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Reviews of Home2 Suites by Hilton Milwaukee Brookfield

3 out of 5
Home2 Suites by Hilton Milwaukee Brookfield
650 Larry Court, Waukesha, WI

Reviews

8.6

Excellent

Rating 10 - Excellent. 275 out of 457 reviews" "
Rating 8 - Good. 111 out of 457 reviews" "
Rating 6 - Okay. 28 out of 457 reviews" "
Rating 4 - Poor. 19 out of 457 reviews" "
Rating 2 - Terrible. 24 out of 457 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, healthy food
Stayed 2 nights in Apr 2024
Response from Ryan B on 8 May,2024
Jenna, Thank you for the awesome review and rating! We appreciate your business!

8/10 Good

Meghan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly. When I checked in, the staff member did not tell me breakfast times so I had to look it up. The place was clean. The pool room was so heavy with chlorine, I was unable to be in there. The breakfast choices were phenomenal!
Stayed 2 nights in Apr 2024
Response from Ryan B on 22 Apr,2024
Megan, I apologize that you were not notified of the Breakfast times at check-in as well as not being able to utilize the pool area. We are glad to hear you enjoyed the Breakfast. We hope you will visit us again and get a chance to enjoy our New Parfait station that will be added to the Breakfast soon!

2/10 Terrible

Jennifer

Stayed 1 night in Apr 2024
Response from Ryan B on 8 May,2024
Jennifer, Im sorry to see that your stay was not a 5 star stay. If you would like to provide us with any feedback on what could of made it better, we are always looking to improve!

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ryan B on 15 Apr,2024
Leanne, Thank you for taking the time to rate our Hotel!!

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and breakfast
Stayed 2 nights in Mar 2024
Response from Ryan B. on 15 Apr,2024
Sarah, Thank you for taking the time to rate our Hotel!!

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ryan B on 22 Mar,2024
Jeremy, Thanks for taking the time to rate our Hotel.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ryan B on 21 Mar,2024
Stepahnie, Thank you for taking the time to rate our Hotel. If there is anything you liked or anything we can work on here...Please let us know!

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a get away
Stayed 1 night in Mar 2024
Response from Ryan B on 11 Mar,2024
Todd, Thank you for the great review and rating. We appreciate your business!!

8/10 Good

Merideth, Carterville

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean rooms. Pool was a little small and water was very cold.
Stayed 1 night in Mar 2024
Response from Ryan B on 5 Mar,2024
Thank you for taking the time to offer feedback from your recent stay at the Home2. We will make sure to share with our Team. Although we can't make the pool any bigger, we should be able to warm it up a bit!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ryan B on 5 Mar,2024
Jennifer, Thank you for the 5 out of 5 rating.

10/10 Excellent

Debbie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made the difference at this hotel. Breakfast was better than the usual “free breakfast”, and expertly managed by a very friendly and hard-working staff member. The pool was warm and spacious, the room was clean and comfortable and they let us have a late checkout at noon.
Stayed 1 night in Feb 2024
Response from Ryan B on 20 Feb,2024
Debbie, Thank you for a wonderful Review. We appreciate your business and look forward to accommodating you in the future!

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Ryan B on 5 Feb,2024
Barbara, Thank you for the Awesome 10 out of 10 rating!!

6/10 Okay

Heidi

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Ryan B on 5 Feb,2024
Heidi, Thank you for taking the time to rate our Hotel. If there is anything we can improve on, please let us know. We always appreciate your business and feedback!

10/10 Excellent

Antonio

Travelled with family
Liked: Amenities
We had to look for a place to stay after the last storm in Brookfield left us without power for a couple of days, the front desk person, was so nice and sympathetic, she was also bilingual which even though we did not need, is a nice addition for any employer, she was wonderful (I’m sorry I did not ask for her name) overall the place was nice & clean, thank you!
Stayed 2 nights in Jan 2024
Response from Ryan B on 16 Jan,2024
Antonio, Thank you for the awesome rating and review. We will let Michelle know that she made an impression on you. We definitely know how it feels to not have power and glad we could accommodate you while they were restoring yours.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
I checked in and not even two hours later, the power went out. The desk workers were not kind or helpful at all. I ended up leaving the hotel in tears with my three kids.
Stayed 1 night in Jan 2024
Response from Ryan B on 16 Jan,2024
Thank you for choosing to stay with us. Unfortunately, the Hotel as well as the city lost power over the Weekend due to the winter snowstorm. I would like to discuss your interactions with the staff for more detail. Please reach out to me directly at the Hotel.

4/10 Poor

Betzabeth

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ryan B on 8 Jan,2024
BetzabethThank you for taking the time to rate our hotel!Please let us know if there is anything that we did that you liked, or anything that we can improve on? Thanks

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Dec 2023
Response from Ryan B on 8 Jan,2024
Greg, Thank you for the awesome 10 Star Rating.

8/10 Good

Kayla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ryan B. on 8 Jan,2024
Kayla, Thank you for taking the time to rate our Hotel!Please let us know if there is anything that we did that you liked, or anything that we can improve on? Thanks

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ryan B on 5 Feb,2024
Deborah, Thank you for the awesome 10 out of 10 rating.

2/10 Terrible

Eddie

Travelled with family
Liked: Staff & service, amenities
Stayed 1 night in Dec 2023
Response from Ryan B on 5 Feb,2024
Eddie, Thank you for taking the time to rate our hotel. Was there anything we could of done better/ Please let us know. We always appreciate feedback!

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk extremely friendly & helpful
Stayed 1 night in Nov 2023
Response from Ryan B on 29 Nov,2023
Tina, Thank you for the great review and rating. We look forward to accommodating you again in the future!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Nov 2023
Response from Ryan B on 29 Nov,2023
Joel, Thank you for the awesome 5 out of 5 rating!!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ryan B on 9 Nov,2023
Thank you for taking the time to rate our Hotel!

10/10 Excellent

Gina

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great wifi and location to places. Needed space to work and the kitchen in the room allowed for convenience during my stay.
Stayed 2 nights in Oct 2023
Response from Ryan B on 9 Nov,2023
Gina, Thank you for choosing the Home2 for your recent stay in the area. We appreciate the 5 out of 5 rating.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ryan on 9 Nov,2023
David, Thanks for the AWESOME 10 out of 10 rating!!

2/10 Terrible

Stephen Daniel

Business traveller
Disliked: Staff & service
My stay is terrible so far. Housekeeping skipped my room the first day for no apparent reason. I did not have the Do Not Disturb sign on my door. The second day, I was awoken by the people in the room next to me a bit before 2 am. Their TV was so loud that I could hear it in the hallway. I turned my TV on to try to drown it out to no avail. The front desk said they called room 306 and nothing changed. It’s 4:30 am now and I gave up on trying to sleep. I did ask for another room and was given one only to find out that the room key didn’t work after I lugged one load of my belongings to the new room. At this point, what’s the sense? By the time I switch rooms, it will be time to go to work. I hate this place and I still have 3 nights remaining. I would NEVER recommend this place to anyone.
Response from Ryan B on 19 Oct,2023
Stephen, I apologize for the interruption in your stay. We have resolved any issues and hope your new room location have you a better night's sleep. Let me know if there is anything else we can help you with!

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Ery good
Stayed 12 nights in Sep 2023
Response from Ryan B on 29 Sept,2023
Owen, Thank you for the awesome 5 out of 5 score!!

10/10 Excellent

Justin

Stayed 2 nights in Sep 2023
Response from Ryan B on 10 Oct,2023
Justin, Thank you for taking the time to rate our Hotel. We appreciate you choosing the Home2 for your accommodations!

6/10 Okay

Erik

Liked: Cleanliness, room comfort
It was a comfortable room but the ice machines were broken on all the floors.
Stayed 1 night in Sep 2023
Response from Ryan B on 29 Sept,2023
Erik, Sorry that your stay was less than perfect. We have taken care of the issues with our Ice Machines and hope you return in the future to fill your ice bucket with all 4 floors of ice!

10/10 Excellent

Stacy, Middleton

Stayed 1 night in Sep 2023
Response from Ryan B on 29 Sept,2023
Stacy, Thank you for the awesome 5 out of 5 Rating

8/10 Good

Thai

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent.
Stayed 1 night in Sep 2023
Response from Ryan B on 29 Sept,2023
Thank you for taking the time to Rate our Hotel.

6/10 Okay

Rajinder

Travelled with family
Liked: Staff & service
Disliked: Amenities
The hotel smelt of pets poo in the corridors. The swimming pool was out of order. The hot and cold water from reception and gym was rancid. The hotel did give free bottle water although we only found out on the last day. Breakfast was basic. The ice machine on 3rd floor was out of order. The hotel was on a high way, noisy at night with traffic. Shops by foot not accessible had to cross very busy roads. No pavements either accept for on one side of road. You need a car!
Stayed 4 nights in Aug 2023
Response from Ryan B on 29 Sept,2023
Thank you for taking the time to rate and review our Hotel. We appreciate the feedback and will share it with our Team.

10/10 Excellent

Rocio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2023
Response from Michael G on 14 Aug,2023
Thank you for your recent stay with us. We appreciate the feedback and can't wait to welcome you home again soon!

10/10 Excellent

Christina

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Ryan B on 11 Aug,2023
Christina, Thank you for the awesome 5 out of 5 Review.

2/10 Terrible

Kathleen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, not enough staff, loud cleaning staff, unable to fulfill simple requests, not treated with respect, will not be returning to any of these Home2Suite hotels.
Stayed 2 nights in Jul 2023
Response from Ryan B on 31 Jul,2023
Kathleen, I would like to apologize that your recent stay at the Home2 was an unpleasant one. If you have a moment I would like to discuss the stay with you. We are always looking for new ways to accommodate our guests.

2/10 Terrible

john k

They put me in a room where very large fans running ahead. When requested to switch a room, they declined
Stayed 2 nights in Jul 2023
Response from Ryan B on 31 Jul,2023
John., Thank you for taking the time to rate and review our Hotel. I apologize that your stay was less then pleasant. If you have a moment I would to discuss your stay and your interaction with the Staff. Thank You!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Jul 2023
Response from Ryan B on 25 Jul,2023
Thank you for taking the time to rate our Hotel. If there is any further information you would like to share please feel free to contact us at any time.

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great stay, went for Harley 120, clean room, excellent staff, loved the breakfast and the bike washing station was a nice touch.
Stayed 1 night in Jul 2023
Response from Ryan B on 18 Jul,2023
Mario, We have been preparing 120yrs for this weekend. We absolutely are glad you enjoyed your stay. Glad you appreciated the Bike Washing Station. But Hey...Lets not wait another 120yrs before we see you again..ok?

10/10 Excellent

Lisa

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Pleasant hotel!!! Comfy room, with thin walls
Comfortable king size bed, big spacious room with pull out couch (didnt use the pullout bed). Big refrigerator, dishwasher and dishes. Breakfast was great...choices galore...make your own waffles w/ all the fixings, muffins, fruit, cereals, eggs, english muffin sandwiches, biscuits and gravy... Downfall....i could hear the neighbor snoring in their room....from my room in my bed. Thin walls!!!! The toilet was not cleaned....husband lifted lid and there was splatter under the lid... Otherwise a nice hotel..very pleasant attendants. Didnt use pool, hot tub or workout room.
Stayed 1 night in Jul 2023
Response from Ryan B on 18 Jul,2023
Lisa, Thank you for the amazing 10 out of 10 Review. We apologize for the noisy snoring neighbor and the missed opportunity in cleaning. I will make sure to share this review with our staff. We hope to accommodate you again in the future!!

10/10 Excellent

Derrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Med D
This is the best best hotel stay we ever had breakfast was great rooms were huge everything and more
Stayed 2 nights in Jul 2023
Response from Michael G on 8 Jul,2023
Thank you for your recent stay with us! I appreciate the feedback and I am glad you enjoyed your stay at your home away from home. We look forward to welcoming you back home again soon!

10/10 Excellent

Dana, Plover

Stayed 2 nights in Jun 2023
Response from Ryan B on 18 Jul,2023
Dana, Thank you for the awesome 5 out of 5star Review...YOU ROCK!!

6/10 Okay

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Too much noise from the expressway
Stayed 1 night in Jun 2023
Response from Michael G on 22 Jun,2023
Thank you for your recent stay. I hope you will give us another chance next time you are in town.

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conviently located
Stayed 2 nights in Jun 2023
Response from Michael G on 21 Jun,2023
Thank you for your recent stay with us. We look forward to welcoming you back next time you are in town.

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast in the mornings were good. Staff was friendly.
Stayed 4 nights in Jun 2023
Response from Ryan B on 19 Jun,2023
Lindsay, Thank you for the rating and review. I will make sure to share with the TEAM!!!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Ryan B on 19 Jun,2023
Robert, Thank you for choosing the Home2 for your recent stay in the area. We appreciate you taking the time to review our Hotel.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Furnished for a home away from home. Very nice. Great breakfast selection.
Stayed 1 night in Jun 2023
Response from Michael G on 3 Jun,2023
Thank you for your recent stay with us. We appreciate the feedback and are glad you enjoyed your stay. We look forward to welcoming you back again!

2/10 Terrible

Connor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience
Our stay was the worse stay we stayed in a long time. The hotel smelled musty and dirty. The walls leading to our room have stuff splattered and fingers prints all over them. Our door on our room looked like someone tried breaking into it. Couch in our room had stains all over it and room smelled not clean. Woke up to get breakfast at 8:30 and they ran out of milk. The milk they did find in back was spoiled and he still put it out. They had one waffle maker for 30 plus people to use. We planned on staying at your hotel because of the breakfast and we couldn’t even eat it.
Stayed 1 night in May 2023
Response from Ryan B on 30 May,2023
Connor, I'm sorry your stay was less then amazing. We truly try hard to make every stay a 10 out of 10. We want to thank you for taking the time to rate and review our Hotel. Although this isn't the review we had hoped for, it will help our Team to make any changes necessary to fix any issues moving forward.

10/10 Excellent

Dion

Stayed 1 night in May 2023
Response from Michael G on 17 Jun,2023
Thank you for your recent stay with us. We look forward to welcoming you back next time you are in town!

10/10 Excellent

Pao-Ju

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Michael G on 28 May,2023
Thank you for your recent stay with us. We can't wait to welcome you home again soon!

10/10 Excellent

dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Friendly
We always choose Home 2 Suites because they are clean, roomy, comfortable, and have many amenities that other hotels have done away with. Thank you for your hospitality, attention to detail and care for my family!
Stayed 5 nights in May 2023
Response from Michael G on 25 May,2023
Thank you for your recent stay with us! We appreciate the feedback and are glad that you enjoyed your stay. We look forward to welcoming you back to your home away from home next time you are in town.