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Reviews of Residence Inn by Marriott Merida

3 out of 5
Residence Inn by Marriott Merida
Calle 3-A No 272 X 20 A, Colonia Xcumpich, Mérida, YUC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 676 out of 956 reviews" "
Rating 8 - Good. 181 out of 956 reviews" "
Rating 6 - Okay. 52 out of 956 reviews" "
Rating 4 - Poor. 25 out of 956 reviews" "
Rating 2 - Terrible. 22 out of 956 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Shamar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Residence Inn Merida on 10 May,2024
Good afternoon Ms Shamar,Thank you for your review. Truly sorry for the inconvenients.Regards

2/10 Terrible

Shamar

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone on their staff waited until I went upstairs while I was using the guest laundry and put feces in the washing machine I was using. I had to throw away brand new clothes I bought for vacation. When I told the front desk, they laughed. They also charged me $50 US dollars to purchase laundry tokens that I no longer wanted to use and wouldn't give a refund. The people working there should be ashamed but more importantly Marriott as a brand should be worried about them representing an American brand so poorly. There is also noisy construction being added to the building.
Stayed 2 nights in May 2024
Response from Residence Inn Merida on 9 May,2024
Good morning Ms ShamarI am truly sorry to read that you had a bad experience with the hotel. For sure we will give a feedback to our FO team to give a better service and give the attention that our guests need.Best regards

10/10 Excellent

Ana M

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The only thing is too far from city center
Stayed 5 nights in Apr 2024
Response from Residence Inn Merida on 2 May,2024
Hello Ms Ana!Thank you so much for your review! We hope you had a nice stay here with us and enjoyed the wonders that Merida has to offer.Regards,

10/10 Excellent

Gustavo

Stayed 8 nights in Apr 2024
Response from Residence Inn Merida on 6 May,2024
Buenas tardes Sr Gustavo¡Muchas gracias por sus comentarios! Saludos,

10/10 Excellent

Madelin

Liked: Cleanliness, staff & service, property conditions & facilities
Gracias por su amable servicio
Stayed 10 nights in Mar 2024
Response from Residence Inn Merida on 2 Apr,2024
Buen día Srita Madelin,Ha sido un gusto poder cubrir sus expectativas y esperamos que nos visite nuevamente en esta su casa para poder seguir disfrutando las maravillas de Mérida y el hotel.Saludos,

6/10 Okay

Areli Fares

Travelled with family
Disliked: Property conditions & facilities
The property is being remodeled, they did not warn me, moreover, they assigned me a room in front of the workers, with terrible noises starting early in the morning all along to the afternoon.
Stayed 8 nights in Mar 2024
Response from Residence Inn Merida on 1 Apr,2024
Good morning Ms Fares,Thank you so much for your review. I offer you an apology for the inconvenients that generated you. Hopefully you will give us a second chance and visit us back.Regards,

10/10 Excellent

Domingo C

Stayed 8 nights in Mar 2024
Response from Residence Inn Merida on 22 Apr,2024
Buenos días Sr Domingo,¡Muchas gracias por sus comentarios! Esperamos haya disfrutado de su estancia con nosotros y nos visite nuevamente pronto!Saludos,

10/10 Excellent

Carmen

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time in our first stay in Merida.
Stayed 3 nights in Mar 2024
Response from Residence Inn Merida on 2 Apr,2024
Good afternoon Ms Carmen,Thank you so much for the review! We hope you had enjoyed your stay with us and visit us back soon.Regards,

2/10 Terrible

Anita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Residence Inn Merida on 25 Mar,2024
Buenas tardes Srita Anita,¡Muchas gracias por sus comentarios! Lamentamos que la experiencia aquí con nosotros no haya sido de su agrado, sin embargo, nos gustaría que nos otorgara otra oportunidad a futuro para hacerla cambiar de opinión.Saludos

8/10 Good

oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No bar, hate that.
Stayed 5 nights in Feb 2024
Response from Residence Inn Merida on 22 Mar,2024
Good morning Mr Oscar,Thank you so much for your review.I offer you an apology for the inconvenient of the bar, it is a project that we are working on.Hopefully we will receive you soon again.regards

4/10 Poor

Jorge

Travelled with family
Disliked: Staff & service, property conditions & facilities
We didn’t have hot water. Nobody resolved the problem
Stayed 3 nights in Mar 2024
Response from Residence Inn Merida on 19 Mar,2024
Good afternoon Mr JorgeThank you for the review! I would like to offer you an apology for the inconveniences that we had on the hot water, we are working in solutions to try and fix it.Regards

10/10 Excellent

Ascencion Gómez

Liked: Cleanliness, staff & service, property conditions & facilities
Like
Stayed 7 nights in Feb 2024
Response from Residence Inn Merida on 4 Mar,2024
Buenas tardes Srita Ascención,Es un gusto saber que tuvo una linda estancia y esperamos recibirla nuevamente.Saludos,

8/10 Good

ADRIANA VILLARREAL

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The hotel change my room from 2 queen beds to a king size bed. I came with my 24 years son and he slept in a sofa bed. My reservation is for a 2 queen beds and it’s not fair they change my room, NO VIEW TO THE CITY as well! The people are abusive! I confirmed 7 days before arriving! The rooms are FANTASTIC by the way
Response from Residence Inn Merida on 1 Mar,2024
Good morning Ms Villarreal,I am truly sorry for the inconvenients that you had during your stay, I will speak with my FO team to see what happen and to be more carefull in the future.Hope to receive you soon again!Regards,

2/10 Terrible

Silverio Roberto

Disliked: Staff & service
Stayed 14 nights in Feb 2024
Response from Residence Inn Merida on 19 Feb,2024
Buenas tardes Sr Silverio,¡Muchas gracias por sus comentarios! Lamento mucho leer que tuvo una estancia no muy agradable, espero nos de la oportunidad nuevamente de hacer que su estancia sea agradable.Saludos,

10/10 Excellent

Lisa, Southgate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to leave our Airbnb early due to excessive noise and ended up here. This place is sooo quiet. The room: layout was spacious and well thought out with a comfy bed. There were some complaints in the reviews of the shower not getting hot. We initially thought we had that problem too but after at least 2 minutes of letting the water run it turned hot. My suggestion, leave the handle right in the middle of hot and cold and let it run. That may help. The rooftop swimming pool/Fitness area: pool is a nice size with plenty of lounge chairs and relaxing music. Fitness area has the basics of treadmills, ellipticals and free weights with a great view of the city. Their breakfast: arguably the best selection of breakfast foods we've seen at a hotel. Coffee and cappuccinos were fantastic. A shopping mall is right across the street for food and shops, the mall even has an ice skating rink. There is a Mayan museum close by, only a 15 walk. Probably the best part: we stayed during Superbowl Sunday and they thoughtfully served everyone complimentary pizza, wings, chips, peanuts, guacamole and drinks for the game. It was much appreciated. Only suggestion I would make, they have 2 washers and dryers but one dryer is down. One of the gentlemen staying here said it's been down since October. Maybe fix so there isn't a line of people, we worked with it though. Overall we would definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Residence Inn Merida on 15 Feb,2024
Good morning Ms Lisa,Thank you so much for your review. We are so glad to read that you had a nice experience here with us and we hope you visit us soon again!I will canalize your suggestion with the GM and the manteinance team to give a solution for the dryer.Best regards

10/10 Excellent

Damian, Oakdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Residence Inn Merida on 12 Feb,2024
Buen día Sr Damian,¡Muchas gracias por sus comentarios! Esperamos recibirlo nuevamente en esta su casa.Saludos,

10/10 Excellent

Arturo Torres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at, the most friendly staff. Will be coming back for sure!
Response from Residence Inn Merida on 12 Feb,2024
Good Morning Mr Torres,Thank you so much for your review and your loyalty. We will be glad to receive you here at home again!Best regards

10/10 Excellent

Daniel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was great, the only recommendation is to improve the smoking area
Stayed 12 nights in Jan 2024
Response from Residence Inn Merida on 7 Feb,2024
Good afternoon Mr DanielThank you so much for your review. We hope to receive you soon again.Regards

10/10 Excellent

Jaime

Stayed 7 nights in Jan 2024
Response from Residence Inn Merida on 22 Mar,2024
Buen día Sr Jaime¡Muchas gracias por sus comentarios! Esperamos recibirlo nuevamente en esta su casa.Saludos,

10/10 Excellent

Daniel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo maravilloso muy recomendable
Stayed 10 nights in Jan 2024
Response from Residence Inn Merida on 1 Feb,2024
Buenas tardes Sr Daniel¡Muchas gracias por sus comentarios! Espero hayan tenido una linda estancia aquí con nosotros.¡Les esperamos pronto!Saludos,

4/10 Poor

Arely

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
El hotel tiene una ubicación muy privilegiad, es una pena que tenga varias oportunidades con los servicios básicos de la habitación. La llave del agua no funcionaba, mismo cuando mantenimiento subió y salió agua, nunca salió caliente, solamente fría. Es una pena por la tarifa que se paga.
Stayed 2 nights in Jan 2024
Response from Residence Inn Merida on 29 Jan,2024
Buenas tardes Srita Arely,¡Muchas gracias por sus comentarios! Con gusto se canalizan con las áreas correspondientes para darle un seguimiento y trabajar en soluciones.Saludos,

6/10 Okay

Erika, NORWALK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Residence Inn Merida on 29 Jan,2024
Buenas tardes Srita Erika¡Muchas gracias por sus comentarios! Le esperamos nuevamente aqui con nosotros.Saludos

10/10 Excellent

Rosalba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Residence Inn Merida on 29 Jan,2024
Buenas tardes Srita Rosalba,¡Muchas gracias por sus comentarios! Le esperamos nuevamente aquí con nosotros!Saludos

8/10 Good

Nicole, Richmond

Liked: Staff & service
Stayed 8 nights in Jan 2024
Response from Residence Inn Merida on 21 Jan,2024
Buenas tardes Srita Nicole,¡Muchas gracias por sus comentarios! Esperamos recibirlo nuevamente aquí con nosotros.Saludos,

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merida and surroundings visit.
Service, amenities y atmosphere were great. Front desk were very informative and friendly. Hotel was extremely clean and well maintained and organized.
Stayed 5 nights in Jan 2024
Response from Residence Inn Merida on 19 Jan,2024
Good morning Ms Fernando,Thank you so much for the review, we are so glad to read that you had a nice stay here with us.Best regards,

10/10 Excellent

Alison

Stayed 15 nights in Dec 2023
Response from Residence Inn Merida on 6 Feb,2024
Buenas tardes Srita Alison,¡Muchas gracias por sus comentarios! Le esperamos nuevamente aquí en esta su casa.Saludos,

8/10 Good

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Staff was slow and unhelpful. Strong smell in our room
Stayed 3 nights in Dec 2023
Response from Residence Inn Merida on 8 Jan,2024
Good afternoon Ms Laura,I am truly sorry to read that you had a bad experience with out staff. Give us the opportunity to give them a feedback and work on it.Best regards,

8/10 Good

Marco Antonio

Stayed 7 nights in Dec 2023
Response from Residence Inn Merida on 8 Jan,2024
Buen día Sr Marco Antonio,¡Muchas gracias por sus comentarios y esperamos recibirlo con nosotros nuevamente!Saludos,

10/10 Excellent

Magda

Stayed 1 night in Dec 2023
Response from Residence Inn Merida on 8 Jan,2024
Buen día Srita Magda,¡Muchas gracias por sus comentarios! Le esperamos!Saludos,

10/10 Excellent

Paulina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place
Stayed 5 nights in Dec 2023
Response from Residence Inn Merida on 4 Jan,2024
Good afternoon Ms Paulina,Thank you so much for your review. We hope we can see you soon again.Regards,

4/10 Poor

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
All in all the property and rooms were clean and inviting. Complimentary breakfast was good and staff constantly refilling food items. My problem was with housekeeping and front reception staff. Water in our shower came out too hot. It was practically unbearable to shower, my husband told reception but nothing was done. On our final night, my daughter’s bathing suit was removed from where we left it to dry and not to be found anywhere in the room. I called front desk and again nothing was done. I was told housekeeping was gone for the day but no other solution was provided.
Stayed 5 nights in Dec 2023
Response from Residence Inn Merida on 2 Jan,2024
Good afternoon Ms Veronica,I would like to apologize in name of my staff. Thank you so much for the review for sure I will give them a feedback to see what happen and help them see the importance of a follow up with the guests requirements.Best regards,

6/10 Okay

Jorge

Stayed 2 nights in Dec 2023
Response from Residence Inn Merida on 21 Jan,2024
Buenas tardes Sr Jorge¡Muchas gracias por sus comentarios! Esperamos recibirlo nuevamente aquí con nosotros.Saludos,

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We were impressed by the cleanliness of our room. The condition of the hotel is very good. Everything looked new and worked perfectly to our satisfaction. Also, the size of the suite with kitchen made our stay much more comfortable. The location is a plus, close to shopping malls and access to key routes.
Stayed 5 nights in Dec 2023
Response from Residence Inn Merida on 2 Jan,2024
Good afternoon Mr David,Thank you so much for the review! We are so glad to read that you had a nice stay with us and you felt so comfortable in the suite. Best regards,

10/10 Excellent

Andrea, SOMERSET

Stayed 5 nights in Dec 2023
Response from Residence Inn Merida on 27 Dec,2023
Buenas tardes Srita Andrea,¡Muchas gracias por su comentario, esperamos recibirla pronto aquí con nosotros!Saludos,

10/10 Excellent

Daniela

Stayed 13 nights in Dec 2023
Response from Residence Inn Merida on 21 Dec,2023
Buen día Sra Daniela,¡Muchas gracias por sus comentarios! Le esperamos en esta su casa nuevamente.Saludos,

10/10 Excellent

martha susana

Stayed 3 nights in Dec 2023
Response from Residence Inn Merida on 19 Dec,2023
Buen día Sra Martha Susana,¡Gracias por sus comentarios, esperamos nos visite nuevamente!Saludos

4/10 Poor

Sharon

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Shower was lukewarm and very little variety for breakfast. No drinking water was left in the room.
Stayed 4 nights in Dec 2023
Response from Residence Inn Merida on 19 Dec,2023
Good afternon Ms Sharon,Thank you so much for your review. We will take in consideration everything that you wrote so we can work on our opportunities areas.Regards,

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Nov 2023
Response from Residence Inn Merida on 14 Dec,2023
Buen día Sr John,¡Muchas gracias por sus comentarios! Esperamos verlo nuevamente aqui con nosotros.Saludos

6/10 Okay

Regina

Liked: Cleanliness
Mediocre Guest Experience
Residence Inn Marriott in Merida was a mediocre stay for us for the price we paid. The hotel condition was as expected of a Marriott and the reason for the 3 star rating is that there was nothing exceptional. We got a little less than what we paid for. The water pressure in the shower was terrible and it does seem that it is highly dependent on if other rooms were showering or not!! The "hot water" was less than luke-warm which made it uncomfortable if one was washing hair and in the shower for awhile. Although we understand that being a "long stay" residence, some amenities are not provided, we were shocked when we asked for refill of the coffee packets in our room that we were directed to purchase instant coffee in the convenience store. If Marriott wants to pursue short stays as a business option, then it should train staff to know when to accommodate guests requests.
Stayed 4 nights in Dec 2023
Response from Residence Inn Merida on 11 Dec,2023
Good night Ms Regina,We appreciate your review, for sure I will speak with the involved areas to see what we can do to make it a better experience.Regards

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Residence Inn Merida on 12 Dec,2023
Buenos días Sr Eduardo,¡Muchas gracias por sus comentarios! Esperamos recibirlo nuevamente aquí con nosotros.Saludos,

10/10 Excellent

Scott

Stayed 3 nights in Dec 2023
Response from Residence Inn Merida on 12 Dec,2023
Good afternoon Mr Scott, Thank you so much for your review, we hope you can visit us soon again!Regards,

10/10 Excellent

Alma Delia Lezama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 7 nights in Nov 2023
Response from Residence Inn Merida on 6 Dec,2023
Good afternoon,Thank you so much for your review. We are so glad to have you here with us.Regards

10/10 Excellent

Aysha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Bed was very comfortable. Well equipped little kitchen. Check in was fast and efficient.
Stayed 1 night in Dec 2023
Response from Residence Inn Merida on 6 Dec,2023
Good afternoon,Thank you so much for your review. We hope we will have you back here.Regards

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Residence Inn Merida on 5 Dec,2023
Buenas tardes Sr Juan¡Muchas gracias por sus comentarios! Le esperamos nuevamente en esta su casa.Saludos,

10/10 Excellent

Roberto Antonio Reyes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Residence Inn Merida on 5 Dec,2023
Buenas tardes,¡Muchas gracias por sus comentarios! Esperamos poder recibirlo nuevamente aquí con nosotros para que siga disfrutando de las maravillas que Mérida tiene para ofrecer.Saludos,

8/10 Good

RICARDO

Stayed 1 night in Nov 2023
Response from Residence Inn Merida on 19 Dec,2023
Buenas tardes Sr Ricardo,¡Muchas gracias por sus comentarios, le esperamos pronto en esta su casa! Saludos,

10/10 Excellent

Glenn

Excellent staff
Stayed 3 nights in Nov 2023
Response from Residence Inn Merida on 22 Nov,2023
Good afternoon Ms GleenThank you so much for your review! We hope you come visit us soon!Regards!!!

10/10 Excellent

Bernardo

Stayed 5 nights in Nov 2023
Response from Residence Inn Merida on 22 Nov,2023
Buenos días Sr Bernardo,¡Muchas gracias por su puntuación! Esperamos recibirla nuevamente en Residence Inn Merida para que siga disfrutando de las maravillas que Mérida tiene para ofrecer.Saludos,

8/10 Good

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal para viajes en familia!
Todo estuvo perfecto, la atención del personal, las instalaciones, ubicacion, etc. Las habitaciones son muy amplias y bien equipadas para preparsr y guardar alimentos, yo estuve 3 noches y mi familia y yo disfrutamos la estadía y descansamos. Otro punto a favor es que puedes llevar a tu mascota, claro, con un costo extra que es menor. Solo sugeriría como área de oportunidad que variaran los platillos del desayuno
Stayed 3 nights in Nov 2023
Response from Residence Inn Merida on 21 Nov,2023
Buenos días Sr Rodrigo,¡Muchas gracias por sus comentarios, los tomaremos en cuenta para canalizarlos con el chef y verificar que podemos implementar!Esperamos recibirlo nuevamente aquí con nosotros para seguir disfrutando de la blanca Mérida!Saludos,

6/10 Okay

Paula

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Horrible Customer Service.
The person that checked us in and not was friendly. She was rude and made it seem like we were bothering her. The first room we were checked into had mold on the ceiling. When you told desk about it, they just looked at us as if we were crazy. We had to have someone help us after we took several pictures to show them we were not lying. Breakfast was the same all nine days we were there. The second room was fine, very clean. The location was great.
Stayed 8 nights in Nov 2023
Response from Residence Inn Merida on 21 Nov,2023
Good afternoon Ms Paula,We really appreciate your review of our front desk team, for sure I will talk to them and see how we may work on it.Best regards,