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Reviews of Potawatomi Hotel & Casino

4.5 out of 5
Potawatomi Hotel & Casino
1611 West Canal Street, Milwaukee, WI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 980 out of 1497 reviews" "
Rating 8 - Good. 309 out of 1497 reviews" "
Rating 6 - Okay. 101 out of 1497 reviews" "
Rating 4 - Poor. 50 out of 1497 reviews" "
Rating 2 - Terrible. 57 out of 1497 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jose m

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around the hotel is not as beauty as the hotel
Stayed 3 nights in May 2024

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet area workers are very rude. When I pulled up to just check in the lalet said you cant park here and to go find another spot. Parking valet cars in front of the main entrance is stupid as it is the only area for hotel guests to park to check in. Why dont they use the parking garage to park valet cars.
Stayed 2 nights in Apr 2024
Response from Nancy Cline - Guest Relations Manager on 2 May,2024
Hello Richard,I sincerely apologize for your recent experience with our Valet Service. We do have a specific area that cars serviced with Valet get parked, but there are times that it is busy and cars get backed up. I have shared your thoughts with our Valet Management Team.Kindest regards,Nancy

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great using bell service and valet service.
Stayed 2 nights in Apr 2024
Response from Dominic - Guest Relations on 25 Apr,2024
Hi Taylor! Thank you for rating us 5 out of 5! I'm glad that you had a good experience with our Bell Stand and Valet departments. I hope that you will visit us again. Dominic - Guest Relations

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

maria, glenview

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nancy Cline - Guest Relations Manager on 23 Apr,2024
Hello Maria,Thank you for taking the time to rate your stay with us!Kindest regards,Nancy

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! This is our favorite hotel in Milwaukee!
Stayed 1 night in Apr 2024
Response from Nancy Cline - Guest Relations Manager on 15 Apr,2024
Hello Melissa,I am very glad you enjoy staying at our property and hope you return soon!Kindest regards,Nancy

10/10 Excellent

Bobbi

Stayed 1 night in Apr 2024
Response from Dominic - Guest Relations on 7 May,2024
Hi Bobbi! Thank you for rating us 5 out of 5! Dominic - Guest Relations

10/10 Excellent

shanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dominic - Guest Relations on 23 Apr,2024
Hi Shanna! Thank you for rating us 5 out of 5! Dominic - Guest Relations

8/10 Good

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Dominic - Guest Relations on 7 May,2024
Hi Rene! Thank you for taking the time to rate us. Dominic - Guest Relations

10/10 Excellent

Ramon E

Stayed 1 night in Apr 2024
Response from Dominic - Guest Relations on 7 May,2024
Hi Ramon! Thank you for rating us 5 out of 5! Dominic - Guest Relations

10/10 Excellent

lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable mattress, best sleep that we had in any hotel. The room was very clean, quiet and was more that what we expected. Will stay there again.
Stayed 1 night in Apr 2024
Response from Nancy Cline - Guest Relations Manager on 14 Apr,2024
Hello Lorraine,I am so pleased you enjoyed your stay with us and also that you will visit us again!Kindest regards,Nancy

10/10 Excellent

Evan

Stayed 1 night in Mar 2024
Response from Dominic - Guest Relations on 1 May,2024
Hi Evan! Thank you for rating us 5 out of 5! Dominic - Guest Relations

10/10 Excellent

Chad

Should be excellent when construction is completed
Stayed 1 night in Apr 2024
Response from Nancy Cline - Guest Relations Manager on 2 Apr,2024
Hello Chad,Thank you for your feedback! We are so excited to see our completed facility!Kindest regards,Nancy

10/10 Excellent

Jeschelyn

Stayed 1 night in Mar 2024
Response from Dominic - Guest Relations on 23 Apr,2024
Hi Jeschelyn! Thank you for rating us 5 out of 5! Dominic - Guest Relations

10/10 Excellent

Ariadne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nancy Cline - Guest Relations Manager on 15 Apr,2024
Hello Ariadne,Thank you for taking the time to rate your stay with us!Kindest regards,Nancy

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great rooms. We had a very good experience here.
Stayed 1 night in Mar 2024
Response from Dominic - Guest Relations on 24 Mar,2024
Hi Felicia! Thank you for rating us 5 out of 5! Dominic - Guest Relations

10/10 Excellent

Kelly

Stayed 1 night in Mar 2024
Response from Nancy Cline - Guest Relations Manager on 14 Apr,2024
Hello Kelly,Thank you for taking the time to rate your stay with us!Kindest regards,Nancy

8/10 Good

TIM

Liked: Cleanliness, property conditions & facilities
No
Stayed 1 night in Mar 2024
Response from Nancy Cline - Guest Relations Manager on 18 Mar,2024
Hello Tim,Thank you for taking the time to rate your stay with us!Kindest regards,Nancy

10/10 Excellent

Keshana

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful rooms, nice casino! Only issue is self parking and walking through casino with luggage
Stayed 2 nights in Mar 2024
Response from Dominic - Guest Relations on 15 Mar,2024
Hi Keshana! Thank you for rating us 5 out of 5! I'm glad that you enjoyed your stay. For future reference, we do offer Valet parking for guests that are staying in the hotel. I hope that you will visit us again. Dominic - Guest Relations

10/10 Excellent

Darrin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time!
Stayed 1 night in Mar 2024
Response from Dominic - Guest Relations on 14 Mar,2024
Hi Darrin! Thank you for rating us 5 out of 5! I'm glad that you enjoyed your stay. Dominic - Guest Relations

10/10 Excellent

Jamie

Travelled with partner
Very nice and gorgeous! Only spent one night here but the bed was amazing and the shower/bathroom is very nice.
Stayed 1 night in Mar 2024
Response from Dominic - Guest Relations on 8 Mar,2024
Hi Jamie! Thank you for rating us 5 out of 5! I'm happy to hear that you enjoyed your stay. I hope that you will stay with us again. Dominic - Guest Relations

4/10 Poor

tony

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Hotel Room was clean. The slots are pretty tight 100 spins on a couple machines with minimal return. The bed was horrible springs were poking out. Also if you stay and they give you the food and beverage credit, make sure it is on your room card because it was not on ours. Also if your a smoker the smoking lounge is a cloud and if you go out to smoke beware of some creepers.
Stayed 1 night in Mar 2024
Response from Nancy Cline - Guest Relations Manager on 4 Mar,2024
Hello Tony,I sincerely apologize that your recent visit to our Casino was not as expected. I do hope you give us another chance and stay again! Thank you for your feedback.Kindest regards,Nancy

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dominic - Guest Relations on 24 Mar,2024
Hi Elizabeth! Thank you for taking the time to rate us. Dominic - Guest Relations

2/10 Terrible

Shoshana

Stayed 1 night in Feb 2024
Response from Dominic - Guest Relations on 24 Mar,2024
Hi Shoshana! Thank you for taking the time to rate us. Dominic - Guest Relations

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dominic - Guest Relations on 24 Mar,2024
Hi Kelly! Thank you for rating us 5 out of 5! Dominic - Guest Relations

10/10 Excellent

Thomas R

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay very safe
Stayed 1 night in Feb 2024
Response from Dominic - Guest Relations on 26 Feb,2024
Hi Thomas! Thank you for rating us 5 out of 5! I'm glad that you felt safe when you were here. I hope that you will visit us again. Dominic - Guest Relations

10/10 Excellent

Katie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dominic - Guest Relations on 27 Feb,2024
Hi Katie! Thank you for rating us 5 out of 5! Dominic - Guest Relations

10/10 Excellent

Michael A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything very convenient and well staffed
Stayed 1 night in Feb 2024
Response from Nancy Cline - Guest Relations Manager on 25 Feb,2024
Hello Michael,I am glad to hear that you enjoyed your stay with us and hope you visit again soon!Kindest regards,Nancy

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dominic - Guest Relations on 24 Mar,2024
Hi Eric! Thank you for taking the time to rate us. Dominic - Guest Relations

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay and had a wonderful time.
Stayed 1 night in Feb 2024
Response from Dominic - Guest Relations on 12 Feb,2024
Hi Sean! Thank you for rating us 5 out of 5! I'm glad that you enjoyed your stay. I hope that you will visit us again. Dominic - Guest Relations

10/10 Excellent

Lindsay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit hard to navigate but room was immensely clean and spa bathroom was a nice touch.
Stayed 1 night in Feb 2024
Response from Dominic - Guest Relations on 12 Feb,2024
Hi Lindsay! Thank you for taking the time to share your experience with us. I hope that you will visit us again. Dominic - Guest Relations

10/10 Excellent

Kady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great staff
Stayed 1 night in Feb 2024
Response from Dominic - Guest Relations on 12 Feb,2024
Hi Kady! Thank you for rating us 5 out of 5! I'm glad that you enjoyed your stay. I hope that you will visit us again. Dominic - Guest Relations

10/10 Excellent

Judith, Waterbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, clean, quiet, plenty of things to do in a safe environment. Great views, food and entertainment.
Stayed 1 night in Feb 2024
Response from Dominic - Guest Relations on 12 Feb,2024
Hi Judith! Thank you for rating us 5 out of 5! I'm happy to hear that you enjoyed your stay. I hope that you will visit us again. Dominic - Guest Relations

8/10 Good

Diana

Stayed 1 night in Jan 2024
Response from Dominic - Guest Relations on 24 Mar,2024
Hi Diana! Thank you for taking the time to rate us. Dominic - Guest Relations

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it is being renovated for a nicer experience.
Stayed 1 night in Feb 2024
Response from Dominic - Guest Relations on 8 Feb,2024
Hi Cassandra! Thank you for rating us 5 out of 5! I'm glad that you enjoyed your stay. I hope that you will visit us again. Dominic - Guest Relations

10/10 Excellent

Deepthi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View
Stayed 1 night in Jan 2024
Response from Dominic - Guest Relations on 7 Feb,2024
Hi Deepthi! Thank you for rating us 5 out of 5! I'm glad that you enjoyed the view. I hope that you will visit us again. Dominic - Guest Relations

6/10 Okay

Mark

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Dominic - Guest Relations on 4 Feb,2024
Hi Mark! Thank you for taking the time to rate us. Dominic - Guest Relations

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dominic - Guest Relations on 30 Jan,2024
Hi Michael! Thank you for rating us 5 out of 5! Dominic - Guest Relations

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is top notch, stayed in the King deluxe room. Shower was as bigger than most bathrooms. Room was large with two TV 's and pullout bed couch. King bed was very comfortable. A great stay.
Stayed 1 night in Jan 2024
Response from Dominic - Guest Relations on 30 Jan,2024
Hi Mark! Thank you for rating us 5 out of 5! I'm glad that you enjoyed your stay. I hope that you will visit us again. Dominic - Guest Relations

8/10 Good

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dominic - Guest Relations on 30 Jan,2024
Hi Tabitha! Thank you for taking the time to rate us. Dominic - Guest Relations

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Dominic - Guest Relations on 24 Mar,2024
Hi James! Thank you for rating us 5 out of 5! Dominic - Guest Relations

10/10 Excellent

Audrey

Stayed 1 night in Jan 2024
Response from Nancy Cline - Guest Relations Manager on 24 Jan,2024
Hello Audrey,Thank you for taking the time to rate your stay with us!Kindest regards,Nancy

10/10 Excellent

Dawn L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sr Guest Relations Specialist on 20 Jan,2024
Thank you, Dawn, for taking the time to rate your stay with us. I hope that you will visit us again soon. Best Regards, Dana

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sr Guest Relations Specialist on 20 Jan,2024
Thank you, Brian for taking the time to rate your stay with us. I hope that you will visit us again soon. Best Regards, Dana

10/10 Excellent

henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming back
Stayed 2 nights in Jan 2024
Response from Nancy Cline - Guest Relations Manager on 15 Jan,2024
Hello Henry,I am so pleased that you are planning on staying with us again!Kindest regards,Nancy

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nancy Cline - Guest Relations Manager on 15 Jan,2024
Hello Fernando,Thank you for taking the time to rate your stay with us!Kindest regards,Nancy

10/10 Excellent

jasmine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nancy Cline - Guest Relations Manager on 14 Jan,2024
Hello Jasmine,Thank you for taking the time to rate your stay with us!Kindest regards,Nancy

10/10 Excellent

Kathleen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nancy Cline - Guest Relations Manager on 15 Jan,2024
Hello Kathleen,Thank you for taking the time to rate your stay with us!Kindest regards,Nancy

8/10 Good

flossie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dominic - Guest Relations on 13 Jan,2024
Hi Flossie! Thank you for taking the time to rate us. Dominic - Guest Relations