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Reviews of Hampton Inn & Suites Murray

2.5 out of 5
Hampton Inn & Suites Murray
1415 Lowes Dr, Murray, KY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 274 out of 390 reviews" "
Rating 8 - Good. 79 out of 390 reviews" "
Rating 6 - Okay. 19 out of 390 reviews" "
Rating 4 - Poor. 7 out of 390 reviews" "
Rating 2 - Terrible. 11 out of 390 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly desk.
Stayed 1 night in Apr 2024
Response from Rich General Manager on 17 May,2024
Thank you

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and excellent accommodations. Enjoyed our stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Landscaping around area could be improved. Signage for EXITS, Stairs, and Elevators could be more prominent.
Stayed 2 nights in Apr 2024

10/10 Excellent

DRENNON

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We stay here every time we come to Murray.
Stayed 2 nights in Mar 2024
Response from Rich Lake General Manager on 22 Mar,2024
Thank you so much for the great review. We always love hearing from our regulars.

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make tv more easy to use
Stayed 2 nights in Feb 2024
Response from Rich Lake General Manager on 8 Feb,2024
Thank you for the tip, I will look into this

10/10 Excellent

Valerie, Woodbine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy Hampton Inn, my Fur baby is always welcome and breakfast was excellent!
Stayed 1 night in Jan 2024
Response from Rich Lake General Manager on 8 Feb,2024
It is always a pleasure to have you and your fur babies stay with us

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Feb 2024
Response from Rich Lake General Manager on 5 Feb,2024
Thank you for taking the time to complete this survey. My staff and I work hard to ensure every guest has a great stay. Your kind words mean a lot to us

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rich Lake on 5 Feb,2024
Thank for for taking the time to complete this survey

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Murray
Nice clean room and service
Stayed 1 night in Feb 2024
Response from Rich Lake General Manager on 5 Feb,2024
Thank you for taking the time to complete this survey. My staff and I work hard to ensure every guest has a great stay. Your kind words mean a lot to us

6/10 Okay

Lori

Travelled with family
Liked: Cleanliness, staff & service
The thermostat didn’t work and the room was too hot
Stayed 1 night in Jan 2024
Response from Rich Lake on 5 Feb,2024
Thank you for letting us know of this issue

10/10 Excellent

Tonya

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very friendly staff.
Stayed 1 night in Feb 2024
Response from Rich Lake General Manager on 5 Feb,2024
Thank you for the kind review

10/10 Excellent

Neisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely kept rooms. Sevice was friendly and helpful.
Stayed 1 night in Feb 2024
Response from Rich Lake General Manager on 13 Mar,2024
Thank you for the kind words and review

10/10 Excellent

YALONDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rich Lake General Manager on 5 Feb,2024
Thank you for the kind review

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rich Lake General Manager on 5 Feb,2024
Thank you for the kind review

10/10 Excellent

Emily

Stayed 1 night in Jan 2024
Response from Rich Lake General Manager on 5 Feb,2024
Thank you for the kind review

10/10 Excellent

Emily

Stayed 1 night in Nov 2023
Response from Rich Lake General Manager on 5 Feb,2024
Thank for for the kind review.

10/10 Excellent

Dea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So clean, great full breakfast, staff helpful
Stayed 2 nights in Nov 2023
Response from Rich Lake General Manger on 25 Nov,2023
Thank you for the kind words and 5 star review

2/10 Terrible

Pam

Stayed 1 night in Nov 2023

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rich Lake General Manager on 30 Oct,2023
Thank you for staying with us at the Hampton Inn & Suites by Hilton in Murray Kentucky

10/10 Excellent

Carmen

Stayed 2 nights in Oct 2023
Response from Rich Lake General Manager on 25 Nov,2023
Thank you for the 5 star review

10/10 Excellent

Madelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean, quiet and welcoming place! Would definitely stay again!
Stayed 1 night in Oct 2023
Response from Rich Lake General Manager on 27 Oct,2023
Thank you for the Kind words.Hope to see you again soon

10/10 Excellent

Dwaine

Stayed 1 night in Oct 2023
Response from Rich Lake General Manager on 25 Nov,2023
Thank you for the 5 star review

10/10 Excellent

Janet

Travelled with family
Liked: Amenities
Great checkin. Clean and comfortable hotel. Would stay again.
Stayed 1 night in Oct 2023
Response from Rich Lake General Manager on 4 Oct,2023
Thank you for the 5 star review and the kind words. My staff and I work hard to make every guest feel at home when you stay at the Hampton Inn & Suites in Murray Kentucky

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet rooms. Very friendly staff. Front desk staff always smiling and helpful. Overall very nice stay.
Stayed 2 nights in Sep 2023
Response from Rich Lake General Manger on 2 Oct,2023
Thank you so much for the 5 star review and kind words. My staff and I work hard o ensure every guest has a a great stay.Thank you again

8/10 Good

Ericka

Liked: Cleanliness, staff & service, property conditions & facilities
All was well
Stayed 2 nights in Sep 2023
Response from Rich Lake General Manager on 2 Oct,2023
Thank you for the kind review

10/10 Excellent

Shandis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was wonderful. Everyone was friendly and the room was excellent.
Stayed 1 night in Sep 2023
Response from Rich Lake General Manager on 20 Sept,2023
Thank you for choosing the Hampton Inn & Suites for your stay. I am glad to hear you enjoyed it. See you again soon

10/10 Excellent

Travis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent!
Stayed 2 nights in Sep 2023
Response from Rich Lake General Manager on 5 Sept,2023
Thank you for the kind review and for choosing to stay with us at the Hampton Inn & Suites in Murray Kentucky.Hope to see you again soon.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
It is a very nice property, enjoyed our stay. Very comfortable room.
Stayed 1 night in Aug 2023
Response from Richard Lake on 21 Aug,2023
Thank you for this review, my staff and I are happy to hear you enjoyed your stay!

10/10 Excellent

Toni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Richard Lake on 15 Aug,2023
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Rich Lake General Manager on 10 Aug,2023
Thank you for the 10 out of 10

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Rich Lake General Manager on 31 Jul,2023
Thank you for the kind review

6/10 Okay

Michele

Stayed 1 night in Jul 2023
Response from Rich Lake General Manager on 22 Aug,2023
Thank you

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lady that checked us in was wonderful
Stayed 1 night in Jul 2023
Response from Rich Lake General Manager on 31 Jul,2023
Thank you for the 5 out of 5 review

10/10 Excellent

Devesh

Stayed 1 night in Jun 2023
Response from Rich Lake General Manager on 26 Jun,2023
Thank you for the kind review. My staff and I work hard to ensure every guest has a great stay

2/10 Terrible

ROBERT

Stayed 2 nights in Jun 2023
Response from Rich Lake General Manager on 26 Jun,2023
Thank you for your input

10/10 Excellent

Christopher, Brandenburg

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jun 2023
Response from Rich Lake General Manager on 19 Jun,2023
Thank you for the 5 star review

10/10 Excellent

Karen A., Sawyer

Stayed 1 night in Jun 2023
Response from Rich Lake General Manager on 31 Jul,2023
Thank you for the 5 out of 5 review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in May 2023
Response from Rich Lake General manager on 19 Jun,2023
Thank you for the kind words and 5 star review

10/10 Excellent

Louise

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff very accommodating breakfast warm good variety
Stayed 2 nights in May 2023
Response from Rich Lake General Manager on 30 May,2023
Thank you for the Kind words and 5 star review.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Very helpful staff
Stayed 1 night in May 2023
Response from Rich Lake General Manager on 28 May,2023
Thank you for the kind words and great review

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Rich Lake General Manager on 24 May,2023
Thank you for the 5 star review

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Rich Lake General Manager on 22 May,2023
Thank you for the 10 out of 10

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
We were in town for college baseball games & this property was perfectly located, clean rooms & friendly service!
Stayed 1 night in May 2023
Response from Rich Lake General Manager on 21 May,2023
Thank you for the 10 out of 10 and the kind words. We hope to see you again soon

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean place, friendly staff, fresh coffee in the lobby.
Stayed 2 nights in May 2023
Response from Rich Lake General Manager on 18 May,2023
Thank you for the kind words and 5 star review

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Rich Lake General Manager on 16 May,2023
Thank you for the kind review

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Graduation Trip
The hotel was very nice and clean. The location being so close to MSU was an added bonus. The breakfast was good as well. I recommend the hotel to anyone staying in the area.
Stayed 2 nights in May 2023
Response from Rich Lake General Manager on 15 May,2023
Thank you so much for the kind words. My staff and I worked hard to ensure everyone has a great stay

10/10 Excellent

Steve

Stayed 1 night in May 2023
Response from Rich Lake General Manager on 30 May,2023
Thank you

10/10 Excellent

Chelsea

Stayed 1 night in Apr 2023
Response from Rich Lake General Manager on 3 May,2023
Thank you for the 10 out of 10.

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Staff was extra helpful and courteous !
Stayed 1 night in Apr 2023
Response from Rich Lake General manager on 30 Apr,2023
Thank you for taking the time to complete this survey.

10/10 Excellent

Randy

Stayed 2 nights in Apr 2023
Response from Rich Lake General Manager on 18 May,2023
Thank you for the 5 star review