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Reviews of Harrah's Metropolis Hotel & Casino

3.5 out of 5
Harrah's Metropolis Hotel & Casino
100 E Front St, Metropolis, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 507 out of 1005 reviews" "
Rating 8 - Good. 261 out of 1005 reviews" "
Rating 6 - Okay. 131 out of 1005 reviews" "
Rating 4 - Poor. 64 out of 1005 reviews" "
Rating 2 - Terrible. 42 out of 1005 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a winner
Stayed 1 night in May 2024
Response from Carla on 8 May,2024
Hi, Thank you for staying with us! We hope on the next visit you are a winner.

10/10 Excellent

Deanna

Travelled with partner
Liked: Amenities
Beautiful great rate. A little disappointed that one of the restaurants was closed though
Stayed 1 night in May 2024
Response from Carla on 7 May,2024
Hi Deanna, Thank you for staying with us! We hope to see you again soon.

6/10 Okay

Larry

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Dining at Bridges was great. Rooms were old and in need of updating. Staff was quick to correct unswept floors and cleaning of the bathroom when we first checked in. Carpet & chair upholstery in the room really needed cleaned.
Stayed 1 night in May 2024
Response from Carla on 7 May,2024
Hi Larry, Thank you for the review! We are excited you had a great experience and look forward to seeing you again.

8/10 Good

Caleb

Liked: Staff & service
Stayed 1 night in May 2024
Response from Carla on 8 May,2024
Hi Caleb, Thank you for the review! We are excited you had a great time and look forward to seeing you again soon.

6/10 Okay

Annette

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Housekeeping never came and cleaned our room or supplied us with clean towels. When we went to get our own towels, they told us they had to be delivered so we had to wait another hour floors need to be cleaned.
Stayed 2 nights in Apr 2024
Response from Carla on 3 May,2024
Hi Annette, Thank you for staying with us! We apologize for the communication regarding housekeeping and will pass this along to our hotel team. We hope that you visit again soon and have a great time.

10/10 Excellent

Larry, Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We came here because it has a casino so it was a nice relaxing evening after a long day in the car
Stayed 1 night in May 2024
Response from Carla on 2 May,2024
Hi, Thank you for visiting! We are happy you enjoyed the stay and look forward to seeing you again soon.

10/10 Excellent

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and comfortable bed!
Stayed 1 night in Apr 2024
Response from Carla on 1 May,2024
Hi Nadine, Thank you for the review! We are happy to see you enjoyed the visit and look forward to seeing you again soon.

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice!
Stayed 1 night in Apr 2024
Response from Carla on 29 Apr,2024
Hi Gordon, Thank you for the review! We are thrilled you had a great visit and hope to welcome you back soon.

10/10 Excellent

Marsha, Richmond

Travelled with partner
Liked: Cleanliness, staff & service
The biggest negative is that the restaurant is only open Thursday-Sunday. The so called grill has meager offerings. We went into town to get dinner.
Stayed 1 night in Apr 2024
Response from Carla on 23 Apr,2024
Hi Marsha, Thank you for the review! We have passed along your concerns to the leadership team. We hope to welcome you back soon and you have a great time.

10/10 Excellent

marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable accomodations
Stayed 1 night in Apr 2024
Response from Carla on 22 Apr,2024
We appreciate your positive feedback, Marianne. Thank you for choosing Harrah's Metropolis.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to supermuseum and shops. Great river view.
Stayed 1 night in Apr 2024
Response from Carla on 11 Apr,2024
Hi Karen, Thank you for visiting us! We are thrilled you had a great time and look forward to seeing you again soon.

2/10 Terrible

Marlee

Stayed 2 nights in Apr 2024
Response from Carla on 30 Apr,2024
Hi Marlee, Thank you for the review! We apologize for the experience. We hope to welcome you back again and you have a great time.

8/10 Good

Nicole

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very nice hotel and rooms. However, aside from the casino, the town doesn't offer much for activities. Tons of fast food, but not much else.
Stayed 1 night in Apr 2024
Response from Carla on 9 Apr,2024
Hi Nicole, Thank you for the review. We are excited to see you enjoyed the visit and look forward to seeing you again.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carla on 1 Apr,2024
Hi Judy, Thank you for the review! We are thrilled to see you enjoyed the visit and look forward to the next time.

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable hotel with nice staff
Stayed 2 nights in Mar 2024
Response from Carla on 27 Mar,2024
Hi Charles, Thank you for the review! We are thrilled to see you enjoyed the stay and look forward to seeing you again soon.

4/10 Poor

Charles

Disliked: Amenities, property conditions & facilities
If you have ever been to a decent casino this place will be a disappointment. Table games are ok. Slots are crazy tight. Talked to a few locals that said the slots are well known for being a horrible gamble. A couple of ppl said that the gas stations in the area have a much better pay out. I will never return.
Stayed 2 nights in Mar 2024
Response from Carla on 25 Mar,2024
Hi Charles, We hope to welcome you back soon and you are a BIG winner!

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Carla on 18 Mar,2024
Hi Bonnie, Thank you for the review! We are thrilled you had a great time and look forward to the next visit.

6/10 Okay

Nancie, NORTH FORT MYERS

Liked: Cleanliness, staff & service, property conditions & facilities
Room was beautiful. But no dining service M-Th. I was hoping to get a reasonably priced casino prime rib and:1) there was no prime rib on Sun night, and 2) even if there were, it woukd have been $46! Had a pricey lower cost meal, no breakfst options in the morning. Disappointed.
Stayed 1 night in Mar 2024
Response from Carla on 15 Mar,2024
Hi, We apologize for the experience. Bridges Dining Company is open Thursday - Sunday for brunch, lunch, and dinner. Also, Riverfront Grill is open Friday - Wednesday for lunch and dinner. We have passed along the concern regarding the prime rib to the Food & Beverage department.

10/10 Excellent

Brandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms , nice staff , will stay again!
Stayed 1 night in Mar 2024
Response from Carla on 11 Mar,2024
Hi Brandy, Thank you for the amazing review! We are excited to see you enjoyed the visit and look forward to the next time.

8/10 Good

Johnny

Travelled with partner
Liked: Cleanliness
Everything was ok no problems
Stayed 1 night in Feb 2024
Response from Carla on 21 Feb,2024
Hi, Thank you for staying with us! We appreciate the review and look forward to seeing you again soon.

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The layout of the room was very spacious and well thought out!
Stayed 1 night in Feb 2024
Response from Carla on 21 Feb,2024
Hi Michelle, Thank you for the review! We are thrilled to see you enjoyed the visit and we can't wait to welcome you back soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Its on the Missouri river. Metropolis has great historic downtown close by too.
Stayed 1 night in Jan 2024
Response from Carla on 21 Feb,2024
Hi David, Thank you for the review! We are thrilled to see you enjoyed the stay and look forward to your return.

10/10 Excellent

Tandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Harrahs is a nice place to stay.
Stayed 1 night in Feb 2024
Response from Carla on 21 Feb,2024
Hi Tandy, Thank you so much for the review. We are excited you had a great time and we can't wait to see you again.

6/10 Okay

Justin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carla on 21 Feb,2024
Hi Justin, Thank you for staying with us! We hope you had a great time and we look forward to seeing you again soon.

8/10 Good

James

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Carla on 21 Feb,2024
Hi James, Thank you for the review! We are excited to see you had a great visit and we look forward to welcoming you back soon.

10/10 Excellent

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice size and neat
Stayed 1 night in Feb 2024
Response from Carla Fiers on 5 Feb,2024
Hi, Thank you for the amazing review! We are thrilled to see you enjoyed the visit and look forward to seeing you again soon!

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great hotel stay , fast and easy checkin
Stayed 1 night in Feb 2024
Response from Carla on 6 Feb,2024
Hi Sharon, Thank you for the great review! We are happy to see you enjoyed the visit and look forward to welcoming you back again soon.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carla Fiers on 5 Feb,2024
Thank you for your review, Karen. We appreciate your feedback and are glad to hear that you had a positive experience with us.

10/10 Excellent

Karen

Stayed 1 night in Jan 2024
Response from Carla on 1 Feb,2024
Hi Karen, Thank you so much for staying with us! We are thrilled to see you enjoyed the visit and look forward to seeing you again very soon.

8/10 Good

Paul

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Up date please
It's a nice hotel but they need to update it or towel rack in the bathroom was falling out of the wall the toilet didn't flush properly there was dirt on the walls where you know they might have scrubbed it but it just needs to be updated other than that it's a very nice hotel just needs updates there was other stuff like you know rust mold it just needs to be updated it needs a little TLC
Stayed 1 night in Jan 2024
Response from Carla on 30 Jan,2024
Hi, Thank you for letting us know about your experience. I have passed these concerns on to the hotel leadership team to look into and correct them. We hope that you visit us again soon and have a great time.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Carla on 30 Jan,2024
Hi, Thank you for visiting us! We are happy to see you enjoyed the visit and hope to see you again soon.

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs major renovations
Harrah’s has really gone downhill and needs complete renovations. The last 3 times I’ve stayed the rooms are dusty and everything is very worn. I will probably chose to stay at another hotel next time.
Stayed 1 night in Jan 2024
Response from Carla on 25 Jan,2024
Hi, We apologize for the experience and will pass these concerns on to the leadership team. We hope to welcome you back soon and you have a great time.

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Carla on 22 Jan,2024
Hi Jamie, Thank you for the amazing review! We appreciate you staying with us and we look forward to the next time.

10/10 Excellent

Les

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carla on 22 Jan,2024
Thank you for your positive review, Les! We appreciate your feedback and are glad to hear that you had a great experience at Harrah's Metropolis.

2/10 Terrible

Rusty

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Clarence at the front desk was very rude and disrespectful. Stood at front desk over 45 minutes waiting to check in with no help. Asked to speak with the manager and Clarence refused to go get him for me. Finally told Clarence to cancel my reservation and he started “go on line and do it yourself”. After leaving called to speak with the manager and his attitude was no better. Would never stay at this establishment
Stayed 1 night in Jan 2024
Response from Carla on 19 Jan,2024
Hi, We apologize for the experience and will correct this concern. We hope to welcome you back soon and you have a great time.

8/10 Good

roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room... I'll definitely stay again
Stayed 1 night in Jan 2024
Response from Carla on 15 Jan,2024
Hi Roger, Thank you for staying with us! We are thrilled to see you enjoyed the visit and can't wait to see you again.

10/10 Excellent

Paul, Menomonee Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fine very nice room
Stayed 1 night in Jan 2024
Response from Carla on 12 Jan,2024
Hi Paul, Thank you for staying with us! We appreciate the review and look forward to seeing you again soon.

8/10 Good

Randy

Stayed 1 night in Jan 2024
Response from Carla on 12 Jan,2024
Hi Randy, Thank you for staying with us! We appreciate the review and look forward to seeing you again soon.

6/10 Okay

Kristy

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Carla on 12 Jan,2024
Hi Kristy, Thank you for staying with us! We are happy you enjoyed the visit and look forward to welcoming you back soon.

4/10 Poor

Thomas, Brentwood

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Pretty basic all around
Stayed 1 night in Jan 2024
Response from Carla on 10 Jan,2024
Hi, Thank you for staying with us! We apologize for the experience and hope on the visit you have a wonderful time.

4/10 Poor

Rebekah

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Carla on 10 Jan,2024
Hi, We apologize for the experience and hope on the next visit you have a great time.

8/10 Good

Penny

Stayed 1 night in Jan 2024
Response from Carla on 10 Jan,2024
Hi, Thank you for staying with us! We can't wait to see you again!

10/10 Excellent

theron

Travelled with partner
Stayed 1 night in Jan 2024
Response from Carla Fiers on 9 Jan,2024
Hi, Thank you for the review! We are thrilled to see you enjoyed the visit and look forward to seeing you again soon.

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Carla on 10 Jan,2024
Hi, Thank you for staying with us! We can't wait to see you again!

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the price. The room was clean. Updated and comfortable. Didnt like lack of open eating options and when staff was told of coffee being out in lobby they could not have cared less.
Stayed 1 night in Dec 2023
Response from Carla Fiers on 2 Jan,2024
Hi Kathy, Thank you for the review and we apologize for the experience. I have passed along your concerns to the leadership team and we'll work to correct them. We look forward to seeing you again soon.

10/10 Excellent

Carlos

Stayed 1 night in Dec 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carla Fiers on 19 Dec,2023
Thank you for your positive review, Eric! We appreciate your feedback and are glad to hear that you had a great experience at Harrah's Metropolis.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2023
Response from Carla on 10 Jan,2024
Hi, Thank you for staying with us! We can't wait to see you again!

8/10 Good

Lindsey

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Carla on 10 Jan,2024
Hi, Thank you for staying with us! We can't wait to see you again!

8/10 Good

Robert

Liked: Staff & service, room comfort
Good service
Rooms can use a refresh
Stayed 1 night in Nov 2023
Response from Carla on 21 Nov,2023
Hi, Thank you for the review. We have passed your concerns on to the leadership team and we'll work to correct them. We hope to welcome you back soon and you have a great time.