Came here for a business conference with my spouse. Great location- safe-quite with nice lobby & breakfast. However, very poor rating on maintenance and very poor customer service response. Simple example
1. Toilet flush stopped working at about 6 pm with constant leak when we got back to room after day long outing & tired. Tried calling front desk & service for nearly 30 minutes from room to inform. Finally front desk picked up and said they are sending someone to fix it. Nobody came until morning while we went to bed early. Again called in the morning. None showed up for several hours. Personally, went to desk and in a long line to before I could tell the same thing. Meanwhile, we had to use outside toilet in the lobby. It was surely terrible. Finally they attended & fixed it in the morning.
The flush again stooped working and leaking in the late evening. Went down to get the service. In room phone simply donot work.
2. The A/C in rooms stops cooling for few hours past mid night on all four nights we stayed. Perhaps, they cycle it due to too much heat load and insufficient power capacity.
Hotel did not compensate for all the agony we went through. It is surely an iconic hotel with great location and amenities. But many things don't work. We found out that there are many better options in the area with lower price than this one charging ~250 Euros/night as a special conference rate.