2 restaurants, breakfast served

Reviews of Country Inn & Suites by Radisson, Bloomington at Mall of America, MN

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 652 out of 1096 reviews" "
Rating 8 - Good. 261 out of 1096 reviews" "
Rating 6 - Okay. 103 out of 1096 reviews" "
Rating 4 - Poor. 47 out of 1096 reviews" "
Rating 2 - Terrible. 33 out of 1096 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the suite arrangement of the rooms. Really made it easier to accommodate our family gathering.
Stayed 1 night in May 2024
Response from Mark Jury - GM on 20 May,2024
Thank you for responding to the survey, I am glad to see you enjoyed your visit. We are fortunate to have a variety of room configuration options. It allows us to accommodate a wide range of customer needs. I'm glad we had one that fit yours!Thank you!

10/10 Excellent

FRANCIS RYAN, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and check out. Rooms are clean and spacious. MOA is 5 min walk. Lots of restaurants around the area and close to freeway. 🏆🏆🏆
Stayed 1 night in May 2024
Response from Mark Jury - GM on 20 May,2024
Thank you for taking the time to reply to the survey request. Your feedback is greatly appreciated and is critical to our continued growth and employee engagement. I am glad you enjoyed your visit and hope you stay with us again in the future.

10/10 Excellent

James

Travelled with family
Wonderful and very helpful staff. 5 easy walk to the mall.
Stayed 3 nights in May 2024
Response from Mark Jury - GM on 20 May,2024
Thank you for taking the time to respond to the survey. I am glad to see you enjoyed your visit and that my staff made an impact on your experience. We hope to host you again in the future.

10/10 Excellent

Sarah

Liked: Staff & service, property conditions & facilities
Very professional staff. Neat and quiet room!!
Stayed 2 nights in May 2024
Response from Mark Jury - GM on 17 May,2024
Thank you for your review, I am glad to see you enjoyed your visit! I will make sure to share your comments with my staff. They really enjoy the recognition! We hope to see you in the future!

10/10 Excellent

Sheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re planning on going to Mall of America, this hotel is convenient, clean and has a wonderful breakfast
Stayed 1 night in Mar 2024
Response from Mark Jury - GM on 15 May,2024
Thank you so much for sharing your experience with us. We are proud of our complimentary breakfast and our staff is dedicated to providing our guests with clean and well-maintained accommodations. We hope to see you again in the future!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at check in was awesome! This is a fantastic place to stay. Good breakfast! And two great places to eat connected to the hotel. Mall of America right across the street! Not one bad thing to say about our stay! They made our engagement weekend stress free and great!! Would definitely stay here agian!!
Stayed 2 nights in May 2024
Response from Mark Jury - GM on 13 May,2024
Congratulations on your engagement!!Also, thank you for taking the time to share details about your recent visit. I am glad to hear you had a wonderful weekend. We hope to see you again in the future when your travels bring you to the area.Again, congratulations!

10/10 Excellent

Alejnadro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Mark Jury - GM on 15 May,2024
Thank you for taking the time to submit a review, we truly appreciate it!

10/10 Excellent

Rigoberto

Liked: Cleanliness
Everything
Stayed 2 nights in May 2024
Response from Mark Jury - GM on 13 May,2024
Thank you for taking the time to post a review of our hotel!Guest feedback is critical to continued improvement and employee engagement. We hope you stay with us in future, if your travels bring you back to the area.

2/10 Terrible

Tanya

Travelled with family
Disliked: Amenities, property conditions & facilities
The correct phone number is not available on Expedia or online so we were unable to call to arrange for the free shuttle from the airport.
Stayed 1 night in May 2024
Response from Mark Jury - GM on 15 May,2024
I apologize for the confusion. I will look into the information online right away. I hope the remainder of your stay went well!

10/10 Excellent

CHUCK

Liked: Amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in May 2024
Response from Mark Jury - GM on 15 May,2024
Thank you for your review! I am glad you had such an excellent experience with us. We hope to see you again in the future.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 5 nights in Mar 2024
Response from Mark Jury - GM on 15 May,2024
Thank you for your review, I am glad to see you enjoyed your visit! We hope to see you in the future!

8/10 Good

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to MOA & light rail, 2 onsite restaurants, pool stays open late, & free parking! Also breakfast is included!
Stayed 1 night in May 2024
Response from Mark Jury - GM on 15 May,2024
Thank you for your review, I am glad to see you enjoyed our complimentary amenities. We are especially proud of our hot breakfast. We hope to see you again in the future!

4/10 Poor

Lisa

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed for 4 nights in May 2024. Hotel/room could benefit from upgrades. Check in & check out was easy and friendly. We received notice we could text the front desk during our stay should we need anything, and when we did we never received a response. We ended up calling the front and they handled our request in a timely manner. Our suite was spacious and I liked the separation of living/bed rooms. Air conditioning took a while to catch up to our setting but it kept the whole suite cool once it did. The bed was extremely hard and very uncomfortable. The bathroom needed some TLC - the sink faucet was hard to turn on, the tub looked quite worn down and was extremely slippery when wet. Carpet and furniture was quite worn/stained. We were excited to find a hotel with breakfast included - except we were very disappointed and let down after having it the first day. Very few choices/variety and what they did have did not taste good at all. The hotel is extremely convenient to Mall of America and other amenities. Walking distance to lots! Overall, we wouldn't stay here again unless major improvements were made, especially considering for not much more $$ we could've stayed at a new hotel just across the way.
Stayed 4 nights in May 2024

6/10 Okay

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mark Jury - GM on 15 May,2024
I apologize your visit was only average. I will share you rating with my entire staff and make sure we are all putting forth our best efforts. I hope you give us another opportunity to host you in the future!

10/10 Excellent

Jeff

Travelled with partner
Liked: Amenities
Great service
Stayed 1 night in May 2024
Response from Mark Jury - GM on 15 May,2024
Thank you for your review, I am glad to see you enjoyed your visit! We hope to see you in the future!

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I would change would be adding some type if anti-slip to your shower. Otherwise, great!
Stayed 1 night in May 2024
Response from Mark Jury - GM on 15 May,2024
Thank you for your review, I am glad to see you enjoyed your visit! I will work with our maintenance team to look into your bathtub anti-slip feature. We hope to see you in the future!

10/10 Excellent

Gemma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
its so close to MOA. can use the sky way. parking is a breeze. lots of space. and rooms are super tidy.
Stayed 1 night in Apr 2024
Response from Mark on 15 May,2024
Thank you for your review, I am glad to see you enjoyed your visit! The sky way to the mall is an extreme blessing in the winter as well. We hope to see you in the future!

10/10 Excellent

Maurizio Antonio

Stayed 2 nights in Apr 2024
Response from Mark Jury - GM on 21 May,2024
Thank you for taking the time to submit a review, we truly appreciate it!

10/10 Excellent

Carlos

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Mark Jury - GM on 29 Apr,2024
Thank you for taking the time to reply to the survey! We truly appreciate any and all feedback.The staff will be excited to see that They were recognized for their great service!

10/10 Excellent

Paula S

Stayed 3 nights in Apr 2024
Response from Mark Jury - GM on 20 May,2024
Thank you for taking the time to submit a review, we truly appreciate it!

10/10 Excellent

Felipe

Stayed 2 nights in Mar 2024
Response from Mark Jury - GM on 20 May,2024
Thank you for taking the time to submit a review, we truly appreciate it!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from Mark Jury - GM on 26 Apr,2024
Thank you for taking the time to respond to the survey. We truly appreciate the feedback.I am glad to see that you enjoyed your stay with us. I hope we can host you again in the future, should your travels bring you back to the area.

8/10 Good

Heidi

Liked: Cleanliness, staff & service
Front desk was friendly and efficient. Rooms were below average. But close to shopping and dining. Overall good place to stay
Stayed 1 night in Apr 2024
Response from Mark Jury - GM on 25 Apr,2024
Thank you for responding to the survey. You feedback is important to our continued improvement and employee engagement.I apologize that your room was less the desired. We are in the process of planning for a renovation, but timing is looking like 2025 for completion.Again, my apologies and I hope you choose to stay with us again in the future.

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
💪
Stayed 1 night in Apr 2024
Response from Mark Jury - GM on 24 Apr,2024
Thank you for taking the time to respond to the survey. Guest feedback is very important to our continued improvement and employee engagement.We are glad to see that you had a nice stay with us. We look forward to hosting you again in the future!

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice place- need to clean showers better. Great location
Stayed 2 nights in Apr 2024
Response from Mark Jury - GM on 23 Apr,2024
Thank you for responding to the survey. We appreciate your feedback.We hope to host you again if your travels bring you back to the area.

8/10 Good

Joan

Very close to the Mall of America. The property is showing signs of being outdated. Otherwise I have only two complaints. The living area is dark with no windows and there is no safety bar in the tub/shower
Stayed 2 nights in Apr 2024
Response from Mark Jury - GM on 22 Apr,2024
Thank you for taking the time to share your experience with us. Your feedback is very important to us.We will definitively look into the lighting in the room your stayed in. They might have installed the wrong wattage light bulbs. We will also address the grab bar in the tub/shower.We hope you stay with us in the future.

10/10 Excellent

dynastee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing! So nice, comforting, & understanding.
Stayed 1 night in Apr 2024
Response from Mark Jury - GM on 22 Apr,2024
Thank you for replying to the survey. Your feedback is important to our continued improvement and employee engagement.I will be sure to share your comments with our entire team.

10/10 Excellent

Katelyn

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Mark Jury - GM on 22 Apr,2024
Thank you for taking the time to reply to the survey. We are glad to see you enjoyed your visit.We look forward to hosting you in the future.

8/10 Good

Suzanne

Stayed 2 nights in Feb 2024
Response from Mark Jury - GM on 22 Apr,2024
Thank you for replying to the survey. Your feedback is very important for our continued improvement and employee engagement.We hope you will visit us in the future when your travels bring you ack to the area.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 1 night in Apr 2024
Response from Mark Jury - GM on 22 Apr,2024
Thank you for taking the time to reply to the survey!We are glad to see that you enjoyed the breakfast. We are always looking for ways to improve this as well. It is one of our guests most important amenities.We look forward to hosting you in the future.

8/10 Good

Neal

Stayed 2 nights in Apr 2024
Response from Mark Jury - GM on 15 May,2024
Thank you for your review, I am glad to see you enjoyed your visit! We hope to see you in the future!

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. We appreciated. That the staff was excellent and very friendly. We liked the being close to the Mall of America and Ikea Next time we are defiantly stay at your beautiful place. THANKS FOR HAVING A NIGHT LIGHT IN THE ROOM. I would recommend to anyone looking for a place to stay make this your stay-cation Kim
Stayed 2 nights in Apr 2024
Response from Mark Jury - GM on 18 Apr,2024
Thank you for taking the time to share your feedback regarding your recent stay. I am glad to see you had an enjoyable visit. I will be sharing your comments with our team. They will all be glad you had such a great visit.We look forward to hosting you again in the future!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 2 nights in Apr 2024
Response from Mark Jury - GM on 15 Apr,2024
Thank you for taking the time to respond to the survey. We appreciate the great rating! We hope to host you again in the future.

8/10 Good

Besfort

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mark Jury - GM on 15 Apr,2024
Thank you for replying to the survey request. Your feedback is extremely important to us and helps us with continued improvement and employee engagement. Hopefully you will give us another opportunity to host you in the future.

10/10 Excellent

Kassie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenient location. It was in walking distance to the Mall of America and it had 3 restaurants right on or near the property. The staff was very friendly, helpful, and accommodating!
Stayed 4 nights in Apr 2024
Response from Mark Jury - GM on 15 Apr,2024
Thank you for responding to the survey. I am glad to see you enjoyed your visit and appreciated the conveniences of our proximity to the mall and the on-site restaurants. I'll be sure to share this with our team. They will be pleased to see your comments!

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay it was so close to The Mall of America and we even got a Shuttle alss Thanks for taking care of us
Stayed 2 nights in Apr 2024
Response from Mark Jury - GM on 15 Apr,2024
Thank you for your response. We are glad to hear you enjoyed your stay! Being close to the Mall of America is definitely a plus. Glad you were able to take advantage of the shuttle service.

10/10 Excellent

Ryan

Great, shuttle service and great breakfast
Stayed 1 night in Apr 2024
Response from Mark Jury - GM on 15 Apr,2024
Thank you for responding to the survey. We are glad to see you had a nice visit.We look forward to hosting you again the next time you are in the area!

6/10 Okay

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property looked great initially lean lobby and dining area, however once on our floor it was grubby and the carpet was very stained. Our room itself was rundown and looked shabby. The bathroom had damp patches from what looked like a leaking fire nozzle. One of the Queen beds had broken springs
Stayed 2 nights in Apr 2024
Response from Mark Jury - GM on 9 Apr,2024
Thank you for taking the time to respond to the survey. Guest feedback is very important to our growth and improvement. I also appreciate the details you provided. I will share your details with the appropriate departments to have each item looked into. The leaky fire nozzle is of significant concern. As a result of the issues you encountered, I will be issuing a partial credit to your Visa Card.My sincerest apologies!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The friendliest and kindest staff, thank you!
Stayed 2 nights in Apr 2024
Response from Mark Jury - GM on 8 Apr,2024
Thank you for taking the time to reply to the survey. Guest feedback is very important for our continued improvement and employee engagement.I will be sure to share your comments with the staff. They will be grateful for the kind words!

10/10 Excellent

Maddie

Travelled with family
Liked: Amenities
While here, our daughter got sick. My husband asked one of the employees out in the hall who happened to be with maintenance, if we could have an extra garbage sack. When he came back, he not only came back with a garbage sack, but he also brought a Gatorade and a bottle of water. We thought this was very thoughtful. We always Sunday here when in Minneapolis and will continue to do so. The staff is always very friendly, accommodating, and the facility is clean, and has a great breakfast!
Stayed 2 nights in Apr 2024
Response from Mark Jury - GM on 8 Apr,2024
I am sorry to hear your daughter became ill while traveling. It is so hard to be away from home and not feel well. I hope she feels better quickly!Also, thank you for your comments about the hotel. I will definitely share this with the entire staff. They all love seeing that our guests have had a great visit.Sincerely,

10/10 Excellent

Ma Crizel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place close to Mall of Americao
Stayed 2 nights in Apr 2024
Response from Mark on 8 Apr,2024
Thank your reply to the survey. We appreciate your review!We hope to host you again when your future travels bring you to the area.

10/10 Excellent

Brandi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient stay! Within walking distance to the mall. Free breakfast! Prompt airport shuttle! I will return!
Stayed 2 nights in Apr 2024
Response from Mark Jury - GM on 4 Apr,2024
Thank you for taking the time to share your experience with us! We truly appreciate guest feedback to continued improvement and employee engagement. I will share your comments with our team. My breakfast staff and drivers will be grateful for the recognition!

8/10 Good

Yangjing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and breakfast, but the bananas are not ripe and they don’t clean the towels very well.
Stayed 3 nights in Mar 2024
Response from Mark on 1 Apr,2024
Thank you for taking the time to share your experiences with us. Guest feedback is critical to our growth improvement. I apologize for the few items that didn't meet your expectations. I will talk with the breakfast crew regarding the bananas and also work with laundry to see what might be at issue. We hope you give us another opportunity in the future to host your visit.

10/10 Excellent

Artrice

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My hotel stay was awesome nothing bad to say
Stayed 2 nights in Mar 2024
Response from Mark Jury - GM on 1 Apr,2024
Thank you for taking the time to reply to the survey. I am glad to see you had a great visit! We hope to host you again in the future!

10/10 Excellent

Bang, BUFFALO GROVE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Closer to the mall
Stayed 1 night in Mar 2024
Response from Mark Jury - GM on 1 Apr,2024
Thank you for taking the time to reply to the survey. We appreciate all guest feedback. Our proximity to the Mall of America is definitely a great benefit to us and our guests!We hope you stay with us again in the future!

10/10 Excellent

Arianne

Travelled with family
Liked: Property conditions & facilities
Tristen, the front desk man, was super friendly and so was Chandler, our shuttle bus driver. Breakfast was very impressive with fruit, a yogurt bar, cereal, eggs, Canadian bacon, biscuits and gravy, etc. Definitely a great place!
Stayed 1 night in Mar 2024
Response from Mark Jury - GM on 1 Apr,2024
Thank you for taking the time to reply to the survey. We appreciate all guest feedback. It is important to our continued improvement and employee engagement! I will be sure to share your feedback with Chandler and Tristen!

10/10 Excellent

Darnisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here in my family love it
Stayed 2 nights in Mar 2024
Response from Mark on 1 Apr,2024
Thank you for taking the time to reply to the survey. And thank you for staying with us a second time! We look forward to seeing you on your third visit:)

6/10 Okay

Rossy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Mark on 1 Apr,2024
Thank you for taking the time to reply to the survey. We appreciate all guest feedback. It is important to our continued improvement and employee engagement!

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing not to like. Hotel has been updated, free delicious breakfast, and right next to Mall of America. Staff were great.
Stayed 3 nights in Mar 2024
Response from Mark Jury - GM on 1 Apr,2024
Thank you for taking the time to reply to the survey. We appreciate all guest feedback. It is important to our continued improvement and employee engagement! I'll be sure to share your comments with all the staff especially the breakfast team!

8/10 Good

Jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice surprise to receive cookies at check-in. And all staff were friendly & inviting.
Stayed 2 nights in Mar 2024
Response from Mark Jury - GM on 1 Apr,2024
Thank you for taking the time to reply to the survey. I am glad to see you enjoyed your stay and especially the cookies!We hope to host you again in the future!