Sun deck

Reviews of Sandcastle Oceanfront Resort South Beach

2.5 out of 5
Sandcastle Oceanfront Resort South Beach
2207 S Ocean Blvd, Myrtle Beach, SC

Reviews

6.8
Rating 10 - Excellent. 375 out of 1312 reviews" "
Rating 8 - Good. 337 out of 1312 reviews" "
Rating 6 - Okay. 217 out of 1312 reviews" "
Rating 4 - Poor. 193 out of 1312 reviews" "
Rating 2 - Terrible. 190 out of 1312 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
multiple elevators, not much waiting on them
Stayed 4 nights in May 2024

4/10 Poor

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
No management available in weekend nor weekday apparently not on that Monday after extending poor stay
Stayed 1 night in May 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The private balcony was excellent with a great ocean view!
Stayed 1 night in May 2024
Response from Sandcastle Team on 21 May,2024
Dear Angela, Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you had a great experience with us. Our priority is to continuously enhance our services, and we are pleased to inform you that we will be introducing new renovations and accommodations soon. Please stay tuned to our website for further updates in the upcoming weeks. We look forward to welcoming you back to our hotel soon. Best Regards, Sandcastle South Beach Team

4/10 Poor

Olivia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Floors was wet when arrived , air didn’t work in room & door handle kept falling off had to struggle to get out the door
Stayed 2 nights in May 2024
Response from Sandcastle Team on 21 May,2024
Dear Olivia, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.Thank you for posting your review. Regards, Sandcastle South Beach Team

2/10 Terrible

JENNIFER, BRONX

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not be booking ever again!!!
Stayed 2 nights in May 2024
Response from Sandcastle Team on 21 May,2024
Dear Jennifer, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your room's condition. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better. Regards, Sandcastle South Beach Team

8/10 Good

Joyce

Travelled with partner
Liked: Cleanliness
Oceanside view
Stayed 3 nights in May 2024
Response from Sandcastle Team on 21 May,2024
Dear Joyce, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Team

10/10 Excellent

Nilay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

greg

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sandcastle Team on 21 May,2024
Dear Greg, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us. We will use your review to improve our services. Thank you for posting your review. Regards, Sandcastle South Beach Team

8/10 Good

LaShauna

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 1 night in May 2024
Response from Shantrise P. Front Desk Supervisor on 20 May,2024
Dear LaShauna, Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you had a great experience with us. Our priority is to continuously enhance our services, and we are pleased to inform you that we will be introducing new renovations and accommodations soon. Please stay tuned to our website for further updates in the upcoming weeks. We look forward to welcoming you back to our hotel soon. Best Regards, Sandcastle South Beach Team

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was just okay. The TV was not easy to operate, no vent fan in restroom, and the mattress on bed was not even. I probably won't be staying here again.
Stayed 3 nights in May 2024
Response from Shantrise P. Front Desk Supervisor on 20 May,2024
Dear John, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.Thank you for posting your review. Regards, Sandcastle South Beach Team

8/10 Good

Debra, WATERLOO

Travelled with partner
The room was not ready at 4 o’clock.The guy at the desk needs to speak up. The cats on the property needs to be gone.I was surprised that there was no free snacks.
Stayed 4 nights in May 2024
Response from Sandcastle Team on 21 May,2024
Dear Debra, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your room's condition. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better. Regards, Sandcastle South Beach Team

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pools, hot tubs and lazy river!
Response from Shantrise P. Front Desk Supervisor on 20 May,2024
Dear Jessica, Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you had a great experience with us. Our priority is to continuously enhance our services, and we are pleased to inform you that we will be introducing new renovations and accommodations soon. Please stay tuned to our website for further updates in the upcoming weeks. We look forward to welcoming you back to our hotel soon. Regards, Sandcastle South Beach Team

4/10 Poor

Lawrence

Disliked: Cleanliness, staff & service
Had issues with room and billing
Stayed 2 nights in May 2024
Response from Shantrise P. Front Desk Supervisor on 20 May,2024
Dear Lawrence, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.Thank you for posting your review. Regards, Sandcastle South Beach Team

4/10 Poor

Titiana

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The property was nice but we did get charge a resort fee and assumed we were at least going to come back to our beds made for us but it was near like remade unlike most hotels. I tried calling the front desk for extra towels and no one ever answered so I had to go to the front myself
Stayed 3 nights in May 2024
Response from Shantrise P. Front Desk Supervisor on 18 May,2024
Dear Titiana, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us. We will use your review to improve our services. Thank you for posting your review. Regards, Sandcastle South Beach Team

10/10 Excellent

Jeanette, FAYETTEVILLE

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my weekend at the resort.
Stayed 2 nights in May 2024
Response from Shantrise P. Front Desk Supervisor on 18 May,2024
Dear Jeanette, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Team

10/10 Excellent

Michaela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great place for after graduation to stay. Very affordable
Stayed 2 nights in May 2024
Response from Shantrise P. Front Desk Supervisor on 12 May,2024
Dear Michaela, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Team

8/10 Good

Lakeya, Sanford

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This property is a nice place. It has a indoor pool and hot tub. Outdoor pool and hottub.
Stayed 1 night in May 2024
Response from Shantrise P. Front Desk Supervisor on 12 May,2024
Dear Lakeya, We wanted to take a moment to express our gratitude for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was an absolute pleasure to have you stay with us and we hope you had a wonderful time. Thank you for taking the time to provide us with your valuable feedback regarding your recent stay. We appreciate your input and will use it to improve our future guests' experiences. We hope to have the opportunity to welcome you back to our resort in the near future. Please do not hesitate to contact us if you need any assistance with your next visit. Warm regards,Sandcastle South Beach Team

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 12 May,2024
Dear Kimberly, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Team

10/10 Excellent

Diana

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Room was not like the picture. I asked for dishes they were never brought to me
Stayed 1 night in May 2024
Response from Shantrise P. Front Desk Supervisor on 6 May,2024
Hello Diana, thank you for taking the time to provide us with your feedback. We apologize that your experience didn't meet your expectations. We acknowledge that this was an unusual occurrence, and we are committed to improving in the future. If you have any additional comments, concerns or suggestions, please don't hesitate to contact us. We would appreciate another chance to make things right and ensure your satisfaction. Regards, Sandcastle South Beach Team

4/10 Poor

Amy

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Informed staff television was broke(screen was cracked with no picture)We stayed 3 nights so asked about the TV the next day. No one seemed to care enough to try to resolve it so I never mentioned the broken hair dryer and coffee pot that did not work. We did get clean towels when we asked for them so I am thankful for that.
Stayed 3 nights in May 2024
Response from Shantrise P. Front Desk Supervisor on 6 May,2024
Hello Amy, thank you for taking the time to provide us with your feedback. We apologize that your experience didn't meet your expectations. We acknowledge that this was an unusual occurrence, and we are committed to improving in the future. If you have any additional comments, concerns or suggestions, please don't hesitate to contact us. We would appreciate another chance to make things right and ensure your satisfaction. Regards, Sandcastle South Beach Team

6/10 Okay

Ingrid

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They had no communication. I called to have the room cleaned and no one came. Had to call and tell them there was blood on the sheets before someone came to change them. That was five days after we got there. Then I went down to desk to ask them to clean the sheets and room. No one came. So I called and they said I didn't require the room to be cleaned. That's not true. There was blood on the floor since the second day we were there. I washed it up two times. The property was nice. But the gym was close as the breakfast room was closed also. Disappointed.
Stayed 7 nights in Apr 2024
Response from Sandcastle South Beach Team on 5 May,2024
Dear Ingrid, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your room's condition. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better.

8/10 Good

Antoinette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views from 15th floor; a kitchenette if i wanted to use it, very private balcony; really nice shower with instant hot water. Negatives: no tea bags; no included breakfasts.
Stayed 4 nights in Apr 2024
Response from Tommy on 1 May,2024
Good evening Antoinette,Thank you for taking out some time to gives a review. We are so happy that we could meet your expectations. I am glad you enjoyed your self. I hope we will see back in the near future.

8/10 Good

michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water not hot enough for the room
Stayed 3 nights in Apr 2024
Response from Sandcastle South Beach Team on 26 Apr,2024
Dear Michael, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Team

10/10 Excellent

Roza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Shantrise P. Front Desk Supervisor on 26 Apr,2024
Dear Roza, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Team

6/10 Okay

Virginia

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
My shower had dirt ard the drainage area there was spiderwebs inside by the patio door. The furniture need to be replace and etc
Stayed 1 night in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 26 Apr,2024
Dear Virginia, We would like to express our gratitude for choosing to stay at Sandcastle Oceanfront South Beach Resort. We truly enjoyed having you as our guest during your recent visit. Your feedback on your stay is highly appreciated and we are thrilled to inform you that we are currently renovating and adding new facilities to enhance our guests' experience. We hope to welcome you back in the future so that you can enjoy all the improvements we have made. Thank you again for staying with us. Best regards, The Sandcastle Oceanfront South Beach Resort team

8/10 Good

Jennifer

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sandcastle Team on 23 Apr,2024
Thank you for staying with us! We look forward to hosting you in the future. We appreciate your feedback.

6/10 Okay

Ashley

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Love the convenience of this property being right on the beach. I did not like the fact that the property is outdated. Could definitely use some renovations. The corners of the chairs and the walls have dust. It has a worn look to all the furniture but the actual sheets and towels were clean.
Stayed 3 nights in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 22 Apr,2024
Dear Ashley, Thank you for taking the time to provide us with your honest feedback regarding your recent stay at our hotel. We appreciate your input, as we are constantly striving to enhance our guests' experiences. We are delighted to inform you that we will be making several upgrades to our property in the coming months. These improvements will include updated mattresses, bed skirts, window treatments, carpeting, and in-room amenities, among other things. Our top priority is to provide a well-maintained and comfortable atmosphere for our guests. We would like to sincerely apologize for any inconveniences you may have experienced during your stay. If you are willing to give us another chance, please do not hesitate to contact us directly. We would be honored to welcome you back to our newly renovated hotel. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you again in the future. Best regards, Sandcastle South Beach Team

10/10 Excellent

shirley r

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Love the indoor pools
Stayed 2 nights in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 21 Apr,2024
Dear Shirley, Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you had a great experience with us. Our priority is to continuously enhance our services, and we are pleased to inform you that we will be introducing new renovations and accommodations soon. Please stay tuned to our website for further updates in the upcoming weeks. We look forward to welcoming you back to our hotel soon.

2/10 Terrible

Roksolana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When booking, this hotel looked amazing! The rooms were updated and clean. But when I came into my room, it was a complete shock to how different it looked in person versus online. There was rust everywhere(on lamps, shelves, etc). The floor was inflating. Plus my room key card barely worked, it very difficult to get into the room and even when it would light up green, it still wouldn’t open. I took pictures to make sure I had evidence to show them how much of a disappointment the room was.
Stayed 1 night in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 21 Apr,2024
Dear Roksolana, We would like to express our gratitude for choosing to stay at Sandcastle Oceanfront South Beach Resort. We truly enjoyed having you as our guest during your recent visit. Your feedback on your stay is highly appreciated and we are thrilled to inform you that we are currently renovating and adding new facilities to enhance our guests' experience. We hope to welcome you back in the future so that you can enjoy all the improvements we have made. Thank you again for staying with us. Best regards, The Sandcastle Oceanfront South Beach Resort team

6/10 Okay

David

Travelled with family
Disliked: Property conditions & facilities
The location and ocean view was excellent! The overall accomodations just need some TLC, building is showing it's age and needs to remodel the rooms. We had several issues within the room but the major ones were handled immediately (no power in room). I advised the front desk representative the one dresser drawer was broken and the head board.
Stayed 4 nights in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 21 Apr,2024
Dear David, We would like to express our gratitude for choosing to stay at Sandcastle Oceanfront South Beach Resort. We truly enjoyed having you as our guest during your recent visit. Your feedback on your stay is highly appreciated and we are thrilled to inform you that we are currently renovating and adding new facilities to enhance our guests' experience. We hope to welcome you back in the future so that you can enjoy all the improvements we have made. Thank you again for staying with us. Best regards, The Sandcastle Oceanfront South Beach Resort team

4/10 Poor

Heather

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only positive experience was the staff was very friendly. I encountered multiple people and they were available and they helped. Also the heated pool was extremely hot. So Yes they had a heated pool but more like a boiling pot for lobsters. The maintenance man looked at it and agreed that the water was way too hot and lowered the temperature. The building is very old. The room is very dirty. I had an article fall under the bed and when I looked underneath to get it, it was completely disgusting. The floors in the room wasn’t clean. The room was advertised as having a kitchenette. It had a microwave and a refrigerator. There once was a stove bc there was a plug and a hole in the floor where it once was. The railing was a little shaky. The building was crumbling when we looked up from the pool and realized it was our room where it was cracked, we didn’t spend a lot of time on the balcony. When the AC came on it smelled like weed. I would not recommend staying here.
Stayed 2 nights in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 20 Apr,2024
Dear Heather, Thank you for sharing your review. I am sorry to hear that your experience was frustrating, but I appreciate you bringing this issue to my attention. We value your feedback and we will strive to do better in the future. Thank you for letting us know about this. We will investigate the matter and hope to resolve it promptly and accurately.Regards, Sandcastle South Beach Oceanfront Resort Frontdesk Team

6/10 Okay

Robert

Travelled with family and small children
Liked: Staff & service
The indoor pool was closed and they didn’t put it on their website. Indoor pool was why I booked it.
Stayed 3 nights in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 19 Apr,2024
Dear Robert, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again. Thank you for posting your review. Regards, Sandcastle South Beach Oceanfront Resort Frontdesk Team

6/10 Okay

Cheryl

Liked: Staff & service
Disliked: Amenities
The most annoying thing about our stay was that our key cards stopped working several times a day. Very frustrating and inconvenient. The little tiki hut has reasonable prices until they slam you with additional charges. We had to change our first room because it was just gross. Second room was fine, but just fine. No soap… only shampoo n lotion. Staff was very nice and helpful. Location is far from boardwalk and attractions so be prepared to drive everywhere. We did enjoy our stay and relaxing by the pools and ocean. If you want quiet go down by lazy river.
Stayed 5 nights in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 17 Apr,2024
Dear Cheryl, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your room's condition as well as your stay. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better. Regards, Sandcastle South Beach Oceanfront Resort

6/10 Okay

Antiniqua, Raleigh

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The overall experience was ok. I enjoyed the view, room size, and location. The staff was friendly and helpful. Everyone was very pleasant. The property is dated and the maintenance people played loud music in front of our door. The indoor pool area does not look clean. I would not stay again.
Stayed 2 nights in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 17 Apr,2024
Dear Antiniqua, Thank you for sharing your review. I am sorry to hear that your experience was frustrating, but I appreciate you bringing this issue to my attention. We value your feedback and we will strive to do better in the future. Thank you for letting us know about this. We will investigate the matter and hope to resolve it promptly and accurately. Regards, Sandcastle South Beach Oceanfront Resort

6/10 Okay

Debra

Disliked: Cleanliness, property conditions & facilities
The indoor pool was nasty.
Stayed 3 nights in Mar 2024
Response from Shantrise P. Front Desk Supervisor on 17 Apr,2024
Dear Debra, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your room's condition as well as your stay. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better. Regards, Sandcastle South Oceanfront Resort

8/10 Good

Angela

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 17 Apr,2024
Dear Angela, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Oceanfront Resort

4/10 Poor

Mara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The fridge had yellow liquid in it, half the sockets and switches didnt work, the lights in the bathroom went out.
Stayed 3 nights in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 14 Apr,2024
Dear Mara, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your room's condition. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better.

10/10 Excellent

Laurie

Stayed 1 night in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 5 May,2024
Dear Laurie, Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you had a great experience with us. Our priority is to continuously enhance our services, and we are pleased to inform you that we will be introducing new renovations and accommodations soon. Please stay tuned to our website for further updates in the upcoming weeks. We look forward to welcoming you back to our hotel soon. Regards, Sandcastle Frontdesk Team

4/10 Poor

Julian

Disliked: Cleanliness, staff & service, property conditions & facilities
Outdated property. Needs updating. Also, what’s with the extra resort fee? What’s that all about?
Stayed 1 night in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 10 Apr,2024
Dear Julian, Thank you for taking the time to provide us with your honest feedback regarding your recent stay at our hotel. We appreciate your input, as we are constantly striving to enhance our guests' experiences. We are delighted to inform you that we will be making several upgrades to our property in the coming months. These improvements will include updated mattresses, bed skirts, window treatments, carpeting, and in-room amenities, among other things. Our top priority is to provide a well-maintained and comfortable atmosphere for our guests. We would like to sincerely apologize for any inconveniences you may have experienced during your stay. If you are willing to give us another chance, please do not hesitate to contact us directly. We would be honored to welcome you back to our newly renovated hotel. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you again in the future. Best regards, Sandcastle Oceanfront Resort SOuth Beach Frontdesk Team

6/10 Okay

Crystal

Stayed 3 nights in Apr 2024
Response from Shantrise P. Front Desk Supervisor on 29 Apr,2024
Dear Crystal, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Team

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Service desk staff were great but we had to come to the service desk for toilet paper and towels. I feel like those should be restocked everyday in the room but everything else was nice.
Stayed 3 nights in Mar 2024
Response from Tommy on 9 Apr,2024
Dear Eva, We are thrilled to receive your positive review! It brings us great joy to know that you had a wonderful experience. We are particularly pleased that you enjoyed the warm and welcoming staff. Our goal is to consistently provide exceptional customer service, so we are delighted to have exceeded your expectations. We hope to have the pleasure of welcoming you back soon!

4/10 Poor

Darcey

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There was a trash can outside of my door from someone else's room with pee in it for the whole 3 days I was there
Stayed 3 nights in Mar 2024
Response from Sandcastle Team on 9 Apr,2024
We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

4/10 Poor

Luz

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not what i was expecting, arrived at 5pm and had to wait till 8:45pm to check in with my family, because no rooms were ready. Our room was not cleaned as expected floor not sweep or mopped good. Food leftover still in stove from who knows when and counter dirty. Old refrigerator. Hallway carpet very dirty and very bad looking. trash all over. Definitely this hotel needs a completely renovation as soonas possible. Staff was nice and did what they can to help.
Stayed 2 nights in Apr 2024
Response from Sandcastle Team on 9 Apr,2024
Dear Luz, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your room's condition. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better.

6/10 Okay

LaTasha

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Sandcastle Team on 9 Apr,2024
We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 Terrible

LaTonya, Lithonia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room photos are misrepresented. Amenities are not available as described. There is no customer service. Do not book here. Too many issues to list.
Response from Sandcastle Team on 9 Apr,2024
We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

6/10 Okay

Sara

Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sandcastle Team on 9 Apr,2024
Dear SarahThank you for taking the time to write a review for us. I want to apologize for not meeting your expectations. We hope we can try again in the future.

4/10 Poor

Wynona

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the stay was decent. But checking in was hectic and our room wasn't ready until nearly 5.
Stayed 1 night in Apr 2024
Response from Sandcastle Team on 9 Apr,2024
Hello [NAME OF REVIEWER], thank you for taking the time to provide us with your feedback. We apologize that your experience didn't meet your expectations. We acknowledge that this was an unusual occurrence, and we are committed to improving in the future. If you have any additional comments, concerns or suggestions, please don't hesitate to contact us at 843.448.4316 and ask for Andrew or Doug. We would appreciate another chance to make things right and ensure your satisfaction.

4/10 Poor

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sandcastle Team on 10 Apr,2024
We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

6/10 Okay

Leslie

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sandcastle Team on 10 Apr,2024
We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

4/10 Poor

Nancy

Disliked: Cleanliness, property conditions & facilities
We stayed for 6 nights, not once was our room cleaned, sheets or towels changed. I asked reception 2 times about housekeeping and they informed the room would be cleaned and items like coffee and toilet paper would be replenished. The entire hallway was filled with garbage because that was the only way that housekeeping would take the garbage out from the rooms. The indoor pool was closed most days, lack of maintenance and cleanliness was noticeable. The renovated rooms description was absolutely the handyman special, putting coats of paint to hide the old.
Stayed 6 nights in Mar 2024
Response from Sandcastle Team on 9 Apr,2024
Dear Nancy, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your room's condition. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better.