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Reviews of OYO Hotel Mobile, AL I-65 at Airport Blvd

2 out of 5
OYO Hotel Mobile, AL I-65 at Airport Blvd
400 S Beltline Hwy, Mobile, AL

Reviews

4.2
Rating 10 - Excellent. 26 out of 449 reviews" "
Rating 8 - Good. 49 out of 449 reviews" "
Rating 6 - Okay. 68 out of 449 reviews" "
Rating 4 - Poor. 69 out of 449 reviews" "
Rating 2 - Terrible. 237 out of 449 reviews" "

4.6/10

Cleanliness

5.4/10

Staff & service

3.2/10

Amenities

4.2/10

Property conditions & facilities

2.6/10

Eco-friendliness

Reviews

2/10 Terrible

Alice

Disliked: Cleanliness, staff & service, property conditions & facilities
No towels! Asked twice. No tv sorry cable is out. This place is falling apart. Bathroom door broken. Just not a good place!
Stayed 1 night in May 2024

2/10 Terrible

Kristopher

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
My room was crap.. they so called said they'll give me a discount and never gave me my discount.. you can't call the property so it's totally a miss
Stayed 7 nights in Mar 2024

4/10 Poor

Patti

Stayed 7 nights in Apr 2024

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would agree that this hotel is cheap but its not worth the sacrifice. The room was dirty. Hair, sticky floors and a stink you would not forget. Horrible
Stayed 1 night in Mar 2024
Response from Noah on 3 May,2024
Hi, Jose! Please accept our sincere apologies for the disappointment caused. We agree that the lack of cleanliness is highly unacceptable. So we request you to please take this as an off case since we are thoroughly fixated over cleanliness and is one of our basic aspects under consideration to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this issue. Have a great day ahead. Regards, Noah

2/10 Terrible

Robert E.

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible place to stay. Would never recommend it to anyone. The worst place I've ever stayed.
Stayed 1 night in Mar 2024
Response from Barbara on 3 May,2024
Hi, Robert E.! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 Terrible

Eric

Disliked: Amenities
Place was straight up dirty. Cracked windows, AC that didnt work. Residue of "cleaning powder" that had been scraped into lines on the desk. Photos do not reflect property condition at all.
Stayed 1 night in Mar 2024
Response from Joey on 3 May,2024
Hi, Eric! Thanks for reaching out to us, we do regret the inconvenience caused. We will surely pass this feedback to the hotel to make sure your next experience is nothing less than amazing. Have a great day ahead :) Regards, Joey

2/10 Terrible

Jorge

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy at the front desk was very rude. We didn’t have batteries in our smoke detector, not one towel, toilet clogged after using it (#1) once, steps very broken, and no fire extinguisher. Also a lady came in that requested the first floor because she had a service dog that neither her or him could walk up stairs; he gave her a 3 floor with no other option or care to accommodate her. -100/10 would not recommend to a friend
Stayed 1 night in Mar 2024
Response from Barbara on 3 May,2024
Hi, Jorge! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

2/10 Terrible

Kami

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got there to check in and was told no tvs or cable so asked for refund was told I would get it threw Expedia then Expedia send them the request for refund and they deny it… like really…
Stayed 1 night in Mar 2024
Response from Noé on 3 May,2024
¡Lamento escuchar esto, Kami! Considere el tema de la limpieza como un caso fuera de lugar, ya que es uno de nuestros aspectos más destacados. Danos la oportunidad de hospedarte nuevamente y nos aseguraremos de que experimentes la comodidad y la hospitalidad por las que somos conocidos. Saludos, Noé

6/10 Okay

Maylin

Disliked: Amenities, property conditions & facilities
You must have $50 cash deposit when you check into the hotel and after they check the room when you leave it will be returned to you. This property is very old and needs much repairs... It is satisfactory for a one-night stay if you are on a very tight budget. However please note that the other hotels opposite this one only cost a little more and they are a much better condition. It is better than sleeping on the street, the homeless shelter, or in your 🚗 car since at least you can 🚿 here.
Stayed 1 night in Feb 2024
Response from Barbara on 3 May,2024
Hi, Maylin! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

2/10 Terrible

Danielle

Business traveller
Disliked: Amenities
NASTY!!!! Rundown!!!!! NO TV, NO TISSUE, NO TOWELS!!!!! AND THEY MAKE YOU GIVE A $50 Deposit!!!!!!!! Shower didn’t work either!!!!
Stayed 1 night in Feb 2024
Response from Dewi on 3 May,2024
Hi, Danielle! Thanks for bringing this to our notice and we do regret the inconvenience caused. We will surely pass this feedback with the hotel to make sure your next experience is nothing less than perfect. Have a great day ahead :) Regards, Dewi

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Lisa on 2 May,2024
Thank you so very much, Andrew! Delighted to know you admired our services. Please give us another opportunity to serve you again. Regards, Lisa

2/10 Terrible

Miranda

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth even 20 bucks
The place was scary for sure. Debris EVERYWHERE outside as they were remodeling, but made no effort to hide the trash. There were broken toilet seats and glass and literal trash scattered all over the premesis. The pool water was green. There were 3 roaches in my hotel. They didnt give me any towels or soap. The walls were thin that i could hear the neighbors all night. The top lock was broken, so i only had the 1 lock. There were stains and holes everywhere. I only stayed there because i was solo and had no other option except for my car, and i am not from this state. The tv and microwave were broken and i wasnt informed of that until i got there. When i booked online it said id have those things. I wish i had taken more pictures, but i didnt know id get the chance to review this place. This is all i took, but i promise, it is way worse than the pictures look. Spend your money elsewhere.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No amenities at the place. Heat wasn't working. No comforter on the bed. I was told we are not honoring the online price and I had to pay more when I got there.
Stayed 7 nights in Nov 2023

2/10 Terrible

Endrick

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach infested horrible hotel! Stay away!
Horrible Hotel! First under construction and rooms are roach infested. Not only that… they force you to put a $50 CASH deposit. No credit or debit. Had to leave immediately to another hotel. Be warned.
Stayed 1 night in Nov 2023
Response from Dewi on 8 Dec,2023
Hi, Endrick! We regret the unpleasant experience you had with us. We are continuously working for improvements. Looking forward to serving you better. Regards, Dewi

2/10 Terrible

Janice

Disliked: Staff & service, property conditions & facilities, room comfort
No wash cloths only 2 body towels...crazy!
Horrible experience. No working tv or microwave. Customer service went to voice-mail when trying to get refund due to it being night. The pool was green and there was trash and debris everywhere from renovating which they need to hurry up and do...will never ever ever ever ever go back.
Stayed 1 night in Nov 2023
Response from Dewi on 8 Dec,2023
Hi, Janice! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Dewi

6/10 Okay

Anthony

Stayed 3 nights in Nov 2023
Response from Noah on 8 Dec,2023
Thank you for rating us with such awesome words, Anthony! We will strive to keep up with your expectations always. Regards, Noah

2/10 Terrible

Katelyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
YUCK
No air conditioner, no shower curtain, bugs, dirty sheets and no light bulbs. Was an entire construction zone
Stayed 1 night in Nov 2023

2/10 Terrible

Larry

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No television or microwave. It was cold the night we stayed and the heat didn't work but the fan blew cold air all night and we weren't able to shut it off. All in all it was a miserable night and we won't ever stay there again

2/10 Terrible

Alexander

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Jonathan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel
Busted windows and unsafe environment. Did not even stay because of it. It should be taken off of hotels.com
Stayed 4 nights in Nov 2023

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Octavia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run very Fast!!!!!! Do not book this hotel!!!
This was the worst experience I have ever had at a hotel.the beds were dirty,there were roaches everywhere,the t.v.didnt work,the bathroom was disgusting,they left urine on the toilet seat.The front desk clerk was RUDE!!! I didn't get my license back,the clerk then claims she didn't see it..I also asked for a refund, I couldn't not get it back according to the clerk.,Hotel.com should remove this listing..it is very misleading and once you book,there is no chance for a refund
Stayed 2 nights in Nov 2023

2/10 Terrible

Clyde

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Haggai

Disliked: Staff & service, property conditions & facilities
Rude guy at the reception. He wouldn’t accept my deposit payment by card (a weird hotel policy of course, insisting on cash payments), but the guy was so unprofessional. He communicates that weird policy while looking down. He tells me he won’t check me in and tells me, to go ask my booking agent for a refund. The booking agent (Expedia) has of course refused to refund my money. Why? Because OYO Hotel refused to release the money I paid for services they did NOT provide. Yet Expedia’s website (the booking page) does NOT warn clients that only cash payments will be accepted at check in for the mandatory security deposit. What does a guest do if he arrives at the hotel in the night, like I did, and has no access to any cash? And what business is this that absolutely doesn’t accept card payments, even at a fee, while they do not pre-warn their customers before they pre-pay for their accommodation. Expedia and OYO Hotel will always owe me my money until they refund me.
Stayed 1 night in Nov 2023

2/10 Terrible

Sara

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ROACHES! Cabinet doors falling off, bathtub dirty with pubic hair in it. No working TV. Hotel is being renovated and there are boxes everywhere. Of course the staff has the worst attitude. You must sign a waiver accepting your room AS IS NO REFUND for deposit if you don’t like how you find it. AC doesn’t blow cold air. Overall, only okay to use if you need a bed to sleep on.
Stayed 1 night in Oct 2023
Response from Ammy on 6 May,2024
Apologies for the problems you had faced, Sara! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

4/10 Poor

Dexter

Disliked: Cleanliness, staff & service, property conditions & facilities
While it can be understood that the place is undergoing renovations, the accommodations are much smaller than advertised. Also, some of the bathrooms do not have functioning showers. Some of our electrical outlets, while designed to have certain safety features, had those features ripped out. Also our air unit had no protective cover for the fan and it's internal mechanisms, which is very dangerous. Until notable renovations have been completed, I advise a stay elsewhere.
Stayed 1 night in Oct 2023
Response from Ammy on 6 May,2024
Hi, Dexter! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 Terrible

Scott

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Ammy on 4 May,2024
Hi, Scott! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

glennis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Half of security lock missing
No blankets, juall st 3 sheets
No cable or TV
Door off bathroom
Stayed 2 nights in Oct 2023
Response from Ammy on 4 May,2024
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah

2/10 Terrible

Honie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never have I ever stay at an establishment that makes you rent the remote for the tv... also, the deposit had to be cash and not credit card. There weren't proper basic essentials such as a wash cloth for guests. This place is horrible. I would have used my points somewhere else if i knew this was below standards.
Stayed 1 night in Oct 2023
Response from Ammy on 6 May,2024
Apologies for the problems you had faced, Honie! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Marcus

Stayed 1 night in Oct 2023
Response from Ammy on 4 May,2024
Hi, Marcus! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Windom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse than third world countries I've been to.
Was not the room I payed for and got worse from there. No toilet paper. No wash clothes or hand towels. No TV. Door hanging off hinge All broken with no door knob. No microwave. Roaches everywhere. No door stop or seal under front door.. a/c had no cover and looked like it had not been cleaned in 20yrs.. and it goes on
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct,2023
Hi, Windom! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Ava

2/10 Terrible

Renate

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place ever
No air conditioning working broken window no toilet paper staff rude this place didn’t looked at all like on line
Stayed 6 nights in Sep 2023
Response from Ava on 17 Oct,2023
Hi, Renate! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Ava

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct,2023
Hi, Robert! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Ava

4/10 Poor

thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct,2023
Hi, Thomas! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

2/10 Terrible

Jabari

Stayed 1 night in Sep 2023
Response from Ava on 17 Oct,2023
Hi, Jabari! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Ava

2/10 Terrible

joseph

Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Ava on 17 Oct,2023
Hi, Joseph! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Ava

2/10 Terrible

Danielle

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The employees were nice and that is about it. This place is a scam. You are quoted one price and pay for it upfront and they tell you the room you selected is not available and have to pay the difference in what is available. I was told I couldn't use my credit card to pay the difference it had to be in cash and they needed a $50 cash deposit. That deposit is refunded. Front desk inspects your room at check out. I'm not sure what they are looking for because the room was trash already. No blankets on the bed, dirty, bugs, tv does not work, no ice machine, no vending machine, door to bathroom was missing, no fire alarm, no pool. I've stayed at older motels before. This isn't just older it isn't cared for at all.
Stayed 1 night in Sep 2023
Response from Dewi on 12 Sept,2023
Regret for the trouble caused, Daniell! Thanks for notifying this issue to us and we do understand your disappointment in this regard. However, we have duly noted your feedback to ensure better services in the future. Regards, Dewi

2/10 Terrible

Miguel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this is the worst motel ever
Stayed 7 nights in Aug 2023
Response from Ava on 12 Sept,2023
Hi, Miguel! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ava

2/10 Terrible

fizzlepop2

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very shabby, due to the renovations. The room had no TV connection or microwave. The bathroom had not toilet paper, and the shower had no curtain and was very dirty. The beds had no blanket or comforter. The sheet that was on it appeared to be still dirty. It was bad enough that I decided to go elsewhere and even not argue what I paid, I just wanted to get out! I do not recommend this hotel at all!
Stayed 1 night in Aug 2023
Response from Noah on 12 Sept,2023
Hi, Fizzlepop2! Please accept our sincere apologies for the disappointment caused. We agree that the lack of cleanliness is highly unacceptable. So we request you to please take this as an off case since we are thoroughly fixated over cleanliness and is one of our basic aspects under consideration to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this issue. Have a great day ahead. Regards, Noah

2/10 Terrible

Leatrice

Stayed 1 night in Aug 2023
Response from Ava on 17 Oct,2023
Hi, Leatrice! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Ava

2/10 Terrible

Linda

Disliked: Staff & service, property conditions & facilities
I never stayed at the property. I had a non-refundable reservation, but when I tried to check in, I was told that there was no Wi-Fi and because the were remodeling, I wouldn’t have a refrigerator or microwave. On top of that, I had to pay an additional $14.50 per night above what my reservation specified and it had to be paid in cash and I had to have the exact change! Seemed like a scam to me, so I did not check in and left to find another hotel.
Stayed 8 nights in Aug 2023
Response from Ava on 12 Sept,2023
Hi, Linda! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

2/10 Terrible

Angela

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Joey on 12 Sept,2023
Sincere apologies, Angela! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey

4/10 Poor

Prajwal

Stayed 4 nights in Aug 2023
Response from Ammy on 4 May,2024
Hi, Prajwal! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bloke started to check me in when some other people came, he ignored me and checked them in, i waited about 20 minutes for him to do that and get back to me, after he checked me in i asked what time pool opens, he said 11am, i was on the 3rd floor i asked for the elevator, he said just around the corner, around the corner i saw empty pool and it looked disgusting and also elevator didnt work
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept,2023
Hi, Stephanie! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Ava

2/10 Terrible

Jacory

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend. Room did not have facial towels, cable tv, nor microwave. Also the property did not have a vending machine or ice machine.
Stayed 1 night in Aug 2023
Response from Maria on 12 Sept,2023
Hi, Jacory! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else, please contact us. Regards, Maria

2/10 Terrible

A

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The slums
The nastiest place i have ever seen. No blankets or pillows on bed. Roaches climbing on walls. Room looked like a storage closet. No cable. Pool had feces and trash in it. Garbage everywhere. Looks like the slums. Staff is hostile and tries to charge you more cash when you arrive because price listed on air is not correct. Would not let my dog stay here. Waiting on refund. Hotel looks nothing like pictures
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept,2023
Hi, Guest! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Ava

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC didn’t work and we are in Mobile where it was 108. The TV didn’t work. The front desk person was sleep when I showed up to check in. This is like the projects of hotels. Oh and u can’t get a refund.
Stayed 1 night in Aug 2023
Response from Joey on 12 Sept,2023
Thank you so much for the positive rating, Erica! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Joey

2/10 Terrible

Daphne

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property shouldn’t be advertised. I booked for a week; and non refundable!!!
Stayed 6 nights in Aug 2023
Response from Ava on 12 Sept,2023
Sincere Apologies, Daphne! We are highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Ava

2/10 Terrible

CORMARIAN

Stayed 1 night in Aug 2023
Response from Maria on 12 Sept,2023
Sincere apologies, Cormaria! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Maria

2/10 Terrible

Daniel

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
We didn't stay . I tried to cancel the reservation but the lady at the desk just gave me a number to call , I tried to call but got robo instead and said the hell with it . I do not recommend ever staying at this hotel.
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept,2023
We are sorry to disappoint you, Daniel! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ava