReceptionAdina Apartment Hotel Melbourne Southbank

10/10 Excellent

Narelle

Stayed 1 night in Mar 2024

8/10 Good

Hardi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Madison Reception on 15 Mar,2024
Dear Hardi,Thank you for taking the time to let us know about your stay.I'm glad you enjoyed your time with us.Hope to see you again in the near future.Warm regards,MadisonReceptionAdina Apartment Hotel Melbourne Southbank

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place !
Stayed 1 night in Mar 2024
Response from Madison Reception on 15 Mar,2024
Dear Kayla,Thank you for taking the time to let us know about your stay.I'm glad you enjoyed your time with us.Hope to see you again in the near future.Warm regards,MadisonReceptionAdina Apartment Hotel Melbourne Southbank

10/10 Excellent

yanhua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Mar 2024
Response from Madison Reception on 15 Mar,2024
Dear Yanhua,Thank you for taking the time to let us know about your stay.I'm glad you enjoyed your time with us.Hope to see you again in the near future.Warm regards,MadisonReceptionAdina Apartment Hotel Melbourne Southbank

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, service
Stayed 4 nights in Mar 2024
Response from Madison Reception on 15 Mar,2024
Dear Joanne,Thank you for taking the time to let us know about your stay.I'm glad you enjoyed your time with us.Hope to see you again in the near future.Warm regards,MadisonReceptionAdina Apartment Hotel Melbourne Southbank

8/10 Good

Maritsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, very clean and modern. Slowest lifts that I've ever experienced and the pool was excruciatingly loud with kids splashing all over the very limited seats.
Stayed 1 night in Mar 2024
Response from Madeleine Reception on 23 Mar,2024
Dear Maritsa,Thank you for taking the time to leave us such a lovely review. We're delighted to hear that you found your room beautiful, clean, and modern during your recent stay with us.Maintaining a high standard of cleanliness and providing modern amenities are top priorities for us, and we're thrilled that we could meet your expectations in this regard.We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Madeleine ReceptionAdina Apartment Hotel Melbourne Southbank

10/10 Excellent

Rann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Madison Reception on 15 Mar,2024
Dear Rann,Thank you for taking the time to let us know about your stay.I'm glad you enjoyed your time with us.Hope to see you again in the near future.Warm regards,MadisonReceptionAdina Apartment Hotel Melbourne Southbank

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay great location close to everything you need really friendly helpful staff
Stayed 1 night in Feb 2024
Response from Madison on 24 Feb,2024
Dear Jillian,Thank you for taking the time to let us know about your stay.I'm glad you enjoyed your time with us.Hope to see you again in the near future.Warm regards,MadisonReceptionAdina Apartment Hotel Melbourne Southbank

10/10 Excellent

Belynda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room, lovely staff. Would definitely stay there again
Stayed 1 night in Feb 2024

10/10 Excellent

Roshani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, with an easy checkin and great facilities. Welcome gift in the room was a great touch. The parking was a walk away which wasn’t eat with suitacses but was manageable
Stayed 2 nights in Feb 2024

8/10 Good

Emma

Stayed 1 night in Feb 2024
Response from Madison Reception on 22 Mar,2024
Dear Emma,Thank you for taking the time to let us know about your stay.I'm glad you enjoyed your time with us.Hope to see you again in the near future.Warm regards,MadisonReceptionAdina Apartment Hotel Melbourne Southbank

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Madison on 24 Feb,2024
Dear Simon,Thank you for taking the time to let us know about your stay.I'm glad you enjoyed your time with us.Hope to see you again in the near future.Warm regards,MadisonReceptionAdina Apartment Hotel Melbourne Southbank

6/10 Okay

Kimberley

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Madison on 24 Feb,2024
Dear Susan,Thank you for taking the time to let us know about your stay.I'm glad you enjoyed your time with us.Hope to see you again in the near future.Warm regards,MadisonReceptionAdina Apartment Hotel Melbourne Southbank

10/10 Excellent

Omid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Madison on 24 Feb,2024
Dear Omid,Thank you for taking the time to let us know about your stay.I'm glad you enjoyed your time with us.Hope to see you again in the near future.Warm regards,MadisonReceptionAdina Apartment Hotel Melbourne Southbank

8/10 Good

Verified traveller

Travelled with family
Stayed 1 night in Feb 2024

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Alyssa

Travelled with family
Liked: Cleanliness, amenities
Great spot to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Madison Reception on 22 Mar,2024
Dear Nicholas,Thank you for taking the time to let us know about your stay.I'm glad you enjoyed your time with us.Hope to see you again in the near future.Warm regards,MadisonReceptionAdina Apartment Hotel Melbourne Southbank

10/10 Excellent

Tsz Lun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed very much.
Stayed 2 nights in Feb 2024

6/10 Okay

Ryan

Liked: Staff & service, amenities, property conditions & facilities
Big brown stain in the carpet. Face smudge on the window. Toilet made a running sound all night. Bathroom door only opens 60-70 degrees
Stayed 3 nights in Feb 2024

10/10 Excellent

peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Feb 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant hotel.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, comfy quiet room and easy access
Stayed 5 nights in Jan 2024

2/10 Terrible

Rebecca

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Madeleine Reception on 28 Jan,2024
Dear Dan,Thank you for taking the time to rate our hotel. We appreciate your positive feedback and are pleased to know that you had a satisfactory experience during your stay.If there are specific aspects you enjoyed or anything you think we could improve upon, please feel free to share your thoughts. We value your input and strive to provide the best possible service for our guests.We hope to have the pleasure of hosting you again in the future.Warm regards,Madeleine ReceptionAdina Apartment Hotel Melbourne Southbank

8/10 Good

Kimberlee, Bainbridge Island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel in a great location. We walked to Melbourne Park everyday. The room was nice and had great amenities (washer and dryer, kitchen, flat screen tv). On the down side, we were there for 10 nights and the housekeeping service was minimal. They made the bed but never changed the sheets. They didn’t vacuum or mop the kitchen floor either. For the price, we would have expected a bit more. They also are frugal with towels. 1 hand towel for 2 people. I can only give them 4 stars.
Stayed 11 nights in Jan 2024
Response from Madeleine Reception on 28 Jan,2024
Dear Kimberlee,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're delighted to hear that you enjoyed our great location and that the room with its amenities, including a washer and dryer, kitchen, and flat-screen TV, met your expectations.We sincerely apologize for any inconvenience caused by the housekeeping service not meeting your expectations. Your feedback is valuable, and we will address this matter with our team to ensure that we provide a more thorough and consistent service in the future.Regarding the towel issue, we appreciate you bringing it to our attention. We'll look into our inventory management to ensure our guests have an ample supply of towels during their stay.We truly value your input, and your comments will aid us in improving our services. We hope to have the opportunity to welcome you back and provide you with a more seamless experience.Warm regards,Madeleine ReceptionAdina Apartment Hotel Melbourne Southbank

10/10 Excellent

Shirene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, non intrusive, central to everything
Stayed 3 nights in Jan 2024
Response from Madison on 28 Jan,2024
Dear Shirene,Thank you for taking the time to let us know about your stay.I'm glad you enjoyed your time with us.Hope to see you again in the near future.Warm regards,MadisonAdina Apartment Hotel Melbourne Southbank

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment's, parking was a pain And expensive Should be free But overall a good experience
Stayed 4 nights in Jan 2024
Response from Madison on 28 Jan,2024
Dear Paul,Thank you for taking the time to share your thoughts and experiences with us through your recent review. We appreciate your feedback and are delighted to hear about your stay with us.We are pleased that you enjoyed your time at our hotel.Your kind words about the room are truly appreciated.At the same time, we take all feedback seriously, and we are sorry to hear about any concerns or inconveniences you may have encountered.We hope to have the pleasure of welcoming you back to our hotel in the future. If there is anything specific you would like to discuss or if you have any further suggestions, please feel free to reach out to us directly.Warm regards,MadisonReceptionAdina Apartment Hotel Melbourne Southbank

10/10 Excellent

Todd

Stayed 2 nights in Jan 2024
Response from Madison on 23 Jan,2024
Dear Todd,Thank you for taking the time to let us know about your stay.I'm glad you enjoyed your time with us.Hope to see you again in the near future.Warm regards,MadisonAdina Apartment Hotel Melbourne Southbank

10/10 Excellent

Kim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Madison on 28 Jan,2024
Dear Kim,Thank you for taking the time to let us know about your stay.I'm glad you enjoyed your time with us.Hope to see you again in the near future.Warm regards,MadisonAdina Apartment Hotel Melbourne Southbank

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Madison on 28 Jan,2024
Dear Guest,Thank you for taking the time to let us know about your stay.I'm glad you enjoyed your time with us.Hope to see you again in the near future.Warm regards,MadisonAdina Apartment Hotel Melbourne Southbank

8/10 Good

Natahsa

Stayed 2 nights in Jan 2024
Response from Madison on 28 Jan,2024
Subject:External Response (Not Published Yet)To:NatahsaLanguage:Consent:Processing:Dear Natahsa,Thank you for taking the time to let us know about your stay.I'm glad you enjoyed your time with us.Hope to see you again in the near future.Warm regards,MadisonAdina Apartment Hotel Melbourne Southbank

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, location, amenities and staff are very friendly and helpful. Will gladly stay again
Stayed 3 nights in Jan 2024
Response from Madison on 15 Jan,2024
Dear Kayla,Thank you for taking the time to let us know about your stay.I'm glad you enjoyed your time with us. Thank you for your kind words about our location, amenities and staff.Hope to see you again in the near future.Warm regards,MadisonReceptionAdina Apartment Hotel Melbourne Southbank

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel in heart of Melbourne.
We had a fabulous stay at Adina Apartment Hotel Melbourne Southbank. The location is fantastic - close to the CBD and Southbank was really lovely with street performers and great eateries. We had interconnecting apartments on the 17th floor - very quiet considering the hotel is on a main road. Customer service was excellent - upon arrival the bed configuration was not what we wanted, but they came immediately and changed it. All staff were super friendly and helpful. Also great to have the pool and gym facility. Highly recommend this hotel when staying in Melbourne.
Stayed 2 nights in Jan 2024
Response from Madison on 16 Jan,2024
Dear Jacqueline,Thank you for sharing your fabulous experience at Adina Apartment Hotel Melbourne Southbank! We're delighted to hear that our fantastic location, interconnecting apartments, and the vibrant surroundings of Southbank added to your enjoyment. It's great to know that our team's dedication to excellent customer service, including promptly addressing your bed configuration preference, contributed to your positive stay. We're pleased you were able to make use of our pool and gym facilities.Your recommendation means a lot to us, and we can't wait to welcome you back for another wonderful stay when you're in Melbourne.Best regards,MadisonReceptionAdina Apartment Hotel Melbourne Southbank

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sized rooms. Super clean. Perfect location, just minutes to walk to everywhere central. Southbank area is a bit sterile now that it's all towers (Adina being one of them) but everything is just a few minutes away at, and across, the river.
Stayed 3 nights in Jan 2024
Response from Madison on 15 Jan,2024
Dear Gregory,Thank you for taking the time to let us know about your stay.I'm glad you enjoyed your time with us.Hope to see you again in the near future.Warm regards,MadisonReceptionAdina Apartment Hotel Melbourne Southbank

10/10 Excellent

Karen

Stayed 4 nights in Dec 2023
Response from Madison on 15 Jan,2024
Dear Karen,Thank you for taking the time to let us know about your stay.I'm glad you enjoyed your time with us.Hope to see you again in the near future.Warm regards,MadisonReceptionAdina Apartment Hotel Melbourne Southbank

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Very modern, clean, convenient and great price compared with surrounding accommodation.
Stayed 1 night in Jan 2024
Response from Madison on 15 Jan,2024
Dear Sharon,Thank you for taking the time to let us know about your stay.I'm glad you enjoyed your time with us.Hope to see you again in the near future.Warm regards,MadisonReceptionAdina Apartment Hotel Melbourne Southbank

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Madeleine Reception on 28 Jan,2024
Dear Joseph,Thank you so much for taking the time to rate our hotel! We truly appreciate your positive feedback and are delighted to know that you had a great experience during your stay. If there's anything specific you enjoyed or any aspect that stood out to you, we'd love to hear more about it. Your input helps us continually improve and provide exceptional service.We look forward to welcoming you back in the future for another wonderful stay.Warm regards,Madeleine ReceptionAdina Apartment Hotel Melbourne Southbank