Velmor, thank you for your wonderful feedback! Holiday Inn Port Of Miami-Downtown is thrilled to hear you enjoyed the location and found it convenient for dining and entertainment. Our team members are pleased to know they could be courteous and attentive to your needs. We're looking forward to welcoming you back!

Velmor, thank you for your kind words about Holiday Inn Port Of Miami-Downtown. Our team members appreciate your recognition of their attentive and caring service. Being located across from Bayside Marketplace indeed offers great convenience. We appreciate your feedback about the elevators and are continuously working to improve our facilities. We look forward to welcoming you back soon.

Thembeline, thank you for sharing your feedback. Accessibility and a positive dining experience are important aspects of our service, and it's unfortunate to hear that these elements did not meet your expectations. We apologize for any inconvenience you experienced with the elevators and issues you faced in the dining area. We value your feedback and will use it to continually improve our guest experience. Your comments will be shared with our team to address and rectify such issues for a better experience in the future.

Jessica, it's fantastic to hear that you had such a positive experience at Holiday Inn Port Of Miami-Downtown. We're especially pleased that our team members' professionalism and kindness left a lasting impression. We hope to welcome you back again in the future!

Randy, your feedback on the hotel's condition is noted. Our team is constantly making strides to improve the property. We regret that your recent stay didn't meet your expectations. While we understand you won't return, we do hope to have another opportunity to provide a more gratifying experience for other guests.

Victor, it's wonderful to see your 4-star rating of the Holiday Inn Port Of Miami-Downtown. We're thrilled you enjoyed your stay and we look forward to welcoming you back in the future. Safe travels!

Letty, it's wonderful to know you had a 5-star experience at Holiday Inn Port Of Miami-Downtown. We appreciate your rating and hope to welcome you back soon.

Thanks for the 4/5 rating, Kathy!We're thrilled you enjoyed your time at Holiday Inn Port Of Miami-Downtown so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

Sokha, we appreciate the feedback. It's of utmost importance to our growth to learn from guest experiences. Rest assured, we constantly strive to improve our communication for ease and convenience of all guests. Please dare to give us another chance to better serve you during your future travels.

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Regards

Michael, it seems there's room for improvement based on your recent stay with us. We highly value your rating and we continually strive to deliver a superior experience for our guests. We would greatly appreciate the opportunity to understand your experience further and kindly invite you to share more details privately. Your feedback is crucial for us to make the necessary improvements.

Eve, thank you for taking the time to share your feedback. It's pleasing to know that the accommodations met your needs and that you found the bed and bedding to your liking. We're also glad our team members were able to assist and that you enjoyed our lobby's comfortable seating. In terms of value received, we strive to provide a premium experience in a prime location. We hope you consider us for your future stays.

Maria, it's greatly appreciated to hear you found our location at Holiday Inn Port Of Miami-Downtown to be convenient, and enjoyed being in close proximity to various attractions and the cruise port. We're also glad you noticed our commitment to keeping our surroundings well-kept. We look forward to your next visit!

Adrian, we're sorry to read that certain elements of your stay did not meet your expectations. Our team is constantly striving to enhance our guests' experiences with fresh, comfortable rooms. We note your feedback about room updating especially the bathroom, and would like to reassure you that we are taking steps to modernize our accommodations. We'd appreciate a chance to host you once more and provide the experience we're truly known for.

Elizabeth, your feedback is greatly appreciated. While certain aspects of the facilities seem to have left an impression, we're continually working on implementing enhancements. We deeply regret that locational aspects like signage and external appearance raised concerns and aim to use your comments to make necessary improvements. On a brighter note, it is delightful to know that the vicinity of local attractions and the picturesque water view were appreciated. Remember, our team members are always here to assist and make your stay enjoyable. We hope you'll decide to revisit and see the improvements we've made based on your valuable feedback.

KiKi, we appreciate you sharing your experience. It's clear that navigation around the property posed some challenges and you expressed concerns regarding some missing amenities in your room. These issues surely shouldn't have occurred and we're sorry for any discomfort this may have caused. For future visits, our team members would be more than happy to assist you with directions and room specifications. Thank you for bringing this to our attention. We look forward to improving your experience on future stays.

Wendell, your feedback is invaluable to us. While we are glad your overall stay at Holiday Inn Port Of Miami-Downtown was excellent, we want to acknowledge your initial discomfort. Please be assured that we are deeply committed to providing top-quality service from the outset and we'll take your comments into account to ensure a more positive first impression in future. We truly appreciate your understanding.

Robyn, it's fantastic to hear you enjoyed your stay at the Holiday Inn Port Of Miami-Downtown. Your praises of our service certainly make the team's day! We take to heart your feedback about the elevators and are earnestly seeking enhancements in all areas. We truly can't wait to greet you again on your next visit.

Jerome, it's appreciated that you took the time to share your experience. We're glad to hear that you found our location pleasing. However, we're sorry to hear about your frustration regarding elevator access. Maintaining efficient transportation throughout the hotel is of utmost importance and we will certainly reevaluate. Should you choose to stay with us again, we believe our team members can ensure a smoother experience.

Michele, we regret to hear your expectation of amenities was not met during your stay. A pool and shuttle service are indeed valued features, and our intention is always to clearly communicate any changes or unavailability. We also acknowledge your concerns about the entrance area and rest assured, guest safety remains a priority for our team. We hope for another opportunity to better meet your expectations in the future.

Robert, we are delighted to hear your stay at the Holiday Inn Port Of Miami-Downtown met your expectations. We're thankful for your feedback and look forward to welcoming you back on your next visit.

Tina, thank you for taking the time to share your experience. It's disappointing to hear that your check-in process wasn't as smooth and personal as it should be. Ensuring all guests feel welcomed and promptly assisted is a priority. Your feedback is important to align with this and we'll make sure steps are taken to improve in this area. Please accept our apologies for any inconvenience you experienced. We aim to deliver a more impressive stay in the future.

Sindy, thank you for leaving a rating for your stay at Holiday Inn Port Of Miami-Downtown. We are committed to constantly improving the experience for our guests and your feedback is vitally important. We hope to have another opportunity to deliver an even more enjoyable experience in the future.

Robert, we regret to hear about the mentioned issues you encountered during your stay, including the condition of the tub, an unusual room odor, and our elevator's performance. Your comments are valuable, and we'll make sure to relay your feedback to the right channels for possible improvements. We hope for another chance to deliver a better experience next time.

David, we are saddened to hear about your recent experience. We understand there were problems related to room cleanliness and functionality, and deeply regret any inconvenience this may have caused. Please know, we have systems in place to address such issues and will certainly investigate why they were not resolved in your case. In terms of pool and transportation, the availability may vary based on several factors, including seasonal changes and maintenance. We appreciate the feedback and will ensure that these considerations improve for future stays. Thank you for bringing these matters to our attention.

Sharon, your rating indicates that your stay might not have met your expectations and we sincerely regret that. We would greatly appreciate additional specifics about your stay, which will help us improve our offerings. We hope for an opportunity to serve you better in the future.

Natalie, it's regrettable to learn about your less than satisfactory experience. We strive to maintain high standards of cleanliness and service, and it seems like we fell short in this instance. Concerning the parking arrangement, we do our best to provide secure and convenient options for our guests. Your feedback will certainly be shared with our team to address and improve on these areas. We hope that despite this experience, you will consider giving us another opportunity to serve you better.

Peggy, we're overjoyed to hear that your stay at the Holiday Inn Port Of Miami-Downtown exceeded your expectations. It's fantastic to know that our location's proximity to local shops, eateries, and the cruise ship port was ideal for your travel needs. It was also our pleasure to assist with luggage storage and shuttle services to further enhance your visit. We're grateful for your recommendation and eagerly anticipate your next visit.

Anna, thank you for your kind words about our team members' service ethics at the Holiday Inn Port Of Miami-Downtown. We're glad to know you found everything functional and fit for purpose. Continual improvements are key to our mission, so we value your feedback about our aesthetics. We hope to see you again for another memorable stay.

Dear Dominick.We sincerely regret the experience you have described and would appreciate an opportunity to “recover” your trust in us. Please contact me at mayra.camacho@aimbridge.com so we can discuss this further. Your valued input is greatly appreciated. Our management team will assure this type of issue has been resolved and doesn't repeat to any guest. Hope we have the opportunity to have you back and show you the true value of our service. Once again, sorry for any inconvenience this might cause you.Cordially.

Marea, we regret to hear about the inconveniences you experienced due to the room temperature. Be assured, our team members are always on hand to assist with such issues, ensuring a comfortable stay for all our guests. We want every guest experience to be a warm one, and we appreciate your feedback that helps us achieve that.

Eva, we appreciate your feedback. It's true that our location near the cruise terminal is highly convenient for many of our guests. We're sorry to hear there were certain aspects of your stay that didn't meet your expectations. The issues you mentioned surrounding cleanliness and the condition of the room are not a common experience at our hotel. We'll ensure your comments are passed onto our team members who'll look into it. We strive to offer an enjoyable and comfortable stay for each of our guests and apologies if this was not the case for you.

Dennis, thank you for acknowledging the strategic location of Holiday Inn Port of Miami-Downtown. We're thrilled it suited your stay and we look forward to having you again in your future travels. Safe journey till then!

Clarissa, we're disheartened to hear about your recent recommendation. We continually strive to improve our guests' experiences and appreciate feedback to help guide these enhancements. We sincerely hope you'll reconsider and give us another chance to provide a more satisfactory stay in the future.

Clarissa, it's regrettable to read about your recent experience. We sincerely apologize for any shortcomings relating to overall cleanliness and perceived lack of attention at the front desk. We'll look into these matters systematically to ensure a more reliable and enjoyable stay for our guests. It's heartening to note the positive interaction with our luggage handler, and we'll continue focusing on providing excellent service. We appreciate your feedback and would love an opportunity, if ever given, to provide a better experience.

Janet, it seems some aspects regarding property conditions didn't meet your expectations, which we sincerely regret. However, we're glad you appreciated our strategic location close to the Port of Miami. We're continually striving to uplift our rooms to offer an enhanced stay experience. Your feedback, although unpleasant, aids us in our efforts for improvements. We hope for an opportunity to impress upon you a renewed positive impression in the future.

Pamela, thank you for your comments. We're glad to know our team members were welcoming. We understand your concerns about certain aspects of the decor and want to assure you we're always keen on maintaining our facilities. We strive to create a comfortable environment for our guests and your observations help in that effort. We appreciate your feedback and look forward to potentially welcoming you back in the future.

It's unfortunate your time with us was anything less than ideal. We strive to offer quality service and convenience for all our guests. We're happy you enjoyed our prime location and delicious breakfast despite the problems you had with the condition of our rooms and property. We endeavor to offer the best experience possible, and your feedback will help. Thank you.

Haley, it's disheartening to learn that your experience didn't align with our usual standards. We apologize for any dissatisfaction caused by your lodging accommodations. We value your feedback and would be interested in viewing the images you mentioned. This will aid us in addressing any potential areas of improvement. We hope for the opportunity to serve you better in the future.

Sue, it's wonderful to hear that you found the proximity of Holiday Inn Port Of Miami-Downtown to the port beneficial. We value your feedback and hope to welcome you back in the near future for another convenient stay.

Lilian, thank you for choosing Holiday Inn Port Of Miami-Downtown! It's a pleasure to know you had an excellent experience. We hope to serve you again on your next visit!

Mary Ann, it's unfortunate to hear about your experience. We regret that you faced some challenges with the cleanliness and availability of supplies in your room. Our team is always committed to ensure guest satisfaction and we're dismayed we didn't meet your expectations in this instance. We appreciate your feedback about the need for some improvements, it's essential for us to enhance our services. We hope to have the opportunity to serve you better in the future.

Charles, it's wonderful to hear that you found the location of Holiday Inn Port Of Miami-Downtown incredibly convenient with an array of dining and shopping options easily accessible. Thank you for sharing your positive experience. We look forward to having you with us again.

Thank you for the 4/5 rating, Christine!We are excited to see that you had an enjoyable experience at Holiday Inn Port Of Miami-Downtown. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

Teresa, it's great to learn that you appreciated our key location across from Bayside Market and found our convenience to the Port of Miami beneficial. We're glad you found our cleanliness standards met your expectations - it's a fundamental aspect we prioritize. In regards to the decor, our property strives to maintain its classic appeal while providing modern comfort. We appreciate your feedback and will use it as part of our continuous aim to improve guest experiences. Looking forward to hosting you again in the future.

Meghan, we appreciate your feedback about the convenience of our location. However, we're sorry to hear about your experience with the sofabed. We endeavor to ensure all our guests have comfortable sleeping arrangements and regret this wasn't the case for you. Your comments will be taken into consideration for future improvements. We hope overall your time with us fitted your schedule and needs.

Kimberly, it's wonderful to know you had an excellent stay at the Holiday Inn Port Of Miami-Downtown. We strive to provide memorable experiences for our guests and your five stars testify to that. We hope to welcome you back for another seamless experience. Thank you!

Reginald, it's great to hear that you appreciated the prime location of the hotel in relation to key points of interest. Your feedback is valuable, and we hope to serve you again in the future.