Outdoor pool, open 7:00 AM to 8:00 PM, pool loungers

Reviews of Pullman Miami Airport

4 out of 5
Pullman Miami Airport
5800 Waterford District Drive, Miami, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 621 out of 1321 reviews" "
Rating 8 - Good. 319 out of 1321 reviews" "
Rating 6 - Okay. 175 out of 1321 reviews" "
Rating 4 - Poor. 108 out of 1321 reviews" "
Rating 2 - Terrible. 98 out of 1321 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Hector, Concord

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Bar & bartender was really good
Stayed 1 night in May 2024
Response from General Manager on 18 May,2024
Dear Hector,Thank you for your fantastic review of Pullman Miami Airport Hotel! We are delighted that you had an excellent time at our bar and that the bartender left a memorable impression on you. Please come back soon for another terrific experience!

4/10 Poor

andrew

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is very tired. The condition makes everything feel and look dirty. Also, our room was dirty, especially in the bathroom. All staff members I spoke to were friendly. I'll be willing to spend more next time I visit MIA to have better accommodations.
Stayed 1 night in May 2024
Response from General Manager on 17 May,2024
Dear Andrew,Thank you for your feedback. While we're glad to hear that our staff was friendly, we regret that the condition and cleanliness of the property did not meet your expectations. Your comments about the room's cleanliness and overall condition are taken seriously, and we will address these issues promptly. We hope you will consider giving us another chance to provide a better experience in the future.

8/10 Good

Vernangela

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t get my deposit back
Stayed 1 night in May 2024
Response from General Manager on 15 May,2024
Dear Vernangela,Thank you for sharing your review and for bringing this to our attention. We apologize for this rare oversight, and we encourage you to contact us so we may address this directly.

8/10 Good

Geraldeen

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are old and out dated
Stayed 3 nights in May 2024
Response from General Manager on 15 May,2024
Dear Geraldeen,Although we are pleased to see that you had a satisfactory stay with us overall, it's disappointing that our rooms fell short of your expectations. Fortunately, we always appreciate feedback from our guests, and your comments will be taken into consideration as we strive to make improvements to our facilities. We trust that the rest of your time with us was a great one, and we look forward to going above and beyond for you on your next visit to Miami.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Sjoerd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff, good hotel
Stayed 1 night in May 2024
Response from General Manager on 18 May,2024
Dear Sjoerd,We appreciate your fantastic review! Thank you for choosing Pullman Miami Airport Hotel and praising our team's remarkable service. If your adventures bring you back to the area, please stop by and see us again!

8/10 Good

Sjoerd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but a bit dated
Stayed 1 night in May 2024
Response from General Manager on 14 May,2024
It was a pleasure hosting you at Pullman Miami Airport Hotel. We are pleased you enjoyed your overall stay, and we assure you we are working on constantly updating our property. We hope to see you again soon.

10/10 Excellent

Ethelwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. It was my mom's 94th birthday and we had a beautiful time. The grounds in the hotel was just gorgeous, and the staff made us feel very comfortable
Stayed 2 nights in Apr 2024

8/10 Good

Patrelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was quite spacious, the bed was comfortable, but I disliked that the bathroom was so far away from the bedroom. Also, the elevator made a lot of noise during the night.
Stayed 1 night in May 2024
Response from General Manager on 13 May,2024
Dear Patrelle,Thank you for choosing Pullman Miami Airport Hotel and for taking the time to share your feedback. While we are happy you enjoyed our spacious accommodations and comfortable bed, we are sorry you had a noise concern and that the bathroom didn't quite fit your needs. Your constructive comments will be taken into consideration as we strive to make improvements for the benefit of our guests. It was a pleasure having you here, and we hope to welcome you back and impress you further on your next Miami getaway.

8/10 Good

Consuelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for an overnight to a next day cruise. Needs a few updates but the front desk staff is 1st class and the pool area is gorgeous!
Stayed 1 night in May 2024
Response from General Manager on 13 May,2024
Dear Consuelo,Whether you're here for a quick stay or an extended vacation, our accommodations are perfect for that relaxing getaway we all need every once in a while. We're grateful for your review and kind words, and we'll share your compliments with the team. It would be our pleasure to welcome you back for an even more exceptional experience next time you're in Miami.

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in May 2024
Response from General Manager on 13 May,2024
We appreciate you taking a moment to review your recent stay with us. Our friendly staff works hard to ensure all our guests feel welcome, and they will be glad you appreciate their exceptional service. Thank you for your kind review. Please come stay at Pullman Miami Airport Hotel again soon!

10/10 Excellent

Cesar, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff
Stayed 3 nights in May 2024
Response from General Manager on 8 May,2024
Dear Cesar,It was wonderful having you as our guest at Pullman Miami Airport Hotel. Thank you for complimenting our team's excellent service, and we look forward to seeing you again soon!

10/10 Excellent

Tracy, Peterborough

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Donovan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt special at the morning breakfast. It was not the typical free hotel breakfast. The environment was peaceful, surroundings were welcoming and the room was comfortable and clean.
Stayed 1 night in May 2024
Response from General Manager on 7 May,2024
Dear Donovan,It was our pleasure having you as a guest at Pullman Miami Airport Hotel. We appreciate your kind words regarding our welcoming environment and comfortable accommodations. Thank you for staying with us, and we cannot wait to see you again soon!

8/10 Good

Sasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty hotel, a little dated. Had a great time at the hotel bar - the food was good and great wine selection. They did not call us to tell us the room was ready, although they said they would and they did not acknowledge our Expedia membership. Overall we had a great stay.
Stayed 1 night in May 2024
Response from General Manager on 7 May,2024
Dear Sasha,Thank you for providing your feedback. We're so happy to know you enjoyed spending time at our bar and tried some of our delicious offerings. However, we apologize for any lapse in attentive service regarding your room being ready. We will work to ensure that our communication is more efficient moving forward. It's great to know that your stay was great overall, and we hope to have the opportunity to welcome you back soon!

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and nice hotel
Stayed 1 night in May 2024
Response from General Manager on 7 May,2024
Dear Gary,We are honored to have earned your five-star rating! It was our pleasure to provide you with hospitable service and comfortable accommodations during your recent visit. Thank you for your kind review, and we look forward to hosting you in the future should your travels bring you this way!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great all around and very close to MIA
Stayed 1 night in May 2024
Response from General Manager on 6 May,2024
Dear Charles,Thank you for staying with us at Pullman Miami Airport Hotel and complimenting our convenient location. It was wonderful having you as our guest, and we look forward to seeing you again soon!

10/10 Excellent

Khawaja Hamza

Liked: Cleanliness, staff & service, property conditions & facilities
It was relaxing.
Stayed 1 night in May 2024
Response from General Manager on 6 May,2024
Dear Khawaja,It was such a pleasure to welcome you to Pullman Miami Airport Hotel! We're thrilled you had a relaxing stay. Thank you for your perfect rating, and we hope you return soon!

8/10 Good

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our overnight stay and the food at the bar was surprisingly good.
Stayed 1 night in Apr 2024
Response from General Manager on 6 May,2024
Dear Courtney, It was wonderful having you join us overnight during your time in Miami. We're pleased you had an enjoyable experience and had the chance to sample our tasty offerings. Thank you for your review, and we hope you return to Pullman Miami Airport Hotel soon!

10/10 Excellent

Eduardo, Rotonda West

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far room is good and I can leave At 12:30. It is a good thing.
Stayed 1 night in May 2024
Response from General Manager on 6 May,2024
Dear Eduardo,Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to provide a satisfactory stay for all our guests, and we’re happy to hear our great accommodations hit the mark for you. It was truly a pleasure having you here, and we hope you return soon!

10/10 Excellent

THANH, Placentia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good value
Stayed 2 nights in Apr 2024

8/10 Good

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pulman is a nice property close to the airport, clean with lots of amenities. The staff was professional but not sure why but the decor and feeling from ALL of the staff felt sterile and cold. The paintings on the walls are rather creepy. Not the friendly hospitality that makes me want to return. Again it is a very nice property in a great location overlooking a lake. But something feels really “off”. This is the second time we have stayed and the feeling was the same.
Stayed 1 night in Apr 2024

8/10 Good

Lisa-Maria, Nashua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Airport Hotel, location and a great breakfast. The bathroom is a bit dated, but a comfortable room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Candace, Minneapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here often. Improving since Covid.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr,2024
Dear Candace,Thank you for the perfect rating, and we are honored to have earned your loyalty. Here at Pullman Miami Airport Hotel, returning guests pay us one of the best compliments! We trust that you enjoyed your time in Miami, and we look forward to welcoming you back in the future.

10/10 Excellent

Dina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Pullmans. Friendly staff, conveniently located to airport and not far from downtown or south beach. Price of parking is way too much. $30 a night Parking was always full, very difficult to find a spot. And the spots were very small. Lots of cars had park and fly flyers on there dashboard. They should have designated parking for hotel guest and separate area for park and fly. Overall experience was good. Would recommend this hotel
Stayed 3 nights in Apr 2024
Response from General Manager on 30 Apr,2024
Dear Dina,Thank you for your thoughtful review and recommendation. We're very happy to hear you enjoyed your stay, and we appreciate your kind words and feedback about parking, which we'll share with the rest of our team. We hope to welcome you back soon!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice hotel and great staff
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr,2024
Dear Karina,It's wonderful to hear about your positive experience with our hotel and team! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back for another great stay with us at Pullman Miami Airport Hotel.

10/10 Excellent

Rishi

Stayed 1 night in Apr 2024

6/10 Okay

Barbara

Stayed 1 night in Apr 2024

8/10 Good

Dylan, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only spent one night so can't speak to much
Stayed 1 night in Feb 2024
Response from General Manager on 28 Apr,2024
Dear Dylan,Thank you so much for the high rating! We trust that everything was in order for your stay. Please consider coming back to join us again soon.

10/10 Excellent

nicolas

Stayed 1 night in Apr 2024

10/10 Excellent

Vladislav, Carlsbad

Stayed 1 night in Apr 2024

4/10 Poor

BhaskarRao, Troy

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a waste of money. The doors makes noise. Bathrooms are not modern and also carpet smells
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr,2024
Your voice is important to us, and we appreciate you for making it heard. What you have shared does not convey the high-quality experience we are typically known for, so we're grateful you brought your concerns to our attention, especially regarding our property and food selections. Rest assured, your feedback will be shared with the respective teams as we ensure we uphold our standards across the board. If you want to discuss this matter further, please consider contacting us offline. In the future, we hope you consider giving us another chance to change your perceptions and showcase our true caring nature of hospitality. Thank you.

10/10 Excellent

EROS, San Bernardino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Kasey

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Teresa, Sherwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. The gentleman at the bar/food restaurant was great.
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr,2024
Dear Teresa,Thank you for choosing Pullman Miami Airport Hotel and for sharing such a delightful review. We are delighted you enjoyed our fantastic service and prime location. It would be an honor to welcome you back on future trips to the area.

10/10 Excellent

HUMERA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really close to airport & shops clean & spacious rooms
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr,2024
Dear Humera,Thank you so much for the five-star review. We're pleased to hear you enjoyed our convenient location and clean, spacious accommodations. We hope you'll visit us again soon!

4/10 Poor

Michaela

Travelled with partner
Decent airport option but property is dated and the shuttle pick up from airport is unreliable due to capacity.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr,2024
Dear Michaela,Thank you for your comments. It is a busy season in Miami, so we apologize for the shuttle pickup being overfilled. We will use your constructive comments to continually improve upon our guests' experience. It was a joy hosting you, and we hope you'll give us a chance to change your perception of our property.

8/10 Good

Iban

Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle from airport to hotel was a pain. Took about an hour to get picked up. Hotel itself was great. Very clean and walking distance to food options.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr,2024
Dear Michael,We always enjoy hearing from our guests, and we're glad you appreciated our clean, convenient accommodations. However, we apologize for any issues with the shuttle, and we'll keep your comments in mind. Should you be in the area again, please come back to see us at Pullman Miami Airport Hotel!

8/10 Good

Ellen, Newport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and nice hotel.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr,2024
Dear Ellen,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. If you're in the area again, please come back to see us.

10/10 Excellent

lashea alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel will definitely stay again
Stayed 1 night in Feb 2024
Response from General Manager on 22 Apr,2024
Dear Lashea,Thank you for your kind review and perfect rating! We are delighted you thoroughly enjoyed your experience, and we look forward to your return.

10/10 Excellent

Galina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr,2024
Dear Galina,Thank you for staying with us and for your feedback. We're glad you had a five-star experience and hope to welcome you back soon for another great stay at Pullman Miami Airport Hotel.

8/10 Good

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed for business so very convenient to walk for essentials. Beautiful view and basics but could use some room upgrades however I would still stay here again as everyone was so great!!
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr,2024
Dear Anna,It brightens our day to know we were able to provide you with a comfortable stay. We are pleased to hear we made your business trip a little more convenient for you with our location. At Pullman Miami Airport Hotel, we pride ourselves on our service, so it is wonderful to hear you were well taken care of. We look forward to your next visit.

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to Airport
Stayed 2 nights in Apr 2024
Response from General Manager on 19 Apr,2024
Dear Jan,Thank you for staying with us and for your outstanding feedback. We're glad that our location was so convenient for you and made a great impact on your stay. We hope to welcome you back to Pullman Miami Airport Hotel soon for another terrific experience.

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very awesome stay, super comfortable bed, the only thing was everythiny shuts down and u cant even get a cup of tea after 11.but every thing very nice .
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr,2024
Dear Rachel,Thank you for being our guest at Pullman Miami Airport Hotel. It's lovely that you settled right into our comfortable accommodations. We apologize for any inconvenience you experienced, and we will utilize your feedback as we continue making improvements for our great guests. It was a pleasure to have you here. Please visit us again for a stay that is sure to exceed your expectations.

10/10 Excellent

Velda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff and the convenience of grocery store and restaurant in walking distance
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr,2024
Dear Velda,It was a pleasure to host you at Pullman Miami Airport Hotel. It sounds like our convenient location and friendly team were well-suited for your needs. Our team hopes to welcome you back for another fantastic stay.

2/10 Terrible

David

Travelled with family
Disliked: Staff & service, amenities
Hotel was average airport shuttle was terrible passed us even though we called ahead with exact location. We waited an hour for them even the the hotel was ten minutes from the airport They told us the shuttle was full and that’s why they did not stop I asked driver he said it was not full he had four riders. The second time I called reception told us the the bus was had dropped passengers at hotel and was on the way but we could see on the app it had not reached the hotel it was another half hour until it got there if they had just been honest I would have gotten an Uber. We finely arrived after midnight and had to leave on the 5:00 am bus
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr,2024
Dear David,Thank you for sharing your experience. It's concerning to hear about the issues you faced with our shuttle service. We're dedicated to providing efficient transportation and clear communication, and we fell short. Rest assured, we'll address these concerns promptly. We sincerely hope to have another opportunity to offer you a stay that meets your expectations and provides the seamless service you deserve.

8/10 Good

Dimitri

Stayed 1 night in Apr 2024

6/10 Okay

Noah, Los Angeles

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom lights not working. Bathroom sink counter had a major crack. No vegan options for breakfast.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr,2024
Dear Noah,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any disappointment with the breakfast options and for any issues with the bathroom. We'll keep your comments in mind, and we hope you'll consider staying with us again should you be back in the area.